I love this question. Yes, we are a small company and take customer service very seriously! We have many ways you can get answers to your questions, and help with the products you purchase from us.

Our Customer Service Live has a great deal of information and when customers use this resource, it helps everyone with the same issue. So, we encourage the use this resource.

Our telephone number is at the top of every page. If you can't find the information on the website or Customer Service Live, use this number to get the help you need.



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Customer Service is important to me. Is there support for customers?

The emails are checked only a few times in the day and between those times, we are working on production. However, this "Customer Service" system is actively checked as I receive a text message every time a new question is posed and when a response to a question is added. Please use this "customer service" section of the website as you will be responded to quickly (unless I am sleeping or on the road.

Thanks
Patrick Hood-Daniel

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Thank you so much! Sorry for the rush. Just excited to get some stuff done for the holidays! Looks like a great machine. Very psyched!
Ben


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Not a problem at all. Thanks.

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I send a couple emails to customer service but have not heard back. Were they recieved?

If you are needing a status of an order that you purchased from us, you can either log-in and click on the "My Account" link at the top, or call us at 281-815-7701.

The "My Account" link will contain all of the orders and tracking numbers associated with those orders. If the order does not contain a tracking number, call us to get a status of the order. In most cases, we will call you first if there is a backorder in our inventory.

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how do I get the status of my order?

For international shipments, customs costs may need to be paid by the receiver. We report our full list of Bill of Materials and costs on every shipment via commercial invoice. To learn more about customs costs please inquire with your local government agency.

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Is the customer clearence cost included on the shipment fee? Is it possible to get an FOV price?

When we receive an email pertaining to shipped product issues, they are forwarded to our shipping department. If you do not receive a response, for any reason, please contact us again by email, and/or give us a call at 281-815-7701

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Hi, I received a laser tube last week, and it was brokken in the packet. I tried to write to customer service but no answer so far. How do you handle this? The packet was not dammaged in any way. I was only able to see it was broken when it was complete unpacked.

What problems are you experiencing?

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Are you able to install a newer version of Mach3? If you are worried that your configuration will be lost, you can save the configuration by copying all of the XML files from the Mach folder. The XML files contain all of the settings that you applied in Mach3. Just in case the XML files are not compatible with the new version, make sure not to erase the current Mach3 that you have on the machine.

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[575] How do I get the USB Driver to work with Mach3 Version 1.84

To get info on a specific machine/quote, please refer to our customerservice.com email for further assistance.

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In order to obtain a quote, please send an e-mail request to customerservice@buildyourcnc.com and specify which item(s) you are interested in purchasing. Please also include a shipping address in order for a shipping quote to be included as well.

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How can I get a quote?

You will receive the license file via email.

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You may have already received it. Always check you spam folder to see if the email landed there.

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I ordered Mach 3 how or when will I get it?

We provide a one year warranty from the date the item is delivered.

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What Is Your Service Any County Any Products

blueChick:

X-axis
“CW230 (3.0A) Driver”
Set to 1/16 Microstep, 2.7A
Dipswitches: 11001100
Mach3 Motor Tuning: 1422.22 steps/in

Y-axis
“CW230 (3.0A) Driver”
Set to 1/16 Microstep, 2.7A
Dipswitches: 11001100
Mach3 Motor Tuning: 1422.22 steps/in

Z-axis
“CW230 (3.0A) Driver”
Set to 1/4 Microstep, 2.7A
Dipswitches: 10101100
Mach3 Motor Tuning: 1600 steps/in

blackToe:

X-axis
“CW230 (3.0A) Driver”
Set to 1/16 Microstep, 2.7A
Dipswitches: 11001100
Mach3 Motor Tuning: 1422.22 steps/in

Y-axis
“CW230 (3.0A) Driver”
Set to 1/16 Microstep, 2.7A
Dipswitches: 11001100
Mach3 Motor Tuning: 1422.22 steps/in

Z-axis
“CW230 (3.0A) Driver”
Set to 1/4 Microstep, 2.7A
Dipswitches: 10101100
Mach3 Motor Tuning: 1600 steps/in

blackFoot:

X-axis
“CW8060 (6.0A) Driver”
Set to 1/16 Microstep, 2.7A
Dipswitches: 11001100 (“0”=down, “1”=up)
Mach3 Motor Tuning: 914.29 steps/in

Y-axis
“CW230 (3.0A) Driver”
Set to 1/16 Microstep, 2.7A
Dipswitches: 11001100
Mach3 Motor Tuning: 1422.22 steps/in

Z-axis
“CW230 (3.0A) Driver”
Set to 1/4 Microstep, 2.7A
Dipswitches: 10101100
Mach3 Motor Tuning: 1600 steps/in

greenBull:

X-axis
“CW8060 (6.0A) Driver”
Set to 5.43A, 1/16 Microstep
Dipswitches: 01100110 (“0”=down, “1”=up)
Mach3 Motor Tuning: 914.29 steps/in

Y-axis
“CW8060 (6.0A) Driver”
Set to 5.43A, 1/16 Microstep
Dipswitches: 01100110
Mach3 Motor Tuning: 914.29 steps/in

Z-axis
“CW8060 (6.0A) Driver”
Set to 5.43A, 1/4 Microstep
Dipswitches: 01100100
Mach3 Motor Tuning: 1600 steps/in

Additional Information:

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HOW DO I SET THE DIP SWITCHES?

In Mach3, go to the Settings Tab, and select "Set Steps Per Unit". It will ask you how far to move the machine. Before you do this, make a mark on the table exactly where the end mill is resting. You can do this by lowering the end mill until it touches the material, then spinning it by hand to cut a small dimple in the material. Then, raise the end mill to clear the material, and assign a distance to move the machine. Once the machine moves and stops, measure the exact distance that it actually traveled with a tape measure, and enter this value into the dialog box that asks how far it moved. Mach3 will automatically adjust your steps per unit for that axis to be more accurate. Do this for all axes often to ensure you are cutting accurately. The longer distances you use calibrate, and the more precise you are with your measurements, the better.

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HOW DO I CALIBRATE MY MACHINE?

If you would like to remove the malware or flash adware called text-enhance, follow the steps on this wab page: http://botcrawl.com/how-to-remove-text-enhance/

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How do I remove Text Enhance?

the blackFoot is built using the online instructions found here: http://buildyourcnc.com/Item/cnc-machine-blackFoot-v4

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how do I build the blackfoot?

I use a standard large "L" square used in construction. I run gantry up and down with the bit along one side of the square to make the square aligned with the x-axis. I then run the bit along the other edge and if I see space from the edge of the bit to the square, I adjust the gantry square by loosening and tightening the eye bolts that hold the chain at the ends of the table. Repeat as necessary to get the desired square.

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HOW DO I MAKE MY MACHINE SQUARE?

In Mach3, go to the Settings Tab, and select "Set Steps Per Unit". It will ask you how far to move the machine. Before you do this, make a mark on the table exactly where the end mill is resting. You can do this by lowering the end mill until it touches the material, then spinning it by hand to cut a small dimple in the material. Then, raise the end mill to clear the material, and assign a distance to move the machine. Once the machine moves and stops, measure the exact distance that it actually traveled with a tape measure, and enter this value into the dialog box that asks how far it moved. Mach3 will automatically adjust your steps per unit for that axis to be more accurate. Do this for all axes often to ensure you are cutting accurately. The longer distances you use calibrate, and the more precise you are with your measurements, the better.

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HOW DO I CALIBRATE IN MACH3?

blueChick:

X-axis
“CW230 (3.0A) Driver”
Set to 1/16 Microstep, 2.7A
Dipswitches: 11001100
Mach3 Motor Tuning: 1422.22 steps/in

Y-axis
“CW230 (3.0A) Driver”
Set to 1/16 Microstep, 2.7A
Dipswitches: 11001100
Mach3 Motor Tuning: 1422.22 steps/in

Z-axis
“CW230 (3.0A) Driver”
Set to 1/4 Microstep, 2.7A
Dipswitches: 10101100
Mach3 Motor Tuning: 1600 steps/in

blackToe:

X-axis
“CW230 (3.0A) Driver”
Set to 1/16 Microstep, 2.7A
Dipswitches: 11001100
Mach3 Motor Tuning: 1422.22 steps/in

Y-axis
“CW230 (3.0A) Driver”
Set to 1/16 Microstep, 2.7A
Dipswitches: 11001100
Mach3 Motor Tuning: 1422.22 steps/in

Z-axis
“CW230 (3.0A) Driver”
Set to 1/4 Microstep, 2.7A
Dipswitches: 10101100
Mach3 Motor Tuning: 1600 steps/in

blackFoot:

X-axis
“CW8060 (6.0A) Driver”
Set to 1/16 Microstep, 2.7A
Dipswitches: 11001100 (“0”=down, “1”=up)
Mach3 Motor Tuning: 914.29 steps/in

Y-axis
“CW230 (3.0A) Driver”
Set to 1/16 Microstep, 2.7A
Dipswitches: 11001100
Mach3 Motor Tuning: 1422.22 steps/in

Z-axis
“CW230 (3.0A) Driver”
Set to 1/4 Microstep, 2.7A
Dipswitches: 10101100
Mach3 Motor Tuning: 1600 steps/in

greenBull:

X-axis
“CW8060 (6.0A) Driver”
Set to 5.43A, 1/16 Microstep
Dipswitches: 01100110 (“0”=down, “1”=up)
Mach3 Motor Tuning: 914.29 steps/in

Y-axis
“CW8060 (6.0A) Driver”
Set to 5.43A, 1/16 Microstep
Dipswitches: 01100110
Mach3 Motor Tuning: 914.29 steps/in

Z-axis
“CW8060 (6.0A) Driver”
Set to 5.43A, 1/4 Microstep
Dipswitches: 01100100
Mach3 Motor Tuning: 1600 steps/in

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HOW DO I SET UP MY MOTOR DRIVERS?

Yes, you can send your electronics to us for repair, or retrofit to work with either Mach3, Mach4 or LinuxCNC. You can send us an email at customerService@buildyourcnc.com to set up your appointment.

Some of the types of CNC electronics we will consider.

- We will work on electronics from other manufacturers as long as you are ok with the Mach3, Mach4 or LinuxCNC control software for your CNC machine or CNC router.

- We will repair or retrofit used CNC electronics.

- Some customers find that electronics are overwhelming to put together so we will finish these electronics wiring and assembly for you.

The cost for these includes labor cost for the time it takes to finish the CNC electronics repair or retrofit and for any parts that need to be replaced or added.

Here is an example of CNC electronics that we worked on for a customer:

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How do I wire my cnc electronics?

That depends on the particular software package that you purchased. Mach3 and CamBam are downloaded at their respective websites and we send the license file through email. BobCAD and ArtCAM is sent as a CD in the mail.

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How do I download software

We would need to order custom lengths of rail from our suppliers to fit this request. Currently our sizes are 55" for the linear guide rail.

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How Do I buy linear rail 108" long