Sure, let me check.

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Your order was shipped out on Tuesday (10/20/2020). I noticed that your email was not stored in the customer record when the order was made. I will send you the tracking number via email now.

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Placed an order for the cable set for the Pokeys57cnc interface on 10/20 but it is not showing up in My Account as being ordered. It was charged to my credit card and I have not had any info that it was received by you.

Can you check if there are cracks in the inner glass tube? Also, check to see if there is water between the inner glass tube and the outer glass tube. That will give you an indication of cracking in the inner glass tube.

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I was in the process of aligning mirrors for our vertical XL and suddenly the laser does not fire anymore, there is an arcing sound and a light near the Anode (positive) connector of the tube on the very inside. Do you think the laser tube would go bad so quickly? how could we avoid this?

When you press the x-axis limit switch, does the LED emit light?

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I currently have my whiteant build complete. But when I go to print the 20mm x 20mm box I seem to be having issues. The Z axis does not seem to move. Also the X axis hits the limit and does not move of of it. What is the best way to trouble shoot this issue?

If your Z axis is moving in the opposite direction, go into Mach3, click on config, ports & pins, then click on the motor outputs tab. You will see the axes labeled on the left and the parameters labeled on the top of this dialog box. Toggle the dir low active for the z-axis.

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What if I'm having the same issue on a different axis?

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You can follow the same procedure as with the z-axis. When you get to the motors outputs tab, toggle the dir low active checkbox for the axis that you would like to change.

If you are using another control program, let me know and I will add the recommended action here.

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Girbl

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I have a grbl laser machine tronhoo machine that is running back wards and side ways wrong help

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I have a grbl laser machine tronhoo machine that is running back wards and side ways wrong help

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I have a grbl laser machine tronhoo machine that is running back wards and side ways wrong help

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I have a grbl laser machine tronhoo machine that is running back wards and side ways wrong help

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I have a grbl laser machine tronhoo machine that is running back wards and side ways wrong help

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I have a grbl laser machine tronhoo machine that is running back wards and side ways wrong help

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I have a grbl laser machine tronhoo machine that is running back wards and side ways wrong help

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I have a grbl laser machine tronhoo machine that is running back wards and side ways wrong help

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I have a grbl laser machine tronhoo machine that is running back wards and side ways wrong help

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I have a grbl laser machine tronhoo machine that is running back wards and side ways wrong help

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I have a grbl laser machine tronhoo machine that is running back wards and side ways wrong help

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I have a grbl laser machine tronhoo machine that is running back wards and side ways wrong help

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I have a grbl laser machine tronhoo machine that is running back wards and side ways wrong help

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My Z-axis seems to be reversed on a fully assembled machine... I've tried reversing it in the config settings on Mach 3, but to no avail. What do I need to do? IS this a wiring issue that was not done correctly at the factory?

Unfortunately, end mills will dull over time and need to be sharpened or repurchased. We do not currently offer any sharpening service, but we have a large selection of end mills you can find here http://www.buildyourcnc.com/ProductsEndMills.aspx

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Hi, I got two different bits I use alot. The 1/16th and 1/32 end mills. I use them alot for making signs. They seem to be getting dull. They are very expensive so I was wondering can you sharpen these bits? Do you have a service to do this? Thank you

Yes, you can connect a THC, Torch Height Controller, with the Mach3 USB controller. The THC uses the inputs to determine if the z axis needs to move up or down according to the arc of the plasma torch. The THC connects its outputs to the inputs of the controller so the controller will be informed of the states of the plasma torch.

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I am interested in using the Mach3 USB interface board. I was wondering if there was a way to run a torch height controller with this board for use with a plasma cutter, and if so do you know of any THCs that will work. Thank you.

Make sure to check all of the connections from the VFD to the Spindle and make sure here isn't any short in the wires. That would be the first thing to look for. If that is not resolving the issue, check the programming parameters related to the current and torque setting to make sure that those are within the expected range.

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Inverter keeps giving me an over current error (1.5kW inverter error OC-r). However this is now making a cut that is 80% lighter than when I first received it. Do you know any way to fix this?

Not sure what you mean by the statement "I don't know when you answer". Please explain. I answer all of the incoming emails until my inbox is completely empty and all phone calls to the company go straight to my cell phone and I answer all of the calls, and if I don't answer, I call back immediately.


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I just searched my email and found no emails with your email address associated with the email listed with this question. I cannot answer questions if no correspondence was provided by you.

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Please send an email, I am giving up on buying a machine from you because I don't know when you answer. I was asking about getting just the working parts and rails sent to Fiji. You sent an answer and some questions, but I have no way of knowing if you responded again.

Currently our only location is in Katy, Texas at this current time, we can help you assemble the machine and if any issues occur we can always help you with the problems, but will have to be managed through email or phone (which ever is your preference).

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I live in China and my company would like to buy the 40w laser cutting machine. I am wondering if you can help us assemble and maintain the machine in China? Do you have any service point here? Thank you

Make sure to check your supply lines. Air flow is especially important.

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hi, I atacched a laser system to my modified book machine. it worked fine for a few trials but for some reason has lost power and is not cutting through any more, it does engrave thou. what can I check for? I´ve tried everything I can think of.

When the z axis is going down, the laser turns on. When the z axis is going up, it turns off. The z axis directions is only a signal that is either 5v or 0v. That determines the direction. In vectric, you will need to set your machining operations with a very very small depth so the time it takes to get to its final depth is a very short time.

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AM NOT SURE HOW TO SET THE Z AXIS TURN ON/OFF LASER WHEN CREATE CODE. KNOW THAT ITS TYPICALLY Z-AXIS MOVEMENT DOES THIS - BUT YOU DONT SHOW ANYTHING HOOKED UP IN PLACE OF AXIS.

Cutting metal with lasers even at 100W and 130W is difficult. The main problem is molten is a byproduct of lasing, which can severely damage the laser.

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For the XL Vertical Laser Machine I see it won't cut metal as it is only 80w. However, I noticed that you are working on 100w and 130w versions so will that be sufficient to cut through sheet metal? If so, how much longer until those are available?

Sure, email me at customerservice@buildyourcnc.com and I will send you a replacement for a minimal fee. I now use HDPE for that part. The HDPE holds up much better.

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I have a Blackfoot 4x4 v2 chain drive. my Y plate is broken . do you sell just the Y plate or can I buy just the Y plate spec plan? I love this machine Its great. my name is Jeff Krug I bought the complete package and electronics from you guys. thanks

There is some variation in the outward appearance of laser power supplies due to sourcing through different vendors. However, the basic wiring requirements are the same in each case. For the unit with integrated laser controller, follow the diagram found here: https://buildyourcnc.com/blackToothLaserCutterAndEngraver.aspx#prettyPhoto/0/. The terminals on the signal side will have a 6 connection terminal block -- these are the ones labeled 5V, IN, G, P (or WP), L (or TTL-L), and H (or TTL-H). The High Power side will have 3 inputs for AC power, one high voltage lead, and one return line. Connect these as shown in the diagram as well: the return line goes on the "front" (beam exit end) terminal of the laser tube, the high voltage lead goes to the "back" terminal of the tube, the FG terminal (or G) receives the earth ground wire of the AC power cable, and the two AC terminals receive the line and neutral wires of the AC power cable (it doesn't matter in this case which wire goes to which terminal).

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I purchased the blackTooth Laser Engraver with integrated Laser Control Unit and have been following your instructions. I noticed that the laser tube power supply is different that what is shown in your instructions. Do you have any better wiring guides that I can follow for the version that I received?

The firmware update for the USB board is done by PlanetCNC. with your board hooked up to the computer via USB cable, log into PlanetCNC. Then, from the Machine tab on the toolbar choose firmware from the drop down and click on update.

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Is there a firmware update in the last two years for your USB board? If so how do we get it and install? If not do you expect any updates? If updates are released how do we find out?

I recommend using a an output terminal to turn on and off the laser for safety. All you need to use is the M7 (or 8) to turn the laser on and M9 to turn it off. These M codes are use in conjunction with the output terminals to control external devices. The last Pokeys57CNC tutorial part explains this concept. You can use this idea with your controller.

https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach4-mach3-USB-ethernet-Board

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How do you configure usb cnc and the mk1 board to toggle the laser? I use jscut.org to create gcode files and am wondering if I create a setting to disable the laser when it goes a certain distance above 0 on Z+.

Use a clamping collar (if you are using an ACME lead screw) or a couple of 1/2 nuts (if using an allthread) against the bearing to keep the bearing in place and make sure there is no axial play.

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How do I secure the non-motor end of the lead screw for my 'Book' machine build? Does it just sit inside the bearing or do i use a nut to lock it in place? I did not see any instructions for this in the book.

Can you provide the model number of your VFD?

Yes, I have the "YL600 - 2S - 2K20"

It just came with a small booklet that is all in Chinese...

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I wired my vfd (2.2kw version) and tried test running the spindle. I configured to your specs on this website, only issue is we got an error code. Err 02, do you know what this is? OR have a list of error codes? Thank you

We only have these models in SketchUp. Is that a format that will be acceptable?

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Anything with basic profile dimensions will work just fine.

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Would you be able to supply solidworks files for the laser nozzle, mirror mounts, & laser tube? I plan to build a laser engraver and would like to model everything up before i start building to make sure it all fits.