I have not come across this problem, but there may be USB, or firmware issues that you are experiencing. I would recommend going on the polabs website and using their support center (https://support.poscope.com/)and posing that question to them. Also, have you tried the ethernet port as an alternative to see if that helps?

Here is the response from an LLM:

Check USB Cable and Port: Start with the basics. Sometimes this error is due to a poor USB connection. Ensure you're using a high-quality, shielded USB cable and that it's plugged into a USB port directly on your computer, not through a hub. If possible, try a different USB port or a different cable to rule out any issues there.

Update Firmware and Software: Ensure that both your PoKeys57CNC firmware and the Mach4 software are up to date. Firmware updates for your PoKeys board might include optimizations or fixes that address connectivity issues.

USB Polling Rate: This error can also arise from the USB polling rate setting in the PoKeys configuration software. It might be set too high for your system's ability to handle it. Try lowering the polling rate and see if that resolves the error.

Computer Performance: Check your computer’s performance. If it’s running several heavy applications simultaneously, it might not be able to process signals from the PoKeys board fast enough. Try closing unnecessary applications or consider using a dedicated machine if your current setup is too taxed.

Mach 4 and PoKeys Plugin Configuration: Dive into the Mach 4 plugin configuration for PoKeys. Ensure that all settings are correctly configured as per the manual. Incorrect settings might lead to communication bottlenecks.

Connection Quality and Interference: Consider any potential interference sources near your CNC setup or computer. Electromagnetic interference from large motors, other electronics, or long cable runs can affect communication quality. Try rearranging your setup to minimize interference.

Consult Documentation and Support: If the issue persists, consult the detailed documentation provided by PoKeys or reach out to their customer support. They can offer more specific advice based on the latest product updates or known issues.

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[596] I have followed your YouTube video on setting up the pokeys 57cnc board but when I open Mach 4 I get a error message the the connection is to slow

An unhandled exception generally means that, in the program code, the program is not checking against every possible exception that could occur. Most likely, this exception is caused by some limit that is being exceeded (or the other way around). I would remove any files that could be associated with the program, like setting files, or even register configurations associated with that software. Also, make sure that you completely update your version of windows.

Check to make sure all of the drivers are current for your graphics hardware. Make sure that your graphics hardware works in other programs as well.

If you upgraded the Windows version, check to make sure your graphics hardware is compatible with the new version of Windows. Unhandled exception issue may be associated with graphics hardware and compatibility.

Customer Response:
I've given up on the wiped laptop and loaded the program on a different computer using windows 8. At first it won't operate my CNC until I read on Planet-CNC forum about loading the drivers on windows 8. All working now. Will run through the calibrations again today. Thanks

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I had to wipe my computer due to virus and now can not download the USB software again. I get a "unhandled exception" error message. Any suggestions?

Wiring diagrams for the Laser Power Supply will be mostly the same with the updated power supply. The main difference is the newer power supply contains a secondary green terminal block on the front of the power supply next where the hard leads are connected. This differs from the older power supply which had contact points on the back of the power supply. Please refer to the tutorials section for updated information and if you have specific questions please email techsupport@buildyourcnc.com

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I am assebling the Blacktooth CNC laser 20x24" with what appears to be an updated power supply. After refrencing the wiring diagram on line and the totorial, may I ask for an updated diagram or totorial, the current version do not appear to match match the configuration provided. I do not feel confidant in the educational guess, that I have. thanks

I have not come across this problem, but there may be USB, or firmware issues that you are experiencing. I would recommend going on the polabs website and using their support center (https://support.poscope.com/)and posing that question to them. Also, have you tried the ethernet port as an alternative to see if that helps?

Here is the response from an LLM:

Check USB Cable and Port: Start with the basics. Sometimes this error is due to a poor USB connection. Ensure you're using a high-quality, shielded USB cable and that it's plugged into a USB port directly on your computer, not through a hub. If possible, try a different USB port or a different cable to rule out any issues there.

Update Firmware and Software: Ensure that both your PoKeys57CNC firmware and the Mach4 software are up to date. Firmware updates for your PoKeys board might include optimizations or fixes that address connectivity issues.

USB Polling Rate: This error can also arise from the USB polling rate setting in the PoKeys configuration software. It might be set too high for your system's ability to handle it. Try lowering the polling rate and see if that resolves the error.

Computer Performance: Check your computer’s performance. If it’s running several heavy applications simultaneously, it might not be able to process signals from the PoKeys board fast enough. Try closing unnecessary applications or consider using a dedicated machine if your current setup is too taxed.

Mach 4 and PoKeys Plugin Configuration: Dive into the Mach 4 plugin configuration for PoKeys. Ensure that all settings are correctly configured as per the manual. Incorrect settings might lead to communication bottlenecks.

Connection Quality and Interference: Consider any potential interference sources near your CNC setup or computer. Electromagnetic interference from large motors, other electronics, or long cable runs can affect communication quality. Try rearranging your setup to minimize interference.

Consult Documentation and Support: If the issue persists, consult the detailed documentation provided by PoKeys or reach out to their customer support. They can offer more specific advice based on the latest product updates or known issues.

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I HAVE FOLLOWED YOUR YOUTUBE VIDEO ON SETTING UP THE POKEYS 57CNC BOARD BUT WHEN OPEN MACH 4 GET A ERROR MESSAGE CONNECTION IS TO SLOW

Please use these settings for our 110V VFD's:

Change PD001 to '0' or '1' (source of run commands/one will be computer controlled)
Change PD003 to 300 (main frequency - Hz)
Change PD004 to 300 (base frequency - Hz)
Change PD005 to 400 (max operating frequency - Hz)
Change PD006 to 2.5 (intermediate frequency - Hz)
Change PD008 to 110 (max voltage - V)
Change PD009 to 15 (intermediate voltage - V)
Change PD010 to 8 (minimum voltage - V)
Change PD011 to 100 (frequency lower limit - Hz)
Change PD142 to 7 (rated motor current - Amps)
Change PD143 to 2 (motor pole number)
Change PD144 to 3000 (rated motor revolution)
For further info please refer to (https://www.buildyourcnc.com/item/spindle-inverter-2!2kw-spindle-novfd#prettyPhoto/9/) for wiring and other specifications.
Please check you wiring to be correct as the illustrated photo on the diagram.

Additional Information:
PD003 should be set to the base operating freq. stamped on your motor/spindle typically 400hz

Additional Information:

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How should I configure the 110v vfd with 2.2kw spindle? When I use the configuration on the spindle page, I get an over-current error (e.oc.a).

Yes, Mach3 (the software profram) will work with Windows 7, and windows 10 when coupled with the Mach3 USB interface. If you intend to use the parallel port driver, stick with Windows 7 in 32-bit mode.

Additional Information:
Rnrmotion.dll is a dynamic link library which is very similar in function to an executable program, or app. Since a dll is executable, malicious code can be embedded in that type of file, so windows will automatically flag all files of this type. You just need to make sure you are downloading from a trusted source. The emotion.dll file on our site is clean, but still run run windows defender against it to make sure.

Additional Information:

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I intend to intall mach3 on Windows 10 OS. Will I need to install the USB Motion Driver RnRMotion.dll? I attempted to download this but it was blocked by Windows 10.

Yes, the RNRMotion.dll file must be used and put in the plugins folder under the Mach3 folder.

The XML file that I link on the Mach3 USB controller page is the file you should start with. This file will have the necessary configuration that links the Mach3 USB controller to the Mach3 control software. You can then make whatever changes you need to this configuration to tailor it to your machine.

Do you see a quick flashing red led on the board when you press the arrow keys?

Additional Information:

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[575] Do I have to use the motion driver and configuration file to use this card? The x,y,a shows that it's moving on display, but the motors aren't moving.

I can send you a new license. All you need to do is email me at customerservice@buildyourcnc.com and state the name the license is under and I will send you another license.

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I had to reset windows on my computer and in so doing, I lost my Mach 3 program. I tried to re-download it, but the license is expired. How can I reinstall the program? License # 44y5-Version R3.043.062- Bought about May 12, 2020

There are many ways to wire an emergency stop switch. The simplest, and arguably the most certain, way is to wire the switch into the incoming power so that throwing the switch kills all power to every part of the machine. Here is a diagram showing how a customer wired such a switch on their blackTooth laser which you could adapt to your needs. http://www.buildyourtools.com/phpBB3/viewtopic.php?f=12&t=4872

Alternatively, you could use an input pin on your USB board. The wiring would depend on whether and how you might be using limit switches (single or multiple switches; normally open or normally closed). Our website datasheet for the USB board is at https://buildyourcnc.com/item/electronicsAndMotors-electronic-component-USB-Controller-Breakout#prettyPhoto/2/ and shows how to configure the switches for each set up. If you use this method, you'd essentially wire the e-stop as a limit switch.

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I recently purchased 3 axis electronics with the USB controller board. I'm trying to install an E-stop switch. Where do I connect that on the controller board?

There are many ways to wire an emergency stop switch. The simplest, and arguably the most certain, way is to wire the switch into the incoming power so that throwing the switch kills all power to every part of the machine. Here is a diagram showing how a customer wired such a switch on their blackTooth laser which you could adapt to your needs. http://www.buildyourtools.com/phpBB3/viewtopic.php?f=12&t=4872

Alternatively, you could use an input pin on your USB board. The wiring would depend on whether and how you might be using limit switches (single or multiple switches; normally open or normally closed). Our website datasheet for the USB board is at https://buildyourcnc.com/item/electronicsAndMotors-electronic-component-USB-Controller-Breakout#prettyPhoto/2/ and shows how to configure the switches for each set up. If you use this method, you'd essentially wire the e-stop as a limit switch.

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I recently purchased 3 axis electronics with the USB controller board. I'm trying to install an E-stop switch. Where do I connect that on the controller board?

Did you get a manual for your VFD? Where did you purchase the VFD and spindle?

Additional Information:
I bought the VFD through Amazon with a similar spindle that you sell. The VFD came with a manual but unfortunately the spindle had all the model number and specs scratched off of it. In an attempt to set it up, I fried the spindle. I have complained to the vendor and to Amazon but have received no solution. If your spindle arrives with proper documentation I probably can set it up myself.

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What are the configuration settings for VFD for Spindle 1.5kW 110V. The search settings have a link for a 2.2kw spindle so I'm afraid they are the wrong ones and I don't want to fry the spindle. My VFD is an Huanyang HY01D511B.

Are you using this output with a relay, or without a relay?

Additional Information:
With a relay. Seems to be only Output 1- relay works fine on 2,3 or 4

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Having trouble getting outputs to work. I have followed the video and searching qusrions see that Port 3 has to be enabled and have checked tha. tI have the 24v PS connected to 24V and DCM on the board. Ive enabled the outputs under the spindle configuration.

For the integrated computer for the blackTooth, the hard drive doe not need to be formatted, but will require an OS (operating system) to be installed. Ubuntu Linux can be installed with the CNC integrated software from Linuxcnc.org. Windows can also be installed.

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I am building the Blacktooth with integrated computer, which consists of a motherboard and hard drive. Does the hard drive need to be formatted or any form of OS loaded onto the integrated computer?

Your question caused me to make a quick video to understand how the pokeys57CNC controller works with a THC.

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[596] Would you help with the Hook up and the Configuration and whether it is in the Plugin or mach 4 control configuration that needs to be set. I decided to use the ultra fast encoders connector pin #8, 12 and 13 for Arc ok, UP and Down. Please advise what setting to set to make it all work. Thank you very much for your help!

Currently we planned on having upgraded electronics with the whiteAnt 3D printer, which would have had the ability to support the heated bed, and other options. Which is why there was a configuration file in the downloadable files. However in newer developments we have been working on our prototype blackAnt 3D printer which will have the upgraded electronics and the option for the heated bed, but currently our whiteAnt cannot support the heated bed with the gen4 electronics supplied with the kit.

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Whiteant- In the software there is a configuration for a heated bed. Where would I wire this in the kit's electronics if i bought one? Would the temperature be on/off or PID?

Mach4 is designed to run in both 64 and 32-bit computers and operating systems, however, the parallel port interface will not work with 64-bit windows. The easiest solution would be to use a more modern CNC controller, like the:

pokeys57cnc that I sell
https://buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach4-mach3-USB-ethernet-Board

Or other options like the Smoothstepper board that I do not sell.

Both are great options.

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[468] I wanted to know if I could use a computer with 64 bits windows installed (with Parallel port in the mainboard) or not. Thanks

If you already have a Mach3 license, you don't need to purchase another one. The license is connected to you rather than the computer. Mach4 is licensed to the computer, but you are able to have multiple computers for each license, and can be switched from one computer to another.

If you purchased the license from me, you can call (make sure to leave a voicemail), or email to get a re-issued license.

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[575] I have an older CNC (2018) which has been working fine. The Windows 7 PC crashed and I am trying to get operational again using a windows 10 machine. I will have to buy a new license for the Mach 3 so will need to get the interface board I have to talk to MAch 3. Can I get just the disc or is there a place I can download what I need?

No, we have gotten away from the planet-cnc boards as they have decided to not support our board with their software. You can use the Mach3 USB board as an alternative. You will be better off with Mach3 as a control software as this is widely used and supported.

Mach3 USB board:
https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach3-USB-Board

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I have the older discontinued USB breakout board. The y-axis no longer works and have traced it to the breakout board. Is there a replacement board that can use the same Planet CNC software running on Windows 10?

No, you should not have received two parallel breakout boards in your CNC kit. You can return the extra item using standard shipping with COD. Our apologies for the confusion and the inconvenience.

I will answer the other question as another FAQ. Please check the Customer Service page to see the answer to that question.

If you have difficulty finding the answer, here is a link:
https://www.buildyourcnc.com/FAQ/13636

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I have a 2000 WK 11–3 Z limit switches going to A c10r10 breakout board . Can I also use them as my home position as well. I need The wiring configuration