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Question #: 13469

Question: Is there anyone who deal with these questions from customers?

Current Solution

Yes sir. The holiday season has been brutal on us, but we are back in shape and answering all of our customer related questions. Please ask your question here on "Customer Service Live" or call us if you have an urgent matter.

Respond:

Other Possible Solutions to this Question

  • CAN THERE BE CLOSED LOOP CONTROL WITH STEPPING MOTORS?

    I haven't delved into using encoders with stepping motors too much. From my research, you need to have a controller that can provide the closed loop control, rather than software handling that process. I have also found from my research that using encoders on stepping motors is generally used to stop the machine in the case that the motor failed to achieve the commanded position for some reason and gives the user the chance to correct and continue with the job.

    If you want proper closed loop control, it may be best to go with servos and servo controller that provide the closed loop control within the real of those two components.

    Click the link to add information to this solution:
    CAN THERE BE CLOSED LOOP CONTROL WITH STEPPING MOTORS?

  • THE DUST SHOE HAS STIFF BRISTLES, IS THERE PROBLEM WITH MOVING Z-AXIS DOWN SINCE BRISTLES PUSH AXIS SIDEWAYS

    A couple things to consider, the machine is most likely moving sideways, so the bristles won't be a problem. The lead screw has a very hight mechanical advantage and the bristles don't pose an issue with this. We have not found that the bristles cause any appreciable deflection to the work we do in our shop; however, you can change the brush for a more pliable plastic, or reduce the number of bristles by selectively pruning.

    Click the link to add information to this solution:
    THE DUST SHOE HAS STIFF BRISTLES, IS THERE PROBLEM WITH MOVING Z-AXIS DOWN SINCE BRISTLES PUSH AXIS SIDEWAYS

  • ARE THERE PRODUCTS AVAILABLE TO THE GENERAL PUBLIC THAT CAN BE PURCHASED PROTECT CELLULAR OR PORTABLE TELEPHONE USERS FROM RADIATION? IF SO, WHERE THESE FOUND?

    There are a number of opportunistic gadgets on the market to allegedly protect the user from hazards of cellular phones. You can search the Internet to find the latest, ranging from antenna shields to whole-body shielding materials. Most experts believe that these devices take advantage of customers' misunderstanding and unfounded fears to sell products with no real value. First of all, cell phones that operate within the guidelines established by national and international safety panels have never been shown to pose a health risk to the user (see answers to other questions on cell phone safety on this website). Secondly, placing any kind of shield over the antenna of a cell phone will in most cases cause it to increase its RF output as it attempts to compensate for signal loss in the shield and maintain a quality phone call. The U.S. Food and Drug Administration published an advisory on cell phones several years ago that said if you are concerned about risks of using a cell phone, then simply use it less. That is still good advice today. Gary Zeman, ScD, CHP Lawrence Berkeley National Laboratory

    Click the link to add information to this solution:
    ARE THERE PRODUCTS AVAILABLE TO THE GENERAL PUBLIC THAT CAN BE PURCHASED PROTECT CELLULAR OR PORTABLE TELEPHONE USERS FROM RADIATION? IF SO, WHERE THESE FOUND?

  • IS THERE A WAY TO GET RID OF THE PARALLEL CABLE AND SOMEHOW USE USB ?

    If you select the Settings Page and select or tick Auto Limit Override - this will allow you to back off the switch.

    Additional Information:
    limit and home switch

    Click the link to add information to this solution:
    IS THERE A WAY TO GET RID OF THE PARALLEL CABLE AND SOMEHOW USE USB ?

  • HOW MUCH RADIATION GIVEN OFF BY A CELL PHONE AND THERE ANY WAY TO STOP THE FROM BEING ABSORBED INTO YOURSELF?

    Portable cell phones emit about 0.6 watts of radiofrequency energy, limited primarily by the power of the battery. As with any radiofrequency transmitter, there will be some amount of absorption in the human body; the amount depends on how close you are to the antenna. The Federal Communications Commission (FCC) limits the amount of radiofrequency energy which cell phones can deposit in the body to levels at which no health effects are to be expected. See an article on Cell Phone Safety on this website for more information.

    Gary H. Zeman, ScD, CHP

    Click the link to add information to this solution:
    HOW MUCH RADIATION GIVEN OFF BY A CELL PHONE AND THERE ANY WAY TO STOP THE FROM BEING ABSORBED INTO YOURSELF?

  • the bluechik - IS there a 3D Touch Scanning to scan in present made items ?

    Yes, you can use a touch probe with our machines as it is really independent of the machine structure, mechanical components and motion electronics, for the most part. We don't currently sell touch probes, however, but standard touch probes for CNC machines will work fine.

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    the bluechik - IS there a 3D Touch Scanning to scan in present made items ?

  • AM STRUGGLING TO DOWNLOAD THE LINUX EMC2 FREEWARE. MY GET INTERRUPTED AT LAST MINUTE. IS THERE ANOTHER WAY OR PLACE WHERE COULD MAYBE TRY IT FROM?

    You should use the linuxcnc.org site and click on the download menu item. They have an EU mirror as the main download option.

    Click the link to add information to this solution:
    AM STRUGGLING TO DOWNLOAD THE LINUX EMC2 FREEWARE. MY GET INTERRUPTED AT LAST MINUTE. IS THERE ANOTHER WAY OR PLACE WHERE COULD MAYBE TRY IT FROM?

  • I PURCHASED A VFD AND SPINDLE FROM FRIEND, HIS SET UP IS 220. DON'T HAVE 220 IN MY SHOP. QUESTION CAN USE YOUR 110 WITH THIS SPINDLE??

    Depending if the spindle can work with this specific VFD, it might be possible. However we would not like to risk you working unit, with a possible match so we would like more details on your specific model and any information available on the spindle itself.

    Response
    The only info on the spindle is 2.2KW 400HZ 220V. Made by Zhong Hua Jiang.

    Was originally on a Delta C200 vfd. That is 220 single phase.

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    I PURCHASED A VFD AND SPINDLE FROM FRIEND, HIS SET UP IS 220. DON'T HAVE 220 IN MY SHOP. QUESTION CAN USE YOUR 110 WITH THIS SPINDLE??

  • I WOULD LIKE TO KNOW IF THERE IS A STORE OR SHOP WHERE CAN SEE THE PRODUCT AND BUY IT?

    If you are located near Houston, Texas area you can stop by our shop. If you are not near us, you can check in our forums, and see if you can find someone in your area that has one of our machines, and would be willing to let you come see it in action.

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    I WOULD LIKE TO KNOW IF THERE IS A STORE OR SHOP WHERE CAN SEE THE PRODUCT AND BUY IT?

  • I PURCHASED YOUR BOOK TO BUILD A CNC ROUTER, THE PLAN DRAWINGS ARE INDECIPHERABLE AND TEXT WITH THEM IS ILLEGIBLE. THERE NOTE REFER MDF PARTS LAYOUT 1 PDF, 2 PDF PLANS & CUT LIST DOWNLOADABLE FROM THIS SITE. WHERE THEY CAN'T FIND THEM?

    Looks like you are trying to screw me out of $30 plus tax as there will be no pdf files forthcoming unless I shell out another $255. Unless you provide the pdf files I will be forced to seek return of funds and will be notifying VISA, GOOGLE PLAY and the BBB doing so until I get satisfaction. If you are not going to honor your book title by providing complete usable information you should remove your book from the market place, or offer it for free. At this point I don't know how you justify screwing your customers like this, but this one ain't going to take it laying down.

    Additional Information:
    Official Buildyourcnc response:
    Thanks for informing us of this issue. Have you looked at this part of the wabsite:
    https://www.buildyourcnc.com/Book.aspx

    The link to the "book" portion of the website is in the footer of every page of the website. If there is a problem with the pdf documents on any page of this portion of the website, please let me know here. Many thanks, Patrick Hood-Daniel

    Click the link to add information to this solution:
    I PURCHASED YOUR BOOK TO BUILD A CNC ROUTER, THE PLAN DRAWINGS ARE INDECIPHERABLE AND TEXT WITH THEM IS ILLEGIBLE. THERE NOTE REFER MDF PARTS LAYOUT 1 PDF, 2 PDF PLANS & CUT LIST DOWNLOADABLE FROM THIS SITE. WHERE THEY CAN'T FIND THEM?

  • ARE THERE STILL VIDEOS THAT CAN WATCH AS PUT THIS TOGETHER, I'LL BUY THEM IF HAVE TO, VERY FUSTURATED WITH ELECTROCTICS AND WIRING PART.
  • HOW DO ADDRESS THE DANGER OF THESE CNC MACHINES

    These machines are inherently dangerous. Before the machine moves, the machine should be clear of any person by a dimension of at the distance of a persons reach plus a few more feet. This is the policies we institute in our shop and what is recommend to all of our customers. Treat these machines as you would treat any major power tool in the shop.

    With that said, you can certainly add some protective parts, but still keep folks away even with those installed. I would use the gantry side to do all of the mounting of the protective parts. Consider using sheet metal that you can bend and make a simple installation right on the gantry side.

    Click the link to add information to this solution:
    HOW DO ADDRESS THE DANGER OF THESE CNC MACHINES

  • COULD YOU PLEASE EXPLAIN, IF IT'S TRUE, THAT HANDS-FREE CELL PHONE CAR MICROPHONES RADIATE MORE THAN ANY OTHER INSTRUMENT USED WITH THESE PHONES?

    Hands-free cell phone car microphones have been tested by the manufacturers and meet the current ANSI/IEEE (American National Standards Institute/Institute of Electrical and Electronics Engineers) standards for radiofrequency (RF) safety. These are the same standards that the Federal Communications Commission enforces under the Telecommunications Act of 1996, and they place limits on the specific absorption rate (SAR) of RF energy in the body. Recent inflammatory articles in the British press were not substantiated by testing at ISO-accredited testing facilities at Motorola. Manufacturers of cell phones are required under FCC regulations to assure that their products meet the SAR limits on both hand-held and hands-free units. Further information can be obtained on the Internet at The Center for Devices and Radiological Health (FDA information) or Office of Engineering and Technology (FCC information).

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    COULD YOU PLEASE EXPLAIN, IF IT'S TRUE, THAT HANDS-FREE CELL PHONE CAR MICROPHONES RADIATE MORE THAN ANY OTHER INSTRUMENT USED WITH THESE PHONES?

  • WHAT SOFTWARE CAN BE USED WITH THE BLACKTOOTH LASER CUTTER?

    If you take the standard parallel cable BoB (Break Out Board), then you will need control software (Mach 3 or EMC2) and CAM software to make your G-Code (such as CamBam). Personally I use CamBam and Mach 3, they work beautifully but don't expect to turn them on and know how they work out of the box. Give yourself a few weeks to get familiar with the basics. CamBam is VERY powerful software for it's price. I'm surprised how much I keep learning on what I can do with it...I highly recommend it if you want as much control as possible.

    Mach 3 + CamBam as a bundle costs $310. EMC2 will give you a free replacement for Mach 3 and is exclusively for Linux.

    If you use the USB BoB, it will cost an extra $75 + $75 for the software. This is an all-in-one package so no need for Mach 3 or CamBam.

    For etching rasters (jpeg, bmp, tiff, non-vectors, photos), I highly recommend PicEngrave. It has been a labor of love for the past 9 years and John has done a wonderful job with it. It easily compares in quality compared to software that is in the $200-$300 range. John's software runs $40 and can be found here: http://picengrave.com/ (don't let the modest website fool you, this stuff can do amazing things). DotG and the Mach3 engrave plugin are two other options and instructions can be found on Dustans page in the gallery on buildyourcnc.com website.

    Click the link to add information to this solution:
    WHAT SOFTWARE CAN BE USED WITH THE BLACKTOOTH LASER CUTTER?

  • I'M CURIOUS IF THESE SYSTEMS WILL ENGRAVE LETTERING ACCURATELY WITHOUT BACKLASH?

    The machines have minimal to no backlash depending on how you apply the machine. Since the cnc machines use roller chain on the x and y axes, and the roller chain is tensioned, the backlash is nearly eliminated. I say nearly because the if you control the machine in a way that there will be excessive load on the end mill, then the machine could have a tendency to spring to one side or the other because of the length of tensioned roller chain. The movement is minor and can be eliminated with the proper control of the machine.

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    I'M CURIOUS IF THESE SYSTEMS WILL ENGRAVE LETTERING ACCURATELY WITHOUT BACKLASH?

  • DOES ANY OF THE SOFTWARE THAT COMES WITH IT COMPATIBLE MAC 10.6?

    There are several CAD/CAM programs out there for MacOS. Here is a list of a few: http://www.macuser.de/forum/f53/3d-2d-cad-395058/#post4499316
    I've also read good things about punchCAD: http://www.punchcad.com/
    Of course, there is always SketchUp if you are in a pinch. There are a few CAM plugins for SketchUp as well, but I've never used them, so I can't vouch for them.

    CAD/CAM will get you as far as designing your parts and producing the g-code, but if you also want to run the CNC machine with your Mac, you will need a piece of software similar to Mach3 or EMC to run the g-code. I haven't been able to find anything like these programs that runs on Mac, so you may have to run Mach3 or EMC in Windows using Boot Camp or a virtual machine such as VMware or Parallels.

    Personally, I would use the Mac to do all the CAD/CAM, then use a cheap PC to run the CNC machine.

    Additional Information:


    Additional Information:
    EasyDNC for OSX
    www.dnc-x.com

    Additional Information:


    Additional Information:
    Hi guys I’m new to the cnc and I’m beginning to learn how to operate and cad-cam software also my cnc runs on Mach3 my questions is if I should use MacBook to do all designs if I can have all this software to run on Mac or I have to use windows software to operate it? I have separate small computer connected to the cnc table who have Mach3 on it please help. Also if you know any other software much easy for beginners please let me know thank you guys!
    My email if needed is r1jastrzebski@gmail.com

    Click the link to add information to this solution:
    DOES ANY OF THE SOFTWARE THAT COMES WITH IT COMPATIBLE MAC 10.6?

  • THESE MACHINES ARE DANGEROUS, WHAT DO DO?

    These machines are inherently dangerous. Before the machine moves, the machine should be clear of any person by a dimension of at the distance of a persons reach plus a few more feet. This is the policies we institute in our shop and what is recommend to all of our customers. Treat these machines as you would treat any major power tool in the shop.

    With that said, you can certainly add some protective parts, but still keep folks away even with those installed. I would use the gantry side to do all of the mounting of the protective parts. Consider using sheet metal that you can bend and make a simple installation right on the gantry side.

    Click the link to add information to this solution:
    THESE MACHINES ARE DANGEROUS, WHAT DO DO?

  • HAVE 3D PRINTER THAT WANT TO MAKE CNC ROUTER ,IS THERE ANY GUIDES SHOW ME THE WAY

    What 3d printer do you have?

    Additional Information:
    whiteant

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    HAVE 3D PRINTER THAT WANT TO MAKE CNC ROUTER ,IS THERE ANY GUIDES SHOW ME THE WAY

  • HOW LONG DOES IMMUNITY FROM INFLUENZA (FLU) VACCINE LAST?

    Protection from influenza vaccine is thought to persist for a year or less because of waning antibody and because of changes in the circulating influenza virus from year to year.

    Click the link to add information to this solution:
    HOW LONG DOES IMMUNITY FROM INFLUENZA (FLU) VACCINE LAST?

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