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### Question #: 14146

Question: I received my package and everything looks perfect but there wasn't an invoice in it. Can you please send me an invoice for my order? My tracking number was 9405511699000982499109.

Current Solution

Yes. We will send you an invoice for your order poste haste. Thanks you for your order and we apologize if this has caused you an inconvenience.

Thank you very much! I really appreciate it.

Respond:

### Other Possible Solutions to this Question

• Could you please e-mail us the invoice for the order, shipment is currently at the customs and your invoice is needed so it can be cleared. As I can't seem to find any order number or other reference in your system, the only reference I have is the tracking number LZ676176940US and the order date is 12/26/2017. Thanks!

I just sent you the commercial invoice via email. Thanks.

• hello there, i am using servo motor for my X and Y Axis but i dont know how to calculate steps/mm for that, the lead screw i am using is have pitch of .5 mm. please helpme on this i have done everything only this point is pending.

The formula for finding the steps per mm is found in the units itself. First, you mentioned that the motor is a servo. This needs to be clarified as a servo is different than a stepper motor. Some servos behave similar to a stepper motor, so I will continue with this in mind.

The formula is (steps/mm):

You need to find the steps. The stepper motor has a natural number of steps per a full revolution. This is typically 200 steps per revolution.

The driver for the stepper motor allows you to increase the number of steps per revolution by adding a specified number of steps between each step. For instance, if you set the driver to 1/4 microstepping, then instead of having 200 steps per revolution, you would have 200 x 4 = 800 steps per revolution.

So now we have the first part of the formula:

Steps / mm = (200 x 4) / mm

Lets determine the mm side of the formula:

You mention that the pitch is 0.5 mm. Check to insure that the lead is also 0.5 mm. This could be a multiple start lead screw where the pitch is different than the turns per mm. If in this case, that the 0.5 mm is the travel for one full revolution, then you can simply plug this into the formula as:

mm = .5 mm

Otherwise, determine how fat the travel is for one complete revolution.

Therefor, with what we know and the driver is set at 1/4 microstepping and the stepper motor has a natural step count per revolution at 200:

steps / mm = (200 steps x 4) / 0.5 mm = 800 steps / 0.5 mm = 1600 steps / mm

If your travel for one revolution is not 0.5 mm, then plug in your travel distance instead.

i know about steps/mm calculation for stepper motor, because i am using servo motor that why i asked about that. please tell for servo motor.

because its my first time with servo motor i have no idea about calculation of parameter with servo.

Have you attempted to contact the manufacturer or seller of the servo? We typically respond to customers of our products on this customer service area, unless we have extensive knowledge of the subject and can answer the question efficiently.

• I ordered a WhiteAnt on Dec 5 (saturday). I have never received an order acknowledgement nor a shipping date, but my credit card has been charged. I don't think that is usual. Can you provide an update, please?

• I recently received missing stop button and limit switches in my 5x kit. Thank you. Is there suppose to be any bulk wiring in kit for limit switches and 2.2 spindle? If not could you please describe correct gauge wire for both? Cheers.

The hookup wires you will need is 22 to 24 AWG stranded and shielded for the wiring of the limit switches and E_Stop. Our kit customers select various places for these switches, so we don't supply the wiring. If you don't use shielded cable, you will need to change the debounce setting in Mach3 (if that is the control program you are using).

We typically use 14 AWG stranded wire for the VFD to Spindle (U, V, W) connections.

• Hi my name is Robert and I have try to contact you on a purchase from you around 24 sept and i have not received it so i tried calling you via 281-815-7701 and talked to many other person except you . 9am to 5pm Could you Please send a Phone number that work please.

What is the item that you purchased on Sept 24?

• I have not received my order even though USPS says they delivered it to my home. Its nowhere to be found. The tracing number is 9405511699000140422765, please help me.

In the tracking for that package, it says it was "Delivered, Garage or Other Location at Address". The package was probably too large to insert it in the mail box. If it was delivered on your porch or garage as stated in the tracking, then a person may have walked away with it. Call your local USPS office and inform then that your package was not where it stated on the tracking.

• Placed an order for the cable set for the Pokeys57cnc interface on 10/20 but it is not showing up in My Account as being ordered. It was charged to my credit card and I have not had any info that it was received by you.

Sure, let me check.

Your order was shipped out on Tuesday (10/20/2020). I noticed that your email was not stored in the customer record when the order was made. I will send you the tracking number via email now.

• I have received an email from you re my question Number 13956 and I want to make some inquiries re just the control board could you send me a email address as using the address that the email was sent to me keeps coming back.

You can ask the question on this customer Service section. The questions on this section get answered immediately, or faster than our email service.

• I just ordered a 1/2" lead screw and bearings, etc. But I don't see any 1/2" shim washers for those bearings. If you have any, please toss 8 of them in the shipment and I'll gladly reimburse you.

We will provide shim washers as a part of machine assemblies, but when purchasing lead screw and bearings, the shim washers must be purchased as well. Please give us a call and we can send them out.

• Hi Guys, I just received an order for some cable and realized the moment it arrived that I Miss-ordered. I ordered 8 wire instead of 4 wire. Can I exchange?

Certainly. The easiest way to process this and get you the correct item, re-order the new item and go ahead and send the mis-ordered item back with a note that you would like a refund for this order.

If time is not a factor for you but you don't want to be out-of-pocket, then simply send the item back (with a note that you need a refund) and you can re-order after the refund is made.

• l I know when my item has been shipped? I ordered it under guest check out, I’ve called the number 4 times and no answer! The email I received said it will arrive by email?

From our records, you ordered Mach3. We purchase the license from the software developer and then we email you the license file that will be copied into your Mach3 installation.

Make sure to install Mach3 while you wait for the license file to be emailed to you.

• Please let me know info about order for mach4 approval #2MT90765S1920712X. I haven't received an email. Thank you.

Hi, did you purchase the Mach4 license?

• I want to by a 5 by 10 foot kit, sorry, I don't have the time to read everything here. what should I be thinking about, Can you veiw my cart and tell me what else I need to get?

In regards to getting a complete plug and go system, there are a lot of items to consider.
Electronics, DYI or one of our electronics kits that come assembled and tested?
Cable for the motors is a additional purchase, spindle? = silicone tubing/water pump, etc.
Cable carrier (wire management), software (also additional purchase).

• I ordered 96 inches of the 1/2 inch 10 tpi drive screw. I need it in 3 pieces. 53 inches, 30 inches, and 13 inches. Please let me know if that can happen. Thankyou

Yes. We will make sure the lead screw is cut to those dimensions. 53/30/13

• I ordered a 1.5kW Spindle and Inverter (110 Volt) on December 18th and have heard nothing since. I notice you did charge my credit card for the purchase. Please update me with an ETA as soon as possible.

I just looked at your account and noticed that your shipments has not been made yet. I will talk to the shipper tomorrow morning when the office opens determine what happened. My apologies for this.

• hi, I atacched a laser system to my modified book machine. it worked fine for a few trials but for some reason has lost power and is not cutting through any more, it does engrave thou. what can I check for? I´ve tried everything I can think of.

Make sure to check your supply lines. Air flow is especially important.

• I ordered a vacuum pump switch Approval Number:6WJ54852DT519742T my email is sm1omeara@yahoo.com can you send me a confirmation.

• I received the software package I ordered ArtCAM Express 2013, It had no dongle nor have I recieved the PAF License number. Pease advise......

We are in the process of sending the correct items (with the purchase of ArtCAM), with all recent and future orders. Please refer to your email for a order(conformation/ tracking info) for your package delivery location.

• I ordered a collet set for a Porter Cable router on 10/7, my card was charged on 10/8. I have not heard anything from you as to when it would ship, or even a confirmation of the order. Please let me know the status.

That order did not show up in our system. We searched and found it in our PayPal activity. We are sending it today. My apologies for this.

I received my order, thank you. However the collet nut will not fit my Porter Cable 690, the threads are too coarse. Can you please send the correct nut, and I will return the wrong nut.
Thank you,
Tom

I believe the wrench is different also.

Ok. I will send the correct wrench and collet nut.

It’s Monday 11-16, and I have not received the nut and wrench. Have you shipped it yet?

Let me check.

The set of collets and nut/spanner came straight from the supplier PreciseBits. I am working to understand what went wrong and get it resolved.

Do you have any new info on the status?

It’s now Dec 2nd, I ordered this on Oct 7th. No resolution yet! Still waiting, Not very happy.

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