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Database maintenance (5/13/2022 and 5/14/2022 between 9:00 pm to 3:00 am EDT). You may experience reduced performance during this time.
Customer Service (Knowledge Base)

Enter your technical or sales related question here. Here is a video demonstrating its use. Your question will be shown publicly on the website. Inappropriate content will not be tolerated. Make your question brief and focused and in question form (i.e. What are the motor cable lengths for the blueChick?). Please only enter one question at a time. To contact our customer service through email: Send Mail

Unanswered Questions

Question Dated: 4/21/2022 8:23:50 PMHello , Do you have an option to use our FedEx account on overnight service to ship our to B.C. Canada ?
Question Dated: 4/21/2022 8:26:00 PMHello , Do you have an option to use our FedEx account on overnight service to ship our order to B.C. Canada ?
Question Dated: 4/23/2022 8:34:27 PM[2" Flexible Strip Brush (Great for making dust shoes for the router or spindle)] What is the backing material and it's dimensions.
Question Dated: 4/24/2022 5:10:01 PM[Mach3 USB Interface Board] Hi, Can I use this board with a closed loop stepper?
Question Dated: 4/25/2022 9:54:50 PMI was flattining my spoiler board when all of a sudden the machine shut down. Looking at the contollers the geen lights on all three are not on. Thouth it was the power supply. But a new one didn't solve the solutoin.
Question Dated: 4/27/2022 9:05:24 AMthe led on my usb motion control card in reset mode it flashes green when you press the reset button it goes solid green and no outputs work
Question Dated: 5/3/2022 7:44:23 PM[Mach3 USB Interface Board] can the handwheel inputs be used for thc
Question Dated: 5/3/2022 9:33:56 PMMy order is missing items and I haven't received a response from you. How do I get what I paid for?
Question Dated: 5/5/2022 9:36:15 AMI have not recieved a conformation of purchase from you or the Mach 3 pro license key i would like to cancel my purchase and reverse the charges to my credit card..
Question Dated: 5/5/2022 9:39:06 AMI did not receive my purchase, cancel my order!
Question Dated: 5/5/2022 9:39:15 AMI did not receive my purchase, cancel my order!
Question Dated: 5/5/2022 9:46:03 AMThere is nothing listed on my page of my account. I want my purchase cancelled for none receipt of goods purchased and all charges refunded !
Question Dated: 5/5/2022 8:35:56 PM[]
Question Dated: 5/16/2022 10:11:53 PM2017 Mach 3 usb motion card not translating commands to machine. Second green led by limit switch terminals. Seem new. MDI won't move spindle. Any Ideas?

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