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Question #: 14814

Question: how do you ship your products?

Current Solution

The way we ship our products depends on the product.

If the product is a kit or a machine, we typically use freight packed in a large crate.

If the product is within the dimensions that are allowable by USPS, FedEx, or UPS, we will ship with one of those carriers in standard packaging. We ship within 48 hours of the order date and time. If we are out of stock on the product, we will inform the customer and either drop ship from our supplier, ask if extended time is permitted, or refund for the out of stock product.

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Other Possible Solutions to this Question

  • Do you have any CAD models of your products?

    Unfortunately we do not have CAD models of our machines available to our customers.

    Click the link to respond:
    Do you have any CAD models of your products?

  • WAS WONDERING IF YOU COULD TELL ME WHETHER OR NOT SHIP ANY OF YOUR KIT PRODUCTS TO THE UK?

    You can determine if the area is serviceable by:
    - selecting the items you want to purchase on the website
    - go to the cart (shopping cart top left of any webpage)
    - log in, or register
    - Enter the address and click on calculate shipping.

    The webpage will return the direct rates and whether your area is serviced or not. Feel free to enter any address as long as you are able to receive the package from that address.

    Click the link to respond:
    WAS WONDERING IF YOU COULD TELL ME WHETHER OR NOT SHIP ANY OF YOUR KIT PRODUCTS TO THE UK?

  • WHAT IS THE WARRANTY ON YOUR PRODUCTS

    We provide a one year warranty from the date the item is delivered.

    Click the link to respond:
    WHAT IS THE WARRANTY ON YOUR PRODUCTS

  • What Is Your Service Any County Any Products

    We provide a one year warranty from the date the item is delivered.

    Click the link to respond:
    What Is Your Service Any County Any Products

  • CAN YOUR PRODUCTS OF MACHINES BE USED TO CREATE PLASMA TABLE?

    The plasma nozzle must be close to the cutting area and you will need some way to keep the nozzle at the right level with some type of device. The spray is downward, so you will need a contained area with a sheet of water at the bottom to extinguish he spray. You should have no problem using our machines for this application since you would need to product the table bed.

    Click the link to respond:
    CAN YOUR PRODUCTS OF MACHINES BE USED TO CREATE PLASMA TABLE?

  • Can I come to buildyourcnc and see your machines and products?

    Sure, come on by! You can come and see some of our machines in action; pose difficult questions and hopefully we can answer them; and even have some tests done with stuff you bring.

    Click the link to respond:
    Can I come to buildyourcnc and see your machines and products?

  • Do you ship your kits to france?

    You can determine if the country is serviceable by:
    - selecting the items you want to purchase on the website
    - go to the cart (shopping cart top left of any webpage)
    - log in, or register
    - Enter the address and click on calculate shipping.

    The webpage will return the direct rates and whether your area is serviced or not. Feel free to enter any address as long as you are able to receive the package from that address.

    The shipping times are determined by the service you select in the shopping cart. If a machine is purchased, we generally have a one week lead time unless otherwise stated in the description of the machine's product page.

    Click the link to respond:
    Do you ship your kits to france?

  • do you have products for lathe builds?

    We have electronic and mechanical components that can be used for lathe builds, but we do not have any specific kits or combos tailored toward lathe builds.

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    do you have products for lathe builds?

  • how much would your vertical laser kit cost without the wood components and door plastic shipped to Canada

    Good question. I will need to add up the cost. However, the complete kit with the wood components will cost in the range of $300 to $500 using freight.

    Additional Information:
    I will add a price option on the Vertical Laser XL page that shows the assembly price without the wood structural parts. Are you wanting the rails included in the price?

    Additional Information:
    Hi, I was expecting an email answer, I did not know that you answered. Also I am in Fiji, not Canada. There is a flaw with your question form, It would not accept Fiji because we have no postal codes, so I put in my old Canadian code so that it would accept my question.

    Yes we would need the rails and any mechanical and electrical components. Our plan is to build it against a wall in a shipping container.

    If you do not have a suitable freight forwarder I can ask at this end because people frequently receive shipping containers.

    Thank you,

    George

    Click the link to respond:
    how much would your vertical laser kit cost without the wood components and door plastic shipped to Canada

  • I would like to speak with someone about your products. I have called and left voice mails.

    Please call during business hours 9 AM through 5 PM Central Standard Time and you phone call will be answered. If it is not answered it is likely because there is another customer on the line. If you have left a voice mail, it will be returned once we are notified of it. Thank You

    Click the link to respond:
    I would like to speak with someone about your products. I have called and left voice mails.

  • CAN YOU SEND PRODUCTS TO MY COUNTRY?

    You can determine if the country is serviceable by:
    - selecting the items you want to purchase on the website
    - go to the cart (shopping cart top left of any webpage)
    - log in, or register
    - Enter the address and click on calculate shipping.

    The webpage will return the direct rates and whether your area is serviced or not. Feel free to enter any address as long as you are able to receive the package from that address.

    Click the link to respond:
    CAN YOU SEND PRODUCTS TO MY COUNTRY?

  • How many poles and pairs does your 2.5 KW spindle have?

    Our spindles are 2 pole, however we do not understand the "and pairs" portion of your question?

    Click the link to respond:
    How many poles and pairs does your 2.5 KW spindle have?

  • How do I change my password on your site for logging in

    To change your password, you will need to go to the log-in page (top of screen, left hand side) and enter your username in the password reset section.
    You will receive a temporary password via email to log-in and change your password.

    Click the link to respond:
    How do I change my password on your site for logging in

  • How do you suggest threading using your breakout board?

    We need clarification on what you mean by threading: a parallel computer process, creating threads on a screw on a turning center, or threading a hole using a tap controlled by a CNC machine. If it's the latter two, you would rely on the stepping motors and dead reckoning (open loop system). Stepping motors will move exactly as instructed and have exact stop and positional accuracy so the threads would be constructed as intended; therefore, no need for encoders and feedback (closed loop system)

    Additional Information:
    What he is asking perhaps is that how would he be able to do rigid tapping without encoder input? Alternatively, he may need a servo drive for the spindle. Which board supports rotary encoder input? I am looking for boards myself.

    Additional Information:
    What he is asking perhaps is that how would he be able to do rigid tapping without encoder input? Alternatively, he may need a servo drive for the spindle. Which board supports rotary encoder input? I am looking for boards myself.

    Additional Information:
    What he is asking perhaps is that how would he be able to do rigid tapping without encoder input? Alternatively, he may need a servo drive for the spindle. Which board supports rotary encoder input? I am looking for boards myself.

    Click the link to respond:
    How do you suggest threading using your breakout board?

  • Do you have the ability to have visitors come to your location for a hands on demonstration and can a few products be brought for sample purposes ?

    Sure, come on by! You can come and see some of our machines in action; pose difficult questions and hopefully we can answer them; and even have some tests done with stuff you bring.

    Click the link to respond:
    Do you have the ability to have visitors come to your location for a hands on demonstration and can a few products be brought for sample purposes ?

  • how fast can you ship my order?

    Depending on the complexity of the order, components(same day), machine (depending on model)1 week lead time - 2 week lead time.

    Click the link to respond:
    how fast can you ship my order?

  • I have built a 100% self designed 3d printer, I now want to build a laser cutter Cnc, will your products cut steel?

    CO2 lasers at the wattage we offer will not cut steel. However, if you are considering adding a spindle to the laser, then you can use that to cut the steel (similar to our spindle/laser combo head.

    Click the link to respond:
    I have built a 100% self designed 3d printer, I now want to build a laser cutter Cnc, will your products cut steel?

  • I want to buy your product, could you shipping to other country (I'm in Indonesia)?

    You can determine if the country is serviceable by:
    - selecting the items you want to purchase on the website
    - go to the cart (shopping cart top left of any webpage)
    - log in, or register
    - Enter the address and click on calculate shipping.

    The webpage will return the direct rates and whether your area is serviced or not. Feel free to enter any address as long as you are able to receive the package from that address.

    The shipping times are determined by the service you select in the shopping cart. If a machine is purchased, we generally have a one week lead time unless otherwise stated in the description of the machine's product page.

    Click the link to respond:
    I want to buy your product, could you shipping to other country (I'm in Indonesia)?

  • How complete are your cnc router kits?

    Our kits include all of the parts needed to put a whole working machine together. However, understand that the kits are quite advanced and require a good level of mechanical competence to be completed correctly. We offer assembled machines for those that can't assemble these machines due to their complexity and need for fastening the overall components in a way that there is good smooth and tight motion, minimizing backlash to the fullest.

    We do have a few kits that you need to supply the table which include the greenBull 4x,5x and 6x, and the blackFoot. The tables would be far to large and heavy to ship. Our greenBull Kit is our best selling machine. All of the other machines are all inclusive.

    Click the link to respond:
    How complete are your cnc router kits?

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