What problems are you having?

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I purchased a 4ft X 8ft Blackfoot CNC machine in 2015 and to this date have not been able to use it. How can I get some help. Thank u

CamBam specifically creates the g-code (machining operations) instructions to be loaded into Mach3. Make sure in your CamBam g-code file parameters, you are using the Mach3 post processor. If you have already done this, let me know. If you are not sure how to do this, let me know.

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I am having trouble connecting the cambam program with my Mach3 to my 4X8 Blackfoot CNC machine. Where can I get help on this issue. Have had my machine since 2015 and have not been able to use it. Thank you

Currently our only location is in Katy, Texas at this current time, we can help you assemble the machine and if any issues occur we can always help you with the problems, but will have to be managed through email or phone (which ever is your preference).

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I live in China and my company would like to buy the 40w laser cutting machine. I am wondering if you can help us assemble and maintain the machine in China? Do you have any service point here? Thank you

You have motors and drivers that already work with your machine (unless the drivers are an all-in-one setup and not modular. I would advise you to keep your current electronics and replace the parallel port breakout board with a controller that uses the USB to operate.

Here are two controllers that work under Mach3, or Mach3 or Mach4:
Mach3 USB controller (works under Mach3 only)
https://buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach3-USB-Board
Pokeys57CNC full-featured controller works under Mach3 or Mach4:
https://buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach4-mach3-USB-ethernet-Board

Alternatively, you can purchase a complete plug-and-play system or have your control system sent over to Buildyourcnc to modify the control system to use one of the above controllers.

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[422] I have a probotix cnc router purchased in 2014, used to run on linyx, now Mach3, WindowsXP, printer port, i would like to be able to use a modern computer usb, do you have something like a plug & play or control box i can wire this into, 2 Y axis, i lost my auto tool length when i switched to XP also, any help appreciated

I would first check the mechanical parts to ensure smooth motion. Is your machine bogging down during cutting or jogging/rapids?

You can increase the voltage to gain a higher speed for rapids/jogging, but make sure the driver can handle this voltage. There should be a max voltage on the driver label.

If the bogging down is happening during cutting, either reduce the cutting depth or switch out the drive and motor for the axis that is giving the problem.

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[129] I have a Blackfoot and have a question about the power supply. I currently have a 36V power supply and my machine bogs down, would a 70V or something like that help, or will that blow up my machine? thank you!

We would highly recommend using our forums to sell you machine buildyourtools.com.
We currently do not have a page or option to allow our customers to sell our machines, you can also contact us at customerservice@buildyourcnc.com, for further assistance dealing with the machine and in regards to selling it.

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I have a blueChick 13"x24" or 13"x36" Desktop CNC Router Kit v3.0 (Timing Belt) that I've assembled but never was able to get it running. Can BuildYourCNC assist me in selling this machine? Do you have used machine offerings on your site?

The blackFoot uses the same electronics and motors as the blackToe (2'x4') machine. The only parts that change are the gantry horizontal structural parts which may be relatively easy for you to change. We can send you those parts if you are interested in a smaller unit.

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I have a Blackfoot that was purchased in 2017, after the purchase we moved and I haven’t been able to find room for it... would you be interested in buying it back or trading for something smaller. The Blackfoot and computer have never run but I did purchase it assembled. Thanks in advance, scott

Unfortunately we no longer include or sell our CNC plans for none of our machines. We will be here to assist you if any parts wear over time, and will be able to replace the parts if needed.

Charges may be subjected due to time of purchase and cause of wear.

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If I purchased the blackFoot 4x8, do you include the plans for the machine itself, in case I wanted to replace a piece of it due to wear?

If you were logged in when you made the purchase, you can click the "My Account" link at the top of any page on this website and see all of your orders, order line items (with direct links to these items), and shipment information.

Here is a link to the "My Account" page for your convenience:
https://www.buildyourcnc.com/CustomerInfo.aspx

I did not see your username on your internal customer record, so I added this username and you should be able to see the information in the "My Account" page.

Additional Information:
I just tested your accounts page and the cable carrier links are in there. Thanks and please let me know if you need further assistance.

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I have purchased cable carrier chain and would like to know if you could send me a copy of that order as I need to purchase extra lengths of the links I bought. Thanks

WE don't have an actual file that contains the instructions for the machines as they are a part of a larger database file that is queried during the product page's rendering in the browser. The best option would be to print the webpage on a printer and use that as notes.

I know this will not provide larger images, but you could use the paper version to write your notes while assembling the machine using the larger images on the website.

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On the blackFoot 4'x8' CNC machine do you have the instructions under one file that I can download, I want to print them out and make notes as I am building the machine.

CAD drawings are not furnished with the purchase of a machine.

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I have a greenbull 5x Long Z. I thought I read that I would get the CAD files to the machine when I purchased it? I want to make a couple modifications. Thanks!

Yes, we can help you with leveling your CNC machine even if you didn't purchase it from us.

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[789] I need to level my cnc machine, but I didn't purchase it from you, so: Do you offer tech support with leveling a cnc? Because I don't see this problem listed .And: Do you offer support if my machine was purchased in China or from another vendor?

We are developing plans for our machine, but they are not completed yet. Please let me know if you would like to be added to our list of customers wanting plans. Thanks,

Additional Information:
If you have specific questions regarding CAD, CAM and Control, please add another question to the customer service and I will answer them in detail.

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How do I get started I would like to build a cnc router. Making the machine I can do, but I am weak on cad,cam and mach3. I am thinking about a 4’x4’. Do you have plans I can buy?

Yes, here is the URL for the parallel breakout board that we sell:

https://www.buildyourcnc.com/item/electronicsAndMotors-parallel-breakout-relay

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can I purchase just the parallel controller board? I purchased the usb option 4 axis combo and would like to also try the system with my parallel port computer. Any help with this will be greatly appreciated; my goal is to implement mach4.

If your CNC Router is plunging unexpectedly, it may be stalling in the upward movement. Check your velocity and acceleration for the z-axis. Recommended values for the blackFoot/blackToe CNC routers for acceleration and velocity is 80 ipm for velocity and 7 to 20 for acceleration. Test at the lower values to see if that helps. If it does help, then increase the values until the problem happens, then lower the values.

If the acceleration is too high, there may be a stall at the beginning of the axis travel because the motor cannot compensate for the inertia of the axis assembly. If the velocity is too high, but the acceleration is low, then a stall may happen at the motor's top speed.

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I purchase blackfoot cnc machine 4.1 resecentily cnc mech 3 upectedily plunging.I will cut one part and its fine the second I notice that it upectedily plunges and I dont have clue.. please help.

It appears that the LCD that you have on the vacuum pressure controller is damaged. You will need to remove the LCD (desolder the LCD) that is on the controller and resolder a new one.

Here is a link to the LCD used for that vacuum pressure controller:
https://newbiehack.com/categories/newbiehack-LCD_Displays_and_LEDs-LCD-16x2

Newbiehack is a sister website to buildyourcnc.

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I have a vacuum regulator pump controller that I purchased from you previously. The LCD display is now missing the bottom line of text. Have you run into this issue before? Can I just swap out the LCD displays or is a fix going to be more involved?

Sure, email me at customerservice@buildyourcnc.com and I will send you a replacement for a minimal fee. I now use HDPE for that part. The HDPE holds up much better.

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I have a Blackfoot 4x4 v2 chain drive. my Y plate is broken . do you sell just the Y plate or can I buy just the Y plate spec plan? I love this machine Its great. my name is Jeff Krug I bought the complete package and electronics from you guys. thanks

Can you send me a link to the digitizer you are using?

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Hi my names is Minh Truong I would like to said thank you very much for your video I got the system mach3 working fine but one thing I can NOT set and config the digitizer on the board IN4 I am not sure how to setup because in the Mach3 pin 14 for digitizer Please shoe me hoe to set it up for the digitizer.

The space allotted for the laser tube on the blackTooth would not allow for a higher power laser tube. As the wattage of the laser tube increased, so does the length of the tube.

We do have a larger and more powerful laser in design and should be available in the second quarter of 2015.

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Can you install a more powerful laser/tube for us if we pick the $2100 option to have you build it? It would be assumed that there would be a new price for the machine which would reflect the cost increase for the new laser. Please say yes, I know you can physically do it. I have faith in you