Sure, let me check.

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Your order was shipped out on Tuesday (10/20/2020). I noticed that your email was not stored in the customer record when the order was made. I will send you the tracking number via email now.

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Placed an order for the cable set for the Pokeys57cnc interface on 10/20 but it is not showing up in My Account as being ordered. It was charged to my credit card and I have not had any info that it was received by you.

That order did not show up in our system. We searched and found it in our PayPal activity. We are sending it today. My apologies for this.

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I received my order, thank you. However the collet nut will not fit my Porter Cable 690, the threads are too coarse. Can you please send the correct nut, and I will return the wrong nut.
Thank you,
Tom

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I believe the wrench is different also.

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Ok. I will send the correct wrench and collet nut.

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It’s Monday 11-16, and I have not received the nut and wrench. Have you shipped it yet?

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Let me check.

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The set of collets and nut/spanner came straight from the supplier PreciseBits. I am working to understand what went wrong and get it resolved.

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Do you have any new info on the status?

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It’s now Dec 2nd, I ordered this on Oct 7th. No resolution yet! Still waiting, Not very happy.

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I ordered a collet set for a Porter Cable router on 10/7, my card was charged on 10/8. I have not heard anything from you as to when it would ship, or even a confirmation of the order. Please let me know the status.

Once your place an order you should receive an confirmation email automatically. If you did not receive it please check if you entered your email address correctly or if it may have gone to a junk/spam folder. Generally with certain items we specify a lead time and once orders are ready to ship you will be automatically notified with an shipment notification email, assuming your email address was correctly entered. If you have any questions pertaining to orders please contact sales@buildyourcnc.com

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I ordered a WhiteAnt on Dec 5 (saturday). I have never received an order acknowledgement nor a shipping date, but my credit card has been charged. I don't think that is usual. Can you provide an update, please?

Yes, if you have an ordering or shipping issue, please call us during our normal business hours and we will personally look into the issue.

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Hi I have ordered the ARM Microcontroller Beginners Kit (STM32F0) on the 23rd of April but the shipping has still yet to arrive. I did not create an account at the time of purchasing and I am not in the address I provided anymore. May I know how should I go about this problem

Once we create the tracking information for an order, and it is entered into our system, you get emailed to the email address on file, with the tracking information. Sometimes these emails end up in the spam folder of your email, so please check there as well. You can also call, or email, us and we will let you know the status of your order.

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20

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I ordered a Blacktooth Laser, but received no response that processing of the order has started? Will I be notified of shipping as soon as the weeks lead time is complete?

The Mach3 USB interface board requires 24V relays externally. There are no relays on the mach3 usb board. If you use an external relay on the mach3 usb board, the relay connects to the V+ which is 24V and the output pin is the return.

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I understand what you are saying. Does your relay board work with the Mach3 USB board? If not, what relay board do you suggest to work with this usb controller?

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Our relay board works with our parallel breakout board. An off the shelf SSR (Solid State Relay) made for 24V should work fine.

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I bought a 'BuildyourCNC V1' relay board to go with my mach3 usb controller. I have been sent a 'Songle' relay. It's not the one in your picture and it's got different connections, for which there isn't a wiring diagram. The one I ordered says it is 5v, this one seems to be saying it's a 24v unit. Can you please explain what has happened? Thanks

The Mach3 USB interface board requires 24V relays externally. There are no relays on the mach3 usb board. If you use an external relay on the mach3 usb board, the relay connects to the V+ which is 24V and the output pin is the return.

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I understand what you are saying. Does your relay board work with the Mach3 USB board? If not, what relay board do you suggest to work with this usb controller?

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Our relay board works with our parallel breakout board. An off the shelf SSR (Solid State Relay) made for 24V should work fine.

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I bought a 'BuildyourCNC V1' relay board to go with my mach3 usb controller. I have been sent a 'Songle' relay. It's not the one in your picture and it's got different connections, for which there isn't a wiring diagram. The one I ordered says it is 5v, this one seems to be saying it's a 24v unit. Can you please explain what has happened? Thanks

Certainly. The easiest way to process this and get you the correct item, re-order the new item and go ahead and send the mis-ordered item back with a note that you would like a refund for this order.

If time is not a factor for you but you don't want to be out-of-pocket, then simply send the item back (with a note that you need a refund) and you can re-order after the refund is made.

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Hi Guys, I just received an order for some cable and realized the moment it arrived that I Miss-ordered. I ordered 8 wire instead of 4 wire. Can I exchange?

We just received our new inventory of motors and that specific stepper motor ski came back with only one shaft. I’m not at the office to look at this inventory, so if that is true, they will all be single shaft. We may have other stepper motors with included rear shafts, but I will have to see on Monday.

If I don’t have the double shaft, we will provide a refund upon receipt of the motors. My apologies for this error.

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Hi, I'm sending these motors back today. As I understand you, you might have some motors from the previous lot still in stock, and these would be double shaft but otherwise you don't have any and won't be getting any. If you do have two double shaft versions of this motor please send them; if you don't have two of them please let me know--today if possible--so I can start looking elsewhere. Thanks, Ted Armen

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we just received two nema 11 stepper motors per our order--USR2-2, however they are single shaft, we need double shaft, I thought that's what we ordered. We're sending them back, let me know if you do have the double shaft version and I'll try again to order them. I notice the model number on the motor ends in "A", where the packing slip shows "B".

If you want speed control, it is recommended to use the RS-485 connection on the VFD and use the control program such as Mach3 to communication serially with the VFD using this RS-485 connection.

If you would rather use a controller such as the PMDX-107 to simulate the effect of a potentiometer using the Aref, Aout and Agnd and the Rev/Dir and Fwd/Run terminals to control operation and direction, you can connect those to the VFD.

PMDX-107 Aout connects to the VI (analog voltage in). This is like the wiper on a potentiometer.
PMDX-107 Agnd connects to the ACM terminal on the VFD for Analog common.
PMDX-107 COM connects to DCM terminal on the VFD for Digital common.
PMDX-107 Fwd/Run connects to the FOR terminal on the VFD for Forward.
PMDX-107 Rev/Dir connects to the REV terminal on the VFD for Reverse.

Refer to your PMDX-107 manual to correctly configure your dip switch settings and make sure to calibrate (tweak) the speed control using the trimmer next to the terminals on the PMDX-107.

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I have the USB controller board and the 8825 step driver. I need a wiring diagram between the two. Specifically, what does the GND pin on the X-axis connect to? Also, what does the 5V pin on the driver connect to?

You can find a wiring diagram here:
https://buildyourcnc.com/item/electronicsAndMotors-electronic-component-USB-Controller-Breakout#prettyPhoto/2/

The CP terminal is wired to the step terminal on the 8825 step driver.
The CW terminal is wired to the direction terminal on the 8825 step driver.
The GND terminal connects to the GND on the 8825 step driver

The 5V connector on the driver simply powers the logic side of the chip and needs to connect to VCC pin on the keyboard jog.

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Thanks! Working now.

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I have the USB controller board and the 8825 step driver. I need a wiring diagram between the two. Specifically, what does the GND pin on the X-axis connect to? Also, what does the 5V pin on the driver connect to?

There are many ways to wire an emergency stop switch. The simplest, and arguably the most certain, way is to wire the switch into the incoming power so that throwing the switch kills all power to every part of the machine. Here is a diagram showing how a customer wired such a switch on their blackTooth laser which you could adapt to your needs. http://www.buildyourtools.com/phpBB3/viewtopic.php?f=12&t=4872

Alternatively, you could use an input pin on your USB board. The wiring would depend on whether and how you might be using limit switches (single or multiple switches; normally open or normally closed). Our website datasheet for the USB board is at https://buildyourcnc.com/item/electronicsAndMotors-electronic-component-USB-Controller-Breakout#prettyPhoto/2/ and shows how to configure the switches for each set up. If you use this method, you'd essentially wire the e-stop as a limit switch.

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I recently purchased 3 axis electronics with the USB controller board. I'm trying to install an E-stop switch. Where do I connect that on the controller board?

There are many ways to wire an emergency stop switch. The simplest, and arguably the most certain, way is to wire the switch into the incoming power so that throwing the switch kills all power to every part of the machine. Here is a diagram showing how a customer wired such a switch on their blackTooth laser which you could adapt to your needs. http://www.buildyourtools.com/phpBB3/viewtopic.php?f=12&t=4872

Alternatively, you could use an input pin on your USB board. The wiring would depend on whether and how you might be using limit switches (single or multiple switches; normally open or normally closed). Our website datasheet for the USB board is at https://buildyourcnc.com/item/electronicsAndMotors-electronic-component-USB-Controller-Breakout#prettyPhoto/2/ and shows how to configure the switches for each set up. If you use this method, you'd essentially wire the e-stop as a limit switch.

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I recently purchased 3 axis electronics with the USB controller board. I'm trying to install an E-stop switch. Where do I connect that on the controller board?

You can ask the question on this customer Service section. The questions on this section get answered immediately, or faster than our email service.

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I have received an email from you re my question Number 13956 and I want to make some inquiries re just the control board could you send me a email address as using the address that the email was sent to me keeps coming back.

When software, or software license is purchased, we need to acquire the license, or software from the software developer and have it emailed to you. This generally takes one business day to complete.

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I ordered Mach 3 using the guest log in on10/Oct/2016. No down link or key in my e mail. (lesdouglas4@gmail.com) may have made mistake and entered lesdouglas4@gmail.ca

Yes, you can connect a THC, Torch Height Controller, with the Mach3 USB controller. The THC uses the inputs to determine if the z axis needs to move up or down according to the arc of the plasma torch. The THC connects its outputs to the inputs of the controller so the controller will be informed of the states of the plasma torch.

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I am installing a mach 3 usb controller into a wright cnc plasma table and I need instruction on wiring the thc (proma compact ) torch height controller to this board. IE will this board work to replace the parallel port board with usb controller board?

Did you install the Mach3 USB plug-in?

Make sure that you followed all of the steps and diagrams on the following page:
https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach3-USB-Board

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ABSOLUTELY NOTHING WORKS. I HAVE ALL STRUCTURE AND MECHICAL PARTS OF THE BLACKTOOTH CUTTER DONE. HOWEVER WHEN WIRE UP STEPPER MOTOR TO DRIVER. THAT MACH 3 USB CONTROLLER BOARD, TRY JOG MOTOR, WORKS! PREVIOSULY HAD PLANET CNC BREAKOUT HOWRVER, ONLY MOVED MOTORS IN ONE DIRECTION COULDNT CHANGE IT. ANY HELP WOULD BE APRECIATED

I will check

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The license was purchased and the developer is sending you the license shortly.

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Hello. I purchased a Mach 3 Pro License and have not received it yet. How long should it take to send me the access code ?

Drivers will have terminals with labels that represent a pulse, clock or step, and for direction. Look at the following to determine which terminal is used for what purpose.

Step- = CP- = P-
Step+ = CP+ = P+
Dir - = CW- = D-
Dir+ = CW+ = D+

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Hi, I have one of your mach3 controller boards and have followed the tutorial videos but my motor drivers do not have p+ p- d+ d- I only have sted, dir, en and +5v