We send out only new products, so I'm not sure why that happened. To get an RMA, just ma the part back to us with a note of the issue and your name and address.

Send the package to
32624 SummerGlade Dr.
Wesley Chapel, FL 33545

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BOB will only drive one direction. Same experience with different drivers and different motors. Checked motors on breadboard and will turn both directions. Request authorization return for replacement.

The electronics can be tricky sometimes, especially if more than one change is made for a test. You can move the x-dir wire to another pin and set it in the software configuration. If it works, then only that pin is bad.

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ON THE BOB...EVERYTHING TESTS OK BOB EXCEPT X-DIRECTION OUT. IT'S VOLTAGE IS SLIGHTLY DIFFERENT THAN Y AND Z (5.00 INSTEAD OF 5.03. TESTED X DIRECTION ALL THREE DRIVERS. IN EACH CASE THERE GOING INTO DRIVER BUT NOT OUT IT.

Try slowing your feedrate down and increasing spindle RPMs. End-mills will leave a poor finish if you go too fast. Make sure your cutting depth isn't too much. Maybe the endmill or cutter is blunt? Could it be the feed direction of the cutter? Some materials need to be fed in a certain direction.

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MOTOR GOING TWO DIRECTION WHEN JUST PUSH UP. IT WILL GO DOWN AND THEN GOES AGAIN UP WITH THE SAME BUTTON.

Yes, the 651 oz/in motor requires a driver that is compatible to the motors (the motor will draw 6 amps max and the driver paired with this motor will be able to allow for a 6 amp draw). I would also recommend a 36 volt power supply for better high velocity performance.

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I HAVE ONE OF YOUR SMALLER STEPPER MOTORS RUNNING MY X AXIS BRIDGE CRANE AND IF IT IS MOVED TO FAST THE MOTOR SOUNDS LIKE SKIPPING STEPS WILL 651OZ REQUIRE A DIFFERENT POWER SUPPLY CONTROLER?

can not get the limit switches to work on the usb controller board

Additional Information:
Wiring the motors to the drivers for our 8 wire motor is probably the 425 oz-in NEMA 24 stepping motor. Here is the URL for the diagram of the motor:
https://www.buildyourcnc.com/Documents/PN.SM60HT86-2008BF-U%20(inhouse%20PN.60BYGH303-13)%20(1).pdf

Wire it in bipolar parallel as specified on the data sheet.

Here is the URL for the motor to check if it is the same that you purchased.
https://www.buildyourcnc.com/item/electronicsAndMotors-nema24-425ozin

The USB mach3 board URL is here:
https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach3-USB-Board

The wiring diagram is on that page and instruction on how to use it.

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I recently purchased the 3 axis mach3 usb kit the motors have 8 different colored wires (no stripes on wire just solid color) all instructions have different colors. cannot find tutorals. does the mach 3 hook up same as planet? please let me know where I can find wiring diagram to hook up mach 3 usb BOB and motors (I am new to this kind of work projects)

Did you install the Mach3 USB plug-in?

Make sure that you followed all of the steps and diagrams on the following page:
https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach3-USB-Board

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ABSOLUTELY NOTHING WORKS. I HAVE ALL STRUCTURE AND MECHICAL PARTS OF THE BLACKTOOTH CUTTER DONE. HOWEVER WHEN WIRE UP STEPPER MOTOR TO DRIVER. THAT MACH 3 USB CONTROLLER BOARD, TRY JOG MOTOR, WORKS! PREVIOSULY HAD PLANET CNC BREAKOUT HOWRVER, ONLY MOVED MOTORS IN ONE DIRECTION COULDNT CHANGE IT. ANY HELP WOULD BE APRECIATED

Mounting the extruder to the whiteAnt can be done a couple of ways. One is to take the 4 mounting holes located at the lower portion of the z-axis rail support and use long screws protruding out. Take a thinner material and drill the four holes matching the locations of the 4 screws and screw on nuts to hold it in place. The other option would be to use the metal bracket and fasten to the edge of the rail support.

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CAN YOU GIVE ME SOME HELP OR POINT IN THE RIGHT DIRECTION TO INCORPORATE MK 7 EXTRUDER WITH BOOK PLANS FOR 3D PRINTER?

If your motors are hot to the touch, this is normal. Current is being drawn by the motor coils as the motor moves and as the motor stays at a position. If the motor is not using the current in the coils to move (holding it's position), the energy will be translated as heat (rather than motion, sound or light). Even while moving, some of the energy will be lost as heat. Remember that energy cannot be created nor destroyed.

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Additional Information:



Additional Information:

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I HAVE FOLLOWED ALL THE "CNC ELECTRONICS 1 - 9" VIDEOS AND I'M USING ALMOST EXACT SAME COMPONENTS (MOTORS RUN SOUND GOOD) BUT MOTORS ARE RUNING VERY HOT IN JUST 15MIN WITH NO LOAD DONE SOMETHING WRONG OR DO STEPPERS HOT?

We do have a relay board that words like a standard relay.

Here is the URL of the relay board that we offer:

https://www.buildyourcnc.com/item/electronicsAndMotors-breakout-Relays-relay-board-250V-12A-5V

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I HAVE YOUR MACH3 USB BOB, DO YOU GUYS SELL A TORCH CONTROL RELAY CAN WIRE UP TO TURN MY PLASMA ON AND OFF HOW WOULD WIFE THAT TOO THIS BOB?

If you already have our motors and interface controller, it would be best to run all motors with our drivers. You would not be compelled to replace all of the drivers, but it may be advisable for future issues.

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I originally bought 4 Sainsmart ST4045-A1 Drivers. One failed. Can I replace the defective one with one of yours? Or should I replace all 4? I have bought your NEMA24's and BOBs. Learned my lesson. Newbie mistake, I admit. Thanks.

If the pins from the terminal block on the side of the board are outputs, or at least 2 of them are outputs, then you can connect our modular driver to the board (example: cw230). If they are all inputs, then you would not be able to connect an external driver.

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I AM USING A XYLOTEX 3 AXIS BOARD AND WANT TO ADD ANOTHER MOTOR SLAVED THE X-AXIS. WILL DRIVE CW230 WORK?

Here is the new link to the Planet CNC software download page: http://planet-cnc.com/software/

You can try the software as a demo however you will have limited g-code lines you can run. I believe it was around 500, so you can create small items with the demo.
To fully unlock the Planet-CNC software you will need to purchase the license.

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I purchased the USB BOB and the link for the Planet-cnc software is broke. Will I need to purchase a license for the software as well?

BYCNC Response:
Please send a photo of the bolts and assembly so we can determine the problem. Thanks.

User Response:
The holes on the Dremel holder are 0.442" and the bolt heads are 0.483". Picture will be sent. In the picture note that the left bolt has been ground down.

BYCNC Response:
You were sent incorrect fasteners due to a vendor change. We will be shipping the correct parts to you immediately, and thank you for letting us know about this mistake.

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I JUST RECEIVED MY WHITE ANT AND STARTED TO DO SOME BASIC ASSEMBLY. NOTICE THAT THE 1/4 X 20 BOLTS WITH PHILLIPS HEAD NOT FIT IN NOTCHES CUT FOR THEM - INSTANCE, ON DREMEL MOUNT. AM SUPPOSED BUY DIFFERENT HEADS, GRIND ALL DOWN, OR ROUTE OUT BIGGER NOTCHES. 3" BARELY Z-AXIS MOTOR

Yes Mach3 is a great program. Our 3 axis is 6'X12'X3'using all BYCNC components (incl. redsprout)

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I JUST BOUGHT THE 3 AXIS W/HEAVY GANTRY, WILL MACH 4 RUN WELL WITH THIS, AND HOW LARGE CAN GO CUT AREA

BYCNC Response:
The book build was intended to be 20 inches x 40 inches. Larger machines were designed after the book build was introduced so customers would have the option to go bigger than what the book offered. Check out our larger machines on the website as the machines sizes range from 1 foot x 3 feet all the way up to 6 feet x 12+ feet.

User Response:
I'm not wanting to spend $3,000+ on a machine, I want to build one that will do a 4x8 sheet of wood. Will the plans in the book scale up?

BYCNC Response:
It is possible to scale the book build up, but the rigidity of the gantry would be questionable at that span, even if the height of the gantry structure were to be increased. The gantry design would need to be modified to become a box shape rather than a flat configuration. The kits on the site were design for those wanting a larger machine.

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I BOUGHT YOUR BOOK AND WAS HOPEING IT HAD PLANS OR DIMENTIONS ON HOW TO BUILD A CNC HOLD 4X8 SHEET OF PLY. WILL THE IN SCALE UP?

We are currently working on a relay board that will connect to USB breakout board, and the router/spindle for both the on/off function. Unfortunately we still do not have it completed or ready to be placed on our website, but it is in the final stages of testing. Please check back regularly for updated stock!

Here is a link to a tutorial for a DIY relay circuit:

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I AM PUTTING TOGETHER THE BLACKFOOT AND USING A PORTER CABLE ROUTER. CONFUSED ON HOW TO RELAY ROUTETR WITH USB BOARD. IS THERE ANOTHER SWITCH THAT GOES BETWEEN BOARD ROUTER SO PLANET CNC CAN TURN PERHAPS VACUUM OFF?

Yes, our porter cable collets and nuts will fit the porter cable 7518.

Additional Information:

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HAVE PORTER CABLE 7518 ROUTER ON MY CNC AND WOULD LIKE TO KNOW IF YOUR ER20 COLLET NUT, FOR THE CABLE, WILL FIT ROUTER.

Our MAch3 USB interface boards can be located here:

https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach3-USB-Board

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I AM INTERESTED IN THE 3 AXIS COMBO USB OPTION. NOTICE YOU ENDORSE PLANET-CNC FOR USE WITH THIS BUT WILL MACH3 INTERFACE WELL BEAK OUT BOARD?

Yes, you can use lubrication, like 3-in-1 oil to make it a bit easier. You will need to run it up and down to break it in.

Additional Information:

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THE LEAD SCREW IS VERY HARD TO TURN. BACKLASH BUSHING SEEMS BE TOO TIGHT AND BINDING ON SCREW. DO IT NEED LUBRICATION OR DID DAMAGE NUT WHEN INSERTING SCREW?