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Question #: 14986

Question: Has anyone had an issue with the computer saying it needs to restore? Problem is when it gets to the restore screen the mouse and keyboard have no power. It needs you to click restore and with no power to the mouse or keyboard you can't select anything.

Current Solution

You may need to use a mouse and keyboard that have a physical connection to the computer via a USB port if your mouse and keyboard do not have this. At the restore point, the Bluetooth connection with your mouse and keyboard may not exists.

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