The most likely issue here is that your email did not save in our system. Please email us to determine your shipping status and tracking number at customerservice@buildyourcnc.com

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I ordered the Mach 3 usb controller board on the 1st and I have not received an order conformation or shipping confirmation. My account was charged however.

We follow all regulations in regards to international shipments. The only way to avoid dealing with customs would be to hire a local courier to handle the process for you.

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Can you ship the parts to India without having an end user to deal with the customs?

Invoices are generally attached to order confirmation emails. If you did not receive an order confirmation with an invoice attached, please contact us by phone 281-815-7701 or email customerservice@buildyourcnc.com and we will provide a copy of the invoice for you.

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Can you send me a receipt of recent order with ID: wqlzazyywn to wqlzazyywn@gmail.com?

Sure, let me check.

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Your order was shipped out on Tuesday (10/20/2020). I noticed that your email was not stored in the customer record when the order was made. I will send you the tracking number via email now.

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Placed an order for the cable set for the Pokeys57cnc interface on 10/20 but it is not showing up in My Account as being ordered. It was charged to my credit card and I have not had any info that it was received by you.

We double box our tubes. The inside box contains the tube that is surrounded by foam. This inner box is wrapped with bubble wrap and then boxed again.

Carriers are not very careful with packages, but it is not typically from personnel handling, but the machines and conveyors that maneuver the boxes at their distribution centers.

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I ordered an 80w tune on Amazon for a good deal, it took over a month to arrive and was broken on arrival. Get what you pay for I guess :( of I order a tune from you can I expect it to be better packed and arrive quicker?

Certainly. The easiest way to process this and get you the correct item, re-order the new item and go ahead and send the mis-ordered item back with a note that you would like a refund for this order.

If time is not a factor for you but you don't want to be out-of-pocket, then simply send the item back (with a note that you need a refund) and you can re-order after the refund is made.

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Hi Guys, I just received an order for some cable and realized the moment it arrived that I Miss-ordered. I ordered 8 wire instead of 4 wire. Can I exchange?

All Order questions/concerns should be directly asked via email.
Email: customerservice@buildyourcnc.com

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Hi, I have not received an order that I have a paypal receipt for

When an order is complete, and is for local pickup, you will be called by the shipping department to let you know it is ready. At that time you will be given the address.

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I placed my order online and selected local pick up. How will I know when the order can be picked up and what is the address?

Done.

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Please send purchase receipt of order ID 38964 to whunter@clcair.com

Invoices are generally attached to order confirmation emails. If you did not receive an order confirmation with an invoice attached, please contact us by phone 281-815-7701 or email customerservice@buildyourcnc.com and we will provide a copy of the invoice for you.

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I need a copy of an invoice. Can you tell me how to find a printable version of a recent order?

Once your place an order you should receive an confirmation email automatically. If you did not receive it please check if you entered your email address correctly or if it may have gone to a junk/spam folder. Generally with certain items we specify a lead time and once orders are ready to ship you will be automatically notified with an shipment notification email, assuming your email address was correctly entered. If you have any questions pertaining to orders please contact sales@buildyourcnc.com

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I ordered a WhiteAnt on Dec 5 (saturday). I have never received an order acknowledgement nor a shipping date, but my credit card has been charged. I don't think that is usual. Can you provide an update, please?

There should be no problem with getting the 1/2" ID bearing on the lead screw, unless there is a bent in the lead screw or it has a piece of debris that is causing a issue.

Unless one of these items were purchased from a 3rd party, then there might be tolerance issues from the original manufacture which might cause this issue.
If possible please send photos to customerservice@buildyourcnc.com

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I am having a significant amount of trouble getting the 1/2" ID bearing to fit over the 1/2" 5 start lead screw. I can only get it about half an inch onto the rod. Any tips to get it to slide further?

We do offer all of the parts; but it is best to purchase them a la carte. You will probably not want the hardware since this would not conform to a design in metal.

All of the mechanical parts are available here:
https://buildyourcnc.com/CNCMachineMechanicalParts.aspx

All of the electronics you would need is available here:
https://buildyourcnc.com/electronicscombo.aspx

All of the laser components are available here:
https://buildyourcnc.com/LaserComponents.aspx

And the spindles and VFDs are available here:
https://buildyourcnc.com/SpindlesAndAccessories.aspx

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Is it possible to order the mechanics, motors and electronics, in other words, order the kit without the wood? Reason being is I have aluminum and steel to make a machine out of.

If you are wanting to purchase all of the parts for a machine excluding the structural parts, you will need to order the parts a la carte.

Electronics packages can be found here:
https://buildyourcnc.com/category/elcombo

Mechanical components can be found here:
https://buildyourcnc.com/CNCMachineMechanicalParts.aspx

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Is it possible to order the mechanics, motors and electronics, in other words, order the kit without the wood? Reason being is I have aluminum and steel to make a machine out of.

That order did not show up in our system. We searched and found it in our PayPal activity. We are sending it today. My apologies for this.

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I received my order, thank you. However the collet nut will not fit my Porter Cable 690, the threads are too coarse. Can you please send the correct nut, and I will return the wrong nut.
Thank you,
Tom

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I believe the wrench is different also.

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Ok. I will send the correct wrench and collet nut.

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It’s Monday 11-16, and I have not received the nut and wrench. Have you shipped it yet?

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Let me check.

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The set of collets and nut/spanner came straight from the supplier PreciseBits. I am working to understand what went wrong and get it resolved.

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Do you have any new info on the status?

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It’s now Dec 2nd, I ordered this on Oct 7th. No resolution yet! Still waiting, Not very happy.

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I ordered a collet set for a Porter Cable router on 10/7, my card was charged on 10/8. I have not heard anything from you as to when it would ship, or even a confirmation of the order. Please let me know the status.

Yes, we were waiting for the VFDs and Spindles to arrive from China. We emailed you the tracking numbers today.

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I ordered a 1.5kW 110V Spindle on 11/28. It still shows "processing." Is this on backorder? Any ETA I can expect?

For our machines our steps for the build process can be found on the actual machine page with images to reference (please read carefully all the instructions) (https://www.buildyourcnc.com/blackToothLaserCutterAndEngraver.aspx).
You can get further help here (http://blacktoothlaser.blogspot.ca/2013/04/index-for-blacktooth-laser.html?view=sidebar) a post made by one of our customers!

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where is the build manual for the blacktooth laser? online? I didnt get one with my machine

You will receive the license file via email.

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You may have already received it. Always check you spam folder to see if the email landed there.

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I ordered Mach 3 how or when will I get it?

Please contact customerservice@buildyourcnc.com for help with this.

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I ordered a vacuum pump switch Approval Number:6WJ54852DT519742T my email is sm1omeara@yahoo.com can you send me a confirmation.