You can ask the question on this customer Service section. The questions on this section get answered immediately, or faster than our email service.

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I have received an email from you re my question Number 13956 and I want to make some inquiries re just the control board could you send me a email address as using the address that the email was sent to me keeps coming back.

Sure, let me check.

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Your order was shipped out on Tuesday (10/20/2020). I noticed that your email was not stored in the customer record when the order was made. I will send you the tracking number via email now.

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Placed an order for the cable set for the Pokeys57cnc interface on 10/20 but it is not showing up in My Account as being ordered. It was charged to my credit card and I have not had any info that it was received by you.

Sure, our blueChick and blackToe CNC Routers are considered relatively small machines at 1'x3' and 2'x4' respectively. They both use NEMA 23/24 motors. We recommend connecting the machines to either Mach3 or LinuxCNC and come with the necessary interface for either control software. You will need a computer for the control software and if you desire LinuxCNC, you will need a parallel port. Mach3 will accept either parallel port, or USB interface.

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I recently purchased the linksprite cnc engraving router and was wondering if your 3 axis small kit would be ok? the engraver came with nema 17 motors and a arduino board but but not liking the grbl control. could you point me in the right direction .Thanks.

From our records, you ordered Mach3. We purchase the license from the software developer and then we email you the license file that will be copied into your Mach3 installation.

Make sure to install Mach3 while you wait for the license file to be emailed to you.

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l I know when my item has been shipped? I ordered it under guest check out, I’ve called the number 4 times and no answer! The email I received said it will arrive by email?

Does the board's light come on at all? Did you try only connecting the controller to the USB, without the 24V connected to see if the board is functioning?

Thanks

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Hi Patrick, Larry Here, I'm still having the same problem with the new board. When I plug the usb cable in the board, I get the flashing light but when I measure the voltage on the output pins I get no voltage at all. Mach3 says that the pins, 1 thru 4 are enabled and the output is enabled on all the pins just the way I set them, but no joy.

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I purchased the Mach3 USB controller, however when I ran the test procedure, I get no response from the board, however the light comes on but does not flash when I Press the arrow keys, and measurements with the multimeter shows no voltage on the output connections. the meter shows 24 volts on the 24 volt connection across 24v and DCM. I believe the board is corrupt.

Fusion 360 is a program that allows you to design in a parametric 3 dimensional environment and also provides a great CAM toolset. Fusion 360 will produce the gcode with the CAM capabilities. The gcode is used to move the machine in various ways in order to mill the material; however, software is needed to interpret this gcode and cause the machine to move according to the gcode instructions. This is called control software. So Fusion is CAD/CAM, and you still need "control". Mach3 is one example of control software for milling and is highly recommended.

Install Mach3 onto the computer that will connect to the redFly(CNC electronics), then configure the Mach3 parameters for the machine (motor tuning, plug-ins, inputs/output, etc.). Home the machine, load the gcode into Mach3 and the machine will move according to the gcode.

A word of caution, since you are new to CNC machines, make sure you familiar yourself with the machine and the movements of the machine specific to how the gcode is arranged with respect to the coordinates of the machine. Try with very simple gcode until you get a very good understanding of how the machine will move.

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Hello, My friend has purchased the Redfly and I am helping him a little with it. We are both very new to CNC. I am using fusion 360 at the moment. This can tool path and create gcode. I was wondering if Mach 3 or similar is still needed. Is there a tutorial you could point me to that explains how to get the Gcode from the PC, via Serial to the Redfly?

with parallel port controllers, you have the ability to jog using two axes at the same time, but with USB controllers, this is not possible.

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[575] Hi, I recently purchased this board and everything seems to be fine! But I am not being able to jog two axis at same time as I used to do on my older board. Did I do something wrong?

Yes. We will send you an invoice for your order poste haste. Thanks you for your order and we apologize if this has caused you an inconvenience.

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Thank you very much! I really appreciate it.

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I received my package and everything looks perfect but there wasn't an invoice in it. Can you please send me an invoice for my order? My tracking number was 9405511699000982499109.

When you plug the USB controller into the computer using a USB cable, and the planet-cnc software is running, you will be presented with a dialog box that will contain a text box for the key that you received from the planet-cnc folks.

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Is there any other software that will work with your controller Mach3? Thanks for the help!

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However it how do I get the software to work? PlanetCNC sent me a key that looks like it will only work with a backup control board I purchased from them?

Attaching two motors in parallel is possible, but you will need another motor and driver for the opposite side. Each motor must have its own driver to work accordingly and fluently. The two can be wired together, to the same pins on your breakout board and set the dip switches on the driver to match the ones on your x-axis(ex). But remember to view the orientation of the motor and which way it spins, since it is on the opposite side it will have to be orientated correctly to move in sync with the other motor.

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I just finished building my first CNC with the electronics I purchased from you and I am already thinking about improving it. I would like to build a 2 motor X axis solution. Is it possible to attach 2 parallel motors and drivers to the BlueBrew Breakout Board? If so, how?

CAD drawings are not furnished with the purchase of a machine.

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I have a greenbull 5x Long Z. I thought I read that I would get the CAD files to the machine when I purchased it? I want to make a couple modifications. Thanks!

The relay is only used for devices like routers, spindles, coolant, mist, etc. The relay works like an automatic switch and will allow current to pass when the relay is engaged.

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The relay doesn't have a A+ B - it has signal in god. 5v. / 0 S P. This has to go to my USB motion card wiring shows v+ goes to top of coil no number and comes out the bottom to #2 the relay I got from you is not that simple

Depending on the type of motors and connection type, you could adapt your motors to work with our electronic packages, but you will receive additional motors since our kit is complete.

Now you will have to take into affect the actual motors you have and compare or get accurate replacements(Ex. our 425 oz motor(1/4" input shaft) will have to be same size or similar entry holes)

Your Controller board will be the major issue, due to its wiring and processing manner, you can view the connections for our breakout boards to compare with yours! (parallel: https://www.buildyourcnc.com/item/electronicsAndMotors-parallel-breakout-relay#prettyPhoto/2/)(USB: https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-USB-Controller-Breakout#prettyPhoto/2/)
Email(customerservice@buildyourcnc.com for further help)

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I purchased the original instructions about 3 years ago and successfully built that device. Now I am looking at the 13X36 Bluechick base kit. Will all my original electronics work with the new kit? Is there a parts list that you could send me for the 13x36 Kit?

When dealing with 3rd party machines, we have a universal setup that will fit almost any other machine, although please take in consideration the specifications in which your stepper motors and drivers are used and set to!
Now changing the controls, would be more or less changing the Breakout board/interface board to a different one that might use a different program to run your machine. Usually you will not need to change your interface board or breakout board, unless the 3rd party manufacture made it specifically to that set up.

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I purchased a 3040 CNC router off eBay a year ago and would like to change the controls. The steppers are 185oz.in motors. My question do i need to purchase a interface board and break out boards?

We are working on a keypad that will connect to the USB interface. It is possible to create a quick keypad using perf-board and some push buttons. All you need to do is connect one side of the switch to the pin of the axis and direction and the other side of the push button to the 5v pin. The datasheet shows the pinout of the jog connector.

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I had found the pins to wire in a job connector. My question is, what sort of connector do I look for (on Amazon for example) that will work for each 2 pin pair? I suspect they are the same as the connector for power and reset on my computer's motherboard, but I have no idea what to look for (what to buy).
thanks.

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I need to find a connector(s) to wire a pushbutton array to the USB board I purchased. Do you sell such a connector. Can you tell me what to look for?/What such a connector is called?

Yes, you can contact me at customerservice@buildyourcnc.com to get the full BOM for that machine.

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I have a green lean machine that I acquired from a friend that had to move cross country and could not take the machine with him. It was partially disassembled and stored in his garage. Unfortunately, he lost a couple of parts I cannot easily replicate. Is there a parts list anywhere for this machine so that I can order replacements?

I just sent you the commercial invoice via email. Thanks.

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Could you please e-mail us the invoice for the order, shipment is currently at the customs and your invoice is needed so it can be cleared. As I can't seem to find any order number or other reference in your system, the only reference I have is the tracking number LZ676176940US and the order date is 12/26/2017. Thanks!

Do you have Windows 10? Did you do a major update on Windows 10? Many customers are finding that the most recent (6/3/2018) update of Windows 10 is crashing Mach3. Contact Machsupport.com to inform them of this problem.

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I have purchased Mach 3 license, motors, drivers, and break-out board from you.....gotten it all working..... but recently, a friend tried to help me load Alpha Cam toolpath code with no success, now Mach 3 won't even load. how do I get it working again?

The Breakout Board is a single product assembly, it will not include a short ribbon cable nor connectors. You can find the parts required to build or make your specific ribbon cable in our motion electronics page or follow the links below:

25 Conductor Flat Ribbon Cable: https://buildyourcnc.com/item/electronicsandmotors-connector-DB25-conductor-ribbon-cable

25 pin D-Sub Male connector: https://buildyourcnc.com/item/electronicsandmotors-connector-male-dsub-DB25-ribbon

25 pin D-Sub Female connector: https://buildyourcnc.com/item/electronicsandmotors-connector-female-dsub-DB25-ribbon

You can also buy a complete DB-25 cable:
Male to Female Parallel Cable: https://buildyourcnc.com/item/electronicsAndMotors-cable-wire-db25-male-female
Male to Male Parallel Cable: https://buildyourcnc.com/item/electronicsAndMotors-cable-wire-db25-male-male

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Does the break out board come with the short ribbon connectors? Mine was soldered together and the new one comes with a plug. If it does not come with one where do I get one, I need the short ribbon connector to go with it.