The most likely issue here is that your email did not save in our system. Please email us to determine your shipping status and tracking number at customerservice@buildyourcnc.com

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I ordered the Mach 3 usb controller board on the 1st and I have not received an order conformation or shipping confirmation. My account was charged however.

Most likely, the driver is not receiving the high or low signal for the direction terminals. The way direction works for an axis is the controller will output a high signal (5V) for one direction and low signal (0V) for the opposite direction. If the signal is always at one signal, say 5V, whether it is commanded in one direction or the other, then the axis will only move in that direction.

To solve this problem, make sure that the wiring is secure at both ends (from the controller to the driver). Also, make sure the Dir+ and DIR- are both wired correctly (i.e. the Dir- is connected to the signal gnd on the controller and the ZD is connected to Dir+ on the driver.

You can use a multimeter to determine the voltage at the ZD terminal by:
- setting the multimeter to DC voltage (the V with a straight line, or dashed line above the V)
- place the black lead on the gnd terminal
- place the red lead on the ZD terminal
- press the page up button and check the voltage
- press the page down button and check the voltage.

You should see the voltage change from 0V to 5V or vice versa.

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Hi I have just set up my machine using a mach 3 USB board I can only get the Z to go in one direction Y and X are Ok I have check wiring and looked at video over and over what have I missed??

This may be an issue of conventional vs climb cutting direction. I would recommend trying the opposite on your inside profiles and pockets and check. Let me know if this worked and what you are using for your inside cuts before the change.

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mach 3 pockets cuts are 0.5mm undersized always but outside cuts are prefectly accuracte, i have tried both parallel version and the 100 Khz rnr motion controller, i'm using DM542 as my motor controllers there are no errors in my codes or no mechanical errors

From our records, you ordered Mach3. We purchase the license from the software developer and then we email you the license file that will be copied into your Mach3 installation.

Make sure to install Mach3 while you wait for the license file to be emailed to you.

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l I know when my item has been shipped? I ordered it under guest check out, I’ve called the number 4 times and no answer! The email I received said it will arrive by email?

You will definitely want to adjust your debounce setting in mach3 if your emergency or limit switch is engaging.

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Did you ever fix this issue? I am having the same problem.

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Did you ever fix this issue? I am having the same problem.

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Did you ever fix this issue? I am having the same problem.

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Did you ever fix this issue? I am having the same problem.

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Did you ever fix this issue? I am having the same problem.

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Did you ever fix this issue? I am having the same problem.

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Did you ever fix this issue? I am having the same problem.

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Did you ever fix this issue? I am having the same problem.

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Did you try changing the denounce setting?

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Meant to say denounce.

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When I start my spindle I get a emergency stop in Mach 3. I have run shielded cable and it is grounded at the VFD it is wired per you site instructions. any idea what to check

Roller chain in general is adjustable by using "master links", which are links which have horseshoe clip holding the pin and thus allow connections to be made or broken. The #25 is a designation of the type of roller chain. ANSI codes designate that the first digit(s) specify the pitch in eights of an inch, and the last digit is 0 for standard chain, 1 for lightweight chain, and 5 for bushed chain with no rollers. So #25 is 2/8 = 1/4 inch pitch bushed chain with no rollers.

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IS THE "#25 ROLLER CHAIN" ADJUSTABLE TO ANY LENGTH? LIKE IF I ORDERED TEN FEET OF IT, CAN MAKE TWO 3-FOOT LOOPS AND ONE 4-FOOT LOOP USING SOME SORT CHAIN JOINER?

Roller chain in general is adjustable by using "master links", which are links which have horseshoe clip holding the pin and thus allow connections to be made or broken. The #25 is a designation of the type of roller chain. ANSI codes designate that the first digit(s) specify the pitch in eights of an inch, and the last digit is 0 for standard chain, 1 for lightweight chain, and 5 for bushed chain with no rollers. So #25 is 2/8 = 1/4 inch pitch bushed chain with no rollers.

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Is the "#25 Roller Chain" adjustable to any length? Like if I ordered ten feet of it, can I make two 3-foot loops and one 4-foot loop using some sort of chain joiner?

Since the pump will use a standard 12v power supply, you will have two wires. One of those wires will be connected from the power supply to the pump. The other wire will be connected to the power supply and the pump, but cut that wire and connect one side of it in the P terminal and the other end in the S or the O terminal depending on if you need the connection as NO (Normally Open) or NC (Normally Closed).

Step number 9 in the instruction will have the relay connection information:
https://www.buildyourcnc.com/item/electronicsAndMotors-parallel-breakout-relay

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I wpold like to know how to hook up my water pump (12vdc 9 amp) to turn it on and off using Mach 3. I have your Blue Brew break-out board Rev. 2.8 dated 8-12. Explain how the three relay connections work for this application? Thanks.

If your motors are hot to the touch, this is normal. Current is being drawn by the motor coils as the motor moves and as the motor stays at a position. If the motor is not using the current in the coils to move (holding it's position), the energy will be translated as heat (rather than motion, sound or light). Even while moving, some of the energy will be lost as heat. Remember that energy cannot be created nor destroyed.

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I HAVE FOLLOWED ALL THE "CNC ELECTRONICS 1 - 9" VIDEOS AND I'M USING ALMOST EXACT SAME COMPONENTS (MOTORS RUN SOUND GOOD) BUT MOTORS ARE RUNING VERY HOT IN JUST 15MIN WITH NO LOAD DONE SOMETHING WRONG OR DO STEPPERS HOT?

Sure, let me check.

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Your order was shipped out on Tuesday (10/20/2020). I noticed that your email was not stored in the customer record when the order was made. I will send you the tracking number via email now.

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Placed an order for the cable set for the Pokeys57cnc interface on 10/20 but it is not showing up in My Account as being ordered. It was charged to my credit card and I have not had any info that it was received by you.

We will provide shim washers as a part of machine assemblies, but when purchasing lead screw and bearings, the shim washers must be purchased as well. Please give us a call and we can send them out.

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I just ordered a 1/2" lead screw and bearings, etc. But I don't see any 1/2" shim washers for those bearings. If you have any, please toss 8 of them in the shipment and I'll gladly reimburse you.

There is a diagram on the breakout board page that covers this topic you can find here: https://www.buildyourcnc.com/images/breakout%20suggested%20diagram.jpg

The "P" is the relay input. The "O" is the normally open connection and the "S" is the normally closed connection.

Hope this helps. Thanks.

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Recently ordered relay board from you, there was no documents pertaining to signal in, gnd,5v,etc. Figured out the signal, .gnd and 5 v. Problem is I don’t see where O S P are to be connected?, I assume OS normally open or closed, and P don’t have a clue. Although I see the 2 up arrows and one down arrow. Thanks in advance Richard

I just looked at your account and noticed that your shipments has not been made yet. I will talk to the shipper tomorrow morning when the office opens determine what happened. My apologies for this.

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I ordered a 1.5kW Spindle and Inverter (110 Volt) on December 18th and have heard nothing since. I notice you did charge my credit card for the purchase. Please update me with an ETA as soon as possible.

Dealing with the machine not cutting the design you may have correctly, could be a variety of things.
Most common, is the machine is not properly calibrated or tighten correctly (in specific areas).
To calibrate the machine, go to the settings(alt-6) page, and click the set steps per unit(right above the reset button). You will receive a tab which asks to select the a axis, once selected it will ask how much you plan on moving. Here you will enter a value of inches/mm's. The machine will move what it thinks is the correct length and might be dead on or might be off, we recommend doing this about 2-3 times per axis, and in long distances. (ex: for the BF you may do 2-4Ft on y-axis and 5-8Ft on the x-axis)

Make sure the v-groove bearings are tight, on the y-axis plate and z-axis, as well as the v-groove bearings on the gantry legs. (test: try moving them with your finger, if tighten correctly they will not move)
Also having the chain too loose will not move the machine enough to create your design, the chain should have about a 1" - 1"-1/2" of slack in the middle of the table when the gantry is in either of the far ends of the table. (larger machines will have a bit more slack).

Trying to run the machine faster then the bit can cut, or running with a old endmill/router bit.
This is a rare occurrence but is seen, having the correct endmill, feedrate, and RPM will have a great impact on your cut. They all work together in one complete conjunction, if one is off they will all be working incorrectly.
Each endmill will have its manufactured specifications.

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Why is my 4x8 blackfoot not cutting shapes correctly. I have ran the moter test in Mach 3 and still cuts terrible

If your motors are hot to the touch, this is normal. Current is being drawn by the motor coils as the motor moves and as the motor stays at a position. If the motor is not using the current in the coils to move (holding it's position), the energy will be translated as heat (rather than motion, sound or light). Even while moving, some of the energy will be lost as heat. Remember that energy cannot be created nor destroyed.

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I have followed all the "CNC Electronics 1 - 9" videos and I'm using almost the exact same components (motors run and sound good) but the motors are runing very hot in just 15min with no load - have I done something wrong or do steppers run very hot?

Yes. We will make sure the lead screw is cut to those dimensions. 53/30/13

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I ordered 96 inches of the 1/2 inch 10 tpi drive screw. I need it in 3 pieces. 53 inches, 30 inches, and 13 inches. Please let me know if that can happen. Thankyou

Yes, I can furnish the redFly system without motors. You can request a quote for this at customerservice@buildlyourcnc.com

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[422] I'm interested in using Mach4 and already have 3 motors (425 oz-in). Is it possible to get a electronics system without the motors?

We accept many forms of payment, but online, we accept major credit cards (Discover, Visa, MasterCard and American Express) in addition to checking out with Paypal. Depending on what is ordered, a machine vs. a la cart parts, will arrive at your destination according to the shipping method chosen. A machine may take an extra week to be delivered.

Once paid, there are no changes in the amount for the purchase.

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good day I have my list of products in the cart, and before making the purchase need to ask 1. I need to know if I can pay by bank card HSBC Visa 2. If I pay today, As approximate time come to Mexico City? 3. Ordered the shipping information online, and I chose standard UPS. There may be changes in the amount? Thank you

Yes, if you have an ordering or shipping issue, please call us during our normal business hours and we will personally look into the issue.

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Hi I have ordered the ARM Microcontroller Beginners Kit (STM32F0) on the 23rd of April but the shipping has still yet to arrive. I did not create an account at the time of purchasing and I am not in the address I provided anymore. May I know how should I go about this problem