If you need technical support with your CNC machine or other fabrication device, purchase a tech support token and we can provide technical support for you.
Maximize your CNC efficiency with our Technical Support Tokens. Each token represents 30 minutes of expert guidance, tailored to your specific needs. We meticulously track the duration of each support session. If your initial session does not exhaust the full 30 minutes allotted per token, you can use the remaining time in subsequent sessions. This ensures you get the full value of each support token across multiple interactions.
Our support utilizes a range of tools to address your concerns effectively:
- Remote Assistance: For software issues or configuration challenges, we offer remote log-in support, guiding you step-by-step to a resolution.
- Communication Flexibility: Depending on your preference and the nature of the issue, we can communicate via email, text message, or Skype. For complex, hands-on problems where visual context is crucial, we recommend Skype for a more interactive and effective support experience.
For those seeking a more general level of support, our free technical support is available through the CSL (Customer Service Live) page. Simply log in or register, post your query, and receive answers in a timely manner.
The Technical Support Tokens are ideal for:
- Wiring electronics intricacies
- Software configuration and optimization
- Diagnosing operational problems (Note: If the issue is due to defective or non-functional parts under warranty, the token will not be consumed)
Leverage our expertise to keep your CNC projects running smoothly and efficiently.