Certainly. The easiest way to process this and get you the correct item, re-order the new item and go ahead and send the mis-ordered item back with a note that you would like a refund for this order.

If time is not a factor for you but you don't want to be out-of-pocket, then simply send the item back (with a note that you need a refund) and you can re-order after the refund is made.

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Hi Guys, I just received an order for some cable and realized the moment it arrived that I Miss-ordered. I ordered 8 wire instead of 4 wire. Can I exchange?

It is likely that if your Spindle's collet is ER11 specification than other size ER11 collets will work with your spindle.

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I bought a 1.5kw spindle that came with the ER11 6mm collet. I found collets for 1/4" and 1/2" but will these work with my existing nut? I see there is a nut for sale but it says its just for Bosh and Porter Cable etc.

Sure, let me check.

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Your order was shipped out on Tuesday (10/20/2020). I noticed that your email was not stored in the customer record when the order was made. I will send you the tracking number via email now.

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Placed an order for the cable set for the Pokeys57cnc interface on 10/20 but it is not showing up in My Account as being ordered. It was charged to my credit card and I have not had any info that it was received by you.

Our breakout board, does require 5v to operate the correct voltages coming in from the drivers and also coming in from your computer, now the 5V will be supplied by the USB connection, so no external power supply is needed, for either our USB/Parallel breakout board.

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Just for general knowledge. If a spindle gets i.e. 240VAC, and the drivers 36-50VDC for power, why do you need 5VDC for the Breakout Board (BlueBrew)? Is it only for the relay? I think I've seen other BoB's working without power supply, or am I wrong?

From our records, you ordered Mach3. We purchase the license from the software developer and then we email you the license file that will be copied into your Mach3 installation.

Make sure to install Mach3 while you wait for the license file to be emailed to you.

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l I know when my item has been shipped? I ordered it under guest check out, I’ve called the number 4 times and no answer! The email I received said it will arrive by email?

I just looked at your account and noticed that your shipments has not been made yet. I will talk to the shipper tomorrow morning when the office opens determine what happened. My apologies for this.

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I ordered a 1.5kW Spindle and Inverter (110 Volt) on December 18th and have heard nothing since. I notice you did charge my credit card for the purchase. Please update me with an ETA as soon as possible.

Once your place an order you should receive an confirmation email automatically. If you did not receive it please check if you entered your email address correctly or if it may have gone to a junk/spam folder. Generally with certain items we specify a lead time and once orders are ready to ship you will be automatically notified with an shipment notification email, assuming your email address was correctly entered. If you have any questions pertaining to orders please contact sales@buildyourcnc.com

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I ordered a WhiteAnt on Dec 5 (saturday). I have never received an order acknowledgement nor a shipping date, but my credit card has been charged. I don't think that is usual. Can you provide an update, please?

VFD settings........
1) To program the VFD, wire it up, plug it in. It takes several seconds to come to life.

2) Push the PRGM button to enter programing mode.

3 )Push the SET button. The display will read PD000.

4) If you push the SET button again, it will display the present setting of PD000.

5 )By pushing the up or down arrows, you can change the setting to whatever it needs to be. (This is just an example. PD000 needs no changes)

6)Push the SET button again to lock in the setting of PD000 and advance to the next number, in this case, PD001.

7) Push the SET button and it will display the present setting of PD001. Again, use the up and down arrows as necessary to set PD001, then push SET again to lock it in.

Note: You can also scroll through the PD numbers with the up and down arrows.

8) make all settings this way.

9) by pushing the SET button you can scroll through the settings. First push of SET moves to the next number, second push displays it's setting, third push moves to the next PD number.

Note- If you take too long, it will leave the programing mode on it's own. If it does, just push PRGM again to return to programing mode. Then press SET and continue what you were doing.

10) Start with PD013. Set it to 1, which returns the settings to the factory settings.

11) Then set PD005 to 400, PD004 to 400, and PD003 to 400 IN THAT ORDER.

12) Then set the following: PD041=8, PD144=3000

13) Set PD209=50

That's it for the programing. You should get 24000RPM when you push RUN.

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I JUST RECEIVED A REPLACEMENT SPINDLE (2.2KW 220V). HOWEVER, WHEN ATTEMPTED IT USE THE NEW SPINDLE, WOULD ONLY REACH 1500 RPM. IS THERE SOMETHING NEED TO CHANGE ON CONTROLLER?

VFD settings........
1) To program the VFD, wire it up, plug it in. It takes several seconds to come to life.

2) Push the PRGM button to enter programing mode.

3 )Push the SET button. The display will read PD000.

4) If you push the SET button again, it will display the present setting of PD000.

5 )By pushing the up or down arrows, you can change the setting to whatever it needs to be. (This is just an example. PD000 needs no changes)

6)Push the SET button again to lock in the setting of PD000 and advance to the next number, in this case, PD001.

7) Push the SET button and it will display the present setting of PD001. Again, use the up and down arrows as necessary to set PD001, then push SET again to lock it in.

Note: You can also scroll through the PD numbers with the up and down arrows.

8) make all settings this way.

9) by pushing the SET button you can scroll through the settings. First push of SET moves to the next number, second push displays it's setting, third push moves to the next PD number.

Note- If you take too long, it will leave the programing mode on it's own. If it does, just push PRGM again to return to programing mode. Then press SET and continue what you were doing.

10) Start with PD013. Set it to 1, which returns the settings to the factory settings.

11) Then set PD005 to 400, PD004 to 400, and PD003 to 400 IN THAT ORDER.

12) Then set the following: PD041=8, PD144=3000

13) Set PD209=50

That's it for the programing. You should get 24000RPM when you push RUN.

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I just received a replacement spindle (2.2kW 220v). However, when I attempted it use the new spindle, it would only reach 1500 rpm. Is there something I need to change on the spindle controller?

Spindle comes with 1/4" collet.

"All of our spindles come standard with a 1/4" collet. The 2.2kw, and 4.0kw, can be upgraded to a 1/2" collet with a separate purchase"

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I just purchased the 2.2 kW water cooled spindle. I also ordered a 1/8" collet to go with it, since I assume it comes with a 1/4" collet. Is this correct?

Once we create the tracking information for an order, and it is entered into our system, you get emailed to the email address on file, with the tracking information. Sometimes these emails end up in the spam folder of your email, so please check there as well. You can also call, or email, us and we will let you know the status of your order.

Additional Information:
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I ordered a Blacktooth Laser, but received no response that processing of the order has started? Will I be notified of shipping as soon as the weeks lead time is complete?

You can ask the question on this customer Service section. The questions on this section get answered immediately, or faster than our email service.

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I have received an email from you re my question Number 13956 and I want to make some inquiries re just the control board could you send me a email address as using the address that the email was sent to me keeps coming back.

dL usually stand for a short that is occurring within the spindle or spindle wiring. I would recheck the wiring going from the VFD to the spindle, as well as the terminal on the spindle where there should've been some soldering required. We usually tend to either heat shrink or use electrical tape to cover the terminals so no contact or arching can be present.

Also depending on the VFD you have please adjust the setting pd008, to the voltage that is required (110V/220V).

If the issue proceeds please contact use at customerservice@buildyourcnc.com, for further assistance or replacement.

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How can we check our 1.5kw spindle. we get a dL error after we start to cut. it spins up fine. We checked IGBTs in the VFD and they're not shorted. We suspect intermittent short INSIDE the spindle. What do you think?

Yes, we were waiting for the VFDs and Spindles to arrive from China. We emailed you the tracking numbers today.

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I ordered a 1.5kW 110V Spindle on 11/28. It still shows "processing." Is this on backorder? Any ETA I can expect?

Sure, not a problem at all. You will need to call our office and provide your information so that we can change the correct order.

Our phone number can be seen by hovering over the "Need Help?" at the top right of each page.

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hi, would like to make a change on my order, i purchase this part 2.2kW Spindle with 220V Inverter $528.00, and would like to make it for 110 volts instead of 220v. please

The most likely issue here is that your email did not save in our system. Please email us to determine your shipping status and tracking number at customerservice@buildyourcnc.com

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I ordered the Mach 3 usb controller board on the 1st and I have not received an order conformation or shipping confirmation. My account was charged however.

The files and hardware option for our machines has been removed from the site due to the following reasons:
Difficulty for the end use of the files and the challenges (and time/money) on our side to assist in using these files.
The abuse of these files over the internet.
Ultimately may reduce the sales of machines keeping us in business.
Sadly, this is what has come out of our company attempting to be open; however, the machines sold on this site is still far lower in price than the competition for the quality that we provide as we have a great desire to engender the cottage industry to fulfill their need for low end manufacturing. My sincere apologies if this causes any inconvenience.

Additional Information:
NO, is not possible, I can help with the shipping cost

Additional Information:

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Is it possible to buy just the electronics and hardware for the bigfoot along with the plans for the timber components so that I could have them cut here in the UK and reduce the amount of material that needs to be shipped?

We do ship all over the globe, our preferred carriers will be USPS, UPS, FedEx.
Our preferred carriers can get the available quotes on shipping when adding your items to your cart and then click on calculate shipping.
Our only facility at the current moment is located in Katy, Texas, 77449.

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Do you ship outside US via fedex or DHL? if not, could you tell me the area of your packaging facility so that I arrange the closest spot?

We do ship all over the globe, our preferred carriers will be USPS, UPS, FedEx.
Our preferred carriers can get the available quotes on shipping when adding your items to your cart and then click on calculate shipping.
Our only facility at the current moment is located in Katy, Texas, 77449.

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Do you ship outside US via fedex or DHL? if not, could you tell me the area of your packaging facility so that I arrange the closest spot?