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Question #: 14594

Question: hola ,que paso que no tengo tracking number

Current Solution

You will receive the tracking number via email when the shipping label is created.

You can also email customerservice@buildyourcnc.com to request the tracking number. Another way to see your tracking number and what you purchased, if you purchased as a logged in customer, then you can click on the "Account" link at the top of every page.

Recibirá el número de seguimiento por correo electrónico cuando se cree la etiqueta de envío.

También puede enviar un correo electrónico a customerservice@buildyourcnc.com para solicitar el número de seguimiento. Otra forma de ver su número de seguimiento y lo que compró, si compró como cliente registrado, puede hacer clic en el enlace "Cuenta" en la parte superior de cada página.

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Other Possible Solutions to this Question

  • I received my package and everything looks perfect but there wasn't an invoice in it. Can you please send me an invoice for my order? My tracking number was 9405511699000982499109.

    Yes. We will send you an invoice for your order poste haste. Thanks you for your order and we apologize if this has caused you an inconvenience.

    Additional Information:
    Thank you very much! I really appreciate it.

    Click the link to respond:
    I received my package and everything looks perfect but there wasn't an invoice in it. Can you please send me an invoice for my order? My tracking number was 9405511699000982499109.

  • What is the phone number of sales?

    For sales, please call 281-815-7701 and follow the prompts of the automated message.

    Click the link to respond:
    What is the phone number of sales?

  • What are the pin numbers on the parallel port to use on Mach3?

    The pin numbers for our Parallel BoB, will be x-axis: step pin 2, dir pin 3, y-axis: step pin 4, dir pin 5, and for the z-axis step pin 6, dir pin 7.
    Step port and dir port, for x,y,z-axes will all be 1.


    Here is the link to our wiring diagram: https://buildyourcnc.com/item/electronicsAndMotors-parallel-breakout-relay#prettyPhoto/0/

    Click the link to respond:
    What are the pin numbers on the parallel port to use on Mach3?

  • your 1 800 phone number

    We do not have a 1-800 number.

    Additional Information:
    Our phone number can be found at the top right of the website when you hover over the "Need Help?" link.

    Click the link to respond:
    your 1 800 phone number

  • In R&D section, projects are sorted by number of votes? if not, it would be a good idea to keep us abreast

    Yes, the R&D projects are sorted by number of votes. The voting numbers are quite low still, so when that page gets more attention, we will display the number of votes.

    Additional Information:
    20

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    In R&D section, projects are sorted by number of votes? if not, it would be a good idea to keep us abreast

  • What are the Part numbers / specs for the HIWIN Rails? HG series? RG Series?

    The HIWIN rail we stock are part number HGR20 series. 20mm guide length.

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    What are the Part numbers / specs for the HIWIN Rails? HG series? RG Series?

  • Hola yo tengo un cnc shark de 24 x24 este cnc usa el v carve para hacer los letreros que yo hago en madera y despues los paso al shark controler ,se puede usar el v carve con su procesador? y si ordeno la cnc de 4x8para usb que es lo que viene y que tendria yo que hacer aparte?

    Puede utilizar un v corte con nuestra máquina. No estoy seguro de entender el resto de tu pregunta. Si usted está pidiendo lo que todo viene con el kit de 4'x8 ', la respuesta es:

    Todo lo que se necesita para construir una máquina de competición, excepto la tabla, el router, la computadora, y el software.

    Todos los componentes estructurales, mecánicos, electrónicos y, además AFOR mencionado, están incluidos.

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    Hola yo tengo un cnc shark de 24 x24 este cnc usa el v carve para hacer los letreros que yo hago en madera y despues los paso al shark controler ,se puede usar el v carve con su procesador? y si ordeno la cnc de 4x8para usb que es lo que viene y que tendria yo que hacer aparte?

  • What is the number of pole pairs and rotor inertia for NEMA 23 Stepping motor?

    You can find the wiring diagram, and technical specifications for the NEMA 23 motor, on it's product page, found here,

    https://www.buildyourcnc.com/Item/electronicsAndMotors-nema23-100ozin-newbiehack-motors-stepping_motors-100_ozin

    There is a datasheet below the product description. This image will expand to be easier visible once clicked on.

    Click the link to respond:
    What is the number of pole pairs and rotor inertia for NEMA 23 Stepping motor?

  • what are the dimensions and model number of the 3/8" ID roller bearings on your website?

    The specifications for our 3/8" bearings are R6ZZ. The ZZ means double metal shielded. The metal shielding is to protect the ball bearings between the inner race and outer race.

    Inside diameter: 3/8"
    Outside Diameter: 7/8"
    Width: 9/32"

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    what are the dimensions and model number of the 3/8" ID roller bearings on your website?

  • request shipping info for order placed 03/13

    We will make sure that order is changed prior to shipping.

    Click the link to respond:
    request shipping info for order placed 03/13

  • I am looking for pin number for the digital input 57cnc, in combination with keymapping. Thanks

    On the following webpage:
    https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach4-mach3-USB-ethernet-Board
    there is a diagram with all of the connectors shown. Each connector has the pin number displayed next to the pin. In Mach3 or Mach4, cgo to the plug-ins configuration for the Pokeys57CNC controller and go to the key mappings and select the pin number you would like to use and modify its function by click on the down carat to see all of the available functions.

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    I am looking for pin number for the digital input 57cnc, in combination with keymapping. Thanks

  • Where are the previously asked questions?

    The recently answered questions have be reworked to show the last 100 questions. To show a more concise view of the questions and answers, only the question is shown and you can hover of the questions to see the answer.

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    Where are the previously asked questions?

  • THEY ARE ASKING FOR THE ACTIVATION CODE AND SERIAL NUMBER USB BOARD. HOW CAN GET THAT INFORMATION?

    To get the activation code, all you need to do is plug the USB board into the computer using a USB cable, go to machine -> firmware -> update. After the firmware is updated the program will present to you a dialog box containing the activation code.

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    Additional Information:
    MUVX-UFGX-ILDA-PMTI

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    Additional Information:
    MUDO-CBVK-WHUD-RQNB

    Additional Information:
    MUSE-CNES-GCUK-INUS

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    Additional Information:
    MUVX-UFGX-ILDA-PMTI

    Additional Information:
    MUFF-AFFG-WOBI-HFCO

    Additional Information:
    MUHO-RYEX-ATIE-UBIS

    Additional Information:
    MUEC-COQO-QWAG-CPFO

    Additional Information:
    LUUB-ONKM-IRIJ-RRKP

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    LUUB-ONKM-IRIJ-RRKP

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    Additional Information:
    MUPU-PFMF-VRXG-HHAP

    Additional Information:
    MUDO-CBVK-WHUD-RQNB

    Click the link to respond:
    THEY ARE ASKING FOR THE ACTIVATION CODE AND SERIAL NUMBER USB BOARD. HOW CAN GET THAT INFORMATION?

  • How do you set up Frequency converter for 2.2kw spindle?

    Ideally, the spindle VFD should use an actual 220V socket that contains the minimum amp fuse that will allow the appropriate draw for all of the items that will be plugged into that socket. If you elect to use a boost converter, the 2.2kW spindle VFD will need a 2200 watts or more.

    My brother is using 1000W and told me his spindle is working just fine. Is it safe to use 1000W ?

    I still can't recommend using a 1000W converter.

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    How do you set up Frequency converter for 2.2kw spindle?

  • wire size to connect Frequency converter to 2.2 KW Router?

    We use 16 AWG (American Wire Gauge) to connect the 2.2kW Spindle to the VFD (Variable Frequency Drive also called the inverter. Since there are three coils, the 2.2kW (2200 watt) spindle will draw 10 amps total or 3.33 amps per coil. 16 AWG will be more than enough capacity to handle 3.33 amps.

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    wire size to connect Frequency converter to 2.2 KW Router?

  • What are the model numbers for your 2.2kw 110v and 220v VFDs? Or can you share a link to their documentation?

    Documentation for Parameter setup is included with VFD purchase. For spindle wiring and programming, please refer to the product pages for the spindles or VFDs (or the combo kit) and scroll down to instructions. For further assistance you can contact customerservice@buildyourcnc.com

    Click the link to respond:
    What are the model numbers for your 2.2kw 110v and 220v VFDs? Or can you share a link to their documentation?

  • What hookup wires do not come with the vlxl?

    22 to 24 awg stranded wire to connect the laser controller to the motor drivers and the laser tube power supply.

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    What hookup wires do not come with the vlxl?

  • I received the software package I ordered ArtCAM Express 2013, It had no dongle nor have I recieved the PAF License number. Pease advise......

    We are in the process of sending the correct items (with the purchase of ArtCAM), with all recent and future orders. Please refer to your email for a order(conformation/ tracking info) for your package delivery location.

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    I received the software package I ordered ArtCAM Express 2013, It had no dongle nor have I recieved the PAF License number. Pease advise......

  • My computer does not communicate with AWC608

    If you are getting the "Communicating Unsuccessful!" error when you are trying to communicate between LaserCAD and the AWC608 Laser Cutter and Engraver controller (after you have already tried installing the USB driver from the LaserCAD setup procedure), these are the steps you will need for a successful communication:

    - Open the Device Manager window (right click on the start menu and select Device Manager)
    - When you plug the USB cable from the AWC608 Laser Cutter Controller (USB Type B connector) to the computer, you should see a new item in the Device Manager, possibly under "Ports (COM & LPT)", or under "Other Devices". It may show as an item under "Other Devices", possibly FT245R and has an "!" in a yellow triangle.
    - Download the latest FTDI drivers from: http://www.ftdichip.com/Drivers/D2XX.htm
    - Unzip the files to a folder that can be easily browsed.
    - Right click on the item that appeared in the Device Manager when the cable was plugged in between the Laser Cutter AWC608 controller and the computer.
    - Click on update driver
    - Select the procedure to manually install the driver and browse to the folder containing the FTDI driver and follow the step in the driver installation wizard.
    - The item should now be located under the "Ports (COM & LPT)" and should be named "USB Serial Device (COM#)". The # will be the number you will use in the LaserCAD software.
    - In the LaserCAD software, click the "Select Mode" at the far top right of the Laser CAD user interface.
    - Make sure USB mode is selected.
    - If the Machine name with the correct COM number is listed, select it and exit the dialog window. Otherwise, click on "Add" and fill in the details with the new COM number.

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    Communicating unsuccessful

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    Communicating unsuccessful

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    My computer does not communicate with AWC608