Could you specify which breakout board you have? If you have a parallel port version, be sure that you have purchased the "legacy" parallel port version from Mach4. If this proves not to be the problem, please feel free to email us directly at techsuport@buildyourcnc.com or call 281-815-7701 for troubleshooting instructions.

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I need a resource, we bought 2 redfly systems and mach 4, We put one motor on for the x axis but cannot get it move. Can you direct us to some tutorial?

Absolutely, I can answer this type of question and anything other questions you may have with your new-to-you CNC router.

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[789] Can you help me with selecting a power supply ( and a few other components ) for the stepper motors that came with a homemade CNC Router I just purchased.

You would use a combination of bearings and collars to prevent your lead screw or rod from being able to move back and forth. Without it being able to move back and forth, you shouldn't have the couplings coming apart, because the motor is solidly mounted and unable to move as well.

I will try to draw a picture using symbols, with a key to define what each part is.

--CB|--------------|BC}{M

- = Lead Screw or Rod
C = Collar
B = Bearing
| = Wood, the frame of your machine
}{ = Coupling
M = Motor

On the example above you could replace the collar on the motor side with one half of the coupling, putting it right upside of the bearing to hold it in place instead. Like this:

--CB|--------------|B}{M

You could also place the bearings on the inside as follows:

----|BC----------CB|--}{M

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can you please specify how to connect the collar/nut and bearings to prevent the axial movement of lead screw. Do I have to put that next to the stepper motor /coupling assembling or on the other side where the lead screw comes out. Or is there any way I can make the flexible coupling rigid so it does not come out of the middle spider?

There are two things to consider when using two stepping motors on a single axis. Since you want both motors to spin at the same rate and possibly in the same direction, you need to connect both motor drivers to the same breakout board pins. For example, if you want two motors on the x-axis and the x-axis pins on the breakout board are #2 for step and #3 for direction, the #2 will connect to the step (cp) terminal on each driver and the #3 will connect to the dir (cw) terminal on each driver.

However, if the motors will be opposing (one motor will need to spin in the other direction), you will need to consider either flipping the rack on one side, or adding a circuit to invert the direction (#3) signal going to that driver.

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I'm planning a rack and pinion style gantry, and need clarification on how to slave a second stepper to the Y (or X). Can you direct me to that information for your products?

You may have called outside of our business hours. Give this "Customer Service Live" mechanism a try and ask away. If you would still rather call us, please call between 9:00am and 5:00 pm Central Time.

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I need technical support for your Bluechick CNC and I can't get a reponse on the phone.

The files and hardware option for our machines has been removed from the site due to the following reasons:
Difficulty for the end use of the files and the challenges (and time/money) on our side to assist in using these files.
The abuse of these files over the internet.
Ultimately may reduce the sales of machines keeping us in business.
Sadly, this is what has come out of our company attempting to be open; however, the machines sold on this site is still far lower in price than the competition for the quality that we provide as we have a great desire to engender the cottage industry to fulfill their need for low end manufacturing. My sincere apologies if this causes any inconvenience.

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NO, is not possible, I can help with the shipping cost

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I was wondering if it is at possible to get a autocadd drawing of the pieces that need to be built for your cnc hardware kit

You can get them from us. Please send an email to sales@buildyourcnc.com with your order information, or call our customer service line M-F 9-5 at 281-815-7701.

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Working on GreenBull 5x10 assembly and I am missing one 1/2 rigid coupling for installing the X axis motor and chain mounts. I am also missing the two 1/2 drive sprockets as well. Where can I get these items?

Did this spindle come with a 110V 1.5kW VFD?

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The reason I ask is because the 220V 1.5kW spindle may work well with the 110V 1.5kW VFD. I believe we did the test prior to shipment.

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I have a 110V HY01D511B VFD already. I did not know they would work together. I will give this a try.

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If you did't get the VFD paired with the spindle from us, then I would not connect the 220V spindle with your VFD. Let me ask my technician and get back with you.

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My technician said that it should work since the 220V 1.5kW spindle worked with our 1.5kW 110V VFDs.

Remember to seek the advice and guidance of a professional electrician when connecting these types of high powered devices.

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Do you have any info on the settings? I would rather buy a pre-configured VFD from you if you don't have the settings for my HT since I have already fried one spindle because of lack of documentation from the manufacturer. If you can setup a VFD that works with the spindle you sent at 110v input voltage I would be fine with the extra expense.

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I ordered a 1.5KW 110 volt spindle. I just received the box and the spindle clearly says on the foam packaging and the side of the spindle that it is 220V. I think you shipped me the wrong spindle

The overall size of the machine, really depends on both the area available to you and also the overall size of material being used. Now our larger machines (blackFoot, greenBull, greenLean) can cut all the materials mentioned above, and if equipped with our 2.2kW spindle you will be accurate up to ten thousandths of an inch.
Our greenBull machine does have an option for a long-z axis, that was especially designed to cut foam, but depending on the overall size it might not be a requirement for the specified request.

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I HAVE A SIGN SHOP AND WE NEED CUT ALUMINUM, PLEXIGASS, FOAM AND OTHER MATERIALS FOR SIGNS. CAN YOU TELL ME WHAT MACHINE WE NEED? I LOOKING 4'X8' OR 5' X 10'

BYCNC Response:
This is correct. You will need to use a method appropriate for the software you are using. Also remember that NC switches are typically wired in series, while NO switches are normally wired in parallel.

User Response:
I am using the cnc planet software for your USB board. Are the limit configurations in this software?

BYCNC Response:
Yes, Planet CNC software is compatible with the use of limit switches. Configuration information will depend on your specific application. You can view Planet CNC's information here: http://www.planet-cnc.com/files/CNCUSBController.pdf

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LIMIT SWITCHES FOR AXIS. THE PRINT SHOWS THAT YOU CAN WIRE LIMITS EITHER N.O. OR N.C. SO IF THIS IS CORRECT I WOULD NEED TO TELL BOARD IN SOFTWARE HOW LOOK AT THESE LIMITS, I'M GOING GET AN INPUT LOOSE DEPEND ON IT.

You can use grease, low-viscosity grease or oil. Your application may need to be considered.

Here is a document on the lubricating instructions from HIWIN:
https://www.hiwin.com/pdf/lubricating_instructions.pdf

Section 4 of this document relates specifically to the lubrication of linear guideways like the ones we carry.

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Have your 20mm rail and blocks. Is there a special grease that you recommend for the blocks or is general chassis lube OK?

Yes, we can provide a laser attachment for the long Z version of the greenBull 4x, 5x and 6x. Please call us to get more information and pricing for the laser attachment.

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I have a greenbull 5x with the long Z. Is there a laser kit that I can get for that model?

The datasheet for the parallel breakout board is here:
https://www.buildyourcnc.com/item/electronicsAndMotors-parallel-breakout-relay#prettyPhoto/2/

The datasheet for the USB interface is here:
https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-USB-Controller-Breakout#prettyPhoto/2/


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I need wiring instructions for the breakout board you sent yesterday. It is not like the one in the videos and I don't know where to connect the 5V. No data sheet or anything.

To determine the status of your order, simply log in and click on the "[My Account]" link at the top of the page. If you purchased as a guest, you will need to call the office to determine the status and get the tracking number for your order.

The office phone number can be found by clicking "Need Help?" is located at the top right of all buildyourcnc.com web pages.

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I placed an order for a 4th axis with tailstock on Wednesday and was just wanting to check on the shipment status. I'm needing the item early next week and need to confirm that it will arrive in time. Thank you.

Yes, that is highly recommended for all the reasons you can imagine. Say you were doing engraving, not surfacing the spoilboard will either exhibit some areas that have no engraving at all, or areas that have engraving that is too deep. If you are cutting completely through the material, then one end may be cut all the way through but the other end will not have a complete cut, or produce onion skinning on the bottom of the workpiece.

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DO NEED TO GET THE BIG PLANING BIT OR SURFACING AND GO OVER SPOIL BOARD MAKE SURE THAT IT IS PERFECTLY LEVEL IN RELATION ROUTER?

If you were logged in when you made the purchase, you can click the "My Account" link at the top of any page on this website and see all of your orders, order line items (with direct links to these items), and shipment information.

Here is a link to the "My Account" page for your convenience:
https://www.buildyourcnc.com/CustomerInfo.aspx

I did not see your username on your internal customer record, so I added this username and you should be able to see the information in the "My Account" page.

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I just tested your accounts page and the cable carrier links are in there. Thanks and please let me know if you need further assistance.

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I have purchased cable carrier chain and would like to know if you could send me a copy of that order as I need to purchase extra lengths of the links I bought. Thanks

We can provide a mount for any size router or spindle that you need. Just give us a call.

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What happened to the blue chick v3.0? I have one and I need a Z-Axis Mount for the dewalt dnp 611 router. The colt is nolonger supported by Precise bits.

Yes, I will need to know more specifics of the machine so I can recommend the correct electronics.

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ok I Build my CNC machine table and now need a complete set for motor and software how you can help me

If you purchased a machine that was used and you don't know which mode it is, you can browse our models here:
https://www.buildyourcnc.com/Item/milling

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I bought an used machine that need work how can I find the model. The owner said, he used this site for parts and manual.