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Question #: 322

Question: DO WE HELP ANYONE DIDN'T PURCHASE FROM US?

Current Solution

This will depend on a case by case situation. Nonetheless, we can't offer any technical support for other's product because we are not familiar with how it works.

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Other Possible Solutions to this Question

  • Can I put a laser on my cnc router that I didn't purchase from buildyourcnc?

    We don't have a laser kit to retrofit another CNC router other than ours, but we can create one. Some things that may help:

    - You are located close to use so we can work closely with you to implement to retrofit,
    - or you can provide very detailed drawings or measurements so we can use them to create the necessary parts for the kit.

    Other things that you need to understand:

    - A laser has a number of parts that will bulk up the head of the CNC router causing a bit more inertia which may require lowering the acceleration for smooth ramping up and down of the velocity

    - The bulk of the parts required for the laser may restrict the travel of the x and/or y axes.

    - The nozzle of the laser will be offset from the end mill of the spindle.

    Can you tell me the brand of the CNC router that you would like to stick a laser on? (you can answer by submitting additional information.

    Click the link to respond:
    Can I put a laser on my cnc router that I didn't purchase from buildyourcnc?

  • with the blueChick v4.2 can any software be used or doo we need to purchase a lic key from the manufacture of the control board for 75 bucks

    If you have the USB controller you will need to purchase a USB controller license from planet-cnc.

    Click the link to respond:
    with the blueChick v4.2 can any software be used or doo we need to purchase a lic key from the manufacture of the control board for 75 bucks

  • What do I need to purchase from you to get me running. I have planet cnc control board but it is difficult contacting them when I need help.

    Software specific questions for Planet-CNC will have to come from them or other sources as we are not fully equipped to troubleshoot all issues. If the issue is related to motor tuning or setup involving our electronics, then we will gladly assist you. You may contact techsupport@buildyourcnc.com with inquiries.

    Click the link to respond:
    What do I need to purchase from you to get me running. I have planet cnc control board but it is difficult contacting them when I need help.

  • i have purchased the laser control does it have an software and can i run this from my computer instead of using a thumb drive

    Yes, the laser controller comes with software (LaserCAD), and you can indeed use your computer to communicate with the controller.

    Click the link to respond:
    i have purchased the laser control does it have an software and can i run this from my computer instead of using a thumb drive

  • Is there anyone who deal with these questions from customers?

    Yes sir. The holiday season has been brutal on us, but we are back in shape and answering all of our customer related questions. Please ask your question here on "Customer Service Live" or call us if you have an urgent matter.

    Click the link to respond:
    Is there anyone who deal with these questions from customers?

  • I purchased Mach3 from buildyourcnc dont know what verson i need to use in VCarve as the processor. There are 8 2/3Mach listed

    You will probably have post processors like the following listed:
    Mach2/3 ATC Arcs (inch)
    Mach2/3 ATC Arcs (mm)
    Mach2/3 Arcs (inch)
    Mach2/3 Arcs (mm)
    Mach2/3-WrapX2A ATC Arcs (inch)
    Mach2/3-WrapX2A ATC Arcs (mm)
    Mach2/3-WrapY2A ATC Arcs (inch)
    Mach2/3-WrapY2A ATC Arcs (mm)

    If you have an Automatic Tool Changer, use the post processor with the ATC in the name. For most applications and if you don't have an ATC (automatic tool changer), use the Mach2/3 Arcs (inch) or (mm) post processor.

    Click the link to respond:
    I purchased Mach3 from buildyourcnc dont know what verson i need to use in VCarve as the processor. There are 8 2/3Mach listed

  • When is the license for the software we purchased coming to us?

    Mach3 or Mach4 licenses purchased from us go through a process that includes us purchasing the license from the Mach3 developer first. The developer can take up to 2 hours to delver that license back to us to be emailed to the customer.

    If the license was purchased outside of business hours, then we will start the process at the beginning of the next business day.

    If you notice a delay in this process, please give us a call so we can provide a status, or let us know that you purchased the license so we can get the process going. Even during business hours, it may take some time to get to your order with our workload.

    Thanks.

    Click the link to respond:
    When is the license for the software we purchased coming to us?

  • I PURCHASED A VFD AND SPINDLE FROM FRIEND, HIS SET UP IS 220. DON'T HAVE 220 IN MY SHOP. QUESTION CAN USE YOUR 110 WITH THIS SPINDLE??

    Depending if the spindle can work with this specific VFD, it might be possible. However we would not like to risk you working unit, with a possible match so we would like more details on your specific model and any information available on the spindle itself.

    Response
    The only info on the spindle is 2.2KW 400HZ 220V. Made by Zhong Hua Jiang.

    Was originally on a Delta C200 vfd. That is 220 single phase.

    Click the link to respond:
    I PURCHASED A VFD AND SPINDLE FROM FRIEND, HIS SET UP IS 220. DON'T HAVE 220 IN MY SHOP. QUESTION CAN USE YOUR 110 WITH THIS SPINDLE??

  • The purchase of mach 3 software come in a new box (w/ license) or is donwloaded from an internet link?

    Mach3 licenses are sent via email; no physical media are used.

    Click the link to respond:
    The purchase of mach 3 software come in a new box (w/ license) or is donwloaded from an internet link?

  • The cooling fan on my power supply has quit. Can I purchase just the replacement fan?

    Yes, we can sell that size of fan replacement. Can you provide the type of power supply that you purchased?

    Additional Information:
    APS02HT86-320-36

    Click the link to respond:
    The cooling fan on my power supply has quit. Can I purchase just the replacement fan?

  • I purchased a vfd and spindle from a friend, his set up is 220. I don't have 220 in my shop. My question is can I use your 110 vfd with this spindle??

    Depending if the spindle can work with this specific VFD, it might be possible. However we would not like to risk you working unit, with a possible match so we would like more details on your specific model and any information available on the spindle itself.

    Response
    The only info on the spindle is 2.2KW 400HZ 220V. Made by Zhong Hua Jiang.

    Was originally on a Delta C200 vfd. That is 220 single phase.

    Click the link to respond:
    I purchased a vfd and spindle from a friend, his set up is 220. I don't have 220 in my shop. My question is can I use your 110 vfd with this spindle??

  • However it how do I get the software to work? PlanetCNC sent me a key that looks like it will only work with a backup control board I purchased from them?

    When you plug the USB controller into the computer using a USB cable, and the planet-cnc software is running, you will be presented with a dialog box that will contain a text box for the key that you received from the planet-cnc folks.

    Additional Information:


    Additional Information:
    Is there any other software that will work with your controller Mach3? Thanks for the help!

    Click the link to respond:
    However it how do I get the software to work? PlanetCNC sent me a key that looks like it will only work with a backup control board I purchased from them?

  • I want to purchase some items from your co. How do i go about it. I already have the buildyourcnc book and wand to begin.

    For purchasing on our website, our account log in is a safe way to keep your personal data at hand for future orders. However we do not keep any bank information in our systems, it is a single use system.

    Now dealing with the cnc book, you can view our web version of the book with a list of materials and hardware that will be needed here (https://www.buildyourcnc.com/cnckitintro.aspx).

    Adding the items to your cart in the quantity's needed, now for certain items for example, or ACME screws, and aluminum angles will require a total length needed, but the specific lengths required will have to be email here (customerservice@buildyourcnc.com) or called here (281-815-7701) with the completion of your order.

    Click the link to respond:
    I want to purchase some items from your co. How do i go about it. I already have the buildyourcnc book and wand to begin.

  • How can I purchase a wooden adjustable casserole carrier?

    You would need to contact Mr. Dave Hair to see if he is interested in selling it

    Click the link to respond:
    How can I purchase a wooden adjustable casserole carrier?

  • I have purchased the Mach3 licence from you, How soon can I expect the email with the licence?

    As long as Mach3 orders are received during business hours they are generally emailed that same day.

    Click the link to respond:
    I have purchased the Mach3 licence from you, How soon can I expect the email with the licence?

  • I purchased a 4ft X 8ft Blackfoot CNC machine in 2015 and to this date have not been able to use it. How can I get some help. Thank u
  • purchased assembled greenbull with electronics, need wiring diagram from rs485/breakout to VFD 110 v

    It is possible to connect and configure the spindle VFD to the mach3 via an RS485 communication and protocol.

    The first thing you will need is the dynamic link library to pair with mach3 called the Huanyang VFD Mach3 PlugIn. You can find this file at the mach3 support forum here: http://www.machsupport.com/forum/index.php/topic,14182.0.html

    You will also need to download the Microsoft .net 3.5 framework and install it: https://www.microsoft.com/en-us/download/details.aspx?id=21

    Follow the pdf that comes with the library file, but here is a synopsis of what you need to do (I also added a lot more information that may be useful during this process as the manual does not cover the main connections that need to be done):

    You will need to program your VFD so that it knows how to communicate with mach3 and the computer (go into the programming mode of the VFD and change these parameters):
    - PD001 - value 2 - Enables with communication aspect of the VFD
    - PD002 - value 2 - Enables frequency control from the communcations port
    - PD163 - value 1 - VFD address
    - PD164 - value 1 - Baud rate of 9600 (speed of the communication)
    - PD165 - value 3 - 8N1 RTU - 8 bits (that's the size of the word that gets communicated), N (No parity or no error checking) and 1 (1 stop bit)

    Copy the dll file to the PlugIns folder of mach3.

    Connect the RX and TX lines to your computer. There are a couple ways you can do this, but the recommended way would be to use an FTDI USB device which converts a USB to a serial com port. The device will have Rx and Tx connectors to connect to the VFD terminals with the same labels. This method is recommended since serial ports are not as common in computers these days.

    Next, you will need to configure mach3 to use the plugin library. Start mach3 and click on Menu -> config ->Config Plugins. Enable the new plugin by clicking on the red cross on the left column next to the plug in. Restart mach3 after doing this.

    No you need to configure mach3 to use the HuanyangVFD plugin. Go to the ports & pins configuration and select the spindle setup tab. Make sure that the Disable Spindle Relays checkbox is unchecked. We don't want mach3 to output a signal for a relay since the spindle will start up and turn off within the VFD and not from an external relay.

    Next, go to the HuanyangVFD settings by clicking on Menu -> plugin control -> HuanyangVFD. Set the parameters to the same settings you put into the VFD programming. The com port will be shown as new hardward when you plug in the USB FTDI device. A little bubble will be displayed at the bottom right where it will notify you that a new device is being installed (be patient while windows assigns a com port). Alternatively, you can use the windows device manager to see which port was set for the new USB FTDI device). You may need to restart mach3 several times until you get the correct information displayed in the PD001 and PD002 fields. When the com port is correct and the other parameters, like baud and VFD address is the same as you entered in the programming, then the PD001 and PD002 will show the number 2, otherwise, a 99 will appear which means that communication was not successful.

    You can now control the on/off and RPM of the spindle using the RS485 communication between mach3 and the VFD.

    Additional Information:
    Will this work with the brand called "best "vfd as well.

    Click the link to respond:
    purchased assembled greenbull with electronics, need wiring diagram from rs485/breakout to VFD 110 v

  • you didn't answer the question, also I ordered a usb breakout board

    Yes, we see the order of the USB breakout board in our system to be shipped. The order is in the shipping process. The shipping label has not been created yet, but will be by the end of day.

    Click the link to respond:
    you didn't answer the question, also I ordered a usb breakout board

  • Can I just purchase a laser head to replace my router when all I choose to do is print or copy a photo

    Sure. You will need the proper mount for the laser tube and a mount for the power supply in relatively close proximity to the laser tube. If you have one of our greenBull CNC machines, you can use the laser/spindle head that we offer.

    Click the link to respond:
    Can I just purchase a laser head to replace my router when all I choose to do is print or copy a photo

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