Give us a call and we will email you a receipt immediately.

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Can I get a receipt of my online order? I ordered it without having An account.

The shipping is typically 2 to 3 business days from the order as we provide a free configuration and testing on video for the VFD and spindle pair. After the test is complete, the VFD and spindle is shipped.

Here is an example of a VFD and spindle test I do for customers:
https://www.instagram.com/tv/CFrLF2_Dn5c/?utm_source=ig_web_copy_link

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I ordered a 2.2 kw 220 v Huanyang spindl eand I live in central Connecticut, how long will the free shipping option take?

From our records, you ordered Mach3. We purchase the license from the software developer and then we email you the license file that will be copied into your Mach3 installation.

Make sure to install Mach3 while you wait for the license file to be emailed to you.

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l I know when my item has been shipped? I ordered it under guest check out, I’ve called the number 4 times and no answer! The email I received said it will arrive by email?

I will check

Additional Information:
The license was purchased and the developer is sending you the license shortly.

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How long does it take to receive the CamBam license I ordered? I purchased it yesterday 1/30/18

Yes Mach3 is a great program. Our 3 axis is 6'X12'X3'using all BYCNC components (incl. redsprout)

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I JUST BOUGHT THE 3 AXIS W/HEAVY GANTRY, WILL MACH 4 RUN WELL WITH THIS, AND HOW LARGE CAN GO CUT AREA

The motors could be wired incorrectly causing them to lock up. Make sure to check the wiring to make sure the X and Y are connected to the correct terminals.

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When Blacktooth is powered on the motors get power but will not turn. What should I do?

If you are referring to the polabs website that presents in another language, on that site, there is a button on the top right that says "options" with a down arrow. Click that and click turn off translation.

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[659] When clicking the manual link, it wont let me switch to the American version. How do I get that link?

The redLeaf CNC computer systems will have either Mach3 or LinuxCNC installed as per the customer's request. If the Mach3 license is purchased, the license file will also be installed on the redLeaf CNC computer system.

The Mach3 or LinuxCNC settings will be configured during the assembly of the system. We contact the customer to determine the drive (mechanics) and inertial (weight of gantry and other parts of the gantry) specifications in order to correctly configure the steps per inch, velocity and acceleration.

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I ordered a redLeaf with Mach3 installed. Do you guys configure any of the setting in mach3 or will I need to do that all myself?

Yes Mach3 is a great program. Our 3 axis is 6'X12'X3'using all BYCNC components (incl. redsprout)

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I just bought the 3 axis w/heavy gantry, will Mach 4 run well with this, and how large can I go with the cut area

I will check

Additional Information:
The license was purchased and the developer is sending you the license shortly.

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I ordered a 2.2kW spindle as a guest on March 3rd. How long does it take for you to provide shipping information?

Mach3 license purchases are processed during our working hours of 9 AM - 5 PM Central Standard Time, Monday through Friday. If you order after hours, licensed will generally be sent to your email address the following morning.

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I ordered a Mach3 license to be delivered by email, how long does that take to receive ?

The most likely issue here is that your email did not save in our system. Please email us to determine your shipping status and tracking number at customerservice@buildyourcnc.com

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I ordered the Mach 3 usb controller board on the 1st and I have not received an order conformation or shipping confirmation. My account was charged however.

Getting continuity from the x--/x++ might not mean it is a faulty board, unless they are bridged, so both get a pulse rather than one. But to check if you might have a opposite connection for those input:
Planet-cnc/file/settings/input/invert inputs/input 1/input 2.

Additional Information:
In input port section in config. Scroll down and you will see THC On, Up and Down. Enter your input pin numbers there.

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Installing THC to my limit ports on the breakout board. Once wired how do I get Mach 3 to reconize the port?

Our electronics kits with the parallel breakout board will work with Mach 4, however you will need to purchase the Legacy Driver for Mach 4 to work with our breakout board.

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I have a 3 axis combo w/ parallel breakout board. Will this work with Mach 4?

Mach 3 CNC software can do the following:

Converts a standard PC to a fully featured, 6-axis CNC controller
Allows direct import of DXF, BMP, JPG, and HPGL files through LazyCam
Visual Gcode display
Generates Gcode via LazyCam or Wizards
Fully customizable interface
Customizable M-Codes and Macros using VBscript

SET:

Spindle Speed control
Multiple relay control
Manual pulse generation
Video display of machine
Touch screen ability
Full screen eligibility

EQUIPMENT:

Lathes
Mills
Routers
Lasers
Plasma
Engravers
Gear cutting

Additional Information:
how to wire relay with mach board. I have mach interface board with one relay

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HOW MANY AXES CAN MACH 3 CONTROL?

Erase the file named probediag.txt and everything should work fine. Start Mach3 again and you should not get the error.

If you still get the error, please submit additional information on this FAQ.

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I get a probediag.dat error=5 when I start Mach3?

When software, or software license is purchased, we need to acquire the license, or software from the software developer and have it emailed to you. This generally takes one business day to complete.

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I ordered Mach 3 using the guest log in on10/Oct/2016. No down link or key in my e mail. (lesdouglas4@gmail.com) may have made mistake and entered lesdouglas4@gmail.ca

To determine the shipping cost of a machine (i.e. greenBull 5x):

- You can add the greenBull 5x to the cart by going to the machine page and clicking on the add to cart button

- In the checkout process, enter your address and then click on get shipping rates. You will be presented by a list of shipping costs to your location.

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Dear Sir or Madam, I wonder how much the greenbull 5x shipping will cost to Lebanon.

You will need to build the table unit for your machine. There are instructions on how to do this at the bottom of the product page here, https://www.buildyourcnc.com/Item/cnc-machine-blackFoot-v4
There is no estimate on how much this will cost though, since there are too many variables involved to do this.

- PC with parallel port and USB port
- 20awg stranded wires for the motors - http://www.buildyourcnc.com/electronicscombo.aspx
- 18awg stranded wires for power supply to drivers
- 24awg stranded wires for breakout board to drivers
(location and spacing of components varies from one person to another, so we do not provide cables/wires)
- General purpose extension cord (cut the female end off) to provide power to power supply
- USB cable to power breakout board
- Parallel cable to communicate to breakout board
- Router
- (optional - instead of router) Spindle with power inverter http://www.buildyourcnc.com/SpindlesAndAccessories.aspx
- (if purchasing spindle with inverter) General purpose extension cord (240v) (cut the female end off) to provide power to power inverter
- End Mill(s) http://www.buildyourcnc.com/ProductsEndMills.aspx
- CAD, and/or CAD-CAM software (to produce geometry, machine operations, and g-code) http://www.buildyourcnc.com/CNCsoftware.aspx
- CNC control software (to read g-code and control machine) http://www.buildyourcnc.com/CNCsoftware.aspx

This answer is applicable to most of our machines with the exception of the greenLean and the blueChick since those machines are equipped with a table structure.

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Additional Information:



Additional Information:

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how long should I expect a team of 2 to assemble and get it running?