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Question #: 13266

Question: I ordered a vacuum pump switch Approval Number:6WJ54852DT519742T my email is sm1omeara@yahoo.com can you send me a confirmation.

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Please contact customerservice@buildyourcnc.com for help with this.

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  • I ordered a collet set for a Porter Cable router on 10/7, my card was charged on 10/8. I have not heard anything from you as to when it would ship, or even a confirmation of the order. Please let me know the status.

    That order did not show up in our system. We searched and found it in our PayPal activity. We are sending it today. My apologies for this.

    Additional Information:
    I received my order, thank you. However the collet nut will not fit my Porter Cable 690, the threads are too coarse. Can you please send the correct nut, and I will return the wrong nut.
    Thank you,
    Tom

    Additional Information:
    I believe the wrench is different also.

    Additional Information:
    Ok. I will send the correct wrench and collet nut.

    Additional Information:
    It’s Monday 11-16, and I have not received the nut and wrench. Have you shipped it yet?

    Additional Information:
    Let me check.

    Additional Information:
    The set of collets and nut/spanner came straight from the supplier PreciseBits. I am working to understand what went wrong and get it resolved.

    Additional Information:
    Do you have any new info on the status?

    Additional Information:
    It’s now Dec 2nd, I ordered this on Oct 7th. No resolution yet! Still waiting, Not very happy.

    Click the link to respond:
    I ordered a collet set for a Porter Cable router on 10/7, my card was charged on 10/8. I have not heard anything from you as to when it would ship, or even a confirmation of the order. Please let me know the status.

  • IS IT OK TO LEAVE THE VACUUM PRESSURE CONTROLLER PLUGGED IN ALL TIME WHEN PUMP SWITCHED OFF?

    I don't see anything in the datasheet for the relay that indicates an overheat condition. While the relay is engaged, the power consumption is 400 mW and I don't believe this is enough to raise the temperature faster than the heat dissipation from the metal on the leads through convection or radiation outside of the rated temperature working ranges providing that you maintain an ambient temperature range within -40°C to 85°C (with no icing or condensation).

    http://www.omron.com/ecb/products/pdf/en-g2rl.pdf

    Click the link to respond:
    IS IT OK TO LEAVE THE VACUUM PRESSURE CONTROLLER PLUGGED IN ALL TIME WHEN PUMP SWITCHED OFF?

  • Can a sample be sent and or brought to you for confirmation of the end results when cutting carpet tile and or hard surface tile?

    The blackTooth will cut acrylic very easily. The type of acrylic (cast or extruded) is not important since the acrylic itself has 100% absorption with CO2 lasers. Any plastic retailer, even the home improvements stores will have sheets of acrylic.

    Avoid using plastics that will off-gas toxic and corrosive fumes. One example is PVC which is Polyvinyl Chloride. The burning of that material will exhaust chloride into the air and combine with the hydrogen in the air causing a chemical reaction yielding hydrochloric acid which is corrosive and highly toxic to humans.

    Always read the MSDS (Material Safety Data Sheet) for any material that you intend to burn with the CO2 laser.

    Click the link to respond:
    Can a sample be sent and or brought to you for confirmation of the end results when cutting carpet tile and or hard surface tile?

  • I just made an order for Vacuum Pump Controller Pressure Sensor Switch. When can I expect the delivery?

    Apologies for the delay in response during the holiday season. Please let us know if this item has not been delivered by calling us at the number at the top right of the website.

    Click the link to respond:
    I just made an order for Vacuum Pump Controller Pressure Sensor Switch. When can I expect the delivery?

  • Please let me know info about order for mach4 approval #2MT90765S1920712X. I haven't received an email. Thank you.
  • Can you send me an email address please, so I could discuss the possibilities of making your products in the Uk /Europe under a licence agreement. Regards Roger
  • can you make us a vacuum pump motor controller board with 15a-20a load capacity? yours will only go to 12 amps....

    I will look for a relay that has a minimum of 15A and and another for 20A.

    Alternatively, you can add an external SSR with that load requirement. All you would need to do is connect the SSR ( solid-state relay) to the relay on the board.

    Additional Information:
    I did find an identical package and coil voltage replacement that can handle a 16A 250V. If you need to go higher than that, you will need an external SSR.

    Click the link to respond:
    can you make us a vacuum pump motor controller board with 15a-20a load capacity? yours will only go to 12 amps....

  • I have bought the vacuum pump controller, but the displayed pressure shows always 35.53. How can I make it work?

    That sounds like a faulty pressure sensor on the board. Call us and we can make an exchange.

    Click the link to respond:
    I have bought the vacuum pump controller, but the displayed pressure shows always 35.53. How can I make it work?

  • I ordered some hiwin cut to size, I ordered two 17in pieces and received a 34in instead. what can we do about this, am I SOL?

    If you ordered lengths of rail that is not to your specifications, please give us a call and we will replace your order immediately.

    Click the link to respond:
    I ordered some hiwin cut to size, I ordered two 17in pieces and received a 34in instead. what can we do about this, am I SOL?

  • I ordered a WhiteAnt on Dec 5 (saturday). I have never received an order acknowledgement nor a shipping date, but my credit card has been charged. I don't think that is usual. Can you provide an update, please?

    Once your place an order you should receive an confirmation email automatically. If you did not receive it please check if you entered your email address correctly or if it may have gone to a junk/spam folder. Generally with certain items we specify a lead time and once orders are ready to ship you will be automatically notified with an shipment notification email, assuming your email address was correctly entered. If you have any questions pertaining to orders please contact sales@buildyourcnc.com

    Click the link to respond:
    I ordered a WhiteAnt on Dec 5 (saturday). I have never received an order acknowledgement nor a shipping date, but my credit card has been charged. I don't think that is usual. Can you provide an update, please?

  • can your vacuum pump controller card work with a 1-1/2 HP single phase 200v motor?

    The relay on the Vacuum Pump Controller can handle up to 250V and 12A. If your vacuum pump falls below those values, then the vacuum pump controller will work.

    Link to the vacuum pump controller:
    https://www.buildyourcnc.com/item/electronicsAndMotors-pneumatic-hydraulic-vacuum-pump-controller-sensor-redfrog-v1

    Click the link to respond:
    can your vacuum pump controller card work with a 1-1/2 HP single phase 200v motor?

  • How can I convert from Xylotex to yours, four axis with limit switches. Have parallel PC and steppers on machine.

    Sure, the USB interface has a place for 4 axes of limit switches.

    Each axis can have two limit switches: one for the ++ (positive) end and one for the -- (negative) end. The positive end would be the limit switch at the end of the machine that, say the machine has a 4'x8' area, reaches a bit after the 8 foot mark. The negative end would be the limit switch behind the 0 foot location behind the origin. If the origin is in the middle, the negative would be at a little more than the -4 foot end and the positive would be at a bit more than the +4 foot end. Note that you can have more than one switch on each pin where the NC is connected in serial fashion and the NO is connected in parallel fashion (this can be seen on the diagram in the multiple limits switch section). The software configurations for the limits switches are under File -> Settings -> Limit.

    A typical limit switch has three connections on it. These connections consist of COM (common), NC (normally closed) and NO (normally open). The COM would generally go to GND and the NC or the NO would go to the pin. If the NC is used, then the the switch is constantly connected until the switch is pushed (engaged) then the connection from the pin to gnd is broken (open). Use the settings in software to set whether in NC or NO configuration.

    Let me know if this information was helpful (or not) by adding information to this question. Thanks.

    User response:
    Thank you very much for this helpful information. I'm still a little fuzzy on how the 6 limit switches physically connect to each other and to the USB breakout board. You've stated one switch (home) goes to positive and another switch (limit) goes to negative. Are all the GND prongs from all 6 switches connected to each other and going to GND on the breakout board, or no? And the NC prongs, how exactly are they connected to each other? And to the board? There has to be a diagram somewhere shows this visually, no? I don't know how to wire the switches in series or in parallel. I have already physically installed all the switches on the machine and ran the wires to where the board is. Now I just need to know where to plug these wires into the board. Also, taking into consideration that I'm using the Planet CNC software, the only settings I have pertaining to limit switches is "Enable/Disable" for each axis, and the actual limit for each axis. Nothing about NC or NO. Is that only in Mach3?
    Thank you.

    buildyourcnc response:
    On the USB interface, the COM on the switch connects to GND and the NC or NO connects to the input pin (i.e. x++, y--, etc.)

    Limit switch configuration is rather difficult to understand, especially with series and parallel. You can think of series as a single wire going from GND to the axis letter input terminal (i.e. X++ or X--). If the wire is broken, then the circuit is open (or the switch is engaged in a normally closed scenario). Normally closed is like an actual wire, and when engaged, the switch "opens" (breaks the wire). This is why we recommend in some systems that you can put many switches in series on a single pin. When one of the switches is engaged (breaking the connection) then the entire circuit of switches is broken and the machine stops.

    In a parallel scenario, the state of the circuit is always broken until the one of the switches is engaged and the circuit is then closed or connected. The topology looks like a ladder. All the switches connect to both sides of the ladder and the switches are like the runs of the ladder (the horizontal bars that the feet are placed while climbing). Imagine all of the switches broken in this scenario (normally open). It would be like the ladder could be split in two, but if one of the ladder runs (switches) is closed by engaging it, then that run would connect both sides of the ladder and the two sides of the ladder would have a connection.

    There is a diagram on the USB page of the various limit switch configurations. If you need more information (visual and/or otherwise), please let us know and we will immediately add that information to benefit everyone.

    Click the link to respond:
    How can I convert from Xylotex to yours, four axis with limit switches. Have parallel PC and steppers on machine.

  • Can you tell me what gauge wire is needed for limits switches and the spindle?

    The hookup wires you will need is 22 to 24 AWG stranded and shielded for the wiring of the limit switches and E_Stop. Our kit customers select various places for these switches, so we don't supply the wiring. If you don't use shielded cable, you will need to change the debounce setting in Mach3 (if that is the control program you are using).

    We typically use 14 AWG stranded wire for the VFD to Spindle (U, V, W) connections.

    Click the link to respond:
    Can you tell me what gauge wire is needed for limits switches and the spindle?

  • l I know when my item has been shipped? I ordered it under guest check out, I’ve called the number 4 times and no answer! The email I received said it will arrive by email?

    From our records, you ordered Mach3. We purchase the license from the software developer and then we email you the license file that will be copied into your Mach3 installation.

    Make sure to install Mach3 while you wait for the license file to be emailed to you.

    Click the link to respond:
    l I know when my item has been shipped? I ordered it under guest check out, I’ve called the number 4 times and no answer! The email I received said it will arrive by email?

  • Can you please provide status of Vacuum Regulator Pump (2ea) PO 25000037624?

    Who can I contact in regards to this order?

    Additional Information:
    You can contact us at 281-815-7701

    Click the link to respond:
    Can you please provide status of Vacuum Regulator Pump (2ea) PO 25000037624?

  • Hello. Tried to send you guys an email but it wouldn't go through. Just wanted to check on my VLXL and if it will be ready to ship out tomorrow.

    I just texted Juan to call you before he leaves the office.

    Additional Information:
    Thank you.

    Additional Information:
    My pleasure.

    Click the link to respond:
    Hello. Tried to send you guys an email but it wouldn't go through. Just wanted to check on my VLXL and if it will be ready to ship out tomorrow.

  • I ordered 96 inches of the 1/2 inch 10 tpi drive screw. I need it in 3 pieces. 53 inches, 30 inches, and 13 inches. Please let me know if that can happen. Thankyou
  • I am designing an altitude chamber to test the performance of my product at different altitude level up to 20k feet of height. My chamber dimensions are 1m x 1m x 1m. Can you propose a solution? E.g. vacuum pump model, pump controller, valve, etc.

    Are you trying to maintain sea level atmospheric pressure within this chamber, or are you just wanting to sense the pressure within the chamber at that altitude to determine how your product performs?

    To respond, just enter another response on this page: https://buildyourcnc.com/FAQ/4675 and click on submit additional information.

    Additional Information:
    I would like to vary the pressure inside the chamber by using a vacuum pump, e.g. from 100kPa to 10kPa. It is to simulate the different altitude level. Then I will put my product in the chamber and test it at different pressure level.

    Additional Information:
    I would like to get a solution for designing this kind of chamber.

    Additional Information:
    Hi, can anyone advise on this?

    Additional Information:
    You can use our pressure sensor to dial-in the narrow range of vacuum that you need for your project. Build an air-tight enclosure/container that will contain the project components with some/one tube fittings at the exterior of the enclosure. The fitting(s) are needed to provide the vacuum within the container.

    The pressure sensor will need to also sense the pressure within the container, so, either a fitting is needed on the container, or in-line with the vacuum hose will need to be provided. You will also need a check valve in-line with the vacuum line between the pump and the container (before the pressure sensor fitting) so there will be no air escaping through the pump when the pump is not running.

    All of the components can be found here:
    https://buildyourcnc.com/category/pneumatic-hydraulic

    Click the link to respond:
    I am designing an altitude chamber to test the performance of my product at different altitude level up to 20k feet of height. My chamber dimensions are 1m x 1m x 1m. Can you propose a solution? E.g. vacuum pump model, pump controller, valve, etc.

  • Hi Guys, I just received an order for some cable and realized the moment it arrived that I Miss-ordered. I ordered 8 wire instead of 4 wire. Can I exchange?

    Certainly. The easiest way to process this and get you the correct item, re-order the new item and go ahead and send the mis-ordered item back with a note that you would like a refund for this order.

    If time is not a factor for you but you don't want to be out-of-pocket, then simply send the item back (with a note that you need a refund) and you can re-order after the refund is made.

    Click the link to respond:
    Hi Guys, I just received an order for some cable and realized the moment it arrived that I Miss-ordered. I ordered 8 wire instead of 4 wire. Can I exchange?

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