Please contact us at sales@buildyourcnc.com so we can provide you with assistance on your order

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I am trying to purchase a kit for our school in Singapore, and your site keeps refusing our corporate AMEX card. Can you help us figure out what is up with that? Are you not ship to Singapore or something? Our AMEX rep says that the account is authorised for this purchase from our end, so the problem may be with your site? Please advise.

The E.Lu.5 Error code on your VFD is related to Low Voltage.

The recommended action is:
- 1. Check whether the input voltage is normal. (the voltage from the wall/breaker to the VFD)
- 2. Check whether there is a sudden change in load.
- 3. Check whether there is any phase missing.

Unfortunately, these three recommended actions will probable require an electrician to test the line going into the VFD.

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I have wired up my 110v VFD and my 2.2Kw spindle and I get an E.Lu.5 code. My wiring is correct and the parameters are set to those for the VFD according to your website I found in a previously answered question from someone here. Any help would be greatly appreciated, thank you!!

When you press the x-axis limit switch, does the LED emit light?

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I currently have my whiteant build complete. But when I go to print the 20mm x 20mm box I seem to be having issues. The Z axis does not seem to move. Also the X axis hits the limit and does not move of of it. What is the best way to trouble shoot this issue?

See the question on our "Ask the Expert" question-and-answer list on cellular towers under nonionizing radiation for a discussion of RF safety issues associated with cellular radios. The technology underlying cellular radios and base station antennas is similar around the world, but there are differences in systems design and RF safety limits in different countries. For a summary of cellular radio RF safety issues with attention to international differences see the excellent Web page, Cellular Phone Antennas (Base Stations) and Human Health, by John E. Molder, Ph.D., from the Medical College of Wisconsin. Gary H. Zeman Sc.D., CHP

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I LIVE IN ITALY AND WISH TO KNOW MORE ABOUT RADIATIONS CAUSED FROM MOBILE TELEPHONES. TELECOM WOULD LIKE PLACE A WIRE-ANTENNA THE HEARTH OF MY TOWN, I'M AFRAID IT. WHICH KIND RISK HEALTH COULD IT CAUSE? THANK YOU IF WILL SEND ME SOME INFORMATION SCIENTIFIC ARTICLES THIS PROBLEM!

Make sure all your bolts/screws are tighten correctly and if using a lead screw make sure your anti-backlash nut is not offset. Now a default setting will be 10101100 for your driver dip switch settings and in motor tuning (mach3) 1600 steps per, 400.02 velocity, 4 in acceleration. now the acceleration and velocity can be adjusted to move your machine faster, but if set to high they could stall. Make sure you have the correct wiring from your motor to your driver (https://www.buildyourcnc.com/Documents/PN.SM60HT86-2008BF-U%20(inhouse%20PN.60BYGH303-13)%20(1).pdf).

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I have your Nema 24 electronics kit and am having problems with the Z axis dropping over time. I am using a PC 8902 motor. Any ideas on what the problem is? What should be the motor tuning values in Mach3? Thanks

Text the image to 281-815-7701.

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I set up my limits in Mach3 but after restarting machine/program it does not allow me to use them, keep getting error they are out of limits. I have a picture of how they are set and worked at least one time. but not sure how to share it

It is normal for stepper motors to get hot to the touch while not moving. There is a setting on the driver that you can set to half current. This is an idle current while the motor is just in a holding position.

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[54] I have two of these motors, both purchased recently as part of the heavy gantry 3-axis combo. They are warm to the touch when not doing anything. Is this normal? They work when jogged w/mach4

The leadscrew length for the greenBull long Z-axis is 47 inches.

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BUILDING ONE OF YOUR GREENBULL 6X LONG AND 2.2 KILOWATT SPINDLE DOES NOT FIT. SEEMS LEAD SCREW YOU SENT WITH KIT IS SHORT 42" LOOKS LIKE IT NEEDS TO BE 5 OR 6 INCH LONGER. THIS CORRECT? WHAT THE NEEDED LENGTH FOR UNIT?

Since you are using a ball screw which has a very low coefficient of friction to move your heavy gantry, you will have no problem at all using the 651 oz-in motors, and you are not going against gravity, so if you use screw jack formulas that use the low of the machine, you will not need to use weight which is (mass x gravity 9.8 m/s/s). Instead, it will be more susceptible to the inertia of the gantry and if you have any problems, you can compensate by lowering the acceleration.

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Excellent, thank you for your help.

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How do I go about ordering the redleaf system you have discussed? IS there any lead time? Thanks
again

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My machine gantry weighs about 250lbs, I am going to be using 2 steppers to move it. I am using 2510 ball screw and the steppers will be direct drive, will a pair of 651oz steppers be enough? I will be mostly working with aluminum so my feed rates will be low I just want to make sure I dont loose steps due to not having enough power.

Dealing with a 4' x 12' machine, our blackFoot kit will be your best option. Since our machines are only limited to the width but not length wise, you can add however much extra rail and roller chain to accommodate your extended length. Now adding our 4th axis kit (https://www.buildyourcnc.com/item/axes-4th) will be needed for your 4th axis (unless custom design is required).

These items will be the best requirements to build a 4' x 12' 4th axis machine.
Machine (either parallel/USB BoB): https://www.buildyourcnc.com/blackFoot48v40.aspx
4th axis: https://www.buildyourcnc.com/item/axes-4th

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I am looking to set up a long table, 4 x 12 foot I would need to cut wood of modest density less than 1 inch thick, and I would also need to bevel some of the cuts, so I think this is a four axis unit. Which of your kits plus upgrades would make sense? I am very capable of assembly of a bunch of boxes full of parts.

CamBam specifically creates the g-code (machining operations) instructions to be loaded into Mach3. Make sure in your CamBam g-code file parameters, you are using the Mach3 post processor. If you have already done this, let me know. If you are not sure how to do this, let me know.

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I am having trouble connecting the cambam program with my Mach3 to my 4X8 Blackfoot CNC machine. Where can I get help on this issue. Have had my machine since 2015 and have not been able to use it. Thank you

Yes, the 651 oz/in motor requires a driver that is compatible to the motors (the motor will draw 6 amps max and the driver paired with this motor will be able to allow for a 6 amp draw). I would also recommend a 36 volt power supply for better high velocity performance.

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I HAVE ONE OF YOUR SMALLER STEPPER MOTORS RUNNING MY X AXIS BRIDGE CRANE AND IF IT IS MOVED TO FAST THE MOTOR SOUNDS LIKE SKIPPING STEPS WILL 651OZ REQUIRE A DIFFERENT POWER SUPPLY CONTROLER?

If you would like to come to the office, please call the office at 281-815-7701 to request a visit at your specified time within our business hours so we can make sure that the right person will be there to assist you.

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I am considering the purchase of a Black foot or Green Bull CNC router and would like to come and visit your facility to see them in person and to discuss my requirements. Please can you tell me your address. I am based in NW Houston. Many thanks.

We apologize for the confusion! The current greenBull kit in the video is a 4' x 8' gB CNC machine, so we currently have a shorter Y-axis length, compared to the 5X/6X kits. However with the gB 5X you should skip every other section(or something similar so it is symmetrical), since we added the option for you to increase the number of ribs if you wish, but is not necessary for the CNC machine.

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Building the 5x10 GreenBull, I went to install the ribs on the mid section of the gantry and you say in the video to skip a spot for the motor to sit, but I have 3 sections that are going to blank not just one like you show in the video. Do I skip more than one, am I missing ribs?

Please contact customerservice@buildyourcnc.com to get this issue resolved.

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Hi I have been having a problem with one particular chain sproket on the gantry, I have gone thru five they keep coming off the bearing they are pressed onto. I have checked the allignment with the drive sproket and the other sproket next to it, I also checked the allignment of the chain from each end , all is within less than a 1/16" and almost identical to the other side of the gantry.

Can you send me a link to the digitizer you are using?

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Hi my names is Minh Truong I would like to said thank you very much for your video I got the system mach3 working fine but one thing I can NOT set and config the digitizer on the board IN4 I am not sure how to setup because in the Mach3 pin 14 for digitizer Please shoe me hoe to set it up for the digitizer.

Is this regarding the Mach3 USB controller?

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I'm having a problem with my controller card: I can measure 24 volts going to the card, but when I set Mach3 outputs I reagister no voltage. Please help

The leadscrew length for the greenBull long Z-axis is 47 inches.

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Building one of your greenBull 6X Long and 2.2 kilowatt spindle does not fit. Seems lead screw you sent with kit is short 42" looks like it needs to be 5 or 6 inch longer. Is this correct? What is the needed length of lead screw for this unit?

The dimensions for the #40 drive sprockets will be 1.835" radius tooth to tooth , .575" from teeth to teeth, 0.600" / 3/5 ID, 1.249" OD.
Now the idler sprocket dimensions (same format):
Radius ttt: 2.963"
Fttt: 0.535"
ID: 0.600" / 3/5
OD: 0.825"

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I am designing/building a cnc plasma cutter and I would like some info on some of your parts. Would it be possible to get dimension and/or drawings (or models) of the #40 drive and idle sprockets?