Mach3 license purchases are processed during our working hours of 9 AM - 5 PM Central Standard Time, Monday through Friday. If you order after hours, licensed will generally be sent to your email address the following morning.

Click the link to add information to this solution:
I ordered a Mach3 license to be delivered by email, how long does that take to receive ?

I will check

Additional Information:
The license was purchased and the developer is sending you the license shortly.

Click the link to add information to this solution:
Hello. I purchased a Mach 3 Pro License and have not received it yet. How long should it take to send me the access code ?

I will check

Additional Information:
The license was purchased and the developer is sending you the license shortly.

Click the link to add information to this solution:
I purchased license for Mach3 yesterday. When do I receive download instructions and key?

CNC kits normally take 5-7 business days but during busy periods this can increase.

Click the link to add information to this solution:
Hello, I purchased a cnc kit 3 days ago and I would like to know how long does it take to prepare a shipment? thanks

I will check

Additional Information:
The license was purchased and the developer is sending you the license shortly.

Click the link to add information to this solution:
I ordered a 2.2kW spindle as a guest on March 3rd. How long does it take for you to provide shipping information?

if you didn’t already, send an email with the cut lengths of the lead screw. If you did, then they will make sure to confirm before sending.

The email to send the cut lengths:
Phdroboticsllc@gmail.com or customerservice@buildyourcnc.com

Click the link to add information to this solution:
Hi, I ordered some threaded rod yesterday and I wanted to verify the cut lengths.

Spindle comes with 1/4" collet.

"All of our spindles come standard with a 1/4" collet. The 2.2kw, and 4.0kw, can be upgraded to a 1/2" collet with a separate purchase"

Click the link to add information to this solution:
I just purchased the 2.2 kW water cooled spindle. I also ordered a 1/8" collet to go with it, since I assume it comes with a 1/4" collet. Is this correct?

The shipping is typically 2 to 3 business days from the order as we provide a free configuration and testing on video for the VFD and spindle pair. After the test is complete, the VFD and spindle is shipped.

Here is an example of a VFD and spindle test I do for customers:
https://www.instagram.com/tv/CFrLF2_Dn5c/?utm_source=ig_web_copy_link

Click the link to add information to this solution:
I ordered a 2.2 kw 220 v Huanyang spindl eand I live in central Connecticut, how long will the free shipping option take?

Here is the new link to the Planet CNC software download page: http://planet-cnc.com/software/

You can try the software as a demo however you will have limited g-code lines you can run. I believe it was around 500, so you can create small items with the demo.
To fully unlock the Planet-CNC software you will need to purchase the license.

Click the link to add information to this solution:
I purchased the USB BOB and the link for the Planet-cnc software is broke. Will I need to purchase a license for the software as well?

The 12V power supply has 3 terminals for AC in: N, L and earth ground. The output of the 12V power supply has 2 DC + and - terminals. Cut the connectors off of the ends of the fan and pump wires. Strip the red and black wires of both units. The fan will connect to the 12V power supply red to the + and black to the -. The pump will connect in the same way, but the white is not connected.

If you have a pump that has a grey and black wire on the large connector, the grey is the 12VDC V+ wire and the black wire goes to the V-. The extra wire does not need to be connected.

Click the link to add information to this solution:
THE GANTRY MOUNTED SPINDLE WATER COOLER PUMP THAT I PURCHASED DOES NOT OPERATE NO MATTER HOW CONNECT THREE WIRES TO TWO WIRE POWER SUPPLY.

Yes, we have the optional table for the blackToe, but we need to fabricate it, which only takes one day. We generally reserve one week for the total fabrication and packing of all parts.

Click the link to add information to this solution:
DO YOU HAVE BLACKTOE MACHINES WITH TABLES READY TO GO OR HOW LONG DOES IT TAKE MAKE ONE?

I will check

Additional Information:
The license was purchased and the developer is sending you the license shortly.

Click the link to add information to this solution:
Hello I purchased Mach 3 access code and di not receive it the access code via my email stokesgd@hotmail.com my credit has been charged already

The 12V power supply has 3 terminals for AC in: N, L and earth ground. The output of the 12V power supply has 2 DC + and - terminals. Cut the connectors off of the ends of the fan and pump wires. Strip the red and black wires of both units. The fan will connect to the 12V power supply red to the + and black to the -. The pump will connect in the same way, but the white is not connected.

If you have a pump that has a grey and black wire on the large connector, the grey is the 12VDC V+ wire and the black wire goes to the V-. The extra wire does not need to be connected.

Click the link to add information to this solution:
The gantry mounted spindle water cooler pump that I purchased does not operate no matter how I connect the three wires to the two wire power supply.

Yes, you can preset an origin by zeroing the machine at the desired location before beginning your work. You can return to that exact point at any time, or you can specify an offset from that point to be the beginning point for the next machine operation (for instance when cutting several parts from one sheet of wood.) Jogging time varies by machine and application but would generally be a rapid move -- our default rapid setting is 400 inches per minute.

Click the link to add information to this solution:
Can you preset an origin point on this cnc? How long does it take to jog over? (If I have the case that I using the same thickness of maple wood, and same jig everytime)?

Unfortunately I am not able to give an estimate of shipping time. This is because there are multiple shipping options, Some of them cost more than others, but ensure the package arrives in a certain number of days. Others do not give a number of days, and many factors could change the length of shipping time, such as weather, or busy season. It would be best to choose an option you are comfortable with the price of, and then Google search the typical times it takes for that option to get to you, or call the shipping company and request that estimated time from them.

Click the link to add information to this solution:
How long does it take to ship to Israel 3 nema 11 stepper motors ?

CAD drawings are not furnished with the purchase of a machine.

Click the link to add information to this solution:
I have a greenbull 5x Long Z. I thought I read that I would get the CAD files to the machine when I purchased it? I want to make a couple modifications. Thanks!

We are in the process of sending the correct items (with the purchase of ArtCAM), with all recent and future orders. Please refer to your email for a order(conformation/ tracking info) for your package delivery location.

Click the link to add information to this solution:
I received the software package I ordered ArtCAM Express 2013, It had no dongle nor have I recieved the PAF License number. Pease advise......

When you plug the USB controller into the computer using a USB cable, and the planet-cnc software is running, you will be presented with a dialog box that will contain a text box for the key that you received from the planet-cnc folks.

Additional Information:


Additional Information:
Is there any other software that will work with your controller Mach3? Thanks for the help!

Click the link to add information to this solution:
However it how do I get the software to work? PlanetCNC sent me a key that looks like it will only work with a backup control board I purchased from them?

As long as Mach3 orders are received during business hours they are generally emailed that same day.

Click the link to add information to this solution:
I have purchased the Mach3 licence from you, How soon can I expect the email with the licence?