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Question #: 13905

Question: LaserCAD AWC608 USB Communicating Unsuccessful.

Current Solution

If you are getting the "Communicating Unsuccessful!" error when you are trying to communicate between LaserCAD and the AWC608 Laser Cutter and Engraver controller (after you have already tried installing the USB driver from the LaserCAD setup procedure), these are the steps you will need for a successful communication:

- Open the Device Manager window (right click on the start menu and select Device Manager)
- When you plug the USB cable from the AWC608 Laser Cutter Controller (USB Type B connector) to the computer, you should see a new item in the Device Manager, possibly under "Ports (COM & LPT)", or under "Other Devices". It may show as an item under "Other Devices", possibly FT245R and has an "!" in a yellow triangle.
- Download the latest FTDI drivers from: http://www.ftdichip.com/Drivers/D2XX.htm
- Unzip the files to a folder that can be easily browsed.
- Right click on the item that appeared in the Device Manager when the cable was plugged in between the Laser Cutter AWC608 controller and the computer.
- Click on update driver
- Select the procedure to manually install the driver and browse to the folder containing the FTDI driver and follow the step in the driver installation wizard.
- The item should now be located under the "Ports (COM & LPT)" and should be named "USB Serial Device (COM#)". The # will be the number you will use in the LaserCAD software.
- In the LaserCAD software, click the "Select Mode" at the far top right of the Laser CAD user interface.
- Make sure USB mode is selected.
- If the Machine name with the correct COM number is listed, select it and exit the dialog window. Otherwise, click on "Add" and fill in the details with the new COM number.

Additional Information:


Additional Information:
Communicating unsuccessful

Additional Information:
Communicating unsuccessful

Respond:

Other Possible Solutions to this Question

  • Communicating unsuccessful AWC608 LaserCAD

    If you are getting the "Communicating Unsuccessful!" error when you are trying to communicate between LaserCAD and the AWC608 Laser Cutter and Engraver controller (after you have already tried installing the USB driver from the LaserCAD setup procedure), these are the steps you will need for a successful communication:

    - Open the Device Manager window (right click on the start menu and select Device Manager)
    - When you plug the USB cable from the AWC608 Laser Cutter Controller (USB Type B connector) to the computer, you should see a new item in the Device Manager, possibly under "Ports (COM & LPT)", or under "Other Devices". It may show as an item under "Other Devices", possibly FT245R and has an "!" in a yellow triangle.
    - Download the latest FTDI drivers from: http://www.ftdichip.com/Drivers/D2XX.htm
    - Unzip the files to a folder that can be easily browsed.
    - Right click on the item that appeared in the Device Manager when the cable was plugged in between the Laser Cutter AWC608 controller and the computer.
    - Click on update driver
    - Select the procedure to manually install the driver and browse to the folder containing the FTDI driver and follow the step in the driver installation wizard.
    - The item should now be located under the "Ports (COM & LPT)" and should be named "USB Serial Device (COM#)". The # will be the number you will use in the LaserCAD software.
    - In the LaserCAD software, click the "Select Mode" at the far top right of the Laser CAD user interface.
    - Make sure USB mode is selected.
    - If the Machine name with the correct COM number is listed, select it and exit the dialog window. Otherwise, click on "Add" and fill in the details with the new COM number.

    Additional Information:


    Additional Information:
    Communicating unsuccessful

    Additional Information:
    Communicating unsuccessful

    Click the link to respond:
    Communicating unsuccessful AWC608 LaserCAD

  • I get a "communicating unsuccessful" when using LaserCAD and the AWC608 Laser controller

    If you are getting the "Communicating Unsuccessful!" error when you are trying to communicate between LaserCAD and the AWC608 Laser Cutter and Engraver controller (after you have already tried installing the USB driver from the LaserCAD setup procedure), these are the steps you will need for a successful communication:

    - Open the Device Manager window (right click on the start menu and select Device Manager)
    - When you plug the USB cable from the AWC608 Laser Cutter Controller (USB Type B connector) to the computer, you should see a new item in the Device Manager, possibly under "Ports (COM & LPT)", or under "Other Devices". It may show as an item under "Other Devices", possibly FT245R and has an "!" in a yellow triangle.
    - Download the latest FTDI drivers from: http://www.ftdichip.com/Drivers/D2XX.htm
    - Unzip the files to a folder that can be easily browsed.
    - Right click on the item that appeared in the Device Manager when the cable was plugged in between the Laser Cutter AWC608 controller and the computer.
    - Click on update driver
    - Select the procedure to manually install the driver and browse to the folder containing the FTDI driver and follow the step in the driver installation wizard.
    - The item should now be located under the "Ports (COM & LPT)" and should be named "USB Serial Device (COM#)". The # will be the number you will use in the LaserCAD software.
    - In the LaserCAD software, click the "Select Mode" at the far top right of the Laser CAD user interface.
    - Make sure USB mode is selected.
    - If the Machine name with the correct COM number is listed, select it and exit the dialog window. Otherwise, click on "Add" and fill in the details with the new COM number.

    Additional Information:


    Additional Information:
    Communicating unsuccessful

    Additional Information:
    Communicating unsuccessful

    Click the link to respond:
    I get a "communicating unsuccessful" when using LaserCAD and the AWC608 Laser controller

  • My computer does not communicate with AWC608 and LaserCAD

    If you are getting the "Communicating Unsuccessful!" error when you are trying to communicate between LaserCAD and the AWC608 Laser Cutter and Engraver controller (after you have already tried installing the USB driver from the LaserCAD setup procedure), these are the steps you will need for a successful communication:

    - Open the Device Manager window (right click on the start menu and select Device Manager)
    - When you plug the USB cable from the AWC608 Laser Cutter Controller (USB Type B connector) to the computer, you should see a new item in the Device Manager, possibly under "Ports (COM & LPT)", or under "Other Devices". It may show as an item under "Other Devices", possibly FT245R and has an "!" in a yellow triangle.
    - Download the latest FTDI drivers from: http://www.ftdichip.com/Drivers/D2XX.htm
    - Unzip the files to a folder that can be easily browsed.
    - Right click on the item that appeared in the Device Manager when the cable was plugged in between the Laser Cutter AWC608 controller and the computer.
    - Click on update driver
    - Select the procedure to manually install the driver and browse to the folder containing the FTDI driver and follow the step in the driver installation wizard.
    - The item should now be located under the "Ports (COM & LPT)" and should be named "USB Serial Device (COM#)". The # will be the number you will use in the LaserCAD software.
    - In the LaserCAD software, click the "Select Mode" at the far top right of the Laser CAD user interface.
    - Make sure USB mode is selected.
    - If the Machine name with the correct COM number is listed, select it and exit the dialog window. Otherwise, click on "Add" and fill in the details with the new COM number.

    Additional Information:


    Additional Information:
    Communicating unsuccessful

    Additional Information:
    Communicating unsuccessful

    Click the link to respond:
    My computer does not communicate with AWC608 and LaserCAD

  • What version of LaserCAD are you supporting now?

    At this time 1/10/2020, we support version 8.10.21. As new versions of LaserCAD are available, we will support the current version.

    Click the link to respond:
    What version of LaserCAD are you supporting now?

  • What file types will LaserCAD accept?

    LaserCAD and the Anywells Laser Controller used in our BlackTooth and Vertical Laser XL laser cutters and engravers can accept these file types:

    .nc (Gcode)
    .ai (Adobe Illustrator)
    .svg
    .pdf (Adobe Acrobat)
    .dxf (AutoCAD and Drawing Exchange)
    .plt
    .dst
    .dsb
    .uds (UD)
    .bmp (Bitmap image)
    .gif (Image)
    .jpg (Joint Photographers)
    .png

    Click the link to respond:
    What file types will LaserCAD accept?

  • Lasercad resolution ppi

    The resolution of PPI (Pulses Per Inch or Pulses/Inch) for any laser is the velocity (feedrate) of the machine's head and the number of pulses that are generated during this process. Therefore, any number of PPI resolution can be achieved, so you have many options. The slower the feedrate and higher the pulses per second will yield a high PPI. Fast feedrate with low pulses per second will yield low PPI.

    Additional Information:

    Click the link to respond:
    Lasercad resolution ppi

  • Does Corel Draw support LaserCAD V8.10.21 as a plug-in using Windows 10?

    Yes, LaserCAD V8.10.21 supports the use of CorelDraw and the CorelDraw direct output. In Chapter 2 of the manual (link below) that focuses on the installation of LaserCAD. At the first part of the installation, you will be given a set of options including the LaserCAD installation and the installation of plugins for AutoCAD, Adobe Illustrator and CorelDraw. Remember that the CorelDraw plugin must be installed in the director of the CorelDraw software.

    In chapter 5, the manual will instruct you how to install the Manual Download Tool "AWCLaserCut" within the CorelDraw sofware using the Macros feature of CorelDraw.

    I hope this helps. Thanks!!


    http://www.sztrocen.com/uploads/soft/20190103/LaserCAD%20User%20Manual.pdf

    Click the link to respond:
    Does Corel Draw support LaserCAD V8.10.21 as a plug-in using Windows 10?

  • My computer cannot communicate with the AWC608

    If you are getting the "Communicating Unsuccessful!" error when you are trying to communicate between LaserCAD and the AWC608 Laser Cutter and Engraver controller (after you have already tried installing the USB driver from the LaserCAD setup procedure), these are the steps you will need for a successful communication:

    - Open the Device Manager window (right click on the start menu and select Device Manager)
    - When you plug the USB cable from the AWC608 Laser Cutter Controller (USB Type B connector) to the computer, you should see a new item in the Device Manager, possibly under "Ports (COM & LPT)", or under "Other Devices". It may show as an item under "Other Devices", possibly FT245R and has an "!" in a yellow triangle.
    - Download the latest FTDI drivers from: http://www.ftdichip.com/Drivers/D2XX.htm
    - Unzip the files to a folder that can be easily browsed.
    - Right click on the item that appeared in the Device Manager when the cable was plugged in between the Laser Cutter AWC608 controller and the computer.
    - Click on update driver
    - Select the procedure to manually install the driver and browse to the folder containing the FTDI driver and follow the step in the driver installation wizard.
    - The item should now be located under the "Ports (COM & LPT)" and should be named "USB Serial Device (COM#)". The # will be the number you will use in the LaserCAD software.
    - In the LaserCAD software, click the "Select Mode" at the far top right of the Laser CAD user interface.
    - Make sure USB mode is selected.
    - If the Machine name with the correct COM number is listed, select it and exit the dialog window. Otherwise, click on "Add" and fill in the details with the new COM number.

    Additional Information:


    Additional Information:
    Communicating unsuccessful

    Additional Information:
    Communicating unsuccessful

    Click the link to respond:
    My computer cannot communicate with the AWC608

  • Lasercad ppi

    You can determine if the country is serviceable by:
    - selecting the items you want to purchase on the website
    - go to the cart (shopping cart top left of any webpage)
    - log in, or register
    - Enter the address and click on calculate shipping.

    The webpage will return the direct rates and whether your area is serviced or not. Feel free to enter any address as long as you are able to receive the package from that address.

    The shipping times are determined by the service you select in the shopping cart. If a machine is purchased, we generally have a one week lead time unless otherwise stated in the description of the machine's product page.

    Click the link to respond:
    Lasercad ppi

  • My computer does not communicate with AWC608

    If you are getting the "Communicating Unsuccessful!" error when you are trying to communicate between LaserCAD and the AWC608 Laser Cutter and Engraver controller (after you have already tried installing the USB driver from the LaserCAD setup procedure), these are the steps you will need for a successful communication:

    - Open the Device Manager window (right click on the start menu and select Device Manager)
    - When you plug the USB cable from the AWC608 Laser Cutter Controller (USB Type B connector) to the computer, you should see a new item in the Device Manager, possibly under "Ports (COM & LPT)", or under "Other Devices". It may show as an item under "Other Devices", possibly FT245R and has an "!" in a yellow triangle.
    - Download the latest FTDI drivers from: http://www.ftdichip.com/Drivers/D2XX.htm
    - Unzip the files to a folder that can be easily browsed.
    - Right click on the item that appeared in the Device Manager when the cable was plugged in between the Laser Cutter AWC608 controller and the computer.
    - Click on update driver
    - Select the procedure to manually install the driver and browse to the folder containing the FTDI driver and follow the step in the driver installation wizard.
    - The item should now be located under the "Ports (COM & LPT)" and should be named "USB Serial Device (COM#)". The # will be the number you will use in the LaserCAD software.
    - In the LaserCAD software, click the "Select Mode" at the far top right of the Laser CAD user interface.
    - Make sure USB mode is selected.
    - If the Machine name with the correct COM number is listed, select it and exit the dialog window. Otherwise, click on "Add" and fill in the details with the new COM number.

    Additional Information:


    Additional Information:
    Communicating unsuccessful

    Additional Information:
    Communicating unsuccessful

    Click the link to respond:
    My computer does not communicate with AWC608

  • Hey Patrick where is the video to adjust manufacturers parameters on lasercad? I watched it but can not re-find it. For pulse unit

    The latest LaserCAD video that I have is this one:
    https://www.buildyourcnc.com/tutorials/tutorial-trocen-anywells-lasercad-install

    I go over adjusting manufacturers parameters at the end of the video.

    Do you remember another video other than this one?

    Additional Information:
    I also have a video where I calibrate each axis. I go deeper into the manufacturers parameters in this video:



    Let me know if this helps.

    Additional Information:
    I seem to remember one where you did an actual physical measurement to work out the new parameters. Basically the file I put in is coming out much bigger than it should. Also, whenever I reset the settings and put the same values in to double check, it changes them again.

    Additional Information:
    I think the one I just added to this question is it. You may have been writing your response while I was adding this video.

    Additional Information:
    Yes that is the one. My settings should be very similar to yours, yes?

    Additional Information:
    Yes, it will be similar but not exact. If the microstepping is different than mine, the value will be totally different, but that is fine. As long as the nozzle goes where you expect, you will have good X and Y axis values. Remember to do the calibration with point as far apart as possible. That will make the overall calibration much more precise.

    Additional Information:
    The file is still coming out bigger than lasercad says. Says its 65mm and its about 3 times that. Also, X axis is a little joggy again.

    Additional Information:
    If the travel is 3 times farther, then it's going to be 3 times faster as well, so the motor has reached it's speed limit. The value is in steps/mm, so if you divide the value by the manually, see what happens.

    Click the link to respond:
    Hey Patrick where is the video to adjust manufacturers parameters on lasercad? I watched it but can not re-find it. For pulse unit

  • Hey Patrick, could you send me screenshots of your parameters and speed settings on lasercad just to compare? Please and thank you.

    For the vlxl.

    Additional Information:
    Sure, I will send them today when I get into the office.

    Additional Information:
    I added the screenshots of my user and manufacturer parameters to the end of the set of instructions for the vertical laser xl.

    Click the link to respond:
    Hey Patrick, could you send me screenshots of your parameters and speed settings on lasercad just to compare? Please and thank you.

  • what is the usb on the breakout board sed for?

    The USB is only used for powering the parallel breakout board.

    Click the link to respond:
    what is the usb on the breakout board sed for?

  • can mach 3 be used with your usb breakout board?

    Mach3 is not compatible with the USB breakout board, so you need Planet CNC in its place.

    Additional Information:

    I am confused by this same issue. I am using the Mach3 USB interface board with Mach3 and it works fine. In fact a video of it is on this very website. (link below)

    Is the Mach3 USB interface board the same thing as Planet-CNC USB board?
    It has been stated on this FAQ that it cannot be used with Mach3 and can only be used with Planet CNC USB software.

    https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach3-USB-Board

    Click the link to respond:
    can mach 3 be used with your usb breakout board?

  • Can I add a relay to the Mach3 USB controller?

    Yes, you can add a relay to the Mach3 USB controller. The relay must be a 24V relay on it's input side and be able to be set to active low. I demonstrate this in a video on the following page:
    https://buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach3-USB-Board

    The video is titled: Mach3 USB Controller Outputs

    Click the link to respond:
    Can I add a relay to the Mach3 USB controller?

  • Can the USB CNC Controller be used with LinuxCNC?

    The USB Interface can only be used with the Planet-CNC software which runs under the windows operating system.

    Click the link to respond:
    Can the USB CNC Controller be used with LinuxCNC?

  • Any timing on the USB Controller board for Mach-4

    The board has been developed and we are currently waiting to receive developer info from the makers of Mach4 so we can proceed with testing compatibility. There is no definite time frame but we are hopeful it will be released within the next couple months.

    Click the link to respond:
    Any timing on the USB Controller board for Mach-4

  • limit switch does not work as wired mach3 usb

    Are you connecting the limit switch in normally open mode? I would suggest connecting a single limit switch from the DCM terminal to one of the input terminals. Make sure you have a 24v power supply connected between the 24V terminal and the DCM terminal.

    Additional Information:
    Are you connecting the limit switch in normally open mode? I would suggest connecting a single limit switch from the DCM terminal to one of the input terminals. Make sure you have a 24v power supply connected between the 24V terminal and the DCM terminal.

    Click the link to respond:
    limit switch does not work as wired mach3 usb

  • WILL THE USB BREAKOUT BOARD WORK WITH MACH3?

    Sure, the USB interface has a place for 4 axes of limit switches.

    Each axis can have two limit switches: one for the ++ (positive) end and one for the -- (negative) end. The positive end would be the limit switch at the end of the machine that, say the machine has a 4'x8' area, reaches a bit after the 8 foot mark. The negative end would be the limit switch behind the 0 foot location behind the origin. If the origin is in the middle, the negative would be at a little more than the -4 foot end and the positive would be at a bit more than the +4 foot end. Note that you can have more than one switch on each pin where the NC is connected in serial fashion and the NO is connected in parallel fashion (this can be seen on the diagram in the multiple limits switch section). The software configurations for the limits switches are under File -> Settings -> Limit.

    A typical limit switch has three connections on it. These connections consist of COM (common), NC (normally closed) and NO (normally open). The COM would generally go to GND and the NC or the NO would go to the pin. If the NC is used, then the the switch is constantly connected until the switch is pushed (engaged) then the connection from the pin to gnd is broken (open). Use the settings in software to set whether in NC or NO configuration.

    Let me know if this information was helpful (or not) by adding information to this question. Thanks.

    User response:
    Thank you very much for this helpful information. I'm still a little fuzzy on how the 6 limit switches physically connect to each other and to the USB breakout board. You've stated one switch (home) goes to positive and another switch (limit) goes to negative. Are all the GND prongs from all 6 switches connected to each other and going to GND on the breakout board, or no? And the NC prongs, how exactly are they connected to each other? And to the board? There has to be a diagram somewhere shows this visually, no? I don't know how to wire the switches in series or in parallel. I have already physically installed all the switches on the machine and ran the wires to where the board is. Now I just need to know where to plug these wires into the board. Also, taking into consideration that I'm using the Planet CNC software, the only settings I have pertaining to limit switches is "Enable/Disable" for each axis, and the actual limit for each axis. Nothing about NC or NO. Is that only in Mach3?
    Thank you.

    buildyourcnc response:
    On the USB interface, the COM on the switch connects to GND and the NC or NO connects to the input pin (i.e. x++, y--, etc.)

    Limit switch configuration is rather difficult to understand, especially with series and parallel. You can think of series as a single wire going from GND to the axis letter input terminal (i.e. X++ or X--). If the wire is broken, then the circuit is open (or the switch is engaged in a normally closed scenario). Normally closed is like an actual wire, and when engaged, the switch "opens" (breaks the wire). This is why we recommend in some systems that you can put many switches in series on a single pin. When one of the switches is engaged (breaking the connection) then the entire circuit of switches is broken and the machine stops.

    In a parallel scenario, the state of the circuit is always broken until the one of the switches is engaged and the circuit is then closed or connected. The topology looks like a ladder. All the switches connect to both sides of the ladder and the switches are like the runs of the ladder (the horizontal bars that the feet are placed while climbing). Imagine all of the switches broken in this scenario (normally open). It would be like the ladder could be split in two, but if one of the ladder runs (switches) is closed by engaging it, then that run would connect both sides of the ladder and the two sides of the ladder would have a connection.

    There is a diagram on the USB page of the various limit switch configurations. If you need more information (visual and/or otherwise), please let us know and we will immediately add that information to benefit everyone.

    Click the link to respond:
    WILL THE USB BREAKOUT BOARD WORK WITH MACH3?

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