We are in the process of sending the correct items (with the purchase of ArtCAM), with all recent and future orders. Please refer to your email for a order(conformation/ tracking info) for your package delivery location.

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I received the software package I ordered ArtCAM Express 2013, It had no dongle nor have I recieved the PAF License number. Pease advise......

That order did not show up in our system. We searched and found it in our PayPal activity. We are sending it today. My apologies for this.

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I received my order, thank you. However the collet nut will not fit my Porter Cable 690, the threads are too coarse. Can you please send the correct nut, and I will return the wrong nut.
Thank you,
Tom

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I believe the wrench is different also.

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Ok. I will send the correct wrench and collet nut.

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It’s Monday 11-16, and I have not received the nut and wrench. Have you shipped it yet?

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Let me check.

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The set of collets and nut/spanner came straight from the supplier PreciseBits. I am working to understand what went wrong and get it resolved.

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Do you have any new info on the status?

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It’s now Dec 2nd, I ordered this on Oct 7th. No resolution yet! Still waiting, Not very happy.

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I ordered a collet set for a Porter Cable router on 10/7, my card was charged on 10/8. I have not heard anything from you as to when it would ship, or even a confirmation of the order. Please let me know the status.

Certainly. The easiest way to process this and get you the correct item, re-order the new item and go ahead and send the mis-ordered item back with a note that you would like a refund for this order.

If time is not a factor for you but you don't want to be out-of-pocket, then simply send the item back (with a note that you need a refund) and you can re-order after the refund is made.

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Hi Guys, I just received an order for some cable and realized the moment it arrived that I Miss-ordered. I ordered 8 wire instead of 4 wire. Can I exchange?

I can send you a new license. All you need to do is email me at customerservice@buildyourcnc.com and state the name the license is under and I will send you another license.

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I bought and downloaded about 2 years ago, recently my PC that I use for my CNC crashed and now have to reinstall Mach3 but the license download has since expired. What I need to do to activate the software?

You can see the component list on the hardware and plans machine (scratch build machine) since it is the same machine in the book:

https://www.buildyourcnc.com/Item/cnc-machine-scratchbuild

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Sorry but did not get copy of address for downloading MDF Plans and Cut List PDF fileHow do I download the MDF Plans and cut List PDF file please

An unhandled exception generally means that, in the program code, the program is not checking against every possible exception that could occur. Most likely, this exception is caused by some limit that is being exceeded (or the other way around). I would remove any files that could be associated with the program, like setting files, or even register configurations associated with that software. Also, make sure that you completely update your version of windows.

Check to make sure all of the drivers are current for your graphics hardware. Make sure that your graphics hardware works in other programs as well.

If you upgraded the Windows version, check to make sure your graphics hardware is compatible with the new version of Windows. Unhandled exception issue may be associated with graphics hardware and compatibility.

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I've given up on the wiped laptop and loaded the program on a different computer using windows 8. At first it won't operate my CNC until I read on Planet-CNC forum about loading the drivers on windows 8. All working now. Will run through the calibrations again today. Thanks

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I had to wipe my computer due to virus and now can not download the USB software again. I get a "unhandled exception" error message. Any suggestions?

You can find the latest version here http://www.planet-cnc.com/index.php?page=download

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Where can I download the USBCNC software? The https://buildyourcnc.com/files/CNCUSB_20130308.zip link is dead.

From our records, you ordered Mach3. We purchase the license from the software developer and then we email you the license file that will be copied into your Mach3 installation.

Make sure to install Mach3 while you wait for the license file to be emailed to you.

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l I know when my item has been shipped? I ordered it under guest check out, I’ve called the number 4 times and no answer! The email I received said it will arrive by email?

I just looked at your account and noticed that your shipments has not been made yet. I will talk to the shipper tomorrow morning when the office opens determine what happened. My apologies for this.

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I ordered a 1.5kW Spindle and Inverter (110 Volt) on December 18th and have heard nothing since. I notice you did charge my credit card for the purchase. Please update me with an ETA as soon as possible.

Yes. We will make sure the lead screw is cut to those dimensions. 53/30/13

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I ordered 96 inches of the 1/2 inch 10 tpi drive screw. I need it in 3 pieces. 53 inches, 30 inches, and 13 inches. Please let me know if that can happen. Thankyou

You can see the component list on the hardware and plans machine (scratch build machine) since it is the same machine in the book:

https://www.buildyourcnc.com/Item/cnc-machine-scratchbuild

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How do I download the MDF Plans and cut List PDF file please

If you purchase the greenLean, you will get everything you need except a router, computer to operate the machine, and software to control the machine. You state that you have a computer. You can use this computer, but you will need to determine if it has a parallel port, or if you are going to need the USB controller option. As for the software, there are too many different options for you to choose from. We would not be able to tell you which to get, and how much it will cost you. This is a matter of preference. I can tell you, however, that you will need 3 types of software to complete a CNC project. You will need CAD software to design your design, CAM software to add tool paths and convert the design to g-code, and then control software to take the g-code and operate the machine.

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I am building a wet plasma table for my shop that is 8'x 16'. I will need hardware and software. Please heko me wuth the list, My phone is 9124273734. I would like to talk with someone if possible. Thanks, Rus

We will provide shim washers as a part of machine assemblies, but when purchasing lead screw and bearings, the shim washers must be purchased as well. Please give us a call and we can send them out.

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I just ordered a 1/2" lead screw and bearings, etc. But I don't see any 1/2" shim washers for those bearings. If you have any, please toss 8 of them in the shipment and I'll gladly reimburse you.

The Mach3 USB interface board requires 24V relays externally. There are no relays on the mach3 usb board. If you use an external relay on the mach3 usb board, the relay connects to the V+ which is 24V and the output pin is the return.

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I understand what you are saying. Does your relay board work with the Mach3 USB board? If not, what relay board do you suggest to work with this usb controller?

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Our relay board works with our parallel breakout board. An off the shelf SSR (Solid State Relay) made for 24V should work fine.

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I bought a 'BuildyourCNC V1' relay board to go with my mach3 usb controller. I have been sent a 'Songle' relay. It's not the one in your picture and it's got different connections, for which there isn't a wiring diagram. The one I ordered says it is 5v, this one seems to be saying it's a 24v unit. Can you please explain what has happened? Thanks

The Mach3 USB interface board requires 24V relays externally. There are no relays on the mach3 usb board. If you use an external relay on the mach3 usb board, the relay connects to the V+ which is 24V and the output pin is the return.

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I understand what you are saying. Does your relay board work with the Mach3 USB board? If not, what relay board do you suggest to work with this usb controller?

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Our relay board works with our parallel breakout board. An off the shelf SSR (Solid State Relay) made for 24V should work fine.

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I bought a 'BuildyourCNC V1' relay board to go with my mach3 usb controller. I have been sent a 'Songle' relay. It's not the one in your picture and it's got different connections, for which there isn't a wiring diagram. The one I ordered says it is 5v, this one seems to be saying it's a 24v unit. Can you please explain what has happened? Thanks

We have ran across this issue on occasion, and usually results is there is something along your wiring that is causing a fault or is not getting good contact.
We would recommend going through the wiring thoroughly and checking continuity with the y-axis wires, going from your USB or Parallel BoB to the driver.

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My CNC machine has suddenly started going in only one direction in the Y axis. It was working fine for several days and then started going in a single direction when I would do a manual job.

Once your place an order you should receive an confirmation email automatically. If you did not receive it please check if you entered your email address correctly or if it may have gone to a junk/spam folder. Generally with certain items we specify a lead time and once orders are ready to ship you will be automatically notified with an shipment notification email, assuming your email address was correctly entered. If you have any questions pertaining to orders please contact sales@buildyourcnc.com

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I ordered a WhiteAnt on Dec 5 (saturday). I have never received an order acknowledgement nor a shipping date, but my credit card has been charged. I don't think that is usual. Can you provide an update, please?

We currently do not have that application implemented in our design. please suggest this in our R/D section (http://buildyourcnc.com/ResDev.aspx).

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I need a customised blackfoot without spindle but mount for vacuum pump pick and place.What software do I need and what's the quote

Generally, you’ll need to check what control software will need to be used with the CNC router. Our machines use industry standard electronics and control software that is nonproprietary so you can use just about any software out there with our machines.

Specifically, what software are you planning on using?

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dear Sir,
I'm searching for the best one,I think that I have to learn more about that in order to be able to make the right decision.

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If you are using a computer running Microsoft Windows, then I would recommend using Mach3 or Mach4. If you prefer Linux, then LinuxCNC is the best control software in my opinion.

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I'm searching for a desktop cnc, could you tell me please if any software I may choose could be compatible with all desktop cnc machine or I have to check the compatibility before ?