Hi Guys, I just received an order for some cable and realized the moment it arrived that I Miss-ordered. I ordered 8 wire instead of 4 wire. Can I exchange?

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Question #: 14019

Question: Hi Guys, I just received an order for some cable and realized the moment it arrived that I Miss-ordered. I ordered 8 wire instead of 4 wire. Can I exchange?

Current Solution

Certainly. The easiest way to process this and get you the correct item, re-order the new item and go ahead and send the mis-ordered item back with a note that you would like a refund for this order.

If time is not a factor for you but you don't want to be out-of-pocket, then simply send the item back (with a note that you need a refund) and you can re-order after the refund is made.

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Other Possible Solutions to this Question

Placed an order for the cable set for the Pokeys57cnc interface on 10/20 but it is not showing up in My Account as being ordered. It was charged to my credit card and I have not had any info that it was received by you.
Sure, let me check.

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Your order was shipped out on Tuesday (10/20/2020). I noticed that your email was not stored in the customer record when the order was made. I will send you the tracking number via email now.
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Placed an order for the cable set for the Pokeys57cnc interface on 10/20 but it is not showing up in My Account as being ordered. It was charged to my credit card and I have not had any info that it was received by you.
I ordered some hiwin cut to size, I ordered two 17in pieces and received a 34in instead. what can we do about this, am I SOL?
If you ordered lengths of rail that is not to your specifications, please give us a call and we will replace your order immediately.
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I ordered some hiwin cut to size, I ordered two 17in pieces and received a 34in instead. what can we do about this, am I SOL?
I ordered a 1.5KW 110 volt spindle. I just received the box and the spindle clearly says on the foam packaging and the side of the spindle that it is 220V. I think you shipped me the wrong spindle
Did this spindle come with a 110V 1.5kW VFD?

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The reason I ask is because the 220V 1.5kW spindle may work well with the 110V 1.5kW VFD. I believe we did the test prior to shipment.

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I have a 110V HY01D511B VFD already. I did not know they would work together. I will give this a try.

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If you did't get the VFD paired with the spindle from us, then I would not connect the 220V spindle with your VFD. Let me ask my technician and get back with you.

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My technician said that it should work since the 220V 1.5kW spindle worked with our 1.5kW 110V VFDs.

Remember to seek the advice and guidance of a professional electrician when connecting these types of high powered devices.

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Do you have any info on the settings? I would rather buy a pre-configured VFD from you if you don't have the settings for my HT since I have already fried one spindle because of lack of documentation from the manufacturer. If you can setup a VFD that works with the spindle you sent at 110v input voltage I would be fine with the extra expense.
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I ordered a 1.5KW 110 volt spindle. I just received the box and the spindle clearly says on the foam packaging and the side of the spindle that it is 220V. I think you shipped me the wrong spindle
I ordered a Blacktooth Laser, but received no response that processing of the order has started? Will I be notified of shipping as soon as the weeks lead time is complete?
Once we create the tracking information for an order, and it is entered into our system, you get emailed to the email address on file, with the tracking information. Sometimes these emails end up in the spam folder of your email, so please check there as well. You can also call, or email, us and we will let you know the status of your order.

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I ordered a Blacktooth Laser, but received no response that processing of the order has started? Will I be notified of shipping as soon as the weeks lead time is complete?
I ordered the Mach 3 usb controller board on the 1st and I have not received an order conformation or shipping confirmation. My account was charged however.
The most likely issue here is that your email did not save in our system. Please email us to determine your shipping status and tracking number at customerservice@buildyourcnc.com
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I ordered the Mach 3 usb controller board on the 1st and I have not received an order conformation or shipping confirmation. My account was charged however.
Hello, I am a student working on a CO2 laser. We recently ordered two 40watt CO2 laser tubes and two 40 Watt CO2 Laser Tube Power Supply at 220V. However, our school is unable to use them due to being 220v. Is it possible to exchange these for the 110v supply, or is there a way we can go about connecting it at 110v instead of 220v? Thank you.
Yes, if the power supplies were supplied by us, we will exchange them with 110v equivalent power supplies.

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Hello, I am a student working on a CO2 laser. We recently ordered two 40watt CO2 laser tubes and two 40 Watt CO2 Laser Tube Power Supply at 220V. However, our school is unable to use them due to being 220v. Is it possible to exchange these for the 110v supply, or is there a way we can go about connecting it at 110v instead of 220v? Thank you.
I ordered a WhiteAnt on Dec 5 (saturday). I have never received an order acknowledgement nor a shipping date, but my credit card has been charged. I don't think that is usual. Can you provide an update, please?
Once your place an order you should receive an confirmation email automatically. If you did not receive it please check if you entered your email address correctly or if it may have gone to a junk/spam folder. Generally with certain items we specify a lead time and once orders are ready to ship you will be automatically notified with an shipment notification email, assuming your email address was correctly entered. If you have any questions pertaining to orders please contact sales@buildyourcnc.com
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I ordered a WhiteAnt on Dec 5 (saturday). I have never received an order acknowledgement nor a shipping date, but my credit card has been charged. I don't think that is usual. Can you provide an update, please?
I received my package and everything looks perfect but there wasn't an invoice in it. Can you please send me an invoice for my order? My tracking number was 9405511699000982499109.
Yes. We will send you an invoice for your order poste haste. Thanks you for your order and we apologize if this has caused you an inconvenience.

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Thank you very much! I really appreciate it.
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I received my package and everything looks perfect but there wasn't an invoice in it. Can you please send me an invoice for my order? My tracking number was 9405511699000982499109.
I have received an email from you re my question Number 13956 and I want to make some inquiries re just the control board could you send me a email address as using the address that the email was sent to me keeps coming back.
You can ask the question on this customer Service section. The questions on this section get answered immediately, or faster than our email service.
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I have received an email from you re my question Number 13956 and I want to make some inquiries re just the control board could you send me a email address as using the address that the email was sent to me keeps coming back.
I ordered a collet set for a Porter Cable router on 10/7, my card was charged on 10/8. I have not heard anything from you as to when it would ship, or even a confirmation of the order. Please let me know the status.
That order did not show up in our system. We searched and found it in our PayPal activity. We are sending it today. My apologies for this.

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I received my order, thank you. However the collet nut will not fit my Porter Cable 690, the threads are too coarse. Can you please send the correct nut, and I will return the wrong nut.
Thank you,
Tom

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I believe the wrench is different also.

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Ok. I will send the correct wrench and collet nut.

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It’s Monday 11-16, and I have not received the nut and wrench. Have you shipped it yet?

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Let me check.

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The set of collets and nut/spanner came straight from the supplier PreciseBits. I am working to understand what went wrong and get it resolved.

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Do you have any new info on the status?

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It’s now Dec 2nd, I ordered this on Oct 7th. No resolution yet! Still waiting, Not very happy.
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I ordered a collet set for a Porter Cable router on 10/7, my card was charged on 10/8. I have not heard anything from you as to when it would ship, or even a confirmation of the order. Please let me know the status.
I ordered 96 inches of the 1/2 inch 10 tpi drive screw. I need it in 3 pieces. 53 inches, 30 inches, and 13 inches. Please let me know if that can happen. Thankyou
Yes. We will make sure the lead screw is cut to those dimensions. 53/30/13
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I ordered 96 inches of the 1/2 inch 10 tpi drive screw. I need it in 3 pieces. 53 inches, 30 inches, and 13 inches. Please let me know if that can happen. Thankyou
I ordered software for download and it hasn't arrived. It has been several hours. Please advise on the status.
Depending on the specific software you have bought, it might require you to download the main software via their main website. While we will send you the license via email, to unlock the complete software capabilities.
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I ordered software for download and it hasn't arrived. It has been several hours. Please advise on the status.
l I know when my item has been shipped? I ordered it under guest check out, I’ve called the number 4 times and no answer! The email I received said it will arrive by email?
From our records, you ordered Mach3. We purchase the license from the software developer and then we email you the license file that will be copied into your Mach3 installation.

Make sure to install Mach3 while you wait for the license file to be emailed to you.
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l I know when my item has been shipped? I ordered it under guest check out, I’ve called the number 4 times and no answer! The email I received said it will arrive by email?
I ordered an 80w tune on Amazon for a good deal, it took over a month to arrive and was broken on arrival. Get what you pay for I guess :( of I order a tune from you can I expect it to be better packed and arrive quicker?
We double box our tubes. The inside box contains the tube that is surrounded by foam. This inner box is wrapped with bubble wrap and then boxed again.

Carriers are not very careful with packages, but it is not typically from personnel handling, but the machines and conveyors that maneuver the boxes at their distribution centers.
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I ordered an 80w tune on Amazon for a good deal, it took over a month to arrive and was broken on arrival. Get what you pay for I guess :( of I order a tune from you can I expect it to be better packed and arrive quicker?
I placed an order for a 4th axis with tailstock on Wednesday and was just wanting to check on the shipment status. I'm needing the item early next week and need to confirm that it will arrive in time. Thank you.
To determine the status of your order, simply log in and click on the "[My Account]" link at the top of the page. If you purchased as a guest, you will need to call the office to determine the status and get the tracking number for your order.

The office phone number can be found by clicking "Need Help?" is located at the top right of all buildyourcnc.com web pages.
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I placed an order for a 4th axis with tailstock on Wednesday and was just wanting to check on the shipment status. I'm needing the item early next week and need to confirm that it will arrive in time. Thank you.
[796] Hello. To what extent can the design plans be customized? For example, if I wanted servo motors instead of steppers? That would requirements for motor mounting, controls, and electrical. Thank you.
Yes, servo motors can be mounted on this machine. If the mounting dimensions are different than NEMA 23 or NEMA 34, then all you need to do is keep the center of the motorshaft with the center of the bearing location and locate the mounting holes for he servo you wish to use. Most industrial servos used for these machines share the same mounting dimensions and NEMA specifications.

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This machine is one of the most customizable machines out in the wild. Customers of these machines have fashioned many modifications to suit their needs.

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[796] Hello. To what extent can the design plans be customized? For example, if I wanted servo motors instead of steppers? That would requirements for motor mounting, controls, and electrical. Thank you.
You state "If you purchase cabling, we will solder the cable to the spindle and connect the cable to the VFD." I didn't see that when I purchased my spindle and vfd. If I place an order for the wire and another female adapter, will you please solder the connector to the wire?
When did you purchased the VFD and spindle? We only started this after the date of the instagram post that offered this added service.

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I purchased it July 16, 2020 however due to all the 2020 issues, I'm just now completing my CNC and hooking up the VFD and Spindle.

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The service started on Sept 23, 2020. Your order was prior to that.

The soldering is straightforward. If you wish to have me provide this extra service, feel free to send the unit back with the cable and I will solder the cable and do the parameter check and test the VFD and spindle.

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When I purchased my VFD and Spindle, I forgot to purchase the wire for the spindle. I had an electrician run a 220 line and hook up the VFD. But I don't have the wire for the spindle. I'd like to get the one you recommend and just pay you for another connector and the soldering.

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Can I purchase the one you spindle wire you recommend and just pay you for another connector and the soldering.
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You state "If you purchase cabling, we will solder the cable to the spindle and connect the cable to the VFD." I didn't see that when I purchased my spindle and vfd. If I place an order for the wire and another female adapter, will you please solder the connector to the wire?
IS THE "#25 ROLLER CHAIN" ADJUSTABLE TO ANY LENGTH? LIKE IF I ORDERED TEN FEET OF IT, CAN MAKE TWO 3-FOOT LOOPS AND ONE 4-FOOT LOOP USING SOME SORT CHAIN JOINER?
Roller chain in general is adjustable by using "master links", which are links which have horseshoe clip holding the pin and thus allow connections to be made or broken. The #25 is a designation of the type of roller chain. ANSI codes designate that the first digit(s) specify the pitch in eights of an inch, and the last digit is 0 for standard chain, 1 for lightweight chain, and 5 for bushed chain with no rollers. So #25 is 2/8 = 1/4 inch pitch bushed chain with no rollers.
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IS THE "#25 ROLLER CHAIN" ADJUSTABLE TO ANY LENGTH? LIKE IF I ORDERED TEN FEET OF IT, CAN MAKE TWO 3-FOOT LOOPS AND ONE 4-FOOT LOOP USING SOME SORT CHAIN JOINER?
[311] I am looking to use this type of thing with a pipe for theater. Where the pipe can be lowered and it would have electrical and signal cable inside. Is this good for that or should I look at something else?
This would totally work for that application. This cable carrier is used for any object that needs to move and carries some electrical or tubing within it. This cable carrier is great for cable management where you want to make sure the wires and tubes are in a position that you set, not where the wires and tubing want to go.
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[311] I am looking to use this type of thing with a pipe for theater. Where the pipe can be lowered and it would have electrical and signal cable inside. Is this good for that or should I look at something else?