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Question #: 13446

Question: How often do you guys answer questions? Is there a certain time of the month?

Current Solution

Every Lunar eclipse that falls on the extra leap-year day. When is the next one, exactly? Good question- I'll submit it.

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Other Possible Solutions to this Question

  • Is there anyone who deal with these questions from customers?

    Yes sir. The holiday season has been brutal on us, but we are back in shape and answering all of our customer related questions. Please ask your question here on "Customer Service Live" or call us if you have an urgent matter.

    Click the link to respond:
    Is there anyone who deal with these questions from customers?

  • First time here. I would like to know if you guys sell a 8 start nut thats a 1/2 inch diameter. I hope this makes sense, any questions let me know. Thanx

    Yes, our porter cable collets and nuts will fit the porter cable 7518.

    Additional Information:

    Click the link to respond:
    First time here. I would like to know if you guys sell a 8 start nut thats a 1/2 inch diameter. I hope this makes sense, any questions let me know. Thanx

  • I've been interested in your machines, but the designs seem to side load most of the v-bearings, which raise questions about bearing life, and reliability. Isn't there a better choice of bearing configurations?

    All of our machines exhibis radial loads on all of our bearings with the exception of the bearings on the z-axis lead screw that holds the lead screw in place. These lead screw bearings are held between a coupling and a collar and the load on these bearings are well within their specifications.

    The v-groove bearings that are used for movement along rails have load centered between the double races of the bearings (from where the point load from the rails exist within the center of the "W" profile of the bearing). There may be slight axial load on bearings on the z-axis positioned on the rails for z-axis up and down movement and y-axis side to side movement where torsion load exists from load on the end mill during the milling process; however, this is a very small fraction of total load on these bearings are are well within specification.

    Can you let us know where you see side (axial) load on our bearings, so we can better describe the conditions? Thanks.

    Click the link to respond:
    I've been interested in your machines, but the designs seem to side load most of the v-bearings, which raise questions about bearing life, and reliability. Isn't there a better choice of bearing configurations?

  • Is there anywhere i could see one of your machines,12" x 36",working,thanks

    You can see pictures and info on our machines on the gallery link in the top bar.

    Here are a few links for the blueChick CNC:
    Rot Aylett's:



    &feature=youtu.be

    Click the link to respond:
    Is there anywhere i could see one of your machines,12" x 36",working,thanks

  • Will you guys ship to the UK & what is the estimated time?

    You can determine if the country is serviceable by:
    - selecting the items you want to purchase on the website
    - go to the cart (shopping cart top left of any webpage)
    - log in, or register
    - Enter the address and click on calculate shipping.

    The webpage will return the direct rates and whether your area is serviced or not. Feel free to enter any address as long as you are able to receive the package from that address.

    The shipping times are determined by the service you select in the shopping cart. If a machine is purchased, we generally have a one week lead time unless otherwise stated in the description of the machine's product page.

    Click the link to respond:
    Will you guys ship to the UK & what is the estimated time?

  • I am interested in order the redleaf system you talked about for my machine, tried calling and mail box is full, no answer. How do I contact you?

    Call again. Most likely, one of my employees were on the line with another customer at the time you called.

    Click the link to respond:
    I am interested in order the redleaf system you talked about for my machine, tried calling and mail box is full, no answer. How do I contact you?

  • Is there any other software that will work with your controller Mach3?

    The mach3 control software will work with all major CAM software (CAMBAM, Aspire and Vectric, BobCAD/CAM, ArtCAM, Dolphin CAM, CAM software that integrate with SolidWorks and AutoDesk Inventor, and many more).

    Click the link to respond:
    Is there any other software that will work with your controller Mach3?

  • IS THERE A WAY TO GET RID OF THE PARALLEL CABLE AND SOMEHOW USE USB ?

    If you select the Settings Page and select or tick Auto Limit Override - this will allow you to back off the switch.

    Additional Information:
    limit and home switch

    Click the link to respond:
    IS THERE A WAY TO GET RID OF THE PARALLEL CABLE AND SOMEHOW USE USB ?

  • How can i tell if my laser supply is 110 or 230 VAC? there is no marking of any kind

    Only the 110v Version will have any indication of voltage on it. On the side of the power supply unit that has the black terminal strip and red wire coming out of it, there will be a silver sticker on the white side of the transformer that will state 110v, if it is 110v. If there is no sticker, then it should be 220v.

    Additional Information:
    20

    Click the link to respond:
    How can i tell if my laser supply is 110 or 230 VAC? there is no marking of any kind

  • Is there a manual or some documentation of how a binary value in the printer port translates to position on each motor?

    The parallel (printer cable) port is uses the computer as its main source of pulse trains to operate the motor driver directly. Parallel ports are a direct connection from the processor commonly referred to as GPIO pins (General Purpose I/O pins) and provides a convenient and powerful way to interface with the computer. The parallel breakout board is included in those kits only to condition those signals for use with the drivers.

    The USB serves at the actual controller, sending the pulse trains, but the computer sends simple human readable instructions to the USB controller to tell the controller how to send pulses.

    The non-technical differences that may serve as the most important information to you is that the parallel configurations allow for a wider variety of industry standard software that can be used to control the cnc machine. The USB that we offer requires the operator to use a software called Planet-CNC software which is a very well made and feature full cnc control software.

    Additional Information:


    Additional Information:

    Click the link to respond:
    Is there a manual or some documentation of how a binary value in the printer port translates to position on each motor?

  • Why does the program freeze up in random places? Is there a way to continue where you left off or must I always start over?

    To which program are you referring?

    Customer Response:
    I am using your Planet CNC software with a MK1USB controller importing a Vectric DXF file. Once I hit "Start" the machine operates fine until it randomly stops, the control functions gray out and I lose all control. Unplugging the USB and replugging it boots everything back up, but does not allow me to continue where it left off and makes me start the piece over.


    Additional Query:
    Are you using a Laptop, or a desktop with the controller? Did you purchase the controller from us, or planet-cnc?

    Click the link to respond:
    Why does the program freeze up in random places? Is there a way to continue where you left off or must I always start over?

  • HOW MUCH RADIATION GIVEN OFF BY A CELL PHONE AND THERE ANY WAY TO STOP THE FROM BEING ABSORBED INTO YOURSELF?

    Portable cell phones emit about 0.6 watts of radiofrequency energy, limited primarily by the power of the battery. As with any radiofrequency transmitter, there will be some amount of absorption in the human body; the amount depends on how close you are to the antenna. The Federal Communications Commission (FCC) limits the amount of radiofrequency energy which cell phones can deposit in the body to levels at which no health effects are to be expected. See an article on Cell Phone Safety on this website for more information.

    Gary H. Zeman, ScD, CHP

    Click the link to respond:
    HOW MUCH RADIATION GIVEN OFF BY A CELL PHONE AND THERE ANY WAY TO STOP THE FROM BEING ABSORBED INTO YOURSELF?

  • How do you zero the z axis using a plate with the planet-cnc software and your USB controller?

    The instructions on how to use a plate for z-axis homing (moveable sensor) can be found here:

    http://www.planet-cnc.com/faq/moveable_sensor/

    Click the link to respond:
    How do you zero the z axis using a plate with the planet-cnc software and your USB controller?

  • HOW DO I WIRE THE 4TH AXIS THAT YOU SELL. I HAVE MACH3 SOFTWARE. NO INSTRUCTIONS ON YOUR SITE

    The motor that is attached to the 4th axis is wired as follows:

    The motor should have red, green yellow and blue wires coming form the motor. The red and green are paired as one coil and the yellow and blue is paired as the other coil. You can wire the motor to a 3.0 amp driver with red to A+, green to A-, Yellow to B+ and Blue to B-

    Click the link to respond:
    HOW DO I WIRE THE 4TH AXIS THAT YOU SELL. I HAVE MACH3 SOFTWARE. NO INSTRUCTIONS ON YOUR SITE

  • Please send an email, I am giving up on buying a machine from you because I don't know when you answer. I was asking about getting just the working parts and rails sent to Fiji. You sent an answer and some questions, but I have no way of knowing if you responded again.

    Not sure what you mean by the statement "I don't know when you answer". Please explain. I answer all of the incoming emails until my inbox is completely empty and all phone calls to the company go straight to my cell phone and I answer all of the calls, and if I don't answer, I call back immediately.


    Additional Information:
    I just searched my email and found no emails with your email address associated with the email listed with this question. I cannot answer questions if no correspondence was provided by you.

    Click the link to respond:
    Please send an email, I am giving up on buying a machine from you because I don't know when you answer. I was asking about getting just the working parts and rails sent to Fiji. You sent an answer and some questions, but I have no way of knowing if you responded again.

  • Can you preset an origin point on this cnc? How long does it take to jog over? (If I have the case that I using the same thickness of maple wood, and same jig everytime)?

    Yes, you can preset an origin by zeroing the machine at the desired location before beginning your work. You can return to that exact point at any time, or you can specify an offset from that point to be the beginning point for the next machine operation (for instance when cutting several parts from one sheet of wood.) Jogging time varies by machine and application but would generally be a rapid move -- our default rapid setting is 400 inches per minute.

    Click the link to respond:
    Can you preset an origin point on this cnc? How long does it take to jog over? (If I have the case that I using the same thickness of maple wood, and same jig everytime)?

  • How do we attach the roller chains with the optional table? The eyebolts don't seem to fit properly. Why is there no documentation of this?

    A good example of how to install the chain to the eyebolts can be seen on the instruction number 76 on this page: https://www.buildyourcnc.com/Item/cnc-machine-blackFoot-v4

    Click the link to respond:
    How do we attach the roller chains with the optional table? The eyebolts don't seem to fit properly. Why is there no documentation of this?

  • How long is the typical build time for one of our machines.

    The greenBull machine has a sturdier gantry than the blackFoot, so you can be more aggressive with the cutting feedrate (cutting speed). The blackFoot is also a good machine, but it all comes down to the speed at which you want to produce your arcade cabinets.

    I would highly recommend getting the spindle for cutting strength and easier cleanup, if you have 240v available.

    Click the link to respond:
    How long is the typical build time for one of our machines.

  • How long is the typical build time for one of our machines.

    The greenBull machine has a sturdier gantry than the blackFoot, so you can be more agressive with the cutting feedrate (cutting speed). The blackFoot is also a good machine, but it all comes down to the speed at which you want to produce your arcade cabinets.

    I would highly recommend getting the spindle for cutting strength and easier cleanup, if you have 240v available.

    Click the link to respond:
    How long is the typical build time for one of our machines.

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