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Question #: 811

Question: Im having software setup problems with my backtooth (mach3) and i seem not to find a solution in the forum. what can i do?

Current Solution

You can call us, send an email, or pose the specific question on this customer service live that pertains to the issue that you are having.

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Other Possible Solutions to this Question

  • Re: From Sketchup ... There are always software version problems with different computer setups. Please, what is the specific hardware and software used to make this system?

    I need more information to properly answer this question. Are you referring to computer hardware to make SketchUp work, or how to setup a CNC machine to work with SketchUp?

    Click the link to respond:
    Re: From Sketchup ... There are always software version problems with different computer setups. Please, what is the specific hardware and software used to make this system?

  • Whereb can I find directions on how to install the Mach3 USB board with Mach 4 software? I do not have a parallell port.

    You can find instructions for the Mach3 USB here:
    https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach3-USB-Board

    You will probably need to use the Mach3 USB board with Mach3. We have not tested the Mach3 usb card with Mach4.

    Click the link to respond:
    Whereb can I find directions on how to install the Mach3 USB board with Mach 4 software? I do not have a parallell port.

  • I bought Nema 24 motors and driver package with usb board. What do i need to have more speed? Cant even jog past 25 ipm without the motor stalling (not having enough torgue)

    We recommend checking the dip switch settings on your drivers, having the correct microstepping/amp settings along with the steps/unit will help the motors run as effective as possible.
    This is a default parameter that we use while we test our motors:
    Driver dip switch settings will be at a 1/16 microstepping and 2.7amp (11001100) for x/y-axis and the z-axis will be at 1/4 microstepping and 2.7amp (10101100).

    In planet-cnc with increasing the motor speed, you will have to modify the settings in planet-cnc (File/settings/setup) you will modify the initial speed, maximum speed, and the acceleration.
    X/Y-axis step/unit: 1422.22 initial speed:500 maximum speed:750 acceleration:25
    Z-axis step/unit: 1600 initial speed:100 maximum speed:300 acceleration:25
    The initial speed and maximum speed will have to be roughly tested and adjusted per application.
    Make sure to adjust the JOG slide bard underneath the axis controls on screen to about 750, to compensate for your x/y-axis adjustments. If left alone the speed will max out at the default setting.

    Here is a video tutorial to calculate the steps required depending on your mechanical linear motion components. (

    )

    Click the link to respond:
    I bought Nema 24 motors and driver package with usb board. What do i need to have more speed? Cant even jog past 25 ipm without the motor stalling (not having enough torgue)

  • I have your Nema 24 electronics kit and am having problems with the Z axis dropping over time. I am using a PC 8902 motor. Any ideas on what the problem is? What should be the motor tuning values in Mach3? Thanks

    Make sure all your bolts/screws are tighten correctly and if using a lead screw make sure your anti-backlash nut is not offset. Now a default setting will be 10101100 for your driver dip switch settings and in motor tuning (mach3) 1600 steps per, 400.02 velocity, 4 in acceleration. now the acceleration and velocity can be adjusted to move your machine faster, but if set to high they could stall. Make sure you have the correct wiring from your motor to your driver (https://www.buildyourcnc.com/Documents/PN.SM60HT86-2008BF-U%20(inhouse%20PN.60BYGH303-13)%20(1).pdf).

    Click the link to respond:
    I have your Nema 24 electronics kit and am having problems with the Z axis dropping over time. I am using a PC 8902 motor. Any ideas on what the problem is? What should be the motor tuning values in Mach3? Thanks

  • Patrick, I am having issues with the x axis on the vlxl..very rough movement. What should I adjust? Check the rail spacing or can I modify anything in the software?

    Sounds like a wire may have worked itself loose. Did this just start happening? If so, check for loose terminals with the motor wiring. Did you solder the motor wires to the extended wires that lead to the driver? If not, I strongly suggest these wires be soldered and a heat shrink tubing cover the soldered connection to eliminate the possibility of shorting.

    Additional Information:
    I am just now starting to work with the machine. Was on vacation. It has never moved smoothly on the X. Was hoping to get some phone time with you or Juan tomorrow. All the connections are solid as far as I can tell. Nothing is interfering. I'm wondering if the rail spacing is off. It moves fine when I manually move it.

    Additional Information:
    If it moves smoothly when manually moving it, but the stepper motor runs rough, then it is definitely a motor wire connection. Also, check to make sure the driver is set to 1/16 microstepping and the motor amps is around 5.

    Additional Information:
    What gauge wire did you use for the motor to driver connection?

    Additional Information:
    It was the black wire that was included. Pretty sure it's 18. I was worried it couldn't take it. Some of the 18 I have seen is only rated for 2A. I can rewire with that 4-lead cable you included If you think I should. The connections seem solid so that might make sense.

    Additional Information:
    It was the black wire that was included. Pretty sure it's 18. I was worried it couldn't take it. Some of the 18 I have seen is only rated for 2A. I can rewire with that 4-lead cable you included If you think I should. The connections seem solid so that might make sense.

    Additional Information:
    18 gauge is more than sufficient for this stepper motor wiring. We use 20 gauge stranded wires in the 4 conductor motor cable.

    Additional Information:
    Sometimes wires can get chaffed, or there is a conductivity issue in some wires.I'm wondering if it would be goo to do a test rewiring the motor to the driver, but not putting it into the cable carrier, just to make sure that is the problem.

    Additional Information:
    What do you suggest I do? Just go over the wiring? The 18 is fine for 5.5A? All the switches look right. Set at 1/16. What are the natural steps on this motor?

    Additional Information:
    I’ll check the conductivity on the wires. I can just re-run it with that four conductor. That cable works fine for you guys?

    Additional Information:
    The 4 conductor cable is the only cable we use for these stepper motors. It's a special cable used for motion applications.

    Here is a link to that cable that we sell just to confirm the cable we are discussing:
    https://www.buildyourcnc.com/item/electronicsAndMotors-cable-wire-20awg-wrcon


    Additional Information:
    Yeah, that’s it. However, I ran the stock File on the laser cutter, the duck, it seems to run fine it’s just when you make the small adjustments with the arrow keys that it’s so rough. The other problem is that the speed on the stock file is way too fast.

    Additional Information:
    Ah, the jogging speed. I did not consider this. You definitely need to reduce the speed when you press the arrow keys.

    The speed when running a job (the file) can be modified in LaserCad.

    Additional Information:
    So, I’ll look into that. Everything is done besides for Putting the tube on and adjusting the mirrors. When are you guys available for a quick phone call?

    Additional Information:
    In LaserCAD, go to the options -> system options -> User parameters. Make sure to click the read button to bring the parameters from the laser controller to the software. Our Key_Move_Speed is 100 and our X/Y_Home_Speed is also 100. I wouldn't go any faster than that. Curious, what are your values for these parameters?

    Additional Information:
    Key speed was set to 200 and XY was at 50. On the duck file on the machine, it says the speed is at 200. How can I import that file to change it?

    Additional Information:
    Much smoother after that change. File is still too fast, though.

    Additional Information:
    In the file, the speed is built into the geometry. You will need to open the file in LaserCAD, select the geometry and modify the speed. Make sure to change the intensity as well to compensate.

    Click the link to respond:
    Patrick, I am having issues with the x axis on the vlxl..very rough movement. What should I adjust? Check the rail spacing or can I modify anything in the software?

  • I need a customised blackfoot without spindle but mount for vacuum pump pick and place.What software do I need and what's the quote

    We currently do not have that application implemented in our design. please suggest this in our R/D section (http://buildyourcnc.com/ResDev.aspx).

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    I need a customised blackfoot without spindle but mount for vacuum pump pick and place.What software do I need and what's the quote

  • i purchased a breakout board from you guy and the rnr motion control is messing with my license in mach 3 tech support at mach said it is the rnr software i need help to contact them and let them see what they can do to help

    The RNRMotion driver will not conflict with the mach3 license. Make sure you have the RNRmotion driver in the plugins folder and the provided xml in the main mach3 folder. Also, make sure to have the mach3 license file in the mach3 folder. If you still experience problems, please give us a call.

    Click the link to respond:
    i purchased a breakout board from you guy and the rnr motion control is messing with my license in mach 3 tech support at mach said it is the rnr software i need help to contact them and let them see what they can do to help

  • I had to wipe my computer due to virus and now can not download the USB software again. I get a "unhandled exception" error message. Any suggestions?

    An unhandled exception generally means that, in the program code, the program is not checking against every possible exception that could occur. Most likely, this exception is caused by some limit that is being exceeded (or the other way around). I would remove any files that could be associated with the program, like setting files, or even register configurations associated with that software. Also, make sure that you completely update your version of windows.

    Check to make sure all of the drivers are current for your graphics hardware. Make sure that your graphics hardware works in other programs as well.

    If you upgraded the Windows version, check to make sure your graphics hardware is compatible with the new version of Windows. Unhandled exception issue may be associated with graphics hardware and compatibility.

    Customer Response:
    I've given up on the wiped laptop and loaded the program on a different computer using windows 8. At first it won't operate my CNC until I read on Planet-CNC forum about loading the drivers on windows 8. All working now. Will run through the calibrations again today. Thanks

    Click the link to respond:
    I had to wipe my computer due to virus and now can not download the USB software again. I get a "unhandled exception" error message. Any suggestions?

  • Is there a better manual for the laser engraving controle having problems with the set up of the stepping motors etc

    This "question 12186" could be a good place to house questions on the laser controller. We are in the process of creating thorough video instructions, but please add specific questions by clicking the "submit additional information" and we will answer questions regarding the laser controller with detail.

    Click the link to respond:
    Is there a better manual for the laser engraving controle having problems with the set up of the stepping motors etc

  • the computer is not able to wrk properly with the upgraded laser tube and power board and has an outdated software instilation.

    Is this a CO2 laser tube? CO2 laser tubes are not typically associated with the laser controller. The laser tube is powered by a laser tube power supply which is controlled by a simple digital on/off or PWM signal.

    If you got a higher powered laser tube, then the power supply for the laser tube needs to be correctly wired to the laser controller.

    Click the link to respond:
    the computer is not able to wrk properly with the upgraded laser tube and power board and has an outdated software instilation.

  • I currently have my whiteant build complete. But when I go to print the 20mm x 20mm box I seem to be having issues. The Z axis does not seem to move. Also the X axis hits the limit and does not move of of it. What is the best way to trouble shoot this issue?
  • I am getting ready (within a week) to purchase your lug in play controller kits... The software I want to use is Vectric. I notice you talk about Mach software and sketch up. Be fore I purchase I want to make sure I can use what ever software I want... Thank you for your time. Pam
  • I'm new to CNC and just finish building my router.I need software for my post processor and not sure if your product is what I need?

    You will need a CNC software that will control your router cnc machine, and your design CAD/CAM software will need to know the CNC software you plan on using so the post processor in the CAM software can create the g-code for the CNC control software. So if you have for example, Mach 3 and our parallel breakout board, you can use the Mach 3 post processor in your design software.

    Click the link to respond:
    I'm new to CNC and just finish building my router.I need software for my post processor and not sure if your product is what I need?

  • I am using Windows 10 and my Shopbot PRT 4g uses Shopbot's proprietary software https://www.shopbottools.com/support/control-software. How can I determine if the 4th axis you offer will be compatible with my machine?

    Generally, you’ll need to check what control software will need to be used with the CNC router. Our machines use industry standard electronics and control software that is nonproprietary so you can use just about any software out there with our machines.

    Specifically, what software are you planning on using?

    Additional Information:
    dear Sir,
    I'm searching for the best one,I think that I have to learn more about that in order to be able to make the right decision.

    Additional Information:
    If you are using a computer running Microsoft Windows, then I would recommend using Mach3 or Mach4. If you prefer Linux, then LinuxCNC is the best control software in my opinion.

    Click the link to respond:
    I am using Windows 10 and my Shopbot PRT 4g uses Shopbot's proprietary software https://www.shopbottools.com/support/control-software. How can I determine if the 4th axis you offer will be compatible with my machine?

  • I am having trouble connecting the cambam program with my Mach3 to my 4X8 Blackfoot CNC machine. Where can I get help on this issue. Have had my machine since 2015 and have not been able to use it. Thank you

    CamBam specifically creates the g-code (machining operations) instructions to be loaded into Mach3. Make sure in your CamBam g-code file parameters, you are using the Mach3 post processor. If you have already done this, let me know. If you are not sure how to do this, let me know.

    Click the link to respond:
    I am having trouble connecting the cambam program with my Mach3 to my 4X8 Blackfoot CNC machine. Where can I get help on this issue. Have had my machine since 2015 and have not been able to use it. Thank you

  • i have purchased the laser control does it have an software and can i run this from my computer instead of using a thumb drive

    Yes, the laser controller comes with software (LaserCAD), and you can indeed use your computer to communicate with the controller.

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    i have purchased the laser control does it have an software and can i run this from my computer instead of using a thumb drive

  • To have a compete CNC solution i juste have to : Order and assembly a CNC kit , install a specific CNC software....And is that all ?

    That will depend on the CNC machine kit that you select. Make sure to include a spindle with your purchase if the machine does not include one. You will also need end mills to serve as the cutting instrument that will conform to your application. Some machines do not include a table. For those, you will need to build the table for the machine. If you select a machine with electronics and you did not elect to purchase the redFly, redSprout or redLeaf, then you will need wire and cable to connect the electronics.

    Connecting your redfly kit to computer do I need to program

    Connecting cnc electronics to computer

    Click the link to respond:
    To have a compete CNC solution i juste have to : Order and assembly a CNC kit , install a specific CNC software....And is that all ?

  • I'm looking for a complete CNC router, out the box ready to use system. Computer and software. What do you suggest? I need a working area of 12"x24"

    The bluchick CNC router is a perfect small format CNC that can handle most jobs. Please check here to see the latest information on this CNC router. blueChick CNC Machine. The machine can be purchased assembled. Al you will need is a computer and spindle.

    Click the link to respond:
    I'm looking for a complete CNC router, out the box ready to use system. Computer and software. What do you suggest? I need a working area of 12"x24"

  • Does USB Controller Breakout support Linux Ubuntu and does the software support command line interface (to control it with python scripts for example)

    The usb controller will only work with the planet-cnc software which is software that will work in Windows.

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    Does USB Controller Breakout support Linux Ubuntu and does the software support command line interface (to control it with python scripts for example)