That order did not show up in our system. We searched and found it in our PayPal activity. We are sending it today. My apologies for this.

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I received my order, thank you. However the collet nut will not fit my Porter Cable 690, the threads are too coarse. Can you please send the correct nut, and I will return the wrong nut.
Thank you,
Tom

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I believe the wrench is different also.

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Ok. I will send the correct wrench and collet nut.

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It’s Monday 11-16, and I have not received the nut and wrench. Have you shipped it yet?

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Let me check.

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The set of collets and nut/spanner came straight from the supplier PreciseBits. I am working to understand what went wrong and get it resolved.

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Do you have any new info on the status?

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It’s now Dec 2nd, I ordered this on Oct 7th. No resolution yet! Still waiting, Not very happy.

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I ordered a collet set for a Porter Cable router on 10/7, my card was charged on 10/8. I have not heard anything from you as to when it would ship, or even a confirmation of the order. Please let me know the status.

The Mach3 USB interface board requires 24V relays externally. There are no relays on the mach3 usb board. If you use an external relay on the mach3 usb board, the relay connects to the V+ which is 24V and the output pin is the return.

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I understand what you are saying. Does your relay board work with the Mach3 USB board? If not, what relay board do you suggest to work with this usb controller?

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Our relay board works with our parallel breakout board. An off the shelf SSR (Solid State Relay) made for 24V should work fine.

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I bought a 'BuildyourCNC V1' relay board to go with my mach3 usb controller. I have been sent a 'Songle' relay. It's not the one in your picture and it's got different connections, for which there isn't a wiring diagram. The one I ordered says it is 5v, this one seems to be saying it's a 24v unit. Can you please explain what has happened? Thanks

The Mach3 USB interface board requires 24V relays externally. There are no relays on the mach3 usb board. If you use an external relay on the mach3 usb board, the relay connects to the V+ which is 24V and the output pin is the return.

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I understand what you are saying. Does your relay board work with the Mach3 USB board? If not, what relay board do you suggest to work with this usb controller?

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Our relay board works with our parallel breakout board. An off the shelf SSR (Solid State Relay) made for 24V should work fine.

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I bought a 'BuildyourCNC V1' relay board to go with my mach3 usb controller. I have been sent a 'Songle' relay. It's not the one in your picture and it's got different connections, for which there isn't a wiring diagram. The one I ordered says it is 5v, this one seems to be saying it's a 24v unit. Can you please explain what has happened? Thanks

I just sent you the commercial invoice via email. Thanks.

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Could you please e-mail us the invoice for the order, shipment is currently at the customs and your invoice is needed so it can be cleared. As I can't seem to find any order number or other reference in your system, the only reference I have is the tracking number LZ676176940US and the order date is 12/26/2017. Thanks!

Yes, the board and kit is available and for sale. If you need the board without the chip installed (so you can solder the chip on the board yourself), we can offer that. Give us a call and we will let you know the price of that option.

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Hello. I'm trying to start a cortex M4 based project and found your STM32 M0 MCU and Interface to Breadboard on newbiehack. I saw your name was listed as the author and it led me to here. Is this board still available and is it available without the M0 chip already on it? I need to use a M4 chip for the extra memory. Thank you.

Not a problem. The ALM is rather self-explanatory as this is a closed-loop stepper motor and driver that you are using. The ALM (alarm) is a signal that is used to tell the driver/controller that the motor is not in the same condition that the driver expects. In a closed-loop system, the motor has an encoder that tells the driver exactly how many steps that it turned, and if this value does not coincide with the driver's outputted number of steps, and within a specified amount of time, the alarm will trigger so the system can stop and the workpiece can be salvaged.

The MF is simply a signal that tells the driver that there is impending direction and step pulses coming. If the MF signal is high, then that is similar to an enable signal.

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Hello I recently read your site and have a question. I have a driver model DM2722A but I can't connect it to my usb controller due to the fact that the driver is not marked enable, but instead it is marked: mf-, mf +, alm-, alm +. I will be very grateful if you explain to me the meaning of the latter and tell me what should be related to "enable" Thanks in advance!

The drivers have quite a bit of protection, so you probably won't ruin anything. You motors are jumping and that is just the motors engaging from getting power from the power supply.

There could be many reasons your motors don't turn. Consider these troubleshooting tips:

- If you are using our parallel breakout board, make sure that the step pins are set for active low (config -> Ports and Pins -> Motor Outputs -> the steps pins should be enabled and set active low)

- The parallel breakout board is powered (connect the USB to the computer using a USB cable)

- In Mach3, make sure you have jog enabled (a little green button at thelower middle of the page in the program run screen).

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DS26

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If I wired my stepper motors incorrectly what parts of the electronics will be ruined? When I turn on the power, my motors jump like they are supposed to but for some reason, the G-code doesn't seem to be moving from Mach 3 to the motors. Any help would be appreciated. Do I need to order new electronics or just part of the system? Thanks

Since the pump will use a standard 12v power supply, you will have two wires. One of those wires will be connected from the power supply to the pump. The other wire will be connected to the power supply and the pump, but cut that wire and connect one side of it in the P terminal and the other end in the S or the O terminal depending on if you need the connection as NO (Normally Open) or NC (Normally Closed).

Step number 9 in the instruction will have the relay connection information:
https://www.buildyourcnc.com/item/electronicsAndMotors-parallel-breakout-relay

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I wpold like to know how to hook up my water pump (12vdc 9 amp) to turn it on and off using Mach 3. I have your Blue Brew break-out board Rev. 2.8 dated 8-12. Explain how the three relay connections work for this application? Thanks.

We just received our new inventory of motors and that specific stepper motor ski came back with only one shaft. I’m not at the office to look at this inventory, so if that is true, they will all be single shaft. We may have other stepper motors with included rear shafts, but I will have to see on Monday.

If I don’t have the double shaft, we will provide a refund upon receipt of the motors. My apologies for this error.

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Hi, I'm sending these motors back today. As I understand you, you might have some motors from the previous lot still in stock, and these would be double shaft but otherwise you don't have any and won't be getting any. If you do have two double shaft versions of this motor please send them; if you don't have two of them please let me know--today if possible--so I can start looking elsewhere. Thanks, Ted Armen

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we just received two nema 11 stepper motors per our order--USR2-2, however they are single shaft, we need double shaft, I thought that's what we ordered. We're sending them back, let me know if you do have the double shaft version and I'll try again to order them. I notice the model number on the motor ends in "A", where the packing slip shows "B".

I would not recommend slaving an axis using the method of taking an additional axis from the USB interface. Instead, wire both drivers to a single axis on the USB interface. This will insure perfect signal output to both drivers. If you requre the motors to spin in opposite directions, simply wire one of the motors to the driver reversing the coil A and B connections, or use a hex inverter (https://www.buildyourcnc.com/tutorials/Tutorial-Two-Motors-Spinning-Oppositely-On-Single-Axis).

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I purchased a USB Breakout board, motors and drivers, paid for CNC USB Controller Software and I CAN NOT "Slave" an axis, but there is an option to do that. The moment I connect USB Breakout Board "Slave" option becomes shaded and I can no longer select it (becomes not functional). What is going on? Need help asap. Thanks

No, you should not have received two parallel breakout boards in your CNC kit. You can return the extra item using standard shipping with COD. Our apologies for the confusion and the inconvenience.

I will answer the other question as another FAQ. Please check the Customer Service page to see the answer to that question.

If you have difficulty finding the answer, here is a link:
https://www.buildyourcnc.com/FAQ/13636

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hello, my question is, I recieved two breakoutboards exactly the same, do I need them both for my greenbull 4x8 also, I cant find any tutorial showing the installatio and placement of the limit switches, can I have some assistance please? sorry fot he bad english and thanks.

Polabs prepared step by step user guide for PoKeys57CNC and Mach4 to try answering such questions. It is available in our downloads section: https://www.poscope.com/wp-content/uploads/downloads/Pokeys/LibrariesAndPlugins/Mach4 and PoKeys57CNC - step by step guide.pdf

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I need your assistance... I have two items left to setup on my Pokey57CNC and Mach4, Home switches and Spindle Speed. I have watched the videos, but they are for Mach3 and the screens are different in Mach4. Can someone please explain the setup of these two items in Mach4?

You can do raster and vector engraving on the greenBull laser/spindle combination. The methods of this process is not accomplished in the same way as the typical laser machines where CorelDRAW is used. The Mach3 laser plug-in can be used for the raster engraving and standard CNC g-code can be used for vector cutting and engraving.

The raster method will not be fast on the greenBull since the z-axis is heavy and there are inertial limitation on doing fast raster back and forth movement. Vector is the best use of this machine.

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I am looking at purchasing the greenbull 5X system with the laser/spindle combination. Can the laser do both rastered engraving as well as vectored cutting with the same breakout board and software? If I have this wrong please let me know what would be needed to accompish this.

Was this VFD purchased from buildyourcnc.com and if so, what is the model number. If not, please provide the model number and we will attempt to determine the issue.

Also, is this question related to a previous question you asked earlier? If so, please respond to that question with this new information.

Many thanks.

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Yes it was purchased through your website, here is the number is YL600-2S-2K20

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Ok great. I will look into it.

Is this related to the R S T and L1 L2 question that was recently asked?

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No

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It started with that but then once it was wired up it changed to this.

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Ok. Thanks. Please explain how you have the VFD wired to the 220v outlet.

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I have traced the black wire clear from the panel to the R terminal and the white wire to the T terminal and the ground to the E terminal. I have even used a multimeter on the terminals in the VFD while the wires are connected and the power is on, and I get 240V across the R and T terminals and 120 from R to Ground and from T to Ground.

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I still have not seen a response to my previous additional information. It has now been 5 days since then and I still have a non-functioning VFD, what should I do?

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My apologies. I didn’t see your latest wiring clarification response. Please connect the white (neutral) wire to the “S” terminal.

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So, i wired it up and now it does in fact power up. However, now it just gives me an ERR 02 code. What does that mean? the only manual that came with the VFD is all in Chinese. Do you have a book in english? Or a list of error codes?

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I have not seen a response to my previous comment. It has been a while since i have heard from you. What do i do next?

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Sorry about that. The Er 02 code in my manual says that there is an over-current at constant speed, over-current at deceleration or over-crrent at stop.
The recommended actions in the manual says:
1. Check whether the motor has got short circuit and whether the insulation of the output wires is good.
2. Check whether the motor is blocked and whether there is a sudden change of mechanical load.
3. Check whether there is a sudden change in he power supply voltage.
4. Check whether the insulation of the output wires is good and whether the motor has got a short circuit.
5. Extend the ramp down time.
6. Replace it with an inverter (VFD) of larger capacity
7. DE braking is too high. Decrease DC braking (this is only if you have a braking resistor connected).
8. The inverter has failure. Please send it to the factory to repair.

What I have done in the office is to check the resistance between the motor coils. The motor coils should have the same amount of wire winding on each coil. If there is a short circuit in this coil, the the resistance should be lower since there is less wire to travel. You can use a multimeter to check between pin 1 and 2, 1 and 3 and 2 and 3. The resistance should be generally the same.

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I worked threw all the other problems. the controller is now displaying Err 10. WHat does that mean.

Can you provide a complete list of error codes. Or documentation to support this device you sold to me.

id like to be able to integrate this thing into my growing business. i have been pretty unhappy so far with the lack of support. If you have any documentation, can you please send it to me. i cant be the only one having issues. Or even asking for help with these VFDs.

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So I had my electrician hook it up as per your recommendations and nothing happens. Nothing lights up on the screen and nothing turns on. I have verified that the vfd that I was supplied is for single phase power and I have single phase power at my shop. It is a 220v vfd and I am supplying it with 220v. What do I do now? Is this vfd a bad one and do I need a new one?

You will need PlanetCNC software for the USB breakout board and when plugging in the USB the computer should automatically recognize the board, however you can go into device manager to see if the USB terminal is working correctly.
The parallel breakout board; the USB is not a connection terminal rather than a power source, and the parallel port will be the communication terminal.
The items you will need for a water cooled spindle would be: water pump, silicon tubing(length desired by customer), a extension cord(from a hardware store(orange))(1 same gauge wire/length as extension cord).

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I am making my own CNC setup using all the electronics from your website and I have many questions. Please advise how to have my computer recognize the USB connection from my breakout board also I would like to use a water cooled spindle but I need to know the parts required for a 4x10 bed area used for woods and plastics

Please contact us at sales@buildyourcnc.com so we can provide you with assistance on your order

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I am trying to purchase a kit for our school in Singapore, and your site keeps refusing our corporate AMEX card. Can you help us figure out what is up with that? Are you not ship to Singapore or something? Our AMEX rep says that the account is authorised for this purchase from our end, so the problem may be with your site? Please advise.

Can you send me a link to the digitizer you are using?

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Hi my names is Minh Truong I would like to said thank you very much for your video I got the system mach3 working fine but one thing I can NOT set and config the digitizer on the board IN4 I am not sure how to setup because in the Mach3 pin 14 for digitizer Please shoe me hoe to set it up for the digitizer.

The whiteAnt is no longer sold; the information on the website is to support legacy customers. We have spoken with you and are sending the materials that you need.

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I am having difficulty with the wiring on the White Ant. The latest electronics that I received don't seem to be anything like the book or even the tutorials. For instance, the three stepper drivers need 6 pin connectors and ribbon cable. How are they wired? There was no thermocouple wire included. Thanks,

Can you provide the model number of your VFD?

Yes, I have the "YL600 - 2S - 2K20"

It just came with a small booklet that is all in Chinese...

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I wired my vfd (2.2kw version) and tried test running the spindle. I configured to your specs on this website, only issue is we got an error code. Err 02, do you know what this is? OR have a list of error codes? Thank you