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Question #: 4684

Question: Customer Service is important to me. Is there support for customers?

Current Solution

I love this question. Yes, we are a small company and take customer service very seriously! We have many ways you can get answers to your questions, and help with the products you purchase from us.

Our Customer Service Live has a great deal of information and when customers use this resource, it helps everyone with the same issue. So, we encourage the use this resource.

Our telephone number is at the top of every page. If you can't find the information on the website or Customer Service Live, use this number to get the help you need.



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Other Possible Solutions to this Question

  • IS THERE A WAY TO GET RID OF THE PARALLEL CABLE AND SOMEHOW USE USB ?

    If you select the Settings Page and select or tick Auto Limit Override - this will allow you to back off the switch.

    Additional Information:
    limit and home switch

    Click the link to add information to this solution:
    IS THERE A WAY TO GET RID OF THE PARALLEL CABLE AND SOMEHOW USE USB ?

  • WHAT THE TECHNICAL SUPPORT FOR STAMPS.COM?

    The stamps.com technical support is developersupport@stamps.com

    Click the link to add information to this solution:
    WHAT THE TECHNICAL SUPPORT FOR STAMPS.COM?

  • the bluechik - IS there a 3D Touch Scanning to scan in present made items ?

    Yes, you can use a touch probe with our machines as it is really independent of the machine structure, mechanical components and motion electronics, for the most part. We don't currently sell touch probes, however, but standard touch probes for CNC machines will work fine.

    Click the link to add information to this solution:
    the bluechik - IS there a 3D Touch Scanning to scan in present made items ?

  • HAVE 3D PRINTER THAT WANT TO MAKE CNC ROUTER ,IS THERE ANY GUIDES SHOW ME THE WAY

    What 3d printer do you have?

    Additional Information:
    whiteant

    Click the link to add information to this solution:
    HAVE 3D PRINTER THAT WANT TO MAKE CNC ROUTER ,IS THERE ANY GUIDES SHOW ME THE WAY

  • I WOULD LIKE TO KNOW IF THERE IS A STORE OR SHOP WHERE CAN SEE THE PRODUCT AND BUY IT?

    If you are located near Houston, Texas area you can stop by our shop. If you are not near us, you can check in our forums, and see if you can find someone in your area that has one of our machines, and would be willing to let you come see it in action.

    Click the link to add information to this solution:
    I WOULD LIKE TO KNOW IF THERE IS A STORE OR SHOP WHERE CAN SEE THE PRODUCT AND BUY IT?

  • ARE THERE RECOMMENDATIONS FOR THE PREVENTION OF INSTITUTIONAL OUTBREAKS INFLUENZA?

    The most important factor in preventing outbreaks is annual vaccination of all occupants of the facility, and all persons in the facility who share the same air as the high-risk occupants. Groups that should be targeted include physicians, nurses, and other personnel in hospitals and outpatient settings who have contact with high-risk patients in all age groups, and providers of home care to high-risk persons (e.g., visiting nurses, volunteers).

    Click the link to add information to this solution:
    ARE THERE RECOMMENDATIONS FOR THE PREVENTION OF INSTITUTIONAL OUTBREAKS INFLUENZA?

  • THERE ANY STANDARD FOR A DISTANCE BETWEEN CELLULAR BASE STATION AND RESIDENTIAL AREA?

    The two main constraints on siting cellular base stations near residential areas are government exposure limits and local zoning ordinances. Various governments have limits for human exposure to radiofrequency (RF) energy that must be complied with in the siting of cellular base stations and other transmitters. In the United States, the relevant limits are those of the Federal Communications Commission (FCC). Cellular base stations use low-powered transmitters, and RF signal levels are invariably below FCC limits at any distance more than a few feet from the antennas. Thus it is entirely feasible to locate cellular base stations on rooftops of apartment buildings and to locate communications towers within residential areas and indeed these are both common practices. Local zoning ordinances are a different story. Local governments commonly restrict the location of communications towers through zoning ordinances, and they may have provisions that restrict cellular base stations in residential districts. Local attorneys or government officials should be consulted for advice about local requirements, which vary greatly among jurisdictions. Kenneth R. Foster Professor, Department of Bioengineering University of Pennsylvania

    Click the link to add information to this solution:
    THERE ANY STANDARD FOR A DISTANCE BETWEEN CELLULAR BASE STATION AND RESIDENTIAL AREA?

  • WHAT IS THE FORMULA TO DETERMINE STEPS PER INCH OR RESOLUTION FOR EACH AXIS?

    The formula and calculation is a starting point to get into the area of steps per inch. You will then need to use the mach3 calibration utility to get the exact steps per inch.

    Formula:
    step per inch = (motor steps * microstepping) / (travel at one turn of the motor in inches)
    if microstepping is set at 16 (1/16 on the driver) then and you are using a sprocket and chain with a pitch of .25 inches and 12 teeth on the drive sprocket
    = (200 * 16) / (12 * .25)
    = 3200 / 3
    = 1066.666 steps per inch

    For lead screw that has a travel of .5 inches at one turn like the 5 start 1/2 inch lead screw and using 4 microsteps per step (1/4):
    = (200 * 4) / (.5)
    = 800 / .5
    = 1600 steps per inch

    Remember to use the mach3 calibration wizard and double check the driver microstep setting.

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    SrCyFFpZ

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    -1 OR 2+902-902-1=0+0+0+1 --

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    -1 OR 2+722-722-1=0+0+0+1

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    -1' OR 2+275-275-1=0+0+0+1 --

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    -1' OR 2+345-345-1=0+0+0+1 or '6eaEcsTN'='

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    -1" OR 2+474-474-1=0+0+0+1 --

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    1'"

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    1����%2527%2522

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    @@E5bKt

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    1'"

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    Click the link to add information to this solution:
    WHAT IS THE FORMULA TO DETERMINE STEPS PER INCH OR RESOLUTION FOR EACH AXIS?

  • [816] PLS HELP ON TEST MODE THE LED DO COME ON BUT THERE IS NO MOVEMENT ON THE Z AXIS

    Are you using Mach3 or Mach4?

    Additional Information:
    using Mach3

    Click the link to add information to this solution:
    [816] PLS HELP ON TEST MODE THE LED DO COME ON BUT THERE IS NO MOVEMENT ON THE Z AXIS

  • WHAT IS D.O.F OR DEPTH OF FIELD FOR THE BLACKTOOTH LASER AND LENS?

    Depth of Field. This is how far the focal point goes before re-expanding again. With a 2" lens, you have approximately 2-3mm of DOF. This means that you'll have 2-3mm of perfectly focused laser before it starts to re-expand again. If you have a 4" lens, you will have up to 7mm of DOF.

    Additional Information:

    Click the link to add information to this solution:
    WHAT IS D.O.F OR DEPTH OF FIELD FOR THE BLACKTOOTH LASER AND LENS?

  • WHAT IS SHIPPING DIMENSIONS AND WEIGHT FOR THE VERTICAL LASER.

    Shipping crate size 121" X 36" X 92"

    Weight 511 LBS

    Click the link to add information to this solution:
    WHAT IS SHIPPING DIMENSIONS AND WEIGHT FOR THE VERTICAL LASER.

  • HOW LONG FOR ME TO BUILD IT?

    The length of time it will take to build a CNC machine kit is not an easy answer. There may be a wide array of circumstances that limit a persons abilities to build the cnc machine kit in an efficient timeframe; however, if you have moderate dexterity and moderately mechanically inclined, you should have no problem building one of our machines within one weekend if the project has very little downtime.

    Additional Information:

    Click the link to add information to this solution:
    HOW LONG FOR ME TO BUILD IT?

  • DON'T WANT TO USE MY OWN MOTORS FOR THE REDLEAF CNC COMPUTER SYSTEM.

    That shouldn't be a problem. I will need the current rating for the motors. We can subtract the price of the motors. and you can add you own. If you want us to solder the cable to the round connectors and them motor, you would need to send the motors to us.

    Let me know and I can send a paypal invoice for the redLeaf without motors.

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    DON'T WANT TO USE MY OWN MOTORS FOR THE REDLEAF CNC COMPUTER SYSTEM.

  • How do you burn an ISO to a flash drive for Linux or Ubuntu?

    Download the Ubuntu/EMC combo ISO here:
    http://linuxcnc.org/index.php/download/21/

    Follow these instructions to mount the ISO to a CD or flash drive:
    http://www.ehow.com/how_6012868_burn-iso_s-flash-drive.html

    Click the link to add information to this solution:
    How do you burn an ISO to a flash drive for Linux or Ubuntu?

  • WHAT IS THE LEAD TIME FOR REDFROG PICK AND PLACE MACHINE?

    You can expect a two week lead time for the redFrog pick and place machine.

    Additional Information:

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    WHAT IS THE LEAD TIME FOR REDFROG PICK AND PLACE MACHINE?

  • WHAT IS THE SHIPPING WEIGHT AND DIMENSIONS FOR GREENLEAN?

    Shipping crate 121" X 36" X 92"

    Weight 511 LBS

    Additional Information:
    ship in india pls

    Additional Information:
    International shipping rates can be determined by:
    - adding products to the cart
    - go to the cart and enter shipped by address
    - and pressing the calculate shipping button

    Click the link to add information to this solution:
    WHAT IS THE SHIPPING WEIGHT AND DIMENSIONS FOR GREENLEAN?

  • wHAT IS THE SMALLEST LENGTH SHAFT I CAN USE FOR YOUR #25 DRIVE SPROCET?

    The hub length of the drive sprocket and the other mechanical devise that is used to connect on the shaft will determine the length of the shaft needed for use with the drive sprocket.

    The hub lengths for our drive sprockets are 1/2". So if you are connecting the drive sprocket to a motor, your motor shaft will need to be at least 1/2" in length.

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    wHAT IS THE SMALLEST LENGTH SHAFT I CAN USE FOR YOUR #25 DRIVE SPROCET?

  • HOW MUCH SILICONE TUBE DO I NEED FOR A GREEN LEAN TO CONNECT THE SPINDLE

    The greenlean requires 56 feet of 1/4 Inside Diameter and 3/8 Outside Diameter silicon tube for the spindle.

    Additional Information:
    20

    Additional Information:
    20

    Click the link to add information to this solution:
    HOW MUCH SILICONE TUBE DO I NEED FOR A GREEN LEAN TO CONNECT THE SPINDLE

  • CAN THERE BE CLOSED LOOP CONTROL WITH STEPPING MOTORS?

    I haven't delved into using encoders with stepping motors too much. From my research, you need to have a controller that can provide the closed loop control, rather than software handling that process. I have also found from my research that using encoders on stepping motors is generally used to stop the machine in the case that the motor failed to achieve the commanded position for some reason and gives the user the chance to correct and continue with the job.

    If you want proper closed loop control, it may be best to go with servos and servo controller that provide the closed loop control within the real of those two components.

    Click the link to add information to this solution:
    CAN THERE BE CLOSED LOOP CONTROL WITH STEPPING MOTORS?

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