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Question #: 14413

Question: how do I get the status of my order?

Current Solution

If you are needing a status of an order that you purchased from us, you can either log-in and click on the "My Account" link at the top, or call us at 281-815-7701.

The "My Account" link will contain all of the orders and tracking numbers associated with those orders. If the order does not contain a tracking number, call us to get a status of the order. In most cases, we will call you first if there is a backorder in our inventory.

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Other Possible Solutions to this Question

  • I ordered software for download and it hasn't arrived. It has been several hours. Please advise on the status.

    Depending on the specific software you have bought, it might require you to download the main software via their main website. While we will send you the license via email, to unlock the complete software capabilities.

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    I ordered software for download and it hasn't arrived. It has been several hours. Please advise on the status.

  • How do I enter tax exemption for my order?

    Dealing with Tax Exemption forms, please refer to contacting us at customerservice@buildyourcnc.com

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    How do I enter tax exemption for my order?

  • How do I order a pacific length of lead screw?

    Just specify the full length in the quantity field in the shopping cart and give us a call to inform us of the cut lengths (you can also email customer service - link in the contact us page - link at the footer). We are working on a way to do this at the product page, but won't be finished for a few more days.

    Additional Information:
    20

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    How do I order a pacific length of lead screw?

  • How do I go about ordering the redLeaf or redSprout computer cnc system?

    To order the system, just go to this page:
    http://www.buildyourcnc.com/category/cnc-computer

    Make sure to also order the 4 conductor cable that you will need for the connections between the motors and the drivers. This length will depend on your machine, where the motors will be attached, and where you plan on setting the computer system.
    The cable can be found here:
    http://buildyourcnc.com/item/electronicsAndMotors-cable-wire-20awg-wrcon

    If you want to use Windows, you will also need to purchase that on the first link I provided. If not, we will install Linux with EMC2 and linuxcnc

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    How do I go about ordering the redLeaf or redSprout computer cnc system?

  • I ordered Mach 3 how or when will I get it?

    You will receive the license file via email.

    Additional Information:
    You may have already received it. Always check you spam folder to see if the email landed there.

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    I ordered Mach 3 how or when will I get it?

  • How do I order specific lengths of lead screws in one order?

    Just specify the full length in the quantity field in the shopping cart and give us a call to inform us of the cut lengths (you can also email customer service - link in the contact us page - link at the footer). We are working on a way to do this at the product page, but won't be finished for a few more days.

    Additional Information:
    20

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    How do I order specific lengths of lead screws in one order?

  • how do I order multiple lengths of HIWIN guide rail with blocks?

    Select the desired rail here:
    https://buildyourcnc.com/Item/mechanical-rails-HIWIN-Linear

    On the product page, enter the total "cut to order" length (in inches). Then call us to specify the cut lengths. Remember that our maximum length is 2000mm or 78.74 inches.

    Our phone number is located at the top right of each web page by hovering over the "Need Help?".

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    how do I order multiple lengths of HIWIN guide rail with blocks?

  • HOW DO I DETERMINE THE AMOUNT OF SCREW WEIGTH THAT MY MOTOR CAN HANDLE

    There are two main questions that we can answer with respect to motor torque and the mechanical advantage of lead screws, 1) What torque motor do you need to lift a particular weight, or 2) What maximum weight will my motor torque be able to lift.

    This formula uses Newtons (N) as it's final unit. Use this with the included radius (R) to determine the torque. Newtons can easily be converted to lbs or ounces using online conversions.

    Effort = Sf + (Load/(2 x pi x (R/p) x Se))

    where:
    p = pitch of the screw
    Se = screw efficiency = Standard lead screw will be between 20% (.2) and 40% (.4)
    Sf = static force. This is the force that is needed to start the movement. The number may be eliminated, but it is good to use a number in the 5 N to 20 N range.
    Load = the expected load that the effort will need to carry (i.e., the router and the included axis assembly that the motor will need to lift)
    R = radius of the lead screw


    This formula is based on the "law of the machine"

    The final effort amount with its unit of newtons and R will be the torque. For example, if the effort comes to 100 N (newtons) and the R is .5 inches, then you can assume that the effort is 50 N-in since it would take twice the effort to turn form the one inch mark from the center of the shaft.

    Example:

    Load = 90 N (20.2 lbs)
    R = 1 inch since that is the length from the center of the shaft that the motor is rated
    p = 1 inch / 13 = .08 inches

    Effort = 5 N + (90 N / (2 x 3.14 x (1 / .08) x .2))
    Effort = 5 N + (90 N / (6.28 x 12.5 x .2))
    Effort = 5 N + (90 N / (15.7))
    Effort = 5 N + (5.73 N)
    Effort = 10.7 N = 2.4 lbs = 38.4 oz-in

    I am putting the oz-in on the end because the formula considers the distance from the center of the shaft to be one inch.

    Therefore, a 425 oz-in motor would be able to lift a 20.2 lb Router with its accompanying assembly. If the assembly and router is heavier, plug in the numbers and determine the effort required.

    With a bit of algebra, the formula can be rewritten to find the load:

    Load = (Effort - Sf) x (2 x pi x (R/p) x Se)

    Another formula that does not consider friction at all:

    Effort = (Load x p) / (2 x pi x R)

    Lets see if we get similar results:

    Effort = (20 lb x .08 inches) / (2 x 3.14 x 1)
    Effort = 1.6 / 6.28 = .255 lbs = 4.08 oz-in

    The results from both formulas appear to be very small because a 13 TPI screw will have enormous mechanical advantage.

    It is evident that the first formula that does consider friction that we are loosely estimating is far more conservative than the second formula. Either way, even the most conservative formula shows that the 425 oz-in motor will handle very large weights. If you are using a lead screw with only two turns per inch, .5 inch pitch, you can determine the requirements with the first formula.

    Example for a 10 TPI 5 start (2 turns per inch) lead screw:

    Load = 90 N (20.2 lbs)
    R = 1 inch since that is the length from the center of the shaft that the motor is rated
    p = 1 inch / 2 = .5 inches

    Effort = 5 N + (90 N / (2 x 3.14 x (1 / .5) x .2))
    Effort = 5 N + (90 N / (6.28 x 2 x .2))
    Effort = 5 N + (90 N / (2.512))
    Effort = 5 N + (35.83 N)
    Effort = 40.828 N = 9.18 lbs = 146.88 oz-in

    Customer Response:
    thank you so much

    Additional Information:


    Additional Information:


    Additional Information:
    how do i calculate torque of stepper motor if lead screw coupled to motor shaft and load applied by lead screw on plate is 100 kg by vertically

    Additional Information:
    Pls


    Additional Information:
    1m 16mmdiameter ball screws calculations

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    HOW DO I DETERMINE THE AMOUNT OF SCREW WEIGTH THAT MY MOTOR CAN HANDLE

  • how fast can you ship my order?

    Depending on the complexity of the order, components(same day), machine (depending on model)1 week lead time - 2 week lead time.

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    how fast can you ship my order?

  • Mach3 status showed PWM Bumped to Minimum Setting. The CNC machine stopped

    If mach3 displays a message in the status line with "PWM Bumped to Minimum Setting" and the CNC router or CNC machine stopped in the middle of the milling, you will need to do the following:

    - Note the current g-code line where the machine stopped.
    - Exit Mach3 - you may find that reset, stop does nothing to stop the spindle. When you exit mach3, the spindle will stop automatically.
    - Restart Mach3. The DRO (Digital Readout) should show the correct coordinates where the machine position was before exiting Mach3.
    - Scroll to the g-code line where the machine stopped. You may need to go a few lines prior to make sure you are not skipping any machining operations (which is why it is a good idea to learn the basics of g-code - don't worry, it's easy)
    - Click on the "Run from Here" button.
    - Mach3 will present you with a "Preparation Move" dialog box with the location that it will move to. If the coordinates shows a position that is into the material, make sure to specify a rapid height (clearance height) so the machine will move up first and then move to the location before moving down into the material. If the spindle is automatically controlled by Mach3, make sure to check the turn spindle on checkbox. If not, make sure the router or spindle is on before clicking OK.

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    Mach3 status showed PWM Bumped to Minimum Setting. The CNC machine stopped

  • how much does the 2.2kW spindle and the VFD weigh together?

    The weight of the 2.2kW spindle without the VFD (variable frequency drive or inverter) is 11 lbs or 5 kg.

    The 2.2kW spindle with the VFD is 15 lbs or 6.8 kg.

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    how much does the 2.2kW spindle and the VFD weigh together?

  • How long does it take to receive the CamBam license I ordered? I purchased it yesterday 1/30/18

    I will check

    Additional Information:
    The license was purchased and the developer is sending you the license shortly.

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    How long does it take to receive the CamBam license I ordered? I purchased it yesterday 1/30/18

  • Can I get a receipt of my online order? I ordered it without having An account.

    Give us a call and we will email you a receipt immediately.

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    Can I get a receipt of my online order? I ordered it without having An account.

  • How do I connect my motor wires to the driver?

    Use the datasheet associated to the motor that you purchased. Use the bipolar parallel configuration to optimum performance. The datasheets are located in their respective motor product pages. Just click on the motion electronics at the left and scroll down to the motor you have and click on the title, or datasheet link next to the motor. The datasheet will either be in the form of a pdf, or within the instructions on that product page.

    Additional Information:
    wiring diagram

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    How do I connect my motor wires to the driver?

  • HOW DO ADDRESS THE DANGER OF THESE CNC MACHINES

    These machines are inherently dangerous. Before the machine moves, the machine should be clear of any person by a dimension of at the distance of a persons reach plus a few more feet. This is the policies we institute in our shop and what is recommend to all of our customers. Treat these machines as you would treat any major power tool in the shop.

    With that said, you can certainly add some protective parts, but still keep folks away even with those installed. I would use the gantry side to do all of the mounting of the protective parts. Consider using sheet metal that you can bend and make a simple installation right on the gantry side.

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    HOW DO ADDRESS THE DANGER OF THESE CNC MACHINES

  • How do i get the USB break out board to communicate with the exceptional Planet-CNC USB software?

    The USB interfaces (The board shown at the link: https://buildyourcnc.com/item/electronicsAndMotors-electronic-component-USB-Controller-Breakout) that we well is already updated with the firmware, and tested with the planet-cnc software. Simply install the planet-cnc software and plug in the USB interface and the software will communicate with the board.

    Additional Information:
    Windows 10 was not allowing the planet cnc software to install the proper drivers. Following the windows 8 reccomendations listed on the usb break out board page got the planet cnc and usb break out board communicating.

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    How do i get the USB break out board to communicate with the exceptional Planet-CNC USB software?

  • how can i change my order

    You will need to call us to have you order changed.

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    how can i change my order

  • Status update on my order? It was placed two weeks ago, and it is still classified as Processing???

    My aologies for any delays that may be happening with your shipment. Please contact us at customerservice@buildyourcnc.com so we can get your information and provide you with an update immediately.

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    Status update on my order? It was placed two weeks ago, and it is still classified as Processing???

  • how do i change the direction of a particular axis?

    If your Z axis is moving in the opposite direction, go into Mach3, click on config, ports & pins, then click on the motor outputs tab. You will see the axes labeled on the left and the parameters labeled on the top of this dialog box. Toggle the dir low active for the z-axis.

    Additional Information:
    What if I'm having the same issue on a different axis?

    Additional Information:
    You can follow the same procedure as with the z-axis. When you get to the motors outputs tab, toggle the dir low active checkbox for the axis that you would like to change.

    Additional Information:
    sdf

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    how do i change the direction of a particular axis?