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Question #: 473

Question: WHAT THE TECHNICAL SUPPORT FOR STAMPS.COM?

Current Solution

The stamps.com technical support is developersupport@stamps.com

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Other Possible Solutions to this Question

  • GIVE ME THE TECHNICAL SUPPORT INFO FOR STAMPS.COM

    The stamps.com technical support is developersupport@stamps.com

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    GIVE ME THE TECHNICAL SUPPORT INFO FOR STAMPS.COM

  • I need technical support for your Bluechick CNC and I can't get a reponse on the phone.

    You may have called outside of our business hours. Give this "Customer Service Live" mechanism a try and ask away. If you would still rather call us, please call between 9:00am and 5:00 pm Central Time.

    Click the link to respond:
    I need technical support for your Bluechick CNC and I can't get a reponse on the phone.

  • Do you know of any technical support for the 220 Volt VFD you sell? I can't find any help on it.

    If you need technical support for the 220V VFD, you can ask the specific question on the customer service section of the website. Link below:
    https://buildyourcnc.com/CustomerService.aspx

    Click the link to respond:
    Do you know of any technical support for the 220 Volt VFD you sell? I can't find any help on it.

  • What are the technical details/dimensions for the 20mm Linear Guide Rail?

    For our Hiwin rail, you can find the specifications at this URL:
    https://www.buildyourcnc.com/item/mechanical-rails-HIWIN-Linear-20mm-Guide-Rail

    For our standard round linear rail, you can find the specifications at this URL:
    https://www.buildyourcnc.com/item/mechanical-rails-linear-guide-rails-20mm

    Additional Information:

    Click the link to respond:
    What are the technical details/dimensions for the 20mm Linear Guide Rail?

  • Customer Service is important to me. Is there support for customers?

    I love this question. Yes, we are a small company and take customer service very seriously! We have many ways you can get answers to your questions, and help with the products you purchase from us.

    Our Customer Service Live has a great deal of information and when customers use this resource, it helps everyone with the same issue. So, we encourage the use this resource.

    Our telephone number is at the top of every page. If you can't find the information on the website or Customer Service Live, use this number to get the help you need.

    Click the link to respond:
    Customer Service is important to me. Is there support for customers?

  • What are the other two dimensions of the 1/2" ID bearings used to support lead screws?

    Inside Diameter: 1/2" (actual dimension 0.4975 inches or 12.63 mm)

    - Outside Diameter: 1.122 inches or 28.4988 mm

    - Thickness: .31 inches or 7.89 mm

    Thank you for this question as it caused me to update the description:
    https://www.buildyourcnc.com/item/bearing-!5-standardbearing

    Click the link to respond:
    What are the other two dimensions of the 1/2" ID bearings used to support lead screws?

  • What version of LaserCAD are you supporting now?

    At this time 1/10/2020, we support version 8.10.21. As new versions of LaserCAD are available, we will support the current version.

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    What version of LaserCAD are you supporting now?

  • What happened to the blue chick v3.0? I have one and I need a Z-Axis Mount for the dewalt dnp 611 router. The colt is nolonger supported by Precise bits.

    We can provide a mount for any size router or spindle that you need. Just give us a call.

    Click the link to respond:
    What happened to the blue chick v3.0? I have one and I need a Z-Axis Mount for the dewalt dnp 611 router. The colt is nolonger supported by Precise bits.

  • WHAT COMES IN THE BOX FOR BASIC GREENLEAN?

    The base greenLean CNC Machine Kit package includes:
    - Structure (all of the structural parts that make up the gantry and rib system). The structure does not include the spoilboard.
    - Hardware (All of the fasteners, like screws, nuts, cross dowels, washers, etc.)
    - Mechanical components (bearings, rails, sprockets, shafts, etc.)
    - Electronics (3 NEMA 651 Motors, 3 6.0 Amp drivers power supply, interface card to connect the drivers to a computer, and 91 feet of motor cable. Hookup wire to connect the electronics is not included.)
    - 2.2kw Spindle and VFD

    Here is a link to the greenLean CNC Macnine page: https://www.buildyourcnc.com/item/cnc-machine-greenLean-v1

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    WHAT COMES IN THE BOX FOR BASIC GREENLEAN?

  • what is the price for Planet-CNC software?

    The base price for planet cnc is 69 Euros, which translates to $85.85 dollars. Can be found here (http://www.planet-cnc.com/index.php?page=shop)

    Additional Information:


    Additional Information:

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    what is the price for Planet-CNC software?

  • WHAT ARE THE CABLE LENGTHS FOR BLACKTOE

    The motor cables for the blackToe are as follows:

    Total 30 feet

    X - 9
    Y - 10
    Z - 11

    Click the link to respond:
    WHAT ARE THE CABLE LENGTHS FOR BLACKTOE

  • WHAT ARE THE CABLE LENGTHS FOR BLACKTOE

    The motor cables for the blackToe are as follows:

    Total 30 feet

    X - 9
    Y - 10
    Z - 11

    Click the link to respond:
    WHAT ARE THE CABLE LENGTHS FOR BLACKTOE

  • WHAT CABLE LENGTHS ARE USED FOR THE BLACKTOE

    The motor cables for the blackToe are as follows:

    Total 30 feet

    X - 9
    Y - 10
    Z - 11

    Click the link to respond:
    WHAT CABLE LENGTHS ARE USED FOR THE BLACKTOE

  • WHAT ARE THE DIMENSIONS FOR GREENBULL TABLE?

    Actual table dimension: 4'x8' is 56.078"x 121.50" (the overhang in the illustrations should be 3/4" thick)
    To determine the frame dimensions, first consider using the frame height shown of almost 3' (2.86'). The width of the frame should be 4" narrower than the dimension from rail edge to rail edge (6X rail to rail is 80.078"). This will provide a 2" overhang on both sides (4X frame width should be 56.078").
    The length of the frame should be 4" shorter than the desired length of the rails to provide a 2" overhang on both ends. The travel length will be 20" shorter than the rail length due to the space occupied by the gantry sides.
    Two long pieces of 3/4" material will need to be placed on top of the frame with the 2" overhang on the sides and the end. These long strips of material will receive the rails and the chain mounts on the ends.


    Link:
    https://www.buildyourcnc.com/Item/cnc-machine-greenBull-v4-4X

    Click the link to respond:
    WHAT ARE THE DIMENSIONS FOR GREENBULL TABLE?

  • what are the exchage rates for europe?

    The best way to find the exchange rates for Europe is to google "exchange rates for europe":
    https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&es_th=1&ie=UTF-8#q=exchange+rates+for+europe&spell=1

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    what are the exchage rates for europe?

  • what are the motor setting for the greenbull

    In the customer service live, just enter "motor tuning" and it will give you a list of all the recommended or default settings for our machines. However the acceleration and velocity for the greenBull(other machines) will be an actual determination on your trials. You will want the highest possible acceleration and velocity without the motors stalling, so you can do increments of ten to be on the safe side, if it is too slow try increments of 25.

    The steps per inch is dependent on the microstepping:
    Steps/Inch for the x and y
    Steps = 200 motor steps per revolution x 16 microsteps = 3200 steps
    Inches = sprocket number of teeth x pitch of the sprocket = 14 x .25" = 3.5 inches
    steps/inch = 3200 / 3.5 = 914.28
    This is really a starting point. You will then need to use the mach3 calibration function to get the perfect steps/inch value. Use as long a measurement as possible when calibrating.

    Velocity:
    Start with a value of 1000 ipm. Increase this value with a relatively low acceleration at about 10. You will notice at a particular velocity that it will stall. This is your stall velocity. I would take the stall velocity and reduce it by about 30% to 50% which should give you a good final safe velocity.

    Acceleration:
    Once the velocity is found, raise the acceleration until it start to stall at a low velocity. Reduce the acceleration by about the same percentage to stick with a safe acceleration.

    The acceleration is mostly dependent on torque (current) and the top speed is dependent on the amount of voltage.

    Give some tests with all of the axes running at the same time. If you notice and stalling, reduce velocities and acceleration depending on when the stall happens (top end, or acceleration curve).


    X-axis
    “CW8060 (6.0A) Driver”
    Set to 5.43A, 1/16 Microstep
    Dipswitches: 01100110 (“0”=down, “1”=up)
    Mach3 Motor Tuning: 914.29 steps/in
    Y-axis
    “CW8060 (6.0A) Driver”
    Set to 5.43A, 1/16 Microstep
    Dipswitches: 01100110
    Mach3 Motor Tuning: 914.29 steps/in
    Z-axis
    “CW8060 (6.0A) Driver”
    Set to 5.43A, 1/4 Microstep
    Dipswitches: 01100100
    Mach3 Motor Tuning: 1600 steps/in

    Additional Information:


    Additional Information:


    Additional Information:
    4th axis


    Additional Information:

    Click the link to respond:
    what are the motor setting for the greenbull

  • I am upgrading a CNC with 3 stepping motors, and its all I want to keep. What technical information do you need in order to receive a quotation from you with the new items I need to buy from you?

    Dealing with your CNC upgrade we will need a good detail on exactly what you plan on keeping and reusing, all technical information about the parts that you keep will make our recommendations more precise for your application.

    Please email customerservice@buildyourcnc.com for any quote related questions.

    Click the link to respond:
    I am upgrading a CNC with 3 stepping motors, and its all I want to keep. What technical information do you need in order to receive a quotation from you with the new items I need to buy from you?

  • WHAT CABLE LENGTHS SHOULD USE FOR THE BLACKTOE

    The motor cables for the blackToe are as follows:

    Total 30 feet

    X - 9
    Y - 10
    Z - 11

    Click the link to respond:
    WHAT CABLE LENGTHS SHOULD USE FOR THE BLACKTOE

  • what is the usb on the breakout board sed for?

    The USB is only used for powering the parallel breakout board.

    Click the link to respond:
    what is the usb on the breakout board sed for?

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