Sure, let me check.

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Your order was shipped out on Tuesday (10/20/2020). I noticed that your email was not stored in the customer record when the order was made. I will send you the tracking number via email now.

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Placed an order for the cable set for the Pokeys57cnc interface on 10/20 but it is not showing up in My Account as being ordered. It was charged to my credit card and I have not had any info that it was received by you.

The most likely issue here is that your email did not save in our system. Please email us to determine your shipping status and tracking number at customerservice@buildyourcnc.com

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I ordered the Mach 3 usb controller board on the 1st and I have not received an order conformation or shipping confirmation. My account was charged however.

That order did not show up in our system. We searched and found it in our PayPal activity. We are sending it today. My apologies for this.

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I received my order, thank you. However the collet nut will not fit my Porter Cable 690, the threads are too coarse. Can you please send the correct nut, and I will return the wrong nut.
Thank you,
Tom

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I believe the wrench is different also.

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Ok. I will send the correct wrench and collet nut.

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It’s Monday 11-16, and I have not received the nut and wrench. Have you shipped it yet?

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Let me check.

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The set of collets and nut/spanner came straight from the supplier PreciseBits. I am working to understand what went wrong and get it resolved.

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Do you have any new info on the status?

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It’s now Dec 2nd, I ordered this on Oct 7th. No resolution yet! Still waiting, Not very happy.

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I ordered a collet set for a Porter Cable router on 10/7, my card was charged on 10/8. I have not heard anything from you as to when it would ship, or even a confirmation of the order. Please let me know the status.

Once we create the tracking information for an order, and it is entered into our system, you get emailed to the email address on file, with the tracking information. Sometimes these emails end up in the spam folder of your email, so please check there as well. You can also call, or email, us and we will let you know the status of your order.

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I ordered a Blacktooth Laser, but received no response that processing of the order has started? Will I be notified of shipping as soon as the weeks lead time is complete?

I just looked at your account and noticed that your shipments has not been made yet. I will talk to the shipper tomorrow morning when the office opens determine what happened. My apologies for this.

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I ordered a 1.5kW Spindle and Inverter (110 Volt) on December 18th and have heard nothing since. I notice you did charge my credit card for the purchase. Please update me with an ETA as soon as possible.

Did this spindle come with a 110V 1.5kW VFD?

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The reason I ask is because the 220V 1.5kW spindle may work well with the 110V 1.5kW VFD. I believe we did the test prior to shipment.

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I have a 110V HY01D511B VFD already. I did not know they would work together. I will give this a try.

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If you did't get the VFD paired with the spindle from us, then I would not connect the 220V spindle with your VFD. Let me ask my technician and get back with you.

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My technician said that it should work since the 220V 1.5kW spindle worked with our 1.5kW 110V VFDs.

Remember to seek the advice and guidance of a professional electrician when connecting these types of high powered devices.

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Do you have any info on the settings? I would rather buy a pre-configured VFD from you if you don't have the settings for my HT since I have already fried one spindle because of lack of documentation from the manufacturer. If you can setup a VFD that works with the spindle you sent at 110v input voltage I would be fine with the extra expense.

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I ordered a 1.5KW 110 volt spindle. I just received the box and the spindle clearly says on the foam packaging and the side of the spindle that it is 220V. I think you shipped me the wrong spindle

Yes. We will send you an invoice for your order poste haste. Thanks you for your order and we apologize if this has caused you an inconvenience.

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Thank you very much! I really appreciate it.

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I received my package and everything looks perfect but there wasn't an invoice in it. Can you please send me an invoice for my order? My tracking number was 9405511699000982499109.

We will provide shim washers as a part of machine assemblies, but when purchasing lead screw and bearings, the shim washers must be purchased as well. Please give us a call and we can send them out.

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I just ordered a 1/2" lead screw and bearings, etc. But I don't see any 1/2" shim washers for those bearings. If you have any, please toss 8 of them in the shipment and I'll gladly reimburse you.

What is the item that you purchased on Sept 24?

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Hi my name is Robert and I have try to contact you on a purchase from you around 24 sept and i have not received it so i tried calling you via 281-815-7701 and talked to many other person except you . 9am to 5pm Could you Please send a Phone number that work please.

You can purchase the entire length and select local pickup. Then you can email us the cut lengths for the order and let us know that you need to be invoiced for shipping. We will provide shipping estimates according to the real lengths and dimensions of the package. You can select the estimate that meets your shipping budget and we will invoice you the shipping amount and send the order.

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Hi I built a 2x4 cnc machine in 2013 using you Hardware kit and plans. I want to speed up my cnc machine by purchasing your acme leadscrew 1/2"-10 5 starts. I have an X axis at 52", a Y axis at 32" and a Z axis at 14". How do I order all 3 length pre cut to size on your website? Also can you give me a rough estimate on the shipping to Ottawa, Ontario Canada please.

Certainly. The easiest way to process this and get you the correct item, re-order the new item and go ahead and send the mis-ordered item back with a note that you would like a refund for this order.

If time is not a factor for you but you don't want to be out-of-pocket, then simply send the item back (with a note that you need a refund) and you can re-order after the refund is made.

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Hi Guys, I just received an order for some cable and realized the moment it arrived that I Miss-ordered. I ordered 8 wire instead of 4 wire. Can I exchange?

The Mach3 USB interface board requires 24V relays externally. There are no relays on the mach3 usb board. If you use an external relay on the mach3 usb board, the relay connects to the V+ which is 24V and the output pin is the return.

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I understand what you are saying. Does your relay board work with the Mach3 USB board? If not, what relay board do you suggest to work with this usb controller?

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Our relay board works with our parallel breakout board. An off the shelf SSR (Solid State Relay) made for 24V should work fine.

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I bought a 'BuildyourCNC V1' relay board to go with my mach3 usb controller. I have been sent a 'Songle' relay. It's not the one in your picture and it's got different connections, for which there isn't a wiring diagram. The one I ordered says it is 5v, this one seems to be saying it's a 24v unit. Can you please explain what has happened? Thanks

The Mach3 USB interface board requires 24V relays externally. There are no relays on the mach3 usb board. If you use an external relay on the mach3 usb board, the relay connects to the V+ which is 24V and the output pin is the return.

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I understand what you are saying. Does your relay board work with the Mach3 USB board? If not, what relay board do you suggest to work with this usb controller?

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Our relay board works with our parallel breakout board. An off the shelf SSR (Solid State Relay) made for 24V should work fine.

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I bought a 'BuildyourCNC V1' relay board to go with my mach3 usb controller. I have been sent a 'Songle' relay. It's not the one in your picture and it's got different connections, for which there isn't a wiring diagram. The one I ordered says it is 5v, this one seems to be saying it's a 24v unit. Can you please explain what has happened? Thanks

In the tracking for that package, it says it was "Delivered, Garage or Other Location at Address". The package was probably too large to insert it in the mail box. If it was delivered on your porch or garage as stated in the tracking, then a person may have walked away with it. Call your local USPS office and inform then that your package was not where it stated on the tracking.

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I have not received my order even though USPS says they delivered it to my home. Its nowhere to be found. The tracing number is 9405511699000140422765, please help me.

John Parent,

We are currently waiting for rails to come in as they are out of stock. We appreciate your patience. Please email customerservice@buildyourcnc.com and let us know if there is anything we can do.

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hi, i ordered a bunch of stuff from you, the payment went through, it's been 3 weeks, any word on shipping date, I ordered 6 linear rails with block and some sprockets

Have you tried to blow the debris out with a compressor?

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yes i tried with a air compressor but it not work's. I'm in trouble with this problem. how can i open it?

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I have big problem with my water colling system on CNC. I think some things are internally clogged on water cooled spindle.. It's not debris, It's heavy than debris.. Please help me immediate if you can..

We apologize for the confusion, however in the very first video that is regarding the assembly, is of the torsion box. We do not included that in any greenBull kit, as we use too sell it individually! However due to high consumption of materials and high cost(both in shipping and for the kit itself) we have removed it from our inventory and no longer sell it.

This video can be skipped, however if you plan on making a DIY torsion box, this video will be helpful in your build!

The torsion box is not needed, as the frame itself will be more than sufficient in keeping the machine from flexing or vibrating.

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I ordered the GreenBull 5' x 10' kit. The first video for assembly shows that I should have 5 large boards that attach to the table, but I don't have those boards. Is that something I need to build or were they not shipped?

Yes, if you have an ordering or shipping issue, please call us during our normal business hours and we will personally look into the issue.

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Hi I have ordered the ARM Microcontroller Beginners Kit (STM32F0) on the 23rd of April but the shipping has still yet to arrive. I did not create an account at the time of purchasing and I am not in the address I provided anymore. May I know how should I go about this problem

We accept many forms of payment, but online, we accept major credit cards (Discover, Visa, MasterCard and American Express) in addition to checking out with Paypal. Depending on what is ordered, a machine vs. a la cart parts, will arrive at your destination according to the shipping method chosen. A machine may take an extra week to be delivered.

Once paid, there are no changes in the amount for the purchase.

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good day I have my list of products in the cart, and before making the purchase need to ask 1. I need to know if I can pay by bank card HSBC Visa 2. If I pay today, As approximate time come to Mexico City? 3. Ordered the shipping information online, and I chose standard UPS. There may be changes in the amount? Thank you