You can ask the question on this customer Service section. The questions on this section get answered immediately, or faster than our email service.

Click the link to add information to this solution:
I have received an email from you re my question Number 13956 and I want to make some inquiries re just the control board could you send me a email address as using the address that the email was sent to me keeps coming back.

As shown in the instructions the laser tube that was used was a different model which had the metal end, compared to our full glass tube models we currently ship with the machines.
So there is no difference besides appearance between the two tubes.
The focus lens should be placed in the laser nozzle assembly and not on the laser tube itself.


Additional Information:



Additional Information:



Additional Information:

Click the link to add information to this solution:
I bought a blacktooth laser from you about a year ago.. I am finally getting around to installing the laser tube and I noticed that my tube does't have the metal end on it like all the pictures I've seen. is this a focus lense and can I purchase one?

The relay is only used for devices like routers, spindles, coolant, mist, etc. The relay works like an automatic switch and will allow current to pass when the relay is engaged.

Click the link to add information to this solution:
The relay doesn't have a A+ B - it has signal in god. 5v. / 0 S P. This has to go to my USB motion card wiring shows v+ goes to top of coil no number and comes out the bottom to #2 the relay I got from you is not that simple

Sure, let me check.

Additional Information:
Your order was shipped out on Tuesday (10/20/2020). I noticed that your email was not stored in the customer record when the order was made. I will send you the tracking number via email now.

Click the link to add information to this solution:
Placed an order for the cable set for the Pokeys57cnc interface on 10/20 but it is not showing up in My Account as being ordered. It was charged to my credit card and I have not had any info that it was received by you.

I just sent you the commercial invoice via email. Thanks.

Click the link to add information to this solution:
Could you please e-mail us the invoice for the order, shipment is currently at the customs and your invoice is needed so it can be cleared. As I can't seem to find any order number or other reference in your system, the only reference I have is the tracking number LZ676176940US and the order date is 12/26/2017. Thanks!

If you would like to come to the office, please call the office at 281-815-7701 to request a visit at your specified time within our business hours so we can make sure that the right person will be there to assist you.

Click the link to add information to this solution:
I am considering the purchase of a Black foot or Green Bull CNC router and would like to come and visit your facility to see them in person and to discuss my requirements. Please can you tell me your address. I am based in NW Houston. Many thanks.

The hookup wires you will need is 22 to 24 AWG stranded and shielded for the wiring of the limit switches and E_Stop. Our kit customers select various places for these switches, so we don't supply the wiring. If you don't use shielded cable, you will need to change the debounce setting in Mach3 (if that is the control program you are using).

We typically use 14 AWG stranded wire for the VFD to Spindle (U, V, W) connections.

Click the link to add information to this solution:
I recently received missing stop button and limit switches in my 5x kit. Thank you. Is there suppose to be any bulk wiring in kit for limit switches and 2.2 spindle? If not could you please describe correct gauge wire for both? Cheers.

In the tracking for that package, it says it was "Delivered, Garage or Other Location at Address". The package was probably too large to insert it in the mail box. If it was delivered on your porch or garage as stated in the tracking, then a person may have walked away with it. Call your local USPS office and inform then that your package was not where it stated on the tracking.

Click the link to add information to this solution:
I have not received my order even though USPS says they delivered it to my home. Its nowhere to be found. The tracing number is 9405511699000140422765, please help me.

Yes. We will send you an invoice for your order poste haste. Thanks you for your order and we apologize if this has caused you an inconvenience.

Additional Information:
Thank you very much! I really appreciate it.

Click the link to add information to this solution:
I received my package and everything looks perfect but there wasn't an invoice in it. Can you please send me an invoice for my order? My tracking number was 9405511699000982499109.

Once your place an order you should receive an confirmation email automatically. If you did not receive it please check if you entered your email address correctly or if it may have gone to a junk/spam folder. Generally with certain items we specify a lead time and once orders are ready to ship you will be automatically notified with an shipment notification email, assuming your email address was correctly entered. If you have any questions pertaining to orders please contact sales@buildyourcnc.com

Click the link to add information to this solution:
I ordered a WhiteAnt on Dec 5 (saturday). I have never received an order acknowledgement nor a shipping date, but my credit card has been charged. I don't think that is usual. Can you provide an update, please?

You would use a combination of bearings and collars to prevent your lead screw or rod from being able to move back and forth. Without it being able to move back and forth, you shouldn't have the couplings coming apart, because the motor is solidly mounted and unable to move as well.

I will try to draw a picture using symbols, with a key to define what each part is.

--CB|--------------|BC}{M

- = Lead Screw or Rod
C = Collar
B = Bearing
| = Wood, the frame of your machine
}{ = Coupling
M = Motor

On the example above you could replace the collar on the motor side with one half of the coupling, putting it right upside of the bearing to hold it in place instead. Like this:

--CB|--------------|B}{M

You could also place the bearings on the inside as follows:

----|BC----------CB|--}{M

Click the link to add information to this solution:
can you please specify how to connect the collar/nut and bearings to prevent the axial movement of lead screw. Do I have to put that next to the stepper motor /coupling assembling or on the other side where the lead screw comes out. Or is there any way I can make the flexible coupling rigid so it does not come out of the middle spider?

Please contact us at sales@buildyourcnc.com so we can provide you with assistance on your order

Click the link to add information to this solution:
I am trying to purchase a kit for our school in Singapore, and your site keeps refusing our corporate AMEX card. Can you help us figure out what is up with that? Are you not ship to Singapore or something? Our AMEX rep says that the account is authorised for this purchase from our end, so the problem may be with your site? Please advise.

If you were logged in when you made the purchase, you can click the "My Account" link at the top of any page on this website and see all of your orders, order line items (with direct links to these items), and shipment information.

Here is a link to the "My Account" page for your convenience:
https://www.buildyourcnc.com/CustomerInfo.aspx

I did not see your username on your internal customer record, so I added this username and you should be able to see the information in the "My Account" page.

Additional Information:
I just tested your accounts page and the cable carrier links are in there. Thanks and please let me know if you need further assistance.

Click the link to add information to this solution:
I have purchased cable carrier chain and would like to know if you could send me a copy of that order as I need to purchase extra lengths of the links I bought. Thanks

Call again. Most likely, one of my employees were on the line with another customer at the time you called.

Click the link to add information to this solution:
I am interested in order the redleaf system you talked about for my machine, tried calling and mail box is full, no answer. How do I contact you?

We may be able to source those motors. Curious, the 6000 oz-in motor is pretty big. Do you mind explaining the application of the CNC machine and the structure that would require the large motor?

Additional Information:
The largest motors we can offer is 3900 oz-in without any mechanical help. 6000 oz-in can be resolved by mechanical means as an alternative.

Click the link to add information to this solution:
I am converting a 12x36 lathe over to CNC, I am interested in a 2 axis kit. I would love one stepper motor to be no smaller than 1200oz. , and another at 6000z. Is this something that you could offer? I have two other cnc machines but this is my first converstion on my own.

My sincere apologies for this. We seldom get purchases on Amazon and this order was overlooked. I will make sure we deliver the license to you tonight!

Additional Information:
Hi Robert,

Can I get your email address sent to phdroboticsllc@gmail.com so I can email you the license file. Thanks

Click the link to add information to this solution:
Hi my name is Robert I have Ordered and paid for your product ( ArtSoft Mach 3 CNC) through your associate with Amzon.com Account. Ordered on the 24 of September 2017 today's date is the 27 of October 2017 I have sent you 2 correspondence through Amazon with no response from you. is there something else I need to do to get my Copy of ArtSoft Mach 3 CNC software that I Have Paid for. ????

Hola puedo venderte una maquina nueva completa chocofrutfc@yahoo.es

Click the link to add information to this solution:
Hi, I’m purchasing an ox build workbee cnc router from China but I need to purchase the spindle mount, router and all cables/wires. Please can you give a list and quote of what I will need? I am purchasing the electrical pack with it but it doesn’t come with the cables and all other bits I need. Thank tou

We will contact you with a list of options.

Click the link to add information to this solution:
I would like to upgrade my older engraver to usb or parallel port i want to build as much of it as possible to cut down on expense. The name of the engraver is New Hermes vanguard 4000 the specs can be found on the internet. Looking to purchase parts today please contact me at 937-262-8446 or email me at isaacjcrawford@sbcglobal.net with the information and part numbers thanks.

That order did not show up in our system. We searched and found it in our PayPal activity. We are sending it today. My apologies for this.

Additional Information:
I received my order, thank you. However the collet nut will not fit my Porter Cable 690, the threads are too coarse. Can you please send the correct nut, and I will return the wrong nut.
Thank you,
Tom

Additional Information:
I believe the wrench is different also.

Additional Information:
Ok. I will send the correct wrench and collet nut.

Additional Information:
It’s Monday 11-16, and I have not received the nut and wrench. Have you shipped it yet?

Additional Information:
Let me check.

Additional Information:
The set of collets and nut/spanner came straight from the supplier PreciseBits. I am working to understand what went wrong and get it resolved.

Additional Information:
Do you have any new info on the status?

Additional Information:
It’s now Dec 2nd, I ordered this on Oct 7th. No resolution yet! Still waiting, Not very happy.

Click the link to add information to this solution:
I ordered a collet set for a Porter Cable router on 10/7, my card was charged on 10/8. I have not heard anything from you as to when it would ship, or even a confirmation of the order. Please let me know the status.