I will check

Additional Information:
The license was purchased and the developer is sending you the license shortly.

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I ordered a 2.2kW spindle as a guest on March 3rd. How long does it take for you to provide shipping information?

Prices on amazon are fixed costs for shipping. The website generally reports high costs for international shipments but we can give you a better quote if you care to email sales@buildyourcnc.com

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I want to order 8 Hiwin Blocks. Is there a cheaper shipping option? $70 is too much for something that weighs less than 5 lbs. I live in the continental US.

Prices on amazon are fixed costs for shipping. The website generally reports high costs for international shipments but we can give you a better quote if you care to email sales@buildyourcnc.com

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I want to order 8 HIWIN Linear Guide Blocks. Is there a cheaper shipping option? $70 is too much for something that weighs less than 5 lbs. I live in the continental US

The files and hardware option for our machines has been removed from the site due to the following reasons:
Difficulty for the end use of the files and the challenges (and time/money) on our side to assist in using these files.
The abuse of these files over the internet.
Ultimately may reduce the sales of machines keeping us in business.
Sadly, this is what has come out of our company attempting to be open; however, the machines sold on this site is still far lower in price than the competition for the quality that we provide as we have a great desire to engender the cottage industry to fulfill their need for low end manufacturing. My sincere apologies if this causes any inconvenience.

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NO, is not possible, I can help with the shipping cost

Additional Information:

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Will it be possible to only buy the CNC plans, I live in South Africa and shipping is very expensive...

You can find the cost of shipping and the delivery times by going to the cart (with the items you intend to purchase) and press calculate shipping. This will give you a list of carriers and their expected delivery times.

If you are purchasing a machine kit or assembled machine, it will take between 2 to 5 weeks. Kits typically take 2 weeks before shipping and assembled machines typically take 5 or more weeks depending on how many machines we are assembling at the moment.

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I would like to ask how long does it take to deliver an item to Egypt? and which shipping company will deliver the item me? and if possible, i'd like to know the total cost of the item and the shipping . . many regards

Once we create the tracking information for an order, and it is entered into our system, you get emailed to the email address on file, with the tracking information. Sometimes these emails end up in the spam folder of your email, so please check there as well. You can also call, or email, us and we will let you know the status of your order.

Additional Information:
20

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I ordered a Blacktooth Laser, but received no response that processing of the order has started? Will I be notified of shipping as soon as the weeks lead time is complete?

I will check

Additional Information:
The license was purchased and the developer is sending you the license shortly.

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How long does it take to receive the CamBam license I ordered? I purchased it yesterday 1/30/18

Mach3 license purchases are processed during our working hours of 9 AM - 5 PM Central Standard Time, Monday through Friday. If you order after hours, licensed will generally be sent to your email address the following morning.

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I ordered a Mach3 license to be delivered by email, how long does that take to receive ?

The redLeaf CNC computer systems will have either Mach3 or LinuxCNC installed as per the customer's request. If the Mach3 license is purchased, the license file will also be installed on the redLeaf CNC computer system.

The Mach3 or LinuxCNC settings will be configured during the assembly of the system. We contact the customer to determine the drive (mechanics) and inertial (weight of gantry and other parts of the gantry) specifications in order to correctly configure the steps per inch, velocity and acceleration.

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I ordered a redLeaf with Mach3 installed. Do you guys configure any of the setting in mach3 or will I need to do that all myself?

John Parent,

We are currently waiting for rails to come in as they are out of stock. We appreciate your patience. Please email customerservice@buildyourcnc.com and let us know if there is anything we can do.

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hi, i ordered a bunch of stuff from you, the payment went through, it's been 3 weeks, any word on shipping date, I ordered 6 linear rails with block and some sprockets

To determine the shipping cost of a machine (i.e. greenBull 5x):

- You can add the greenBull 5x to the cart by going to the machine page and clicking on the add to cart button

- In the checkout process, enter your address and then click on get shipping rates. You will be presented by a list of shipping costs to your location.

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Dear Sir or Madam, I wonder how much the greenbull 5x shipping will cost to Lebanon.

The most likely issue here is that your email did not save in our system. Please email us to determine your shipping status and tracking number at customerservice@buildyourcnc.com

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I ordered the Mach 3 usb controller board on the 1st and I have not received an order conformation or shipping confirmation. My account was charged however.

Wood dust can cause problems in a Variable Frequency Drive (VFD) like the Huanyang 2.2 kW 220V 400Hz unit. If wood dust gets inside the VFD, it can collect on important parts like the bakelite component on the heat sink. This can cause the part to get too hot because the dust traps the heat. When the bakelite component gets too hot, it can break. The dust can also block the airflow that helps to keep the VFD cool, making the heat problem worse. It's important to keep the VFD clean and away from wood dust to prevent these issues.

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Can Wood Dust in a VFD cause it to blow a bakelite component mounted on the heat sink in the lower part of the unit? Mine was a Huanyang 2.2 kw 220v 400HZ

Wood dust can cause problems in a Variable Frequency Drive (VFD) like the Huanyang 2.2 kW 220V 400Hz unit. If wood dust gets inside the VFD, it can collect on important parts like the bakelite component on the heat sink. This can cause the part to get too hot because the dust traps the heat. When the bakelite component gets too hot, it can break. The dust can also block the airflow that helps to keep the VFD cool, making the heat problem worse. It's important to keep the VFD clean and away from wood dust to prevent these issues.

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Can Wood Dust in a VFD cause it to blow a bakelite component mounted on the heat sink in the lower part of the unit? Mine was a Huanyang 2.2 kw 220v 400HZ

I will check

Additional Information:
The license was purchased and the developer is sending you the license shortly.

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Hello. I purchased a Mach 3 Pro License and have not received it yet. How long should it take to send me the access code ?

Our MAch3 USB interface boards can be located here:

https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach3-USB-Board

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I AM INTERESTED IN THE 3 AXIS COMBO USB OPTION. NOTICE YOU ENDORSE PLANET-CNC FOR USE WITH THIS BUT WILL MACH3 INTERFACE WELL BEAK OUT BOARD?

Yes, if you have an ordering or shipping issue, please call us during our normal business hours and we will personally look into the issue.

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Hi I have ordered the ARM Microcontroller Beginners Kit (STM32F0) on the 23rd of April but the shipping has still yet to arrive. I did not create an account at the time of purchasing and I am not in the address I provided anymore. May I know how should I go about this problem

Plans are not sold at this time. If you are interested in getting a machine in Europe we have some options for you. Please email sales@buildyourcnc.com for more details.

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Hi, is it possible to buy only plans. I live in Europe and it gets quite pricy with shipping costs.

Spindle comes with 1/4" collet.

"All of our spindles come standard with a 1/4" collet. The 2.2kw, and 4.0kw, can be upgraded to a 1/2" collet with a separate purchase"

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I just purchased the 2.2 kW water cooled spindle. I also ordered a 1/8" collet to go with it, since I assume it comes with a 1/4" collet. Is this correct?