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Question #: 3608

Question: how to contact you via email

Current Solution

You can find all the ways to contact us by clicking on the contact us link at the footer.

Our email is customerservice@buildyourcnc.com
Our phone number is 281-815-7701

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Other Possible Solutions to this Question

  • my laser power supply has quit again how can I contact you?

    I'm very sorry to hear that your laser power is not working. Did you check to see if the problem is actually with the laser tube? The laser tube has a finite number of hours of running time and this may be exhausted. We can send another power supply right away once we confirm that the problem is the power supply.

    At the bottom of the page, you will see a link "Contact Us". The email link for customer service is there. http://www.buildyourcnc.com/contactus.aspx. Contact us and we will assist you with the power supply and/or send you a new one to replace yours.

    Click the link to respond:
    my laser power supply has quit again how can I contact you?

  • I have send an email to customerservice@buildyourcnc.com

    Thanks for sending an email to customerservice@buildyourcnc.com; however, this Customer Service Live service will provide the same or better response than email.

    Click the link to respond:
    I have send an email to customerservice@buildyourcnc.com

  • How long does it take to get my Mach3 license emailed to me?

    Should be the same day. Please call us if you don't receive the license in the same day.

    Click the link to respond:
    How long does it take to get my Mach3 license emailed to me?

  • THE SEND MAIL IN CONTACT US PAGE OF BUILDYOURCNC.COM WEBSITE DOES NOT WORK. ALSO CALLED MAILTO:

    You will need to change the default attribute of the browser that you are using (i.e. Google Chrome, IE, Firefox).

    Instructions to change this default attribute:
    1. Click on the "start menu"
    2. Click on "control panel"
    3. Click on "programs"
    4. Click on "default programs"
    5. Click on "set you default programs"
    6. Select the browser that you would like to fix
    7. Click on "choose defaults for this program"
    8. Find where it says "mailto" and set that to the default that you desire.

    Click the link to respond:
    THE SEND MAIL IN CONTACT US PAGE OF BUILDYOURCNC.COM WEBSITE DOES NOT WORK. ALSO CALLED MAILTO:

  • what is buildyourcnc email address

    You can contact us using the email address mailto: customerservice@buildyourcnc.com

    This "customer service live" option to contact us is recommended because it benefits all of our users and builds the response database so that questions can be answered more accurately over time.

    Click the link to respond:
    what is buildyourcnc email address

  • HOW DO YOU HOOK UP THE VFD TO SPINDLE?

    U - Pin1
    V - Pin2
    W - Pin3
    Pin4 Dead

    Additional Information:
    My home made cnc is a big problem with my NC connection. When in start my spindle it will be gone wrong. It will be limith switch problem anytime. Need help thanks.

    Click the link to respond:
    HOW DO YOU HOOK UP THE VFD TO SPINDLE?

  • HOW DO YOU CONNECT THE INVERTER TO AC?

    Input to VFD:
    240V Active - R
    240V Neutral - S
    Ground - E

    Click the link to respond:
    HOW DO YOU CONNECT THE INVERTER TO AC?

  • HOW DO YOU HOOK UP THE VFD TO SPINDLE?

    blueChick:

    X-axis
    “CW230 (3.0A) Driver”
    Set to 1/16 Microstep, 2.7A
    Dipswitches: 11001100
    Mach3 Motor Tuning: 1422.22 steps/in

    Y-axis
    “CW230 (3.0A) Driver”
    Set to 1/16 Microstep, 2.7A
    Dipswitches: 11001100
    Mach3 Motor Tuning: 1422.22 steps/in

    Z-axis
    “CW230 (3.0A) Driver”
    Set to 1/4 Microstep, 2.7A
    Dipswitches: 10101100
    Mach3 Motor Tuning: 1600 steps/in

    blackToe:

    X-axis
    “CW230 (3.0A) Driver”
    Set to 1/16 Microstep, 2.7A
    Dipswitches: 11001100
    Mach3 Motor Tuning: 1422.22 steps/in

    Y-axis
    “CW230 (3.0A) Driver”
    Set to 1/16 Microstep, 2.7A
    Dipswitches: 11001100
    Mach3 Motor Tuning: 1422.22 steps/in

    Z-axis
    “CW230 (3.0A) Driver”
    Set to 1/4 Microstep, 2.7A
    Dipswitches: 10101100
    Mach3 Motor Tuning: 1600 steps/in

    blackFoot:

    X-axis
    “CW8060 (6.0A) Driver”
    Set to 1/16 Microstep, 2.7A
    Dipswitches: 11001100 (“0”=down, “1”=up)
    Mach3 Motor Tuning: 914.29 steps/in

    Y-axis
    “CW230 (3.0A) Driver”
    Set to 1/16 Microstep, 2.7A
    Dipswitches: 11001100
    Mach3 Motor Tuning: 1422.22 steps/in

    Z-axis
    “CW230 (3.0A) Driver”
    Set to 1/4 Microstep, 2.7A
    Dipswitches: 10101100
    Mach3 Motor Tuning: 1600 steps/in

    greenBull:

    X-axis
    “CW8060 (6.0A) Driver”
    Set to 5.43A, 1/16 Microstep
    Dipswitches: 01100110 (“0”=down, “1”=up)
    Mach3 Motor Tuning: 914.29 steps/in

    Y-axis
    “CW8060 (6.0A) Driver”
    Set to 5.43A, 1/16 Microstep
    Dipswitches: 01100110
    Mach3 Motor Tuning: 914.29 steps/in

    Z-axis
    “CW8060 (6.0A) Driver”
    Set to 5.43A, 1/4 Microstep
    Dipswitches: 01100100
    Mach3 Motor Tuning: 1600 steps/in

    Click the link to respond:
    HOW DO YOU HOOK UP THE VFD TO SPINDLE?

  • HOW TO CONTROL MY 2.2 KW SPINDLE VIA MACH3

    You can go to our instructions on for the breakout board here: http://www.buildyourcnc.com/item/electronicsAndMotors-parallel-breakout-relay to get the information on turning the spindle on and off from the computer and mach3. Alternatively, you can connect the computer using RS485 serial to the inverter and send control commands that way.

    Additional Information:
    HOW TO CONTROL MY 2.2 KW SPINDLE VIA MACH3 usb

    Additional Information:


    Additional Information:

    Click the link to respond:
    HOW TO CONTROL MY 2.2 KW SPINDLE VIA MACH3

  • HOW DO YOU HOOK UP THE SPINDLE TO INVERTER?

    U - Pin1
    V - Pin2
    W - Pin3
    Pin4 Dead

    Additional Information:
    My home made cnc is a big problem with my NC connection. When in start my spindle it will be gone wrong. It will be limith switch problem anytime. Need help thanks.

    Click the link to respond:
    HOW DO YOU HOOK UP THE SPINDLE TO INVERTER?

  • I have purchased the Mach3 licence from you, How soon can I expect the email with the licence?

    As long as Mach3 orders are received during business hours they are generally emailed that same day.

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    I have purchased the Mach3 licence from you, How soon can I expect the email with the licence?

  • Will you send me an email when my order ships?

    Yes, an email is sent to the customer as soon as a label is printed from our system. The email includes the carrier name and the tracking number so you can keep an eye on the path of the shipment, if the service that was purchased includes this tracking service.

    Click the link to respond:
    Will you send me an email when my order ships?

  • HOW CAN YOU ENHANCE THE BLACKTOOTH LASER CUTTER?

    Temperature probe monitor. Very valuable. This keeps you up to date on your coolant temperature levels.

    Voltage meter. This will tell you the exact level of voltage/power you are running telling the laser to run at instead of an arbitrary mark on a drawn wheel around your POT.

    Ammeter sensitive to 1mA. This will be sure your not over driving your tube and reducing it's life significantly.

    Hour meter. This will tell you exactly how long your system has been 'on' giving you a more accurate bead on the length of your tubes life.

    Exhaust fan upgrade. The current fan included is 100CFM. You can buy 120mm fans that push 250CFM and I have included a guide on how to go about doing this here. http://buildyourtools.com/phpBB3/viewto ... 8cdd1802bf

    To push the exhaust fan even further, if you have the room/power, I would highly recommend investing in a 600+ CFM "Dust Collector" system. 250CFM is still not suffice to draw all the smoke that can come off of 3mm or 1/8 MDF cutting job.

    A cutting surface. I bought myself a aluminum 'egg crate' mesh from my local HVAC company. They are used a cover for fluorescent lights and work great for low impact cutting surface. They come in 4'x8' sheets and are easily cut to fit. The other side is if you can find a steel honeycomb cutting bed to fit. These can be quite costly or fairly affordable depending where you are looking. The benefit of a steel honeycomb is you can use high power magnets to hold material down.

    Click the link to respond:
    HOW CAN YOU ENHANCE THE BLACKTOOTH LASER CUTTER?

  • how do you connect the power supply to the wall?

    Use an extension cord, cut the female end off, strip off the jacket to expose the white (N), black (L) and green (earth ground). Connect the white to the terminal labeled N. Connect the black wire to the L terminal, and connect the green wire to the terminal with the circle and triangular shaped lines (the terminal that has an earth ground symbol).

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    how do you connect the power supply to the wall?

  • I ordered a Mach3 license to be delivered by email, how long does that take to receive ?

    Mach3 license purchases are processed during our working hours of 9 AM - 5 PM Central Standard Time, Monday through Friday. If you order after hours, licensed will generally be sent to your email address the following morning.

    Click the link to respond:
    I ordered a Mach3 license to be delivered by email, how long does that take to receive ?

  • WHAT CAUSES RINGING IN YOUR EAR AND HOW CAN YOU STOP IT?

    Tinnitus . Learn to love it. No really you should see a doctor. Make sure. White noise will help you sleep when it gets loud.

    Additional Information:
    I learned, too late, that if a sudden loud event causes tinnitus, see an audiologist IMMEDIATELY. They can do something about it if addressed within a day or so.

    Wear hearing protection...always. Loud noises trigger my tinnitus, and headphones and ear plugs (when out & about or at the movies, subway, etc) help tremendously. Mine are rated 33dB.

    Click the link to respond:
    WHAT CAUSES RINGING IN YOUR EAR AND HOW CAN YOU STOP IT?

  • how do you hook up the 100 oz-in motor wires to the driver?

    Black - A+, Green A-, Red B+, Blue B-

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    how do you hook up the 100 oz-in motor wires to the driver?

  • How do you burn an ISO to a flash drive for Linux or Ubuntu?

    Download the Ubuntu/EMC combo ISO here:
    http://linuxcnc.org/index.php/download/21/

    Follow these instructions to mount the ISO to a CD or flash drive:
    http://www.ehow.com/how_6012868_burn-iso_s-flash-drive.html

    Click the link to respond:
    How do you burn an ISO to a flash drive for Linux or Ubuntu?

  • I am interested in order the redleaf system you talked about for my machine, tried calling and mail box is full, no answer. How do I contact you?

    Call again. Most likely, one of my employees were on the line with another customer at the time you called.

    Click the link to respond:
    I am interested in order the redleaf system you talked about for my machine, tried calling and mail box is full, no answer. How do I contact you?

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