Yes, if you have an ordering or shipping issue, please call us during our normal business hours and we will personally look into the issue.

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Hi I have ordered the ARM Microcontroller Beginners Kit (STM32F0) on the 23rd of April but the shipping has still yet to arrive. I did not create an account at the time of purchasing and I am not in the address I provided anymore. May I know how should I go about this problem

We carry several sizes of lead screw and stepper motors on our website, for example here https://buildyourcnc.com/Item/mechanical-leadscrews-lead-screw-!5-5-starts-10-tpi and here https://buildyourcnc.com/ProductSearchResults.aspx. Please call us at 281-815-7701 to discuss the particular lengths you would need and shipping options.

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https://buildyourcnc.com/ProductSearchResults.aspx is not working

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I have a project very similar to cnc machine. I need 3 lead screws of 1.8 m with all set (supports, bearings...etc). and 3 NEMA 42 motors that I can connect with. if those are available, I need the information about shipping to Oman or UAE.

Hola puedo venderte una maquina nueva completa chocofrutfc@yahoo.es

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Hi, I’m purchasing an ox build workbee cnc router from China but I need to purchase the spindle mount, router and all cables/wires. Please can you give a list and quote of what I will need? I am purchasing the electrical pack with it but it doesn’t come with the cables and all other bits I need. Thank tou

See the question on our "Ask the Expert" question-and-answer list on cellular towers under nonionizing radiation for a discussion of RF safety issues associated with cellular radios. The technology underlying cellular radios and base station antennas is similar around the world, but there are differences in systems design and RF safety limits in different countries. For a summary of cellular radio RF safety issues with attention to international differences see the excellent Web page, Cellular Phone Antennas (Base Stations) and Human Health, by John E. Molder, Ph.D., from the Medical College of Wisconsin. Gary H. Zeman Sc.D., CHP

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I LIVE IN ITALY AND WISH TO KNOW MORE ABOUT RADIATIONS CAUSED FROM MOBILE TELEPHONES. TELECOM WOULD LIKE PLACE A WIRE-ANTENNA THE HEARTH OF MY TOWN, I'M AFRAID IT. WHICH KIND RISK HEALTH COULD IT CAUSE? THANK YOU IF WILL SEND ME SOME INFORMATION SCIENTIFIC ARTICLES THIS PROBLEM!

The connections between the driver and the breakout board(USB/Parallel)22-24 AWG wire is preference also going from the potentiometer going to LSPS(laser power supply) , now going from the power supply to the drivers/laser power supply 16-18 AWG wire is our preference.

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I'm about to order your laser cutter , item 279 and a little confused.. in your faq it states you need wire and connectors for assembly, can you be specific on amount and guage of wire or tell me where to find that information?

Our electronics and plug and play systems can be used with any industry standard software, including but definitely not limited to the Vectric line of software.

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I am getting ready (within a week) to purchase your lug in play controller kits... The software I want to use is Vectric. I notice you talk about Mach software and sketch up. Be fore I purchase I want to make sure I can use what ever software I want... Thank you for your time. Pam

Considering enlarging the machine, might have its down sides do to the structural integrity of the scratch build machine. Primarily by making the width longer it will start to sag in the center, which will lead to having to redesign the gantry to be more structurally rigid to support the added length. Which then will increase the weight and height of your gantry to support the add size, which will always end up to creating a larger CNC.

We usually do not recommend modifying the scratch build CNC, due to the very limited capabilities, and the structural design of the scratch build. We also do not recommend using longer than 48" ACME screw/leadscrew due to the increasing chance of warping and bending in the ACME screws/leadscrew in the given length.
We do recommend modifying the CNC machines we sell to accommodate the added requests that some of our customers desire, but you will be limited to the width of the gantry with our machines.

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I've read your book and I'm looking to purchase the hardware kit with DVD as well as an electronics kit. I would like my machine to have a working area of at least 24" wide by 48" long. Can I just make the bed (and gantry) wider to accommodate larger priceslike 30"x60"? If so what electronics kit would you recommend?

If you are wanting to use servos, I would highly recommend using closed loop steppers and drivers. You will get the best features of both the servo closed loop and the exact digital positioning of stepper motors.

For controllers: the pokeys57cnc will work with either Mach3 or Mach4
https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach4-mach3-USB-ethernet-Board

Otherwise, you can use the Mach3 USB controller if you only an on using Mach3:
https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach3-USB-Board

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Hi there. I have an ex school Boxford HSRmi2 sat in my workshop, good condition and I'm assured it's all ok, but I want to rip everything out and go down the Mach 3/4 rabbit hole with servos. I need help at this point as I haven't done anything like this before and have no knowledge of controllers/motors etc. Could someone please point me in the right direction? Thanks.

I just looked at your account and noticed that your shipments has not been made yet. I will talk to the shipper tomorrow morning when the office opens determine what happened. My apologies for this.

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I ordered a 1.5kW Spindle and Inverter (110 Volt) on December 18th and have heard nothing since. I notice you did charge my credit card for the purchase. Please update me with an ETA as soon as possible.

We will contact you with a list of options.

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I would like to upgrade my older engraver to usb or parallel port i want to build as much of it as possible to cut down on expense. The name of the engraver is New Hermes vanguard 4000 the specs can be found on the internet. Looking to purchase parts today please contact me at 937-262-8446 or email me at isaacjcrawford@sbcglobal.net with the information and part numbers thanks.

The Mach3 USB interface board requires 24V relays externally. There are no relays on the mach3 usb board. If you use an external relay on the mach3 usb board, the relay connects to the V+ which is 24V and the output pin is the return.

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I understand what you are saying. Does your relay board work with the Mach3 USB board? If not, what relay board do you suggest to work with this usb controller?

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Our relay board works with our parallel breakout board. An off the shelf SSR (Solid State Relay) made for 24V should work fine.

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I bought a 'BuildyourCNC V1' relay board to go with my mach3 usb controller. I have been sent a 'Songle' relay. It's not the one in your picture and it's got different connections, for which there isn't a wiring diagram. The one I ordered says it is 5v, this one seems to be saying it's a 24v unit. Can you please explain what has happened? Thanks

The Mach3 USB interface board requires 24V relays externally. There are no relays on the mach3 usb board. If you use an external relay on the mach3 usb board, the relay connects to the V+ which is 24V and the output pin is the return.

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I understand what you are saying. Does your relay board work with the Mach3 USB board? If not, what relay board do you suggest to work with this usb controller?

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Our relay board works with our parallel breakout board. An off the shelf SSR (Solid State Relay) made for 24V should work fine.

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I bought a 'BuildyourCNC V1' relay board to go with my mach3 usb controller. I have been sent a 'Songle' relay. It's not the one in your picture and it's got different connections, for which there isn't a wiring diagram. The one I ordered says it is 5v, this one seems to be saying it's a 24v unit. Can you please explain what has happened? Thanks

Sure, let me check.

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Your order was shipped out on Tuesday (10/20/2020). I noticed that your email was not stored in the customer record when the order was made. I will send you the tracking number via email now.

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Placed an order for the cable set for the Pokeys57cnc interface on 10/20 but it is not showing up in My Account as being ordered. It was charged to my credit card and I have not had any info that it was received by you.

If you were logged in when you made the purchase, you can click the "My Account" link at the top of any page on this website and see all of your orders, order line items (with direct links to these items), and shipment information.

Here is a link to the "My Account" page for your convenience:
https://www.buildyourcnc.com/CustomerInfo.aspx

I did not see your username on your internal customer record, so I added this username and you should be able to see the information in the "My Account" page.

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I just tested your accounts page and the cable carrier links are in there. Thanks and please let me know if you need further assistance.

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I have purchased cable carrier chain and would like to know if you could send me a copy of that order as I need to purchase extra lengths of the links I bought. Thanks

The laser tube is a consumable item in all CO2 lasers, unless the laser tube can be recharged. My laser tubes will most likely work as long as the mouts are the same size. Let me know the mount diameter and the length of space for the tube in the Epilog Laser Cutter and Engraver and I will let you know.

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My Epilog Summit (3.3) only works from Windows Millenium and 98. Notconsistently from WXP, but sporadic raster and vector combined does happen. I can't get it to work right w XP through Harvard Draw, Corel,Image Folio, Stika, DrawMagic or anything else I have. But Millenium isOK except for the advanced mapping to colors function is very difficult.When it does rarely accept a graphic from my XP system from CorelDrawEssentials or 8.0, it will allow complete control for photo etching -speed, power and shade mapping. It is the same driver for both mysystems but the control panel page looks different in the 2 computers. The laser takes 45 seconds to initialize after power on. You can use a USB to Parallel adapter cable for your laptop or modern computer connection. The laser needs the old style printer connection. Test your laser by holding all 3 power/focus/speed buttons until homed. Close the lid. "Online" for lase, any other button for laser off. Should be an audible beep every few seconds while your laser is functioning. This is not a motion test -only laser firing.

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I have a 25 watt Epilog Summit Model 2000/25 laser engraver. I believe my tube is going bad due to limited vector cutting and no raster. Do you think there is a way to retrofit with your products to make it work well. Mirrors are new and mechanical is good. Thanks.

If you would like to come to the office, please call the office at 281-815-7701 to request a visit at your specified time within our business hours so we can make sure that the right person will be there to assist you.

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I am considering the purchase of a Black foot or Green Bull CNC router and would like to come and visit your facility to see them in person and to discuss my requirements. Please can you tell me your address. I am based in NW Houston. Many thanks.

If the gantry height is changed by, say 3 inches, then the z-axis front, rails and back (where the nut is mounted) needs to increase by 3 inches.

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Has anyone built the machine from the book plans and made changes to the Gantry to allow an increase in the Z-axis travel. If so, what dimensional changes need to be made besides increasing the height of the Z-axis pieces? I would imagine the gantry rail and sides have to be altered as well. Am i missing anything?

There are two things to consider when using two stepping motors on a single axis. Since you want both motors to spin at the same rate and possibly in the same direction, you need to connect both motor drivers to the same breakout board pins. For example, if you want two motors on the x-axis and the x-axis pins on the breakout board are #2 for step and #3 for direction, the #2 will connect to the step (cp) terminal on each driver and the #3 will connect to the dir (cw) terminal on each driver.

However, if the motors will be opposing (one motor will need to spin in the other direction), you will need to consider either flipping the rack on one side, or adding a circuit to invert the direction (#3) signal going to that driver.

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I'm planning a rack and pinion style gantry, and need clarification on how to slave a second stepper to the Y (or X). Can you direct me to that information for your products?

Unfortunately, end mills will dull over time and need to be sharpened or repurchased. We do not currently offer any sharpening service, but we have a large selection of end mills you can find here http://www.buildyourcnc.com/ProductsEndMills.aspx

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Hi, I got two different bits I use alot. The 1/16th and 1/32 end mills. I use them alot for making signs. They seem to be getting dull. They are very expensive so I was wondering can you sharpen these bits? Do you have a service to do this? Thank you