When we receive an email pertaining to shipped product issues, they are forwarded to our shipping department. If you do not receive a response, for any reason, please contact us again by email, and/or give us a call at 281-815-7701

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Hi, I received a laser tube last week, and it was brokken in the packet. I tried to write to customer service but no answer so far. How do you handle this? The packet was not dammaged in any way. I was only able to see it was broken when it was complete unpacked.

You can ask the question on this customer Service section. The questions on this section get answered immediately, or faster than our email service.

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I have received an email from you re my question Number 13956 and I want to make some inquiries re just the control board could you send me a email address as using the address that the email was sent to me keeps coming back.

Sure, let me check.

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Your order was shipped out on Tuesday (10/20/2020). I noticed that your email was not stored in the customer record when the order was made. I will send you the tracking number via email now.

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Placed an order for the cable set for the Pokeys57cnc interface on 10/20 but it is not showing up in My Account as being ordered. It was charged to my credit card and I have not had any info that it was received by you.

Can you provide the model number of your VFD?

Yes, I have the "YL600 - 2S - 2K20"

It just came with a small booklet that is all in Chinese...

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I WIRED MY VFD (2.2KW VERSION) AND TRIED TEST RUNNING THE SPINDLE. CONFIGURED TO YOUR SPECS ON THIS WEBSITE, ONLY ISSUE IS WE GOT AN ERROR CODE. ERR 02, DO YOU KNOW WHAT IS? OR HAVE A LIST OF CODES? THANK

Yes, our porter cable collets and nuts will fit the porter cable 7518.

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First time here. I would like to know if you guys sell a 8 start nut thats a 1/2 inch diameter. I hope this makes sense, any questions let me know. Thanx

We may be able to source those motors. Curious, the 6000 oz-in motor is pretty big. Do you mind explaining the application of the CNC machine and the structure that would require the large motor?

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The largest motors we can offer is 3900 oz-in without any mechanical help. 6000 oz-in can be resolved by mechanical means as an alternative.

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I am converting a 12x36 lathe over to CNC, I am interested in a 2 axis kit. I would love one stepper motor to be no smaller than 1200oz. , and another at 6000z. Is this something that you could offer? I have two other cnc machines but this is my first converstion on my own.

Yes, you can connect a THC, Torch Height Controller, with the Mach3 USB controller. The THC uses the inputs to determine if the z axis needs to move up or down according to the arc of the plasma torch. The THC connects its outputs to the inputs of the controller so the controller will be informed of the states of the plasma torch.

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I am interested in using the Mach3 USB interface board. I was wondering if there was a way to run a torch height controller with this board for use with a plasma cutter, and if so do you know of any THCs that will work. Thank you.

Come on over and we will assist you in any way you need.

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I purchased a Blackfoot 4ft X 8ft in 2015 I have yet to run it. Do y’all offer any classes that can help me?? I would very much like to have this machine running. Thank you in Dayton Tx

Can you provide the model number of your VFD?

Yes, I have the "YL600 - 2S - 2K20"

It just came with a small booklet that is all in Chinese...

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I wired my vfd (2.2kw version) and tried test running the spindle. I configured to your specs on this website, only issue is we got an error code. Err 02, do you know what this is? OR have a list of error codes? Thank you

Yes, you can preset an origin by zeroing the machine at the desired location before beginning your work. You can return to that exact point at any time, or you can specify an offset from that point to be the beginning point for the next machine operation (for instance when cutting several parts from one sheet of wood.) Jogging time varies by machine and application but would generally be a rapid move -- our default rapid setting is 400 inches per minute.

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Can you preset an origin point on this cnc? How long does it take to jog over? (If I have the case that I using the same thickness of maple wood, and same jig everytime)?

Did this spindle come with a 110V 1.5kW VFD?

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The reason I ask is because the 220V 1.5kW spindle may work well with the 110V 1.5kW VFD. I believe we did the test prior to shipment.

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I have a 110V HY01D511B VFD already. I did not know they would work together. I will give this a try.

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If you did't get the VFD paired with the spindle from us, then I would not connect the 220V spindle with your VFD. Let me ask my technician and get back with you.

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My technician said that it should work since the 220V 1.5kW spindle worked with our 1.5kW 110V VFDs.

Remember to seek the advice and guidance of a professional electrician when connecting these types of high powered devices.

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Do you have any info on the settings? I would rather buy a pre-configured VFD from you if you don't have the settings for my HT since I have already fried one spindle because of lack of documentation from the manufacturer. If you can setup a VFD that works with the spindle you sent at 110v input voltage I would be fine with the extra expense.

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I ordered a 1.5KW 110 volt spindle. I just received the box and the spindle clearly says on the foam packaging and the side of the spindle that it is 220V. I think you shipped me the wrong spindle

When the z axis is going down, the laser turns on. When the z axis is going up, it turns off. The z axis directions is only a signal that is either 5v or 0v. That determines the direction. In vectric, you will need to set your machining operations with a very very small depth so the time it takes to get to its final depth is a very short time.

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AM NOT SURE HOW TO SET THE Z AXIS TURN ON/OFF LASER WHEN CREATE CODE. KNOW THAT ITS TYPICALLY Z-AXIS MOVEMENT DOES THIS - BUT YOU DONT SHOW ANYTHING HOOKED UP IN PLACE OF AXIS.

Not sure what you mean by the statement "I don't know when you answer". Please explain. I answer all of the incoming emails until my inbox is completely empty and all phone calls to the company go straight to my cell phone and I answer all of the calls, and if I don't answer, I call back immediately.


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I just searched my email and found no emails with your email address associated with the email listed with this question. I cannot answer questions if no correspondence was provided by you.

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Please send an email, I am giving up on buying a machine from you because I don't know when you answer. I was asking about getting just the working parts and rails sent to Fiji. You sent an answer and some questions, but I have no way of knowing if you responded again.

When you plug the USB controller into the computer using a USB cable, and the planet-cnc software is running, you will be presented with a dialog box that will contain a text box for the key that you received from the planet-cnc folks.

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Is there any other software that will work with your controller Mach3? Thanks for the help!

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However it how do I get the software to work? PlanetCNC sent me a key that looks like it will only work with a backup control board I purchased from them?

VFD settings........
1) To program the VFD, wire it up, plug it in. It takes several seconds to come to life.

2) Push the PRGM button to enter programing mode.

3 )Push the SET button. The display will read PD000.

4) If you push the SET button again, it will display the present setting of PD000.

5 )By pushing the up or down arrows, you can change the setting to whatever it needs to be. (This is just an example. PD000 needs no changes)

6)Push the SET button again to lock in the setting of PD000 and advance to the next number, in this case, PD001.

7) Push the SET button and it will display the present setting of PD001. Again, use the up and down arrows as necessary to set PD001, then push SET again to lock it in.

Note: You can also scroll through the PD numbers with the up and down arrows.

8) make all settings this way.

9) by pushing the SET button you can scroll through the settings. First push of SET moves to the next number, second push displays it's setting, third push moves to the next PD number.

Note- If you take too long, it will leave the programing mode on it's own. If it does, just push PRGM again to return to programing mode. Then press SET and continue what you were doing.

10) Start with PD013. Set it to 1, which returns the settings to the factory settings.

11) Then set PD005 to 400, PD004 to 400, and PD003 to 400 IN THAT ORDER.

12) Then set the following: PD041=8, PD144=3000

13) Set PD209=50

That's it for the programing. You should get 24000RPM when you push RUN.

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I JUST RECEIVED A REPLACEMENT SPINDLE (2.2KW 220V). HOWEVER, WHEN ATTEMPTED IT USE THE NEW SPINDLE, WOULD ONLY REACH 1500 RPM. IS THERE SOMETHING NEED TO CHANGE ON CONTROLLER?

Our spindle VFD's, have a multitude of different connectors that can be used for different operations. There is a manual that comes with each VFD, and you can refer to page 11 for different functions and descriptions.

We currently have a PWM, working with our machine, however it is connected via USB, and setup through Mach 3.
Also if you may have misplaced or lost the manual here is a link to the pdf:

(https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0CCAQFjAAahUKEwibxaaIndTHAhXQlogKHZVyDFE&url=http%3A%2F%2Fwww.c-n-c.cz%2Fdownload%2Ffile.php%3Fid%3D42252&ei=_cHkVdvSC9CtogSV5bGIBQ&usg=AFQjCNHTQcxs-KhJkvkhMdxVFPzkoYJtsA&sig2=JAcZawTGMuC-t4wmn1z-rA)

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It is possible to control externally the 1.5kW Inverter (VFD) (220 Volt) with PWM so i can control the spindle rotation? Do you have the documentation? Thank you

If your bearing does not turn anymore, it is possible to repair the frozen bearing.

You can carefully remove the shield on one side of the bearing. Use a very thin blade to remove the shield.

Once the shield is removed, use WD-40 or kerosene to wash out and clean any debris that exists within the bearing. WD-40 is a cleaner, not a lubrication agent.

You will then need to re-lubricate the bearing. Packing grease into the bearing will provide good protection not allowing too much metal on metal friction. There will be a layer of grease separating the ball bearings from the inner and outer races.

If you have a production environment, you may want to purchase extra bearings so that you will not have any down time.

If you have a rubber shield, just pry it out using any sharp object, like a utility knife. If your bearing has a metal shield, there may be a retaining ring along the outer race keeping the shield in place. Simply remove the retaining ring and the metal shield will fall out easily. If the metal shield does not have a retaining ring, that shield will not be able to be removed and a new bearing will need to be purchased to replace the frozen bearing.

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You built the first 36 inch Blue Chick for me. One of the V-Groove bearings on the X-axis froze. Is there a method of repairing this? Or do I order another and a spare. If so, what is the procedure to repair or order?

Ok, sure. Let's get the discussion started. Please respond with your questions on this FAQ

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Hi, I am thinking of making a CNC router that I can use in woodworking. I am very happy if you can help me with the necessary parts for this

From our records, you ordered Mach3. We purchase the license from the software developer and then we email you the license file that will be copied into your Mach3 installation.

Make sure to install Mach3 while you wait for the license file to be emailed to you.

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l I know when my item has been shipped? I ordered it under guest check out, I’ve called the number 4 times and no answer! The email I received said it will arrive by email?