The shipping is typically 2 to 3 business days from the order as we provide a free configuration and testing on video for the VFD and spindle pair. After the test is complete, the VFD and spindle is shipped.

Here is an example of a VFD and spindle test I do for customers:
https://www.instagram.com/tv/CFrLF2_Dn5c/?utm_source=ig_web_copy_link

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I ordered a 2.2 kw 220 v Huanyang spindl eand I live in central Connecticut, how long will the free shipping option take?

I will check

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The license was purchased and the developer is sending you the license shortly.

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How long does it take to receive the CamBam license I ordered? I purchased it yesterday 1/30/18

Mach3 license purchases are processed during our working hours of 9 AM - 5 PM Central Standard Time, Monday through Friday. If you order after hours, licensed will generally be sent to your email address the following morning.

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I ordered a Mach3 license to be delivered by email, how long does that take to receive ?

Once your place an order you should receive an confirmation email automatically. If you did not receive it please check if you entered your email address correctly or if it may have gone to a junk/spam folder. Generally with certain items we specify a lead time and once orders are ready to ship you will be automatically notified with an shipment notification email, assuming your email address was correctly entered. If you have any questions pertaining to orders please contact sales@buildyourcnc.com

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I ordered a WhiteAnt on Dec 5 (saturday). I have never received an order acknowledgement nor a shipping date, but my credit card has been charged. I don't think that is usual. Can you provide an update, please?

We currently can only control the On/Off of the spindle via Mach 3 and through our Parallel Interface Board. We have the listed instructions on our Parallel Interface Board webpage, will be a easy job that will included 2 wires (18-24g wire will be fine) from your inverter(VFD) to the location of your Parallel Interface Board.

Parallel Interface Board webpage: https://buildyourcnc.com/item/electronicsAndMotors-parallel-breakout-relay

In regards to our USB Interface Board, we are currently working on a prototype board that will allow the same On/Off capability with Planet-CNC. Prototype Board currently not available as of yet.

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I can't seem to find information on spindle control via the breakout board. Can someone point me in the right direction?

Please contact customer service regarding any open orders. customerservice@buildyourcnc.com

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Ordered March 19th and still no shipping notification for transaction ID BTPPE3528F86.

Yes, if you need a replacement part on your machine please call us at 281-815-7701.

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I have a blacktooth laser engraver. The Y Axis stepper motor needs to be replaced. Can you please provide me with the information I would need to replace this motor.

You can find the cost of shipping and the delivery times by going to the cart (with the items you intend to purchase) and press calculate shipping. This will give you a list of carriers and their expected delivery times.

If you are purchasing a machine kit or assembled machine, it will take between 2 to 5 weeks. Kits typically take 2 weeks before shipping and assembled machines typically take 5 or more weeks depending on how many machines we are assembling at the moment.

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I would like to ask how long does it take to deliver an item to Egypt? and which shipping company will deliver the item me? and if possible, i'd like to know the total cost of the item and the shipping . . many regards

We accept many forms of payment, but online, we accept major credit cards (Discover, Visa, MasterCard and American Express) in addition to checking out with Paypal. Depending on what is ordered, a machine vs. a la cart parts, will arrive at your destination according to the shipping method chosen. A machine may take an extra week to be delivered.

Once paid, there are no changes in the amount for the purchase.

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good day I have my list of products in the cart, and before making the purchase need to ask 1. I need to know if I can pay by bank card HSBC Visa 2. If I pay today, As approximate time come to Mexico City? 3. Ordered the shipping information online, and I chose standard UPS. There may be changes in the amount? Thank you

Yes, you can preset an origin by zeroing the machine at the desired location before beginning your work. You can return to that exact point at any time, or you can specify an offset from that point to be the beginning point for the next machine operation (for instance when cutting several parts from one sheet of wood.) Jogging time varies by machine and application but would generally be a rapid move -- our default rapid setting is 400 inches per minute.

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Can you preset an origin point on this cnc? How long does it take to jog over? (If I have the case that I using the same thickness of maple wood, and same jig everytime)?

There are two things to consider when using two stepping motors on a single axis. Since you want both motors to spin at the same rate and possibly in the same direction, you need to connect both motor drivers to the same breakout board pins. For example, if you want two motors on the x-axis and the x-axis pins on the breakout board are #2 for step and #3 for direction, the #2 will connect to the step (cp) terminal on each driver and the #3 will connect to the dir (cw) terminal on each driver.

However, if the motors will be opposing (one motor will need to spin in the other direction), you will need to consider either flipping the rack on one side, or adding a circuit to invert the direction (#3) signal going to that driver.

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I'm planning a rack and pinion style gantry, and need clarification on how to slave a second stepper to the Y (or X). Can you direct me to that information for your products?

The 2.2kW Spindle has many advantages over a standard router such as the Porter Cable. The most obvious benefit to the user is the significant reduction of both dust and noise.

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What size water source is needed and how long can it be used before it is too warm? Do you have a pressure vs. flow curve for the spindle so I can properly size the water pump?

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I used a small pond pump inside a 5 gallon bucket. I put a little bit of windshield washer fluid in with it to keep anything from growing in it. It's worked great. I've had 1 hour run times with no noticeable increase in spindle temp.

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I am interested in buying the 2.2 kW spindle. Does it run much quieter than a 2 hp Porter Cable router? You also mention a pump with a bucket of water. How long until the water is too warm to cool the spindle?

Yes, we have the optional table for the blackToe, but we need to fabricate it, which only takes one day. We generally reserve one week for the total fabrication and packing of all parts.

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DO YOU HAVE BLACKTOE MACHINES WITH TABLES READY TO GO OR HOW LONG DOES IT TAKE MAKE ONE?

CNC kits normally take 5-7 business days but during busy periods this can increase.

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Hello, I purchased a cnc kit 3 days ago and I would like to know how long does it take to prepare a shipment? thanks

The spindle does not come with a manual, however the inverter should come with a manual booklet in the box. The wiring diagram and PD settings for the inverter and spindle (https://www.buildyourcnc.com/item/spindle-inverter-2!2kw-spindle-novfd) can be view together on the spindle page, also you can use a local hardware store extension cord (orange) to connect/wire from your outlet(220V) to your inverter and spindle accordingly from the diagram.

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I also received a spindle and inverter without a manual. While the diagrams on the product page were sufficient to get the unit running, there is no documentation anywhere to be found concerning the terminal block that is used for external control. What does one have to do to get a hold of the manual that was supposed to come with the inverter? Manuals for the 220VAC model are plentiful online; however, manuals for the 110VAC model are non-existent.

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Transaction EQEPB4915043, My 2.2Kw Spindle and Inverter showed up without any manual or instructions. Can you provide a manual? Thank you

I just looked at your account and noticed that your shipments has not been made yet. I will talk to the shipper tomorrow morning when the office opens determine what happened. My apologies for this.

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I ordered a 1.5kW Spindle and Inverter (110 Volt) on December 18th and have heard nothing since. I notice you did charge my credit card for the purchase. Please update me with an ETA as soon as possible.

Yes, we were waiting for the VFDs and Spindles to arrive from China. We emailed you the tracking numbers today.

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I ordered a 1.5kW 110V Spindle on 11/28. It still shows "processing." Is this on backorder? Any ETA I can expect?

You'll need to twist and pull the collet while also canting it side to side until it comes free from the nut. It is not actually attached to the nut it just takes some jiggling to separate the two.

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How do you remove the collet on the 2.2 kW spindle? It seems to be a part of the retaining nut.

The weight of the 2.2kW spindle without the VFD (variable frequency drive or inverter) is 11 lbs or 5 kg.

The 2.2kW spindle with the VFD is 15 lbs or 6.8 kg.

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I am interested in buying the water cooled 2.2 KW spindle for $339, how much does it weigh?