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Question #: 13707

Question: how can i change my order

Current Solution

You will need to call us to have you order changed.

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Other Possible Solutions to this Question

  • I need to change my address before I order parts.

    The shipping address is taken during the checkout process in the cart. If you have already placed an order, but need to change the address, please give us a call at the number at the top right of the webpage.

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    I need to change my address before I order parts.

  • how do I get the status of my order?

    If you are needing a status of an order that you purchased from us, you can either log-in and click on the "My Account" link at the top, or call us at 281-815-7701.

    The "My Account" link will contain all of the orders and tracking numbers associated with those orders. If the order does not contain a tracking number, call us to get a status of the order. In most cases, we will call you first if there is a backorder in our inventory.

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    how do I get the status of my order?

  • How do I change my password on your site for logging in

    To change your password, you will need to go to the log-in page (top of screen, left hand side) and enter your username in the password reset section.
    You will receive a temporary password via email to log-in and change your password.

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    How do I change my password on your site for logging in

  • How do I enter tax exemption for my order?

    Dealing with Tax Exemption forms, please refer to contacting us at customerservice@buildyourcnc.com

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    How do I enter tax exemption for my order?

  • How can I make my memory better?

    Use Transcranial direct current stimulation. This technique is used by DARPA and the military to better identify enemy military vehicles. The person in control of a drone, or UAV is given this tDCS and the identification becomes enhanced. This excites the savant features of the brain.

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    How can I make my memory better?

  • where do I go to change my password

    To change your password, you will need to go to the log-in page (top of screen, left hand side) and enter your username in the password reset section.
    You will receive a temporary password via email to log-in and change your password.

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    where do I go to change my password

  • I placed my order online and selected local pick up. How will I know when the order can be picked up and what is the address?

    When an order is complete, and is for local pickup, you will be called by the shipping department to let you know it is ready. At that time you will be given the address.

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    I placed my order online and selected local pick up. How will I know when the order can be picked up and what is the address?

  • HOW CAN I KNOW MUCH WEIGHT MY MOTOR CARRY?

    There are two main questions that we can answer with respect to motor torque and the mechanical advantage of lead screws, 1) What torque motor do you need to lift a particular weight, or 2) What maximum weight will my motor torque be able to lift.

    This formula uses Newtons (N) as it's final unit. Use this with the included radius (R) to determine the torque. Newtons can easily be converted to lbs or ounces using online conversions.

    Effort = Sf + (Load/(2 x pi x (R/p) x Se))

    where:
    p = pitch of the screw
    Se = screw efficiency = Standard lead screw will be between 20% (.2) and 40% (.4)
    Sf = static force. This is the force that is needed to start the movement. The number may be eliminated, but it is good to use a number in the 5 N to 20 N range.
    Load = the expected load that the effort will need to carry (i.e., the router and the included axis assembly that the motor will need to lift)
    R = radius of the lead screw


    This formula is based on the "law of the machine"

    The final effort amount with its unit of newtons and R will be the torque. For example, if the effort comes to 100 N (newtons) and the R is .5 inches, then you can assume that the effort is 50 N-in since it would take twice the effort to turn form the one inch mark from the center of the shaft.

    Example:

    Load = 90 N (20.2 lbs)
    R = 1 inch since that is the length from the center of the shaft that the motor is rated
    p = 1 inch / 13 = .08 inches

    Effort = 5 N + (90 N / (2 x 3.14 x (1 / .08) x .2))
    Effort = 5 N + (90 N / (6.28 x 12.5 x .2))
    Effort = 5 N + (90 N / (15.7))
    Effort = 5 N + (5.73 N)
    Effort = 10.7 N = 2.4 lbs = 38.4 oz-in

    I am putting the oz-in on the end because the formula considers the distance from the center of the shaft to be one inch.

    Therefore, a 425 oz-in motor would be able to lift a 20.2 lb Router with its accompanying assembly. If the assembly and router is heavier, plug in the numbers and determine the effort required.

    With a bit of algebra, the formula can be rewritten to find the load:

    Load = (Effort - Sf) x (2 x pi x (R/p) x Se)

    Another formula that does not consider friction at all:

    Effort = (Load x p) / (2 x pi x R)

    Lets see if we get similar results:

    Effort = (20 lb x .08 inches) / (2 x 3.14 x 1)
    Effort = 1.6 / 6.28 = .255 lbs = 4.08 oz-in

    The results from both formulas appear to be very small because a 13 TPI screw will have enormous mechanical advantage.

    It is evident that the first formula that does consider friction that we are loosely estimating is far more conservative than the second formula. Either way, even the most conservative formula shows that the 425 oz-in motor will handle very large weights. If you are using a lead screw with only two turns per inch, .5 inch pitch, you can determine the requirements with the first formula.

    Example for a 10 TPI 5 start (2 turns per inch) lead screw:

    Load = 90 N (20.2 lbs)
    R = 1 inch since that is the length from the center of the shaft that the motor is rated
    p = 1 inch / 2 = .5 inches

    Effort = 5 N + (90 N / (2 x 3.14 x (1 / .5) x .2))
    Effort = 5 N + (90 N / (6.28 x 2 x .2))
    Effort = 5 N + (90 N / (2.512))
    Effort = 5 N + (35.83 N)
    Effort = 40.828 N = 9.18 lbs = 146.88 oz-in

    Customer Response:
    thank you so much

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    Additional Information:
    how do i calculate torque of stepper motor if lead screw coupled to motor shaft and load applied by lead screw on plate is 100 kg by vertically

    Additional Information:
    Pls


    Additional Information:
    1m 16mmdiameter ball screws calculations


    Additional Information:
    What is the max load that 2 NEMA 17 stepper motors (spaced 2 feet apart, both will be pushing up on the same gantry) can lift while using a rod with the following specifications T8 OD 8mm Pitch 2mm Lead 4mm for each motor.

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    1

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    HOW CAN I KNOW MUCH WEIGHT MY MOTOR CARRY?

  • I want to increase my travel speeds. Can I change the lead screw to make my machine quicker?

    Changing your lead screws from a tight to a lose lead will definitely make your machine move faster as long as your stepper motors can handle the new torque that the lead screws will impose.

    Here is an example of a speed change from one lead screw to another:
    - Existing constants in the example: Stepper Motor steps 200, microstepping 1/8 making the total steps 200 * 8 = 1600.
    - Old lead screw: 1/2" allthread = 13 threads per inch (UNC)
    - New Lead Screw: 1/2" 5 starts, 10 TPI = 10 / 5 = 2 turns per inch

    Old lead screw would achieve a steps per inch of:
    1600 / (1 inch / 13 turns) = 20,800 steps per inch (You can also express the calculation as 1600 * 13 = 20,800 steps/inch)

    New lead screw would achieve a steps per inch of:
    1600 / (1 inch / 2 turns) = 3200 steps per inch

    You can see that the new lead screw requires far fewer steps to get to the same length of travel. If you maintained the same velocity for both examples, the new lead screw would travel the same distance 13/2 = 6.5 times faster. So, if your velocity was say 10 ipm, your new velocity would be 65 ipm. That would translate to far fewer burned edges and longer end mill life!

    Just remember, confirm that your motors will be able to handle the new lead screw. You will need to reduce the steps/inch causing the motor torque to increase quite a bit, so you should be fine.

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    I want to increase my travel speeds. Can I change the lead screw to make my machine quicker?

  • I need a copy of an invoice. Can you tell me how to find a printable version of a recent order?

    Invoices are generally attached to order confirmation emails. If you did not receive an order confirmation with an invoice attached, please contact us by phone 281-815-7701 or email customerservice@buildyourcnc.com and we will provide a copy of the invoice for you.

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    I need a copy of an invoice. Can you tell me how to find a printable version of a recent order?

  • Can I get a receipt of my online order? I ordered it without having An account.

    Give us a call and we will email you a receipt immediately.

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    Can I get a receipt of my online order? I ordered it without having An account.

  • How do I order a pacific length of lead screw?

    Just specify the full length in the quantity field in the shopping cart and give us a call to inform us of the cut lengths (you can also email customer service - link in the contact us page - link at the footer). We are working on a way to do this at the product page, but won't be finished for a few more days.

    Additional Information:
    20

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    How do I order a pacific length of lead screw?

  • My spindle does not turn on. How can I fix it?

    Yes, you can send your electronics to us for repair, or retrofit to work with either Mach3, Mach4 or LinuxCNC. You can send us an email at customerService@buildyourcnc.com to set up your appointment.

    Some of the types of CNC electronics we will consider.

    - We will work on electronics from other manufacturers as long as you are ok with the Mach3, Mach4 or LinuxCNC control software for your CNC machine or CNC router.

    - We will repair or retrofit used CNC electronics.

    - Some customers find that electronics are overwhelming to put together so we will finish these electronics wiring and assembly for you.

    The cost for these includes labor cost for the time it takes to finish the CNC electronics repair or retrofit and for any parts that need to be replaced or added.

    Here is an example of CNC electronics that we worked on for a customer:



    This is the type of response that you can expect to receive after the CNC electronics are repaired or retrofitted to work under Mach3, Mach4 or LinuxCNC. You can see the entire work, which also shows the time involved. We also show what we were able to accomplish at the beginning of the video.

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    My spindle does not turn on. How can I fix it?

  • How can I control my motors and drivers from my pc?

    All you need is a CNC controller like the following options:

    https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach3-USB-Board

    This controller is easy to connect using standard wire screw terminals and works with the mach3 control software.

    https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach4-mach3-USB-ethernet-Board

    This controller is a little bit more difficult to connect, but is a more feature-rich controller and will work with both mach3 and mach4 CNC control software titles.

    Specifically, a CNC controller connects to the computer via a USB cable and connects to the motor drivers. These controllers also connect to the limit switches, spindle/router control, air/fluid/mist control, etc.

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    How can I control my motors and drivers from my pc?

  • HOW HARD CAN PUSH MY BLACKTOOTH LASER?

    These tubes are rated for 18mA. The power supply is able to push up to 21mA. This is a very dangerous thing to do. If you are pushing the tube beyond 18mA you will cut it's life by QUITE a bit.

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    HOW HARD CAN PUSH MY BLACKTOOTH LASER?

  • How can I connect my pc to my motor drivers and motors?

    All you need is a CNC controller like the following options:

    https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach3-USB-Board

    This controller is easy to connect using standard wire screw terminals and works with the mach3 control software.

    https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach4-mach3-USB-ethernet-Board

    This controller is a little bit more difficult to connect, but is a more feature-rich controller and will work with both mach3 and mach4 CNC control software titles.

    Specifically, a CNC controller connects to the computer via a USB cable and connects to the motor drivers. These controllers also connect to the limit switches, spindle/router control, air/fluid/mist control, etc.

    Click the link to add information to this solution:
    How can I connect my pc to my motor drivers and motors?

  • How can I control my VFD using Mach4 cnc control software?

    The best way to determine how to control your VFD using Mach4 is to read the MAch4 manual found here:
    http://www.machsupport.com/wp-content/uploads/2014/05/Mach4%20Installation%20Manual.pdf

    You will find that there a a few ways to control the spindle/VFD on your CNC machine or CNC Router.
    - The first and easiest is to have your VFD's power controlled by a relay. This will allow your spindle to have on/off control through Mach4 with an output pin.
    - The second is to have a controller output a DAC voltage between 0-10 volts to control speed on the VFD/Spindle. There is a termial on the VFD to receive this signal line. The controller will also have an output that outputs a high or low and that can control the on/off on the VFD.
    - The third, and more difficult of the three methods is to use a USB to Serial adapter (USB to USART or RS-485). The Computer plugs into the adapter using a USB cable and the adapter uses the RX/TX to connect to the VFD's terminals for communication. This will provide a great amount of control. Mach4 will need a plug-in to make this option work.

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    How can I control my VFD using Mach4 cnc control software?

  • my laser power supply has quit again how can I contact you?

    I'm very sorry to hear that your laser power is not working. Did you check to see if the problem is actually with the laser tube? The laser tube has a finite number of hours of running time and this may be exhausted. We can send another power supply right away once we confirm that the problem is the power supply.

    At the bottom of the page, you will see a link "Contact Us". The email link for customer service is there. http://www.buildyourcnc.com/contactus.aspx. Contact us and we will assist you with the power supply and/or send you a new one to replace yours.

    Click the link to add information to this solution:
    my laser power supply has quit again how can I contact you?

  • How do I order specific lengths of lead screws in one order?

    Just specify the full length in the quantity field in the shopping cart and give us a call to inform us of the cut lengths (you can also email customer service - link in the contact us page - link at the footer). We are working on a way to do this at the product page, but won't be finished for a few more days.

    Additional Information:
    20

    Click the link to add information to this solution:
    How do I order specific lengths of lead screws in one order?

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