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Question #: 13469

Question: Is there anyone who deal with these questions from customers?

Current Solution

Yes sir. The holiday season has been brutal on us, but we are back in shape and answering all of our customer related questions. Please ask your question here on "Customer Service Live" or call us if you have an urgent matter.

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Other Possible Solutions to this Question

  • Customer Service is important to me. Is there support for customers?

    I love this question. Yes, we are a small company and take customer service very seriously! We have many ways you can get answers to your questions, and help with the products you purchase from us.

    Our Customer Service Live has a great deal of information and when customers use this resource, it helps everyone with the same issue. So, we encourage the use this resource.

    Our telephone number is at the top of every page. If you can't find the information on the website or Customer Service Live, use this number to get the help you need.

    Click the link to respond:
    Customer Service is important to me. Is there support for customers?

  • How often do you guys answer questions? Is there a certain time of the month?

    Every Lunar eclipse that falls on the extra leap-year day. When is the next one, exactly? Good question- I'll submit it.

    Click the link to respond:
    How often do you guys answer questions? Is there a certain time of the month?

  • Do you have customers/builders in the Netherlands who I can ask for help or assistance?

    I would recommend creating a post in our forums page (buildyourtools.com), and ask any specific questions there! Since there might be someone willing to help you locally!

    Since we cannot disclose any customers contact information, without there permission! Going through the forums will be the best idea to be able to find someone locally, with one of our machines!

    Also you can contact us directly at customerservice@buildyourcnc.com

    Click the link to respond:
    Do you have customers/builders in the Netherlands who I can ask for help or assistance?

  • Is there any other software that will work with your controller Mach3?

    The mach3 control software will work with all major CAM software (CAMBAM, Aspire and Vectric, BobCAD/CAM, ArtCAM, Dolphin CAM, CAM software that integrate with SolidWorks and AutoDesk Inventor, and many more).

    Click the link to respond:
    Is there any other software that will work with your controller Mach3?

  • is there a pci express parallel card that supports mach 3 with windows 7

    Any parallel PCI-E card should work with mach 3 and windows 7, but you will need to know the port that the card will be using (example: 0x378).

    In mach 3 go to Config/Ports&Pins/PortsSetup&AxisSelection

    Additional Information:
    Once the PCI adapter is installed. Check the device manager on that lpt port and look at the I/O range. You will need to use the first I/O address in the range for the port address entry in Mach3.

    Additional Information:


    Additional Information:

    Click the link to respond:
    is there a pci express parallel card that supports mach 3 with windows 7

  • Anyone having a deflection problem with onsrud compression 1/4 bit

    We can't speak to the specific endmill you are using, but can provide some general information about tool deflection. In general, anything that increases rigidity of the cutter will minimize deflection and vice versa. Mathematically, deflection is directly proportional to the cube of the length divided by the fourth power of the diameter.

    Practically speaking, with all else equal, cutter diameter will have the largest impact on deflection (bigger being better), followed by stickout (the amount of cutter extending past the collet) which should be minimized, and finally number of flutes (fewer cuts in the metal = more rigidity).

    Click the link to respond:
    Anyone having a deflection problem with onsrud compression 1/4 bit

  • Hi is the blackfoot 8x4 cnc router sold by anyone in the UK or would I need to import it from yourself?

    We are in talks with someone in the UK on distributing our machines. I will provide further information on this FAQ when I have more information.

    Click the link to respond:
    Hi is the blackfoot 8x4 cnc router sold by anyone in the UK or would I need to import it from yourself?

  • I have a greenbull 5x with the long Z. Is there a laser kit that I can get for that model?

    Yes, we can provide a laser attachment for the long Z version of the greenBull 4x, 5x and 6x. Please call us to get more information and pricing for the laser attachment.

    Click the link to respond:
    I have a greenbull 5x with the long Z. Is there a laser kit that I can get for that model?

  • DO WE HELP ANYONE DIDN'T PURCHASE FROM US?

    This will depend on a case by case situation. Nonetheless, we can't offer any technical support for other's product because we are not familiar with how it works.

    Click the link to respond:
    DO WE HELP ANYONE DIDN'T PURCHASE FROM US?

  • I have send an email to customerservice@buildyourcnc.com

    Thanks for sending an email to customerservice@buildyourcnc.com; however, this Customer Service Live service will provide the same or better response than email.

    Click the link to respond:
    I have send an email to customerservice@buildyourcnc.com

  • There are no limit switches in my Greenbull 5x10 kit. Are these no longer needed?

    You most definitely should have received limit switches in your package. We will send you the missing limit switches.

    But to directly answer your question; no, limit switches are not needed with CNC machines. You can set up soft limits to make sure the machine does not go out of bounds.

    With that said, if the motors stall for some reason and the computer does not know the actual position of the gantry or the spindle, then the machine may actually go out of bounds and the machine may hit a physical limit. With or without limit switches, the machine will stop.

    Additional Information:
    Please call the office so that we know who you are and we can send the limit switches to the correct person.

    Click the link to respond:
    There are no limit switches in my Greenbull 5x10 kit. Are these no longer needed?

  • CAN THERE BE CLOSED LOOP CONTROL WITH STEPPING MOTORS?

    I haven't delved into using encoders with stepping motors too much. From my research, you need to have a controller that can provide the closed loop control, rather than software handling that process. I have also found from my research that using encoders on stepping motors is generally used to stop the machine in the case that the motor failed to achieve the commanded position for some reason and gives the user the chance to correct and continue with the job.

    If you want proper closed loop control, it may be best to go with servos and servo controller that provide the closed loop control within the real of those two components.

    Click the link to respond:
    CAN THERE BE CLOSED LOOP CONTROL WITH STEPPING MOTORS?

  • So there will be no deals on kits (VLXL) coming up?

    The 2017 Black Friday will not include kits unfortunately. The profit margin on those items are not enough for us to be able to cover overhead and payroll if we added a discount.

    Click the link to respond:
    So there will be no deals on kits (VLXL) coming up?

  • Re: From Sketchup ... There are always software version problems with different computer setups. Please, what is the specific hardware and software used to make this system?

    I need more information to properly answer this question. Are you referring to computer hardware to make SketchUp work, or how to setup a CNC machine to work with SketchUp?

    Click the link to respond:
    Re: From Sketchup ... There are always software version problems with different computer setups. Please, what is the specific hardware and software used to make this system?

  • Is there a recommended cooling system for purchase that can be used with your 2.2 kW water cooled spindles?

    A standard water pump like this one will work: https://www.buildyourcnc.com/item/pneumatic-hydraulic-water-pump-370-Gallons-Per-Hour-220v-110v

    You will also need silicone tubing at 1/4" ID and 3/8" OD to connect from the pump to the spindle: https://www.buildyourcnc.com/Item/pneumatic-hydraulic-silicone-tubing

    And a bucket to hold the water.

    You may also consider CPU cooling systems which can actually be fastened to the back of the gantry. We do this for the Fabricator Pro machine. The CPU cooling I would recommend is a small pump and cylinder with a heat sink, or a small radiator.

    Click the link to respond:
    Is there a recommended cooling system for purchase that can be used with your 2.2 kW water cooled spindles?

  • Are there any other manuals for the VFD that comes with the 2.2kw spindle?

    We have manuals for the VFD rather than the spindles. Can you specify what issue you may be having so we can help you better?

    Additional Information:
    I am having trouble wiring the VFD. (From the wall outlet to the VFD) I think the manual or setup guide on your website is wrong. The two diagrams show two different sets of terminals on the page.

    Also, do you have a video or other documentation on programming the VFD? Your videos and documentation looks like it only covers the 1.2kw version. Are the two different spindles from different manufacturers?

    Click the link to respond:
    Are there any other manuals for the VFD that comes with the 2.2kw spindle?

  • THE DUST SHOE HAS STIFF BRISTLES, IS THERE PROBLEM WITH MOVING Z-AXIS DOWN SINCE BRISTLES PUSH AXIS SIDEWAYS

    A couple things to consider, the machine is most likely moving sideways, so the bristles won't be a problem. The lead screw has a very hight mechanical advantage and the bristles don't pose an issue with this. We have not found that the bristles cause any appreciable deflection to the work we do in our shop; however, you can change the brush for a more pliable plastic, or reduce the number of bristles by selectively pruning.

    Click the link to respond:
    THE DUST SHOE HAS STIFF BRISTLES, IS THERE PROBLEM WITH MOVING Z-AXIS DOWN SINCE BRISTLES PUSH AXIS SIDEWAYS

  • Are there plans to release a USB Controller to work with the Planet CNC Output Board for more advanced spindle control from within Planet CNC?

    At this time we are working to release a new USB controller board that will be compatible with Mach4 software and do not have any immediate plans to update the Planet-CNC USB board.

    Click the link to respond:
    Are there plans to release a USB Controller to work with the Planet CNC Output Board for more advanced spindle control from within Planet CNC?

  • ARE THERE PRODUCTS AVAILABLE TO THE GENERAL PUBLIC THAT CAN BE PURCHASED PROTECT CELLULAR OR PORTABLE TELEPHONE USERS FROM RADIATION? IF SO, WHERE THESE FOUND?

    There are a number of opportunistic gadgets on the market to allegedly protect the user from hazards of cellular phones. You can search the Internet to find the latest, ranging from antenna shields to whole-body shielding materials. Most experts believe that these devices take advantage of customers' misunderstanding and unfounded fears to sell products with no real value. First of all, cell phones that operate within the guidelines established by national and international safety panels have never been shown to pose a health risk to the user (see answers to other questions on cell phone safety on this website). Secondly, placing any kind of shield over the antenna of a cell phone will in most cases cause it to increase its RF output as it attempts to compensate for signal loss in the shield and maintain a quality phone call. The U.S. Food and Drug Administration published an advisory on cell phones several years ago that said if you are concerned about risks of using a cell phone, then simply use it less. That is still good advice today. Gary Zeman, ScD, CHP Lawrence Berkeley National Laboratory

    Click the link to respond:
    ARE THERE PRODUCTS AVAILABLE TO THE GENERAL PUBLIC THAT CAN BE PURCHASED PROTECT CELLULAR OR PORTABLE TELEPHONE USERS FROM RADIATION? IF SO, WHERE THESE FOUND?

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