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Question #: 4684

Question: Customer Service is important to me. Is there support for customers?

Current Solution

I love this question. Yes, we are a small company and take customer service very seriously! We have many ways you can get answers to your questions, and help with the products you purchase from us.

Our Customer Service Live has a great deal of information and when customers use this resource, it helps everyone with the same issue. So, we encourage the use this resource.

Our telephone number is at the top of every page. If you can't find the information on the website or Customer Service Live, use this number to get the help you need.

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Other Possible Solutions to this Question

  • Is there anyone who deal with these questions from customers?

    Yes sir. The holiday season has been brutal on us, but we are back in shape and answering all of our customer related questions. Please ask your question here on "Customer Service Live" or call us if you have an urgent matter.

    Click the link to respond:
    Is there anyone who deal with these questions from customers?

  • I have send an email to customerservice@buildyourcnc.com

    Thanks for sending an email to customerservice@buildyourcnc.com; however, this Customer Service Live service will provide the same or better response than email.

    Click the link to respond:
    I have send an email to customerservice@buildyourcnc.com

  • Do you have customers/builders in the Netherlands who I can ask for help or assistance?

    I would recommend creating a post in our forums page (buildyourtools.com), and ask any specific questions there! Since there might be someone willing to help you locally!

    Since we cannot disclose any customers contact information, without there permission! Going through the forums will be the best idea to be able to find someone locally, with one of our machines!

    Also you can contact us directly at customerservice@buildyourcnc.com

    Click the link to respond:
    Do you have customers/builders in the Netherlands who I can ask for help or assistance?

  • I send a couple emails to customer service but have not heard back. Were they recieved?

    The emails are checked only a few times in the day and between those times, we are working on production. However, this "Customer Service" system is actively checked as I receive a text message every time a new question is posed and when a response to a question is added. Please use this "customer service" section of the website as you will be responded to quickly (unless I am sleeping or on the road.

    Thanks
    Patrick Hood-Daniel

    Additional Information:
    Thank you so much! Sorry for the rush. Just excited to get some stuff done for the holidays! Looks like a great machine. Very psyched!
    Ben


    Additional Information:
    Not a problem at all. Thanks.

    Click the link to respond:
    I send a couple emails to customer service but have not heard back. Were they recieved?

  • what options can you offered to international customers to assist in them building one of your machines? International shipping of a kit would be too expensive.

    We are able to ship internationally but unfortunately we cannot control the shipping costs incurred for international customers. However, if you are associated with educational programs or Makerspaces and/or Fab Labs we do offer certain discounts in some cases. Please send an email to customer service for more information on receiving a quote.

    Click the link to respond:
    what options can you offered to international customers to assist in them building one of your machines? International shipping of a kit would be too expensive.

  • How many poles on 1.5 KkW spindle? Customer service says 2, the product guide for 2.2kW spindle says 4. Can't find anything definitive for 1.5 kW spindle.

    The number of poles for a 1.5kW spindle is 2 poles.

    Additional Information:
    poles

    Click the link to respond:
    How many poles on 1.5 KkW spindle? Customer service says 2, the product guide for 2.2kW spindle says 4. Can't find anything definitive for 1.5 kW spindle.

  • Online sending options are very expensive for European customers (~50% of the material cost). Could you tell us the weight and size of the greenLean Vertical CNC Machine Kit, allowing us to find better options ?

    We are able to ship internationally but unfortunately we cannot control the shipping costs incurred for international customers. However, if you are associated with educational programs or Makerspaces and/or Fab Labs we do offer certain discounts in some cases. Please send an email to customer service for more information on receiving a quote.

    Click the link to respond:
    Online sending options are very expensive for European customers (~50% of the material cost). Could you tell us the weight and size of the greenLean Vertical CNC Machine Kit, allowing us to find better options ?

  • is there a pci express parallel card that supports mach 3 with windows 7

    Any parallel PCI-E card should work with mach 3 and windows 7, but you will need to know the port that the card will be using (example: 0x378).

    In mach 3 go to Config/Ports&Pins/PortsSetup&AxisSelection

    Additional Information:
    Once the PCI adapter is installed. Check the device manager on that lpt port and look at the I/O range. You will need to use the first I/O address in the range for the port address entry in Mach3.

    Additional Information:


    Additional Information:

    Click the link to respond:
    is there a pci express parallel card that supports mach 3 with windows 7

  • Is the customer clearence cost included on the shipment fee? Is it possible to get an FOV price?

    For international shipments, customs costs may need to be paid by the receiver. We report our full list of Bill of Materials and costs on every shipment via commercial invoice. To learn more about customs costs please inquire with your local government agency.

    Click the link to respond:
    Is the customer clearence cost included on the shipment fee? Is it possible to get an FOV price?

  • is there a option I can purchace the black toe 2x4 in a 2x8 format?

    When you purchase the blackToe 2'x4' CNC machine kit, you determine the length. The 4' is only the suggested length unless you purchase the optional table. Just construct a table that is 8' long similar to what this customer did:
    https://www.buildyourcnc.com/markgottschalks2x8cncmachine.aspx

    Click the link to respond:
    is there a option I can purchace the black toe 2x4 in a 2x8 format?

  • Is there any way i can order replacement wooden parts for a cnc machine

    Yes, you can order replacement wooden parts, but since we don't have them as products on the website, you will need to call us directly using the number at the top right corner of the website by hovering over "need help?"

    Click the link to respond:
    Is there any way i can order replacement wooden parts for a cnc machine

  • Is there a recommended break in process for a 2.2kw water cooled spindle?

    A break in process, I'm guessing means if the spindle needs to be turned off for some reason? If so, then no. The water cooled spindle can be run constantly. We run our spindle for very long periods of time.

    Click the link to respond:
    Is there a recommended break in process for a 2.2kw water cooled spindle?

  • GIVE ME THE TECHNICAL SUPPORT INFO FOR STAMPS.COM

    The stamps.com technical support is developersupport@stamps.com

    Click the link to respond:
    GIVE ME THE TECHNICAL SUPPORT INFO FOR STAMPS.COM

  • hi is there a cheaper way for shipping to uk

    There may be a possibility. Can you email me at customerservice@buildyourcnc.com with your shipping address and what you would like to purchase.

    Click the link to respond:
    hi is there a cheaper way for shipping to uk

  • IS THERE A WAY TO GET RID OF THE PARALLEL CABLE AND SOMEHOW USE USB ?

    If you select the Settings Page and select or tick Auto Limit Override - this will allow you to back off the switch.

    Additional Information:
    limit and home switch

    Click the link to respond:
    IS THERE A WAY TO GET RID OF THE PARALLEL CABLE AND SOMEHOW USE USB ?

  • HOW COMPLEX IS YOUR KIT TO ASSEMBLE, AND MOST IMPORTANTLY - HARD IT SETUP CONTROL THE LASER WITH MACH3?

    The blackTooth Laser cutter and Engraver can be built in a weekend. Take a look at the build instructions and try to determine if you feel you have sufficient capability to put together the laser system.

    Click the link to respond:
    HOW COMPLEX IS YOUR KIT TO ASSEMBLE, AND MOST IMPORTANTLY - HARD IT SETUP CONTROL THE LASER WITH MACH3?

  • is there a DXF file for the vac brush assembly for Blackfoot 4.2

    We don't offer the dxf files for the parts of our machines; however, if you purchased this machine from us in the past, and you wish to cut this part on your machine, you can call our office and request the dxf file. We will provide an NDA for this type of transaction.

    Click the link to respond:
    is there a DXF file for the vac brush assembly for Blackfoot 4.2

  • HAVE 3D PRINTER THAT WANT TO MAKE CNC ROUTER ,IS THERE ANY GUIDES SHOW ME THE WAY

    What 3d printer do you have?

    Additional Information:
    whiteant

    Click the link to respond:
    HAVE 3D PRINTER THAT WANT TO MAKE CNC ROUTER ,IS THERE ANY GUIDES SHOW ME THE WAY

  • Does your hardware & software support adding a 4th and 5th axis to the Black Tooth?

    The blackTooth is a laser cutter/engraver, and its current design directs the beam in 2 dimensions (X and Y) over the surface of a workpiece which is assumed to be lying flat beneath the laser head. There is no mechanism to move the Z-axis directly. There is likewise no direct provision to move either the workpiece or the laser head for a 4th or 5th axis of operation because that would change the optical path and/or the focal point. However, you could certainly add a 4th axis to move a workpiece beneath the laser head -- it would be an interesting project, and if you do it we would like to see pictures.

    The ability of the software to support this addition depends upon which software you are using. If you are using a breakout board and machine control software designed for conventional CNC mills, such as Mach3, LinuxCNC, or PlanetCNC, then the answer is yes, the software will support the 4th axis quite easily. If you are using the integrated laser controller, the adaptation would be more difficult.

    Click the link to respond:
    Does your hardware & software support adding a 4th and 5th axis to the Black Tooth?

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