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Question #: 4729

Question: Mach 3 stalls in the middle of a file and the dwell button is flashes randomly. Can't control motors and have to re-start Mach 3. Any help?

Current Solution

Is this a licensed version of Mach 3? If not and you are currently running the demo version, mach 3 will have only 500 lines of G-code available for cutting. Which will not allow you to cut or move the machine after the first 500 lines.

Additional Information:
Yes, It is a licensed version of Mach 3.

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Other Possible Solutions to this Question

  • i purchased a breakout board from you guy and the rnr motion control is messing with my license in mach 3 tech support at mach said it is the rnr software i need help to contact them and let them see what they can do to help

    The RNRMotion driver will not conflict with the mach3 license. Make sure you have the RNRmotion driver in the plugins folder and the provided xml in the main mach3 folder. Also, make sure to have the mach3 license file in the mach3 folder. If you still experience problems, please give us a call.

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    i purchased a breakout board from you guy and the rnr motion control is messing with my license in mach 3 tech support at mach said it is the rnr software i need help to contact them and let them see what they can do to help

  • mach3 freezes in the middle of a run, I don't get any message. I have press reset and then the jog buttons work. I have to reset the zero and start from the last line when the machine stopped. It happens mostly during the finishing part of the g-code file

    What interface board are you using? Typically, this will be an issue with the computer that MAch3 is installed. The only other component that may affect this would be the interface between the computer and the machine.

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    mach3 freezes in the middle of a run, I don't get any message. I have press reset and then the jog buttons work. I have to reset the zero and start from the last line when the machine stopped. It happens mostly during the finishing part of the g-code file

  • ABSOLUTELY NOTHING WORKS. I HAVE ALL STRUCTURE AND MECHICAL PARTS OF THE BLACKTOOTH CUTTER DONE. HOWEVER WHEN WIRE UP STEPPER MOTOR TO DRIVER. THAT MACH 3 USB CONTROLLER BOARD, TRY JOG MOTOR, WORKS! PREVIOSULY HAD PLANET CNC BREAKOUT HOWRVER, ONLY MOVED MOTORS IN ONE DIRECTION COULDNT CHANGE IT. ANY HELP WOULD BE APRECIATED
  • When I start my spindle I get a emergency stop in Mach 3. I have run shielded cable and it is grounded at the VFD it is wired per you site instructions. any idea what to check

    You will definitely want to adjust your debounce setting in mach3 if your emergency or limit switch is engaging.

    Additional Information:
    Did you ever fix this issue? I am having the same problem.

    Additional Information:
    Did you ever fix this issue? I am having the same problem.

    Additional Information:
    Did you ever fix this issue? I am having the same problem.

    Additional Information:
    Did you ever fix this issue? I am having the same problem.

    Additional Information:
    Did you ever fix this issue? I am having the same problem.

    Additional Information:
    Did you ever fix this issue? I am having the same problem.

    Additional Information:
    Did you ever fix this issue? I am having the same problem.

    Additional Information:
    Did you ever fix this issue? I am having the same problem.

    Additional Information:
    Did you try changing the denounce setting?

    Additional Information:
    Meant to say denounce.

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    When I start my spindle I get a emergency stop in Mach 3. I have run shielded cable and it is grounded at the VFD it is wired per you site instructions. any idea what to check

  • For tuning the motors in mach 3 should I be running a gcode or is keyboard jogging enough to determine the stall rates

    It seems to be getting some kind of interference or a short within the wiring or communication, try jogging the motors in the software without anything wired to the board. Then add one motor at a time to see if there is a short within your wiring or a faulty driver/motor.
    If the USB breakout board continues to move the x-axis with no motors or driver wired to it, please email customerservice@buildyourcnc.com for a replacement or further troubleshooting.

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    For tuning the motors in mach 3 should I be running a gcode or is keyboard jogging enough to determine the stall rates

  • For tuning the motors in mach 3 should I be running a gcode or is keyboard jogging enough to determine the stall rates

    Keyboard jogging will give you a good start at motor tuning since going from a stop to rapid travel speed is the quickest the machine will be required to accelerate. However, best practice is to also run test files and actually cut the type of materials you expect to deal with to test machine performance under load and make any fine adjustments needed for maximum performance.

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    For tuning the motors in mach 3 should I be running a gcode or is keyboard jogging enough to determine the stall rates

  • I have a 64 bit operating system and the Mach3 usb control board. What do i need to communicate between the two?

    You will need a USB cable to connect the computer and the Mach3 USB. The 64-bit operating system must be Windows and you will need the Mach3 CNC control software installed on the operating system.

    You will need to install the USB driver called RNRMotion.dll. You can find the driver here: https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach3-USB-Board

    Move the file to your Mach3 Plugins folder Example: "C:/Users/ProgramFiles/Mach3/Plugins"

    Mach3 will prompt you to select a driver and this is where you can select the "RnRMotionController" and check "Don't ask me again". This will allow your board to communicate with Mach3.

    You will also need the xml file found on this page: https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach3-USB-Board

    On that page, you will need to download the XML Mach3 Config File by right clicking on the link and selecting "save as". Save the Mach3Mill.xml file in your Mach3 root folder.

    That file is the main configuration file for the Mach3 board. It has all of the typical settings that the Mach3 board needs.

    Click the link to add information to this solution:
    I have a 64 bit operating system and the Mach3 usb control board. What do i need to communicate between the two?

  • I HAVE ONE OF YOUR SMALLER STEPPER MOTORS RUNNING MY X AXIS BRIDGE CRANE AND IF IT IS MOVED TO FAST THE MOTOR SOUNDS LIKE SKIPPING STEPS WILL 651OZ REQUIRE A DIFFERENT POWER SUPPLY CONTROLER?

    Yes, the 651 oz/in motor requires a driver that is compatible to the motors (the motor will draw 6 amps max and the driver paired with this motor will be able to allow for a 6 amp draw). I would also recommend a 36 volt power supply for better high velocity performance.

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    I HAVE ONE OF YOUR SMALLER STEPPER MOTORS RUNNING MY X AXIS BRIDGE CRANE AND IF IT IS MOVED TO FAST THE MOTOR SOUNDS LIKE SKIPPING STEPS WILL 651OZ REQUIRE A DIFFERENT POWER SUPPLY CONTROLER?

  • I am almost done with the book build Cnc machine, but when I run the motors from mach 3, the 1/2" coupling comes out of the middle spider (the joiner which connects 1/4 and 1/2" coupling. How do I prevent this?

    The lead screw must be held in position axially. In other words, you don't want your lead screw to move back and forth at all. This is the only way the coupling hub that is attached to the end of the lead screw could be moving away from its coupling assembly. Depending on the lead screw that you are using, the combination of bearings and collars/nut keep the lead screw in place.

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    I am almost done with the book build Cnc machine, but when I run the motors from mach 3, the 1/2" coupling comes out of the middle spider (the joiner which connects 1/4 and 1/2" coupling. How do I prevent this?

  • Why is my 4x8 blackfoot not cutting shapes correctly. I have ran the moter test in Mach 3 and still cuts terrible

    Dealing with the machine not cutting the design you may have correctly, could be a variety of things.
    Most common, is the machine is not properly calibrated or tighten correctly (in specific areas).
    To calibrate the machine, go to the settings(alt-6) page, and click the set steps per unit(right above the reset button). You will receive a tab which asks to select the a axis, once selected it will ask how much you plan on moving. Here you will enter a value of inches/mm's. The machine will move what it thinks is the correct length and might be dead on or might be off, we recommend doing this about 2-3 times per axis, and in long distances. (ex: for the BF you may do 2-4Ft on y-axis and 5-8Ft on the x-axis)

    Make sure the v-groove bearings are tight, on the y-axis plate and z-axis, as well as the v-groove bearings on the gantry legs. (test: try moving them with your finger, if tighten correctly they will not move)
    Also having the chain too loose will not move the machine enough to create your design, the chain should have about a 1" - 1"-1/2" of slack in the middle of the table when the gantry is in either of the far ends of the table. (larger machines will have a bit more slack).

    Trying to run the machine faster then the bit can cut, or running with a old endmill/router bit.
    This is a rare occurrence but is seen, having the correct endmill, feedrate, and RPM will have a great impact on your cut. They all work together in one complete conjunction, if one is off they will all be working incorrectly.
    Each endmill will have its manufactured specifications.

    Click the link to add information to this solution:
    Why is my 4x8 blackfoot not cutting shapes correctly. I have ran the moter test in Mach 3 and still cuts terrible

  • I have two nema 34 motors on my gantry and ordered a hex inverter, now I need to wire it correctly. What type of wiring hardware do I need and I will need a wiring diagram also. Please help.

    Have you considered reversing the A and B coils on one of the motors to the drivers? This will cause the motor to spin in the opposite direction. This is the easiest method. Using the HEX inverter is a more complex method and not recommended for simple driving tasks.

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    I have two nema 34 motors on my gantry and ordered a hex inverter, now I need to wire it correctly. What type of wiring hardware do I need and I will need a wiring diagram also. Please help.

  • I have two nema 34 motors on my gantry and ordered a hex inverter, now I need to wire it correctly. What type of wiring hardware do I need and I will need a wiring diagram also. Please help.

    Have you considered reversing the A and B coils on one of the motors to the drivers? This will cause the motor to spin in the opposite direction. This is the easiest method. Using the HEX inverter is a more complex method and not recommended for simple driving tasks.

    Click the link to add information to this solution:
    I have two nema 34 motors on my gantry and ordered a hex inverter, now I need to wire it correctly. What type of wiring hardware do I need and I will need a wiring diagram also. Please help.

  • What causes one of my two x-axis motors to stop while the Mach 3 program is still running?

    If one of your stepper motors decides to stop moving and the others are moving during a CNC milling or laser cutting job, then there could be two things that could be causing this.

    - The motor found its limiting torque (usually comes with a not-so-pleasant sound). This is where the control software is trying to move the stepper motor too fast (velocity, or too fast too quickly, acceleration) and the load against the stepper motor (inertia of the machine, or the material against the end mill while milling). Recommended action is to lower the velocity and/or acceleration, and/or lower the feedrate when cutting.

    - There is a wiring issue with the wiring from the driver to the motor. This could be a loose wire, or a chafed wire (or two shorting together). It can also be a loose digital wire from the controller board to the driver. Sometimes wire ties can be the culprit. Recommended action would be to thoroughly inspect the wiring.

    It's probably not the limit switches since that would cause a stop to the entire motion of the cnc router or laser machine.

    Sometimes Mach3 will show a status when something goes wrong, but in cases where the motor is stopping due to its torque limit, then that would not be shown in the status. It's always good to check it anyway.

    Additional Information:
    I need to clarify my situation a little better after going to my shop and trying to run another program on Mach 3. About 15 minutes into the milling process all the motors (2-X axis, Y axis and Z axis)stop but the program continues to run. I stop the program and after a couple of minutes when I try to restart the program all the motors start working again. Then after another 15 minutes or so, all the motors stop again. I checked and rechecked my wiring. This has never happened to me before when running the same programs with the same setups and motor speeds. All of a sudden when I reloaded a program I successfully used before it does this. Do you have any recommendations?

    Additional Information:
    Yeah, it sounds like a more complex issue. Have you tried running in the air without using the spindle. This may be a power related issue.

    Additional Information:
    That's exactly what I did. I ran the program without the router motor on just to see if the motors would get through the whole program but they stopped working after about fifteen minutes and then I was able to start them again after about 3 or 4 minutes. I never had this problem before so you can imagine my frustration especially after ruining a couple of projects on expensive material.

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    Sure. I can completely understand. Try this: disconnect all but one of the driver from power and digital connection and do the air run. Repeat this for each driver and note your findings. This will rule out the drivers causing a power failure.

    Also, is your stepper motors and drivers on a separate power circuit from the computer?

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    I will try disconnecting each driver and digital connection, which will be a real pain because it will be hard to access.

    All the stepper motors, drivers and computer are plugged into the same power strip.

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    Ok, so there is no power failure going on, but I believe it is necessary to test each stepper motor and driver pair individually. Hopefully that will lead to a conclusion.

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    It will take a little time but I will do it and report back on my findings.

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    Curious, what machine is exhibiting this problem?

    Additional Information:
    I purchased a BYCNC kit back in 2009 with an approximate cutting area of 2' X 4'. I later changed out the Z-Axis Motor and controller for a larger one and have two X-axis motors and controllers. In 2010 I rebuilt the machine out of birch plywood instead of the particle board that the kit supplied. I sent Patrick pictures to him. The machine never gave me a problem till now.

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    Thanks for the update. This is Patrick by the way. I answer pretty much all of the Customer Service questions. That machine has given quite a good history.

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    I love the machine and made a number of samples of my work for my e-commerce site, but I can't start selling product until I know this problem is solved because I will not be able to fulfill orders. I finally got all the electronics out of its enclosed protected area near the machine so that I test each controller as you recommended. I hope the problem can be rectified. Will let you know.

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    Thanks.

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    I tested each stepper motor and driver pair individually and they worked so what might be the next step?

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    Did each stepper motor driver pair work for the full +15 minutes?

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    Yes, I had them in operation for over 30 minutes.

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    Ok, well it’s good that the motors and driver are ok. We are now down to the power supply and the breakout board as possible causes for the stop. I have a feeling it may be the power supply where with all three drivers drawing current and the power supply maybe getting too hot. Is the fan in the power supply working? You can also test to see if there is 36 volts on the power supply voltage output (V+ and V-).

    Regarding the breakout board, if you have an oscilloscope, you can test if the driver pulses are outputting, but I would consider this as a last resort after you determine if there is a problem with the power supply.

    Additional Information:
    I tested the power supply with a voltmeter and each output was registering 39-40 volts. I think the problem may be the g-code. I am using V-Carve pro to do design and output to Mach 3 Mill g-code. When I studied the g-code lines I noticed that further into the program the z-axis g-code stopped zeroing out to move to the next part of the carving. In other words both the x and y keep moving and the z just stopped working because there was g-code missing. I think something is missing when the design was converted to g-code. I noticed that when I ran a simpler project it worked without problems so I need to investigate this further.

    Additional Information:
    New Update, Its not the g-code. I started to run the long program and everything was working fine until about 45 minutes into it, all the motors stopped working (but the program was still running) and there was a high pitched hum. When I put my hands on the motors they were all trying to move but it seemed they were all stalled. I turned the power off, gave it a minute and when I turned it back on I was able to move the motors again. Could this be a power supply problem?

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    It does sound more and more like a power supply problem. Did you test the power supply after the motors stopped?

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    No, I did not. What should I be looking for.

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    It’s good that you know the voltage during normal operation, so you have a base understood. If the power supply is the problem, the voltage will be reduced or non existent when measured after the problem.

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    Also, check to see if the fan is running on the power supply when the motors stop. That may (not absolutely) be an indication.

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    I'll run another test, check the voltage and fan when the problem occurs and let you know. Thanks for hanging in there with me as we try to resolve the problem.

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    It’s my pleasure. This service is rarely used and is faster then email. Odd nobody uses it. Any recommendations you can give would be great. No problem using this FAQ to pose ideas as this resolution will be cleaned up later.

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    It might be that people do not realize you can communicate through the sight like this because they are so used to e-mail and texting. You may want to explain this feature in the customer service section.

    I ran the program this morning and it did not take long before the motors stopped. While operating the voltages for all three motors was 46 volts, when the motors stalled (and again there was a high pitch hum) the voltage went up to 60 volts and the fan on the power supply was operating.

    Additional Information:
    So, the driver work individually, but not all together. There is a high pitch sound when the motors fail. You have noted 60 volts from the power supply and the supply fan remains on. This is a difficult issue to resolve, but it seems to me that your power supply may be bad. The 60v measurement tells me that the current dropped and ohms law tells us that is current drops, volts will rise if the resistance stays the same.

    Additional Information:
    As one last test I am going to test each driver again and let them go through the entire program because it seems that the failure can occur at the beginning or towards the end of the program. When I originally tested ach driver I let them run for about a half an hour and the program takes over an hour to run completely. I just want to make sure that it is not the drivers. I will report back when I finished but as you noted it may be the power supply but I want to make sure.

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    That’s a great idea.

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    I just ran the x-axis through the whole program and there was no problem especially since I have two NEMA 23 motors moving that axis. Before I check the Y and Z could having a NEMA 34 on the Z axis with appropriate controller be a problem. I used the larger motor on the z axis because the router I am using is a large 1 1/2 hp. I've run this program in the past with this set-up and have not had a problem.

    Additional Information:
    Having a, say 3.0 amp driver, driving a stepper motor that typically requires a 6 amp driver would not seem to be an issue since the driver is limiting the current draw, but the driver may not be able to handle larger coil and back EMF with the protection on the 3.0 amp driver. With that said, I don’t believe that is the issue in this case.

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    I don't either because I was able to run this and other complicated programs with this set-up in the past. I will let you know on the y and z axis.

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    Thanks

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    I ran the Y axis and z axis separately through the entire program and there was no stopping or problem. I guess the culprit is the power supply and I'll order a new one and hope that resolves the problem.

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    Yes, that is the most probable cause. Please keep me informed. Thanks!

    Additional Information:
    Received and installed the new power supply. I ran the program with the router on and it worked flawlessly. The program runs for an hour and a half and I did not have a single problem. I guess it was the power supply but I was glad to go through all the diagnostics we discussed before replacing it. I hope this power supply lasts a lot longer than the last one. Thanks much for hanging in there with me and coming up with the solution.

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    It’s my absolute pleasure and I am so happy to hear that the power supply replacement solved the problem.

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    Y axis stop working X & Z work fine Y axis has two motors have check wiring & connections new breakout board still the same port & Pin set OK dont no were to go next David

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    Additional Information:
    my cnc plasma cutter will run out the program when cutting. what is the cause?

    Additional Information:
    The cnc plasma question shod be a separate question. Can you pise that question by clicking the customer service live menu button at the top? Thanks.

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    What causes one of my two x-axis motors to stop while the Mach 3 program is still running?

  • I am wiring my estop to the redleaf NC closed using pin 13 and ground to red side of the button is that all that needs to be done

    Using pin 13 should be fine as long as it is enabled in Mach3 for the Estop. Go to Mach3, Config> Ports and Pins> Input Signals and make sure EStop is enabled and pin number is set to 13.

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    I am wiring my estop to the redleaf NC closed using pin 13 and ground to red side of the button is that all that needs to be done

  • Will the redleaf package allow me to run a torch height controller and 2 nema 34 motors for my gantry? I would prefer to have motors on both sides of the machine with a heavy gantry

    Yes, the redLeaf plug-and-play CNC electronics can include a THC (Torch Height Controller) and motors of any size. The limit of the number of motors that this package can include is 8 motors in total.

    Click the link to add information to this solution:
    Will the redleaf package allow me to run a torch height controller and 2 nema 34 motors for my gantry? I would prefer to have motors on both sides of the machine with a heavy gantry

  • I purchased the large gantry system with USB control. I have built the CNC and it is working fine. Now fine tuning the motors. On the X-axis I have the Velocity set at 60 (inches), Acceleration at 1.4, the Step Pulse 1-5us and Dir Pulse set at 0. Do I need to adjust the pulses?

    The steps per unit is automatically determined in the calibration of the axis by clicking on the "set steps per unit" button above the reset button on the settings tab. Initially set the velocity and acceleration to a low setting, like 100 and 10 respectively, so that the axis does not stall during this operation. Once calibrated, the steps per unit will be set to the correct value and the velocity and acceleration can be increased. I have a video explaning the tuning of the motors on this page:
    https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach4-mach3-USB-ethernet-Board

    The name of the video is Test and Tune the motors.

    Click the link to add information to this solution:
    I purchased the large gantry system with USB control. I have built the CNC and it is working fine. Now fine tuning the motors. On the X-axis I have the Velocity set at 60 (inches), Acceleration at 1.4, the Step Pulse 1-5us and Dir Pulse set at 0. Do I need to adjust the pulses?

  • Absolutely nothing works. I have all structure and mechical parts of the blacktooth cutter done. However when i wire up the stepper motor to the motor driver. and that to the mach 3 usb controller board, and try to jog the motor, nothing works! I previosuly had the planet cnc breakout board, howrver, that only moved the motors in one direction and i couldnt change it. any help would be apreciated
  • I have one of your smaller stepper motors running my X AXIS bridge crane and if it is moved to fast the stepper motor sounds like it is skipping steps will the 651oz stepper motor require a different power supply and controler?

    Yes, the 651 oz/in motor requires a driver that is compatible to the motors (the motor will draw 6 amps max and the driver paired with this motor will be able to allow for a 6 amp draw). I would also recommend a 36 volt power supply for better high velocity performance.

    Click the link to add information to this solution:
    I have one of your smaller stepper motors running my X AXIS bridge crane and if it is moved to fast the stepper motor sounds like it is skipping steps will the 651oz stepper motor require a different power supply and controler?

  • replacing all electronic on a small cnc would like to use the redleaf hd +4 nema 34 motors does mach 3 included already installed

    Yes, the redLeaf is integrated into the redLeaf, all wired and configured. It is a plug and play system.

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    replacing all electronic on a small cnc would like to use the redleaf hd +4 nema 34 motors does mach 3 included already installed

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