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Question #: 876

Question: Will you send me an email when my order ships?

Current Solution

Yes, an email is sent to the customer as soon as a label is printed from our system. The email includes the carrier name and the tracking number so you can keep an eye on the path of the shipment, if the service that was purchased includes this tracking service.

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Other Possible Solutions to this Question

  • Why do you not send an email immediately after receiving a paid order?

    I believe we do. I will check the website code to see what is going on.

    Additional Information:
    OK. I didn't receive an email. Checked Spam folder, just in case, and nothing there either.

    Additional Information:
    Thanks I was going to suggest that. The code does have the email implementation and appears to be working fine. Did you look at the status of your order in the account section of the website?

    Additional Information:
    Yes. I checked status. It's in "Processing" so I understand you got the order and are working on it. No big deal, just was a bit surprised due to the no email.

    Additional Information:
    You may be able to find the email using these specifics:
    The subject line is: BuildYourCNC.com Order Confirmation
    Some of the content in the email is:
    Thank you for your purchase. The following message contains information regarding your purchase. Please verify the information and if there are any modifications, please contact us at the phone number provided on buildyourcnc.com immediately so we can revise your order prior to shipping.

    Some information on the order will follow.

    You can use this information to search for the email. If your email system still didn't show any results, please let me know and I will try to find the issue, as other customers may have this issue as well.

    The sender of the email is shipping@buildyourcnc.com which can also be used as a way to search for the email.

    Click the link to respond:
    Why do you not send an email immediately after receiving a paid order?

  • I ordered a vacuum pump switch Approval Number:6WJ54852DT519742T my email is sm1omeara@yahoo.com can you send me a confirmation.

    Please contact customerservice@buildyourcnc.com for help with this.

    Click the link to respond:
    I ordered a vacuum pump switch Approval Number:6WJ54852DT519742T my email is sm1omeara@yahoo.com can you send me a confirmation.

  • any info on when my breakout board will be shipped or if you even received the order?

    Your order has been received and is in our system. Log in and click on the "[My Account]" at the top of the page to see your order and the shipping status when we ship.

    Click the link to respond:
    any info on when my breakout board will be shipped or if you even received the order?

  • l I know when my item has been shipped? I ordered it under guest check out, I’ve called the number 4 times and no answer! The email I received said it will arrive by email?

    From our records, you ordered Mach3. We purchase the license from the software developer and then we email you the license file that will be copied into your Mach3 installation.

    Make sure to install Mach3 while you wait for the license file to be emailed to you.

    Click the link to respond:
    l I know when my item has been shipped? I ordered it under guest check out, I’ve called the number 4 times and no answer! The email I received said it will arrive by email?

  • I have send an email to customerservice@buildyourcnc.com

    Thanks for sending an email to customerservice@buildyourcnc.com; however, this Customer Service Live service will provide the same or better response than email.

    Click the link to respond:
    I have send an email to customerservice@buildyourcnc.com

  • Hello. Tried to send you guys an email but it wouldn't go through. Just wanted to check on my VLXL and if it will be ready to ship out tomorrow.

    I just texted Juan to call you before he leaves the office.

    Additional Information:
    Thank you.

    Additional Information:
    My pleasure.

    Click the link to respond:
    Hello. Tried to send you guys an email but it wouldn't go through. Just wanted to check on my VLXL and if it will be ready to ship out tomorrow.

  • did you receive my order yesterday, I have not received an email and I am concerned. Norman Guerin

    Let me check

    Additional Information:
    Yes, the order is in our system for the Mach3 license and the Mach3 USB.

    Additional Information:
    I just logged in using your username and I am able to see your order details in the "[ My Account ]" link at the top of the webpage.

    Click the link to respond:
    did you receive my order yesterday, I have not received an email and I am concerned. Norman Guerin

  • Can you send me a receipt of recent order with ID: wqlzazyywn to wqlzazyywn@gmail.com?

    Invoices are generally attached to order confirmation emails. If you did not receive an order confirmation with an invoice attached, please contact us by phone 281-815-7701 or email customerservice@buildyourcnc.com and we will provide a copy of the invoice for you.

    Click the link to respond:
    Can you send me a receipt of recent order with ID: wqlzazyywn to wqlzazyywn@gmail.com?

  • ''email field missing'' message, when i filled all infos on order form. Alain Courteau

    Hi Alain, interesting. I will take a look.

    Additional Information:
    Are you trying to check out as a guest?

    Click the link to respond:
    ''email field missing'' message, when i filled all infos on order form. Alain Courteau

  • Please let me know info about order for mach4 approval #2MT90765S1920712X. I haven't received an email. Thank you.
  • I ordered Mach 3 how or when will I get it?

    You will receive the license file via email.

    Additional Information:
    You may have already received it. Always check you spam folder to see if the email landed there.

    Click the link to respond:
    I ordered Mach 3 how or when will I get it?

  • I placed my order online and selected local pick up. How will I know when the order can be picked up and what is the address?

    When an order is complete, and is for local pickup, you will be called by the shipping department to let you know it is ready. At that time you will be given the address.

    Click the link to respond:
    I placed my order online and selected local pick up. How will I know when the order can be picked up and what is the address?

  • Will you please explain to me how the 8.25% tax are calculated for international orders.

    There is no Tax for out of state and international shipments, so we apologize for this presented error.
    Please try after a few short minutes, if it continues please contact us directly to resolve the issue.

    Click the link to respond:
    Will you please explain to me how the 8.25% tax are calculated for international orders.

  • Hi, My order LZ549382405US does not exist under my account info. Can you tell me why? Thx

    We created that label under the carrier's website instead from our system.

    Additional Information:
    Thx I am tracking the package. Thank You for the great service.

    Additional Information:
    My pleasure. Please let me know if you have any other questions.

    Click the link to respond:
    Hi, My order LZ549382405US does not exist under my account info. Can you tell me why? Thx

  • how fast can you ship my order?

    Depending on the complexity of the order, components(same day), machine (depending on model)1 week lead time - 2 week lead time.

    Click the link to respond:
    how fast can you ship my order?

  • When using the laser controller, what does "engrave beyond border limit" mean?

    LaserCAD: Engrave beyond border limit.

    This is caused by a sweeping motion that is too fast and where the acceleration is too slow. My recommended action would be to keep the acceleration the way it is and slow down the speed of the engrave sweeping motion. I typically use around 200-300 mm/sec and make sure that the axis sweep motion is the nozzle along the gantry, not the gantry itself. The gantry will have too much inertia to sweep, but the nozzle is very light and can sweep very quickly.

    Specifically, what is happening with the engrave beyond border limit is where that axis is not able to slow down fast enough to not hit the border. For instance, imagine a car going 100 mph and it needs to stop within 30 feet. This would not be possible because the deceleration is not high enough.

    Additional Information:
    Why always showing trigger limits when starting

    Additional Information:
    Why always showing trigger limits when starting

    Click the link to respond:
    When using the laser controller, what does "engrave beyond border limit" mean?

  • I ordered a redLeaf with Mach3 installed. Do you guys configure any of the setting in mach3 or will I need to do that all myself?

    The redLeaf CNC computer systems will have either Mach3 or LinuxCNC installed as per the customer's request. If the Mach3 license is purchased, the license file will also be installed on the redLeaf CNC computer system.

    The Mach3 or LinuxCNC settings will be configured during the assembly of the system. We contact the customer to determine the drive (mechanics) and inertial (weight of gantry and other parts of the gantry) specifications in order to correctly configure the steps per inch, velocity and acceleration.

    Click the link to respond:
    I ordered a redLeaf with Mach3 installed. Do you guys configure any of the setting in mach3 or will I need to do that all myself?

  • When will your 20mm guide rails be in stock?

    (6/10/2018) Transports from China take quite a while unfortunately. I don't actually have a date of arrival as they typically produce documents for transport and we have not seen them yet. When the documents arrive, it will take about 2 to 3 week from that time to actually reach the US.

    Click the link to respond:
    When will your 20mm guide rails be in stock?

  • when will my shipment arrive

    We email the tracking number to you. If you did not receive your tracking number, check your spam folder, or call us to get the status of your shipment.

    Click the link to respond:
    when will my shipment arrive

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