That order did not show up in our system. We searched and found it in our PayPal activity. We are sending it today. My apologies for this.

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I received my order, thank you. However the collet nut will not fit my Porter Cable 690, the threads are too coarse. Can you please send the correct nut, and I will return the wrong nut.
Thank you,
Tom

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I believe the wrench is different also.

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Ok. I will send the correct wrench and collet nut.

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It’s Monday 11-16, and I have not received the nut and wrench. Have you shipped it yet?

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Let me check.

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The set of collets and nut/spanner came straight from the supplier PreciseBits. I am working to understand what went wrong and get it resolved.

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Do you have any new info on the status?

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It’s now Dec 2nd, I ordered this on Oct 7th. No resolution yet! Still waiting, Not very happy.

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I ordered a collet set for a Porter Cable router on 10/7, my card was charged on 10/8. I have not heard anything from you as to when it would ship, or even a confirmation of the order. Please let me know the status.

Once your place an order you should receive an confirmation email automatically. If you did not receive it please check if you entered your email address correctly or if it may have gone to a junk/spam folder. Generally with certain items we specify a lead time and once orders are ready to ship you will be automatically notified with an shipment notification email, assuming your email address was correctly entered. If you have any questions pertaining to orders please contact sales@buildyourcnc.com

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I ordered a WhiteAnt on Dec 5 (saturday). I have never received an order acknowledgement nor a shipping date, but my credit card has been charged. I don't think that is usual. Can you provide an update, please?

The most likely issue here is that your email did not save in our system. Please email us to determine your shipping status and tracking number at customerservice@buildyourcnc.com

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I ordered the Mach 3 usb controller board on the 1st and I have not received an order conformation or shipping confirmation. My account was charged however.

I just looked at your account and noticed that your shipments has not been made yet. I will talk to the shipper tomorrow morning when the office opens determine what happened. My apologies for this.

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I ordered a 1.5kW Spindle and Inverter (110 Volt) on December 18th and have heard nothing since. I notice you did charge my credit card for the purchase. Please update me with an ETA as soon as possible.

Certainly. The easiest way to process this and get you the correct item, re-order the new item and go ahead and send the mis-ordered item back with a note that you would like a refund for this order.

If time is not a factor for you but you don't want to be out-of-pocket, then simply send the item back (with a note that you need a refund) and you can re-order after the refund is made.

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Hi Guys, I just received an order for some cable and realized the moment it arrived that I Miss-ordered. I ordered 8 wire instead of 4 wire. Can I exchange?

To determine the status of your order, simply log in and click on the "[My Account]" link at the top of the page. If you purchased as a guest, you will need to call the office to determine the status and get the tracking number for your order.

The office phone number can be found by clicking "Need Help?" is located at the top right of all buildyourcnc.com web pages.

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I placed an order for a 4th axis with tailstock on Wednesday and was just wanting to check on the shipment status. I'm needing the item early next week and need to confirm that it will arrive in time. Thank you.

Which input on the board are you using?

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I'm having the same problem, and the net is offering no answers. It was working fine, then quit. I'm guessing some kind of update broke it

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I'm having the same problem, and the net is offering no answers. It was working fine, then quit. I'm guessing some kind of update broke it

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My pokeys57cnc board is showing the Probe active all the time. I have removed all connections to the probe inputs on the board including the grounds and it still shows active.

Yes. We will send you an invoice for your order poste haste. Thanks you for your order and we apologize if this has caused you an inconvenience.

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Thank you very much! I really appreciate it.

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I received my package and everything looks perfect but there wasn't an invoice in it. Can you please send me an invoice for my order? My tracking number was 9405511699000982499109.

You can ask the question on this customer Service section. The questions on this section get answered immediately, or faster than our email service.

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I have received an email from you re my question Number 13956 and I want to make some inquiries re just the control board could you send me a email address as using the address that the email was sent to me keeps coming back.

Did this spindle come with a 110V 1.5kW VFD?

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The reason I ask is because the 220V 1.5kW spindle may work well with the 110V 1.5kW VFD. I believe we did the test prior to shipment.

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I have a 110V HY01D511B VFD already. I did not know they would work together. I will give this a try.

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If you did't get the VFD paired with the spindle from us, then I would not connect the 220V spindle with your VFD. Let me ask my technician and get back with you.

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My technician said that it should work since the 220V 1.5kW spindle worked with our 1.5kW 110V VFDs.

Remember to seek the advice and guidance of a professional electrician when connecting these types of high powered devices.

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Do you have any info on the settings? I would rather buy a pre-configured VFD from you if you don't have the settings for my HT since I have already fried one spindle because of lack of documentation from the manufacturer. If you can setup a VFD that works with the spindle you sent at 110v input voltage I would be fine with the extra expense.

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I ordered a 1.5KW 110 volt spindle. I just received the box and the spindle clearly says on the foam packaging and the side of the spindle that it is 220V. I think you shipped me the wrong spindle

Yes, if you have an ordering or shipping issue, please call us during our normal business hours and we will personally look into the issue.

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Hi I have ordered the ARM Microcontroller Beginners Kit (STM32F0) on the 23rd of April but the shipping has still yet to arrive. I did not create an account at the time of purchasing and I am not in the address I provided anymore. May I know how should I go about this problem

Yes, you can connect a THC, Torch Height Controller, with the Mach3 USB controller. The THC uses the inputs to determine if the z axis needs to move up or down according to the arc of the plasma torch. The THC connects its outputs to the inputs of the controller so the controller will be informed of the states of the plasma torch.

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I am interested in using the Mach3 USB interface board. I was wondering if there was a way to run a torch height controller with this board for use with a plasma cutter, and if so do you know of any THCs that will work. Thank you.

Identify the Control Signals: First, determine which control signals from the DB25 interface card are used for spindle speed control. Typically, these are PWM (Pulse Width Modulation) signals or analog voltage signals.

VFD Configuration: Your VFD should be configured to accept the type of control signal your DB25 card provides. This involves setting parameters in the VFD that correspond to the type of input signal it will receive for speed control.

Wiring: Connect the appropriate output pins from the DB25 card to the input terminals on the VFD. This usually involves connecting the PWM or analog output to the corresponding input on the VFD. Make sure to consult the manuals for both your VFD and interface card for specific wiring details.

UCCNC Settings: Configure UCCNC to output the correct type of signal (PWM or analog) that matches your VFD's configuration. This is done through the software's spindle setup section.

Test and Adjust: Run some tests to ensure that the spindle speed is being correctly controlled by UCCNC. You might need to tweak settings in either the VFD or UCCNC for optimal performance.

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HEY ! I HAVE PURCHASED A VFD WITH MATCHING SPINDLE 1.5KW AND CONTROL PROGRAM UCCNC. MY INTERFACE CARD IS DB25, THE QUESTION HOW DO CONNECT TO DB25 SO THAT CAN SPEED UCCNC? SINCERELY "CNC BEGINNERS"

Once we create the tracking information for an order, and it is entered into our system, you get emailed to the email address on file, with the tracking information. Sometimes these emails end up in the spam folder of your email, so please check there as well. You can also call, or email, us and we will let you know the status of your order.

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I ordered a Blacktooth Laser, but received no response that processing of the order has started? Will I be notified of shipping as soon as the weeks lead time is complete?

The relay is only used for devices like routers, spindles, coolant, mist, etc. The relay works like an automatic switch and will allow current to pass when the relay is engaged.

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The relay doesn't have a A+ B - it has signal in god. 5v. / 0 S P. This has to go to my USB motion card wiring shows v+ goes to top of coil no number and comes out the bottom to #2 the relay I got from you is not that simple

Send me an email so I can confirm the purchase. customerservice@gmail.com

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I purchased a brealout board a couple days ago and it does not show under my account as being purchased, the cash was drawn from me. I assumed I could look and see it in my account and get a tracking number when it is shipped

Are you connecting this spindle and pokeys57cnc controller to a CNC? or are you simply wanting to control a spindle by itself?

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Sorry, I thought that my question made it clear that it is for a Chinese 40W laser and I am replacing the original board in it with the 57cnc and I’m told that I need to buy stepper drivers and probably the stepper motors as well and I was asking which drivers and motors would be most suitable for me to buy to go with my already purchased from here 57cnc board

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Ps, I intend to use Auggie from Gearotics to drive the laser

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I have a Chinese 40w laser that I was advised to get a pokeys57cnc for which I did. I didn’t realise that I would need stepper drivers for so was wondering which you would recommend as well as which stepper motors as I may as well replace those as well. Any advice is gratefully received, thanks

When we receive an email pertaining to shipped product issues, they are forwarded to our shipping department. If you do not receive a response, for any reason, please contact us again by email, and/or give us a call at 281-815-7701

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Hi, I received a laser tube last week, and it was brokken in the packet. I tried to write to customer service but no answer so far. How do you handle this? The packet was not dammaged in any way. I was only able to see it was broken when it was complete unpacked.

We will provide shim washers as a part of machine assemblies, but when purchasing lead screw and bearings, the shim washers must be purchased as well. Please give us a call and we can send them out.

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I just ordered a 1/2" lead screw and bearings, etc. But I don't see any 1/2" shim washers for those bearings. If you have any, please toss 8 of them in the shipment and I'll gladly reimburse you.