Sure, let me check.

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Your order was shipped out on Tuesday (10/20/2020). I noticed that your email was not stored in the customer record when the order was made. I will send you the tracking number via email now.

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Placed an order for the cable set for the Pokeys57cnc interface on 10/20 but it is not showing up in My Account as being ordered. It was charged to my credit card and I have not had any info that it was received by you.

The most likely issue here is that your email did not save in our system. Please email us to determine your shipping status and tracking number at customerservice@buildyourcnc.com

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I ordered the Mach 3 usb controller board on the 1st and I have not received an order conformation or shipping confirmation. My account was charged however.

I just looked at your account and noticed that your shipments has not been made yet. I will talk to the shipper tomorrow morning when the office opens determine what happened. My apologies for this.

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I ordered a 1.5kW Spindle and Inverter (110 Volt) on December 18th and have heard nothing since. I notice you did charge my credit card for the purchase. Please update me with an ETA as soon as possible.

Yes, our porter cable collets and nuts will fit the porter cable 7518.

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HAVE PORTER CABLE 7518 ROUTER ON MY CNC AND WOULD LIKE TO KNOW IF YOUR ER20 COLLET NUT, FOR THE CABLE, WILL FIT ROUTER.

Once your place an order you should receive an confirmation email automatically. If you did not receive it please check if you entered your email address correctly or if it may have gone to a junk/spam folder. Generally with certain items we specify a lead time and once orders are ready to ship you will be automatically notified with an shipment notification email, assuming your email address was correctly entered. If you have any questions pertaining to orders please contact sales@buildyourcnc.com

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I ordered a WhiteAnt on Dec 5 (saturday). I have never received an order acknowledgement nor a shipping date, but my credit card has been charged. I don't think that is usual. Can you provide an update, please?

The best choice would be a type K thermocouple.

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I have the hot end listed on your site here :http://buildyourcnc.com/item/3D-Printer-Component-extruder#prettyPhoto what thermocouple or thermistor do I need for the hot end? it is not clear my original order was the email jeremy.adair@compassauto.net. please let me know what I need to buy. thanks.

If you were logged in when you made the purchase, you can click the "My Account" link at the top of any page on this website and see all of your orders, order line items (with direct links to these items), and shipment information.

Here is a link to the "My Account" page for your convenience:
https://www.buildyourcnc.com/CustomerInfo.aspx

I did not see your username on your internal customer record, so I added this username and you should be able to see the information in the "My Account" page.

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I just tested your accounts page and the cable carrier links are in there. Thanks and please let me know if you need further assistance.

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I have purchased cable carrier chain and would like to know if you could send me a copy of that order as I need to purchase extra lengths of the links I bought. Thanks

Not sure what you mean by the statement "I don't know when you answer". Please explain. I answer all of the incoming emails until my inbox is completely empty and all phone calls to the company go straight to my cell phone and I answer all of the calls, and if I don't answer, I call back immediately.


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I just searched my email and found no emails with your email address associated with the email listed with this question. I cannot answer questions if no correspondence was provided by you.

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Please send an email, I am giving up on buying a machine from you because I don't know when you answer. I was asking about getting just the working parts and rails sent to Fiji. You sent an answer and some questions, but I have no way of knowing if you responded again.

We double box our tubes. The inside box contains the tube that is surrounded by foam. This inner box is wrapped with bubble wrap and then boxed again.

Carriers are not very careful with packages, but it is not typically from personnel handling, but the machines and conveyors that maneuver the boxes at their distribution centers.

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I ordered an 80w tune on Amazon for a good deal, it took over a month to arrive and was broken on arrival. Get what you pay for I guess :( of I order a tune from you can I expect it to be better packed and arrive quicker?

Dealing with a 4' x 12' machine, our blackFoot kit will be your best option. Since our machines are only limited to the width but not length wise, you can add however much extra rail and roller chain to accommodate your extended length. Now adding our 4th axis kit (https://www.buildyourcnc.com/item/axes-4th) will be needed for your 4th axis (unless custom design is required).

These items will be the best requirements to build a 4' x 12' 4th axis machine.
Machine (either parallel/USB BoB): https://www.buildyourcnc.com/blackFoot48v40.aspx
4th axis: https://www.buildyourcnc.com/item/axes-4th

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Hi, I am very interested in this CNC Router unit [4'x8'], but from South Africa with our exchange rat [1$ =13,4 ZAR presently, make these kits out of reach. The plans part has been discontinued, but in our situation, would you reconsider and supply full plans and instructions at a cost? please let me know.

We are toying with the idea of re-introducing plans for some of our machines. Please give us a call to discuss further.

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Hi, I am very interested in this CNC Router unit [4'x8'], but from South Africa with our exchange rat [1$ =13,4 ZAR presently, make these kits out of reach. The plans part has been discontinued, but in our situation, would you reconsider and supply full plans and instructions at a cost? please let me know.

If you would like to come to the office, please call the office at 281-815-7701 to request a visit at your specified time within our business hours so we can make sure that the right person will be there to assist you.

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I am considering the purchase of a Black foot or Green Bull CNC router and would like to come and visit your facility to see them in person and to discuss my requirements. Please can you tell me your address. I am based in NW Houston. Many thanks.

In the tracking for that package, it says it was "Delivered, Garage or Other Location at Address". The package was probably too large to insert it in the mail box. If it was delivered on your porch or garage as stated in the tracking, then a person may have walked away with it. Call your local USPS office and inform then that your package was not where it stated on the tracking.

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I have not received my order even though USPS says they delivered it to my home. Its nowhere to be found. The tracing number is 9405511699000140422765, please help me.

There are many possible options for making a lathe. Typically, a lathe is run by a spindle at the head stock (which you can find here https://buildyourcnc.com/SpindlesAndAccessories.aspx) which will rotate the object rather than a fourth axis, however you will need to create or buy the clamp mechanism of a regular lathe to hold the object in place. You will be able to control the on/off either manually or via software, but the speed (RPM) will have to be controlled manually.
You can create a more indexed alternative to a lathe by using our rotary axis at the head stock (found here https://buildyourcnc.com/item/axes-4th). either way, the tail stock center can be found here https://buildyourcnc.com/item/axes-4th. This will give you full control of the turning via software.

You will want to use linear rails and their associated bearing blocks (found here https://buildyourcnc.com/item/mechanical-rails-HIWIN-Linear-20mm and herehttps://buildyourcnc.com/item/mechanical-rails-linear-guide-rails-20mm) to run along the length of the item being turned and you will need linear rails to be run perpendicular (towards and away) to the object being turned that would hold either the blade (for a traditional lathe) or a spindle (for the indexed version containing the rotary axis).

Where you have linear rail, you will also need lead screw (found here https://buildyourcnc.com/item/mechanical-leadscrews-lead-screw-!5-5-starts-10-tpi) to transmit motion using motors (and drivers) of your choice also with various options (found here https://buildyourcnc.com/category/nema and here https://buildyourcnc.com/category/driver). You will need 2 - Drivers (either 3.0A or 6.0A, the 6.0A driver will be for our larger motors hence you will have more torque available) and 2 - Motor's (either our Nema 24's or Nema 34's, the Nema 24 will work with our 3.0A driver while the Nema 34 will work the 6.0A)
To control these motors, you will need a parallel breakout board and Mach 3 software to control the two axes (or three with the rotary axis) found here https://buildyourcnc.com/item/electronicsAndMotors-parallel-breakout-relay and https://buildyourcnc.com/item/control-SOFTWARE-mach3.

You will need couplings to couple the lead screws to the motor shafts (found here https://buildyourcnc.com/couplings.aspx). All of the miscellaneous hardware you need can also be found here https://buildyourcnc.com/Hardware.aspx.

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CNC Wood Lathe project - Would like to have the guts to a 2 axis DIY lathe. Can you let me know of a possible one stop shop solution? Would like it to be at least 40" on the X axis.

The blackToe 2'x4' cnc machine is sold as a kit only. We offer plans for the scratch (book) build machine that can be found here for purchase and also comes with a DVD showing the build process: http://www.buildyourcnc.com/cnckitintro.aspx and the plans for build in the book is on the CNC book page: http://www.buildyourcnc.com/Book.aspx.

You can use the same size stepping motors referenced in the book: http://www.buildyourcnc.com/category/elcombo

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I would like to build the 2’x 4’ blackToe2x4v40 CNC router. I have your book. I want to build the latest model blackToe2x4 v40. Are those the correct plans on your web book page ? Is there a bill of materials? If I use a Porter Cable 3-3/4 router motor what size stepper motors do I need?

This is a good video on how to do a vacuum table

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Do you have any videos or plans for how to make a strong table for a large CNC router? I saw the torsion box videos but would like some more guidance on how to build just a good table.

You can find the datasheets to our motors be going to the the stepping motor category page https://www.buildyourcnc.com/category/nema and selecting the motor. This will bring you to the product page for the motor and all of the motor information will be found there.

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I would like to design my own CNC router around one of your electronics bundles, either the 3 Axis - Heavy Gantry or 3 Axis - All Large Motors. Do you have the data sheets for the motors so that I can use the dimensions in my model?

Thanks John. So it looks like it is a processing issue now. Unfortunately, this is a Paypal thing and we have little control over this. Would you like to do the transaction on Monday over the phone? We can also process this with a P.O. (purchase order) and you can remit a check instead.

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This was diplayed after I filled out all info, plus E-Mail this time: Error: The instrument presented was either declined by the processor or bank, or it can't be used for this payment. I know it's not my bank, as i've since ordered from elsewhere without issue, sincerely John Parent

When the z axis is going down, the laser turns on. When the z axis is going up, it turns off. The z axis directions is only a signal that is either 5v or 0v. That determines the direction. In vectric, you will need to set your machining operations with a very very small depth so the time it takes to get to its final depth is a very short time.

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AM NOT SURE HOW TO SET THE Z AXIS TURN ON/OFF LASER WHEN CREATE CODE. KNOW THAT ITS TYPICALLY Z-AXIS MOVEMENT DOES THIS - BUT YOU DONT SHOW ANYTHING HOOKED UP IN PLACE OF AXIS.