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Question #: 14283

Question: we just received two nema 11 stepper motors per our order--USR2-2, however they are single shaft, we need double shaft, I thought that's what we ordered. We're sending them back, let me know if you do have the double shaft version and I'll try again to order them. I notice the model number on the motor ends in "A", where the packing slip shows "B".

Current Solution

We just received our new inventory of motors and that specific stepper motor ski came back with only one shaft. I’m not at the office to look at this inventory, so if that is true, they will all be single shaft. We may have other stepper motors with included rear shafts, but I will have to see on Monday.

If I don’t have the double shaft, we will provide a refund upon receipt of the motors. My apologies for this error.

Additional Information:
Hi, I'm sending these motors back today. As I understand you, you might have some motors from the previous lot still in stock, and these would be double shaft but otherwise you don't have any and won't be getting any. If you do have two double shaft versions of this motor please send them; if you don't have two of them please let me know--today if possible--so I can start looking elsewhere. Thanks, Ted Armen


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