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Question #: 13425

Question: I would like to speak with someone on the phone. Sales has not returned 4 call. Please assist.

Current Solution

Please call during business hours 9 AM through 5 PM Central Standard Time and you phone call will be answered. If it is not answered it is likely because there is another customer on the line. If you have left a voice mail, it will be returned once we are notified of it. Thank You

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Other Possible Solutions to this Question

  • I am building a wet plasma table for my shop that is 8'x 16'. I will need hardware and software. Please heko me wuth the list, My phone is 9124273734. I would like to talk with someone if possible. Thanks, Rus

    If you purchase the greenLean, you will get everything you need except a router, computer to operate the machine, and software to control the machine. You state that you have a computer. You can use this computer, but you will need to determine if it has a parallel port, or if you are going to need the USB controller option. As for the software, there are too many different options for you to choose from. We would not be able to tell you which to get, and how much it will cost you. This is a matter of preference. I can tell you, however, that you will need 3 types of software to complete a CNC project. You will need CAD software to design your design, CAM software to add tool paths and convert the design to g-code, and then control software to take the g-code and operate the machine.

    Additional Information:
    20

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    I am building a wet plasma table for my shop that is 8'x 16'. I will need hardware and software. Please heko me wuth the list, My phone is 9124273734. I would like to talk with someone if possible. Thanks, Rus

  • I would like to speak with someone about your products. I have called and left voice mails.

    Please call during business hours 9 AM through 5 PM Central Standard Time and you phone call will be answered. If it is not answered it is likely because there is another customer on the line. If you have left a voice mail, it will be returned once we are notified of it. Thank You

    Click the link to add information to this solution:
    I would like to speak with someone about your products. I have called and left voice mails.

  • I WOULD LIKE TO INQUIRE ABOUT THE PHYSICS PRINCIPLES REGARDING USE OF MOBILE PHONES AND DEVELOPMENT BRAIN TUMORS. I'VE BEEN THROUGH MANY SITES BUT THEY CAN NEVER GIVE AN EXACT ANSWER. REALLY SOMEONE TUMORS OR DOES IT HAVE DO WITH INTENSITY RADIATION DISTANCE BETWEEN PHONE INDIVIDUAL?

    It is not clear that mobile phones do produce brain tumors, or any serious health effects for that matter. A number of epidemiology studies have been almost completely negative on the issue.

    See the article I wrote with John Moulder in IEEE Spectrum magazine and also Moulder's FAQ on mobile phones and health.

    There has been a lot of discussion over the years about the possible mechanisms by which microwave energy such as emitted by cell phones might produce biological effects. The one unequivocal mechanism is the heating of tissue, but mobile phones operate at power levels that are too low to cause noticeable heating in the user. Scientists have speculated about other mechanisms, but these theories remain unproven and many of them have been challenged on biophysical grounds.

    Whatever may be the risks or nonrisks of mobile phone radiation, a hands-free kit is an effective way for the user to reduce his or her exposure to radiofrequency energy while using a mobile phone.

    Kenneth R. Foster, Professor
    Department of Bioengineering
    University of Pennsylvania

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    I WOULD LIKE TO INQUIRE ABOUT THE PHYSICS PRINCIPLES REGARDING USE OF MOBILE PHONES AND DEVELOPMENT BRAIN TUMORS. I'VE BEEN THROUGH MANY SITES BUT THEY CAN NEVER GIVE AN EXACT ANSWER. REALLY SOMEONE TUMORS OR DOES IT HAVE DO WITH INTENSITY RADIATION DISTANCE BETWEEN PHONE INDIVIDUAL?

  • hi, would like to make a change on my order, i purchase this part 2.2kW Spindle with 220V Inverter $528.00, and would like to make it for 110 volts instead of 220v. please

    Sure, not a problem at all. You will need to call our office and provide your information so that we can change the correct order.

    Our phone number can be seen by hovering over the "Need Help?" at the top right of each page.

    Click the link to add information to this solution:
    hi, would like to make a change on my order, i purchase this part 2.2kW Spindle with 220V Inverter $528.00, and would like to make it for 110 volts instead of 220v. please

  • i would like to turn on my water pump with out3 or 4 when i turn on the spindle. I have Mach3 working with the spindle on out1and 2. I have a relay wiredbut cant get out3 to flip.

    Take a look at these two videos that I created today on Instagram on the proper wiring of a relay to the Mach3 USB controller.

    https://www.instagram.com/tv/CMYGGBtj3cq/?utm_source=ig_web_copy_link
    https://www.instagram.com/tv/CMYLvq9DXVK/?utm_source=ig_web_copy_link

    Don't forget to watch the initial video on the Mach3 USB outputs on the Mach3 USB product page (last video on that page):
    https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach3-USB-Board

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    i would like to turn on my water pump with out3 or 4 when i turn on the spindle. I have Mach3 working with the spindle on out1and 2. I have a relay wiredbut cant get out3 to flip.

  • I would like to return the Mach3 USB CNC Interface I just received. I am not continuing the project requiring it.

    Ok. Email me at customerservice@buildyourcnc.com to setup the return.

    Thanks.

    Click the link to add information to this solution:
    I would like to return the Mach3 USB CNC Interface I just received. I am not continuing the project requiring it.

  • I have a blacktooth laser engraver. The Y Axis stepper motor needs to be replaced. Can you please provide me with the information I would need to replace this motor.

    Yes, if you need a replacement part on your machine please call us at 281-815-7701.

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    I have a blacktooth laser engraver. The Y Axis stepper motor needs to be replaced. Can you please provide me with the information I would need to replace this motor.

  • I would like to know what the lowest rpm that can be acheived with the 2.2kw spindle and inverter and still have enough torque to drill

    According to the supplier of the 2.2 kW spindle, the safest operating speed for the spindle is 6000 RPM. The supplier also stated that theoretically, the spindle can operate from 0 to 24,000 RPM. I am continuing a dialog with the supplier to delve deeper into understanding the configurations and ramifications of such configurations for operations outside of the safe boundaries into the "theoretical" ranges.

    Additional Information:
    20

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    I would like to know what the lowest rpm that can be acheived with the 2.2kw spindle and inverter and still have enough torque to drill

  • I'VE BUFFERED A PWM SIGNAL TO 0-10V ANALOG AND I WOULD LIKE USE THAT RUN YOUR 110V 2.2KW SPINDLE VFD. COULD YOU PLEASE DETAIL THE CORRECT WIRING VFD SETTINGS GET WORKING?

    This will depend on the VFD you have to identify the correct terminal. The terminal on the VFD will be labeled AI1 typically (Analog Input #1). You will also need to make sure to complete the PWM circuit using the GND terminal on the VFD.

    Additional Information:
    I have wired my 0-10V signal to the AI1 and GND terminals as suggested. I have also set the PD-01 and PD-02 settings to 1. Still nothing. Is there something else that I am missing?

    Additional Information:
    Thanks for the information. Can you let me know the model of the VFD that you have?

    Additional Information:
    VFD Model # YL600-2S-2K20

    Additional Information:
    Thanks. I will check our resources and documentation to see if there is another programming setting that needs to be changed.

    Additional Information:
    Does your VFD have a VI terminal?

    Additional Information:
    No, it does not. The terminals for this VFD are as follows (seperated by dashes "-").

    10V-AI1-AO2-PLC-DI5-DI3-DI1-COM
    AI2-GND-AO1-DI6-DI4-DI2-FM-24V

    Additional Information:
    Do you have a PD070 parameter?

    PD070 is the main Analog Input parameter.

    The options for that parameter is:
    0: 0-10V
    1: 0-5V
    2: 0-20mA
    3: 4-20mA
    4: 0-10V (4-20mA Stacked)
    5: XIA
    6: (VI+XIA)/2
    7: (3VA+XIA)/4
    8: (XIA_XIB)/2
    9: Max (XIA, XIB)
    10: Min (XIA, XIB)


    Additional Information:
    There is a PD-00 thru PD-09. PD-07 is currently set to 0.

    Additional Information:
    It appears that the manual I’m using “Titled YL600” is not the same as your unit. I will check our manuals and find the one that has only PD-00 to PD-09.

    Additional Information:
    For that VFD, the parameters are P0. The 0 may look like a D on the display.

    The parameters that need to be changed for the AI1 to work (Brackets [] around the correct selection):

    P0-01: First Motor Control Mode
    - 0: Sensorless Vector Control
    - 1: Flux Vector Control (FVC)
    - [2]: V/F Control

    P0-02: Options of Command Source
    - 0: Operation Panel Command Channel (LED will be off)
    - [1]: Terminal Command Channel (LED will be on)
    - 2: Communication Command Channel (LED will flicker)

    P0-03: Options of Principle Frequency Source X
    - 0: Digital Setting (Preset Frequency P0-08, UP/DOWN modifiable, no power-down memory)
    - 1: Digital Setting (Preset Frequency P0-08, UP/DOWN modifiable, with power-down memory)
    - [2]: AI1
    - 3: AI2
    - 4: AI3
    - 5: Pulse Setting (DI5)
    - 6: Multi Speed Instruction
    - 7: Simple PLC
    - 8: PID (Proportional Integral Derivative Control)
    - 9: Communication Given

    P0-11: Upper Limit Frequency Source
    - 0: P0-12 (Make sure the P0-12 parameter has the correct max frequency if used)
    - [1]: AI1
    - 2: AI2
    - 3: AI3
    - 4: Pulse Setting
    - 5: Communication Given

    P0-27: Command Source Bundle with Frequency Sources
    Single Digit: Options of Operation Panel Command Bundle with Frequency Sources
    - 0: No Bundling
    - 1: Digital Setting Frequency
    - [2]: AI1
    - 3: AI2
    - 4: AI3
    - 5: Pulse Setting (DI5)
    - 6: Multi Speed Instruction
    - 7: Simple PLC
    - 8: PID
    - 9: Communication Given
    Double Digit: Options of Terminal Command Bundle with Frequency Sources
    Hundred Place: Options of Communication Command Bundle with Frequency Sources
    Kilobit: Options of Automatic Operation Bundle with Frequency Sources

    P2-09: Upper Limit Source of Lower Torque Under Speed Control Mode
    - 0: Function Code P2-10 Setting
    - [1]: AI1
    - 2: AI2
    - 3: AI3
    - 4: Pulse Setting
    - 5: Communication Given
    - 6: MIN (Al1, Al2)
    - 7: MAX (Al1, Al2)
    - Maximum range for options 1-7, accords with P2-10

    If you elect to use a different AI#, then configure the parameters (P0-03, P0-11, P0-27 and P2-09) accordingly.

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    I'VE BUFFERED A PWM SIGNAL TO 0-10V ANALOG AND I WOULD LIKE USE THAT RUN YOUR 110V 2.2KW SPINDLE VFD. COULD YOU PLEASE DETAIL THE CORRECT WIRING VFD SETTINGS GET WORKING?

  • Hi, I'm interested in the 1.5 kW (kilowatt) Water Cooled Spindle with Inverter (VFD), I would like to know about the run out of this spindle?

    Our spindles have a runout of less than .0001 in, which includes that collets that we sell. If you use a collet from another manufacturer, we cannot guarantee this TIR (Total Indicated Runout) dimension.

    Click the link to add information to this solution:
    Hi, I'm interested in the 1.5 kW (kilowatt) Water Cooled Spindle with Inverter (VFD), I would like to know about the run out of this spindle?

  • IT POSSIBLE TO BUY THE CAD FILES FOR BLACK FOOT MACHINE, MECHANICAL PARTS AND ELECTRONICS BUT NOT WOODEN PARTS, SAVE SHIPPING COSTS? IN THAT CASE I WOULD INSTRUCT SOMEONE MILL ME.

    The files and hardware option for our machines has been removed from the site due to the following reasons:
    Difficulty for the end use of the files and the challenges (and time/money) on our side to assist in using these files.
    The abuse of these files over the internet.
    Ultimately may reduce the sales of machines keeping us in business.
    Sadly, this is what has come out of our company attempting to be open; however, the machines sold on this site is still far lower in price than the competition for the quality that we provide as we have a great desire to engender the cottage industry to fulfill their need for low end manufacturing. My sincere apologies if this causes any inconvenience.

    Additional Information:
    NO, is not possible, I can help with the shipping cost

    Additional Information:

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    IT POSSIBLE TO BUY THE CAD FILES FOR BLACK FOOT MACHINE, MECHANICAL PARTS AND ELECTRONICS BUT NOT WOODEN PARTS, SAVE SHIPPING COSTS? IN THAT CASE I WOULD INSTRUCT SOMEONE MILL ME.

  • i have Artcam 2013 for an General Inc. Icarver 40913. My computer crash with the Licenses from Delcam i would like to know how to get the licenses.

    If you purchased the ArtCAM from us, please send an email to us at customerservice@buildyourcnc.com with the name used with making the order and we will contact the developer to send you the license.

    Click the link to add information to this solution:
    i have Artcam 2013 for an General Inc. Icarver 40913. My computer crash with the Licenses from Delcam i would like to know how to get the licenses.

  • HOSPITALS DO NOT ALLOW CELL PHONE USE DUE TO POTENTIAL INTERFERENCE. LAST WEEKEND I WAS IN A HOSPITAL WHERE THE TOP OF BUILDING STUDDED WITH TOWER ANTENNAS. WHY IT THAT PHONES WOULD CAUSE INTERFERENCE, BUT ANTENNAS NOT?

    It's a question of signal strength. Interference has been observed only very close to transmitting antennas where there is strong signal strength. Interference has been observed in some medical electronics due to hand-held cell phones. Roof-top antennas are some distance away from any susceptible electronics. In addition to proximity, the directionality of the antennas is important. Most rooftop antennas have strong gain in the forward direction—towards the horizon—and very low gain in the vertical direction. Finally, there are layers of building materials shielding the interior areas from the rooftop antennas. Proximity, directionality, shielding—all go towards reducing the signal strength inside a building due to the antennas on the roof so that interference is not generally an issue. This does not mean that you cannot receive the signals from the roof top antennas inside the building; it simply means that the received signals are not strong enough to cause interference. Gary H. Zeman, ScD, CHP

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    HOSPITALS DO NOT ALLOW CELL PHONE USE DUE TO POTENTIAL INTERFERENCE. LAST WEEKEND I WAS IN A HOSPITAL WHERE THE TOP OF BUILDING STUDDED WITH TOWER ANTENNAS. WHY IT THAT PHONES WOULD CAUSE INTERFERENCE, BUT ANTENNAS NOT?

  • The pieces we received with our kit do not look like the ones on the sheet included (entitled blackFoot4.3)

    For assistance related to orders placed with us, please call us during working hours (Monday-Friday 9AM - 5PM CST) at 281-815-7701 or email customerservice@buildyourcnc.com

    Click the link to add information to this solution:
    The pieces we received with our kit do not look like the ones on the sheet included (entitled blackFoot4.3)

  • I am looking to build a cnc router that will cut 4x8 i wanted to get a cnc kit with some mods i was wondering if there was someone in sales that can help me

    Yes, if you give us a call, we can definitely help you. If you are looking to mod one of our 4'x8' machines, we can provide those changes for you. We have experience with meeting customers' needs where their application requires a machine with small or even large changes.

    Click the link to add information to this solution:
    I am looking to build a cnc router that will cut 4x8 i wanted to get a cnc kit with some mods i was wondering if there was someone in sales that can help me

  • [54] I purchased a kit a few years ago with a 36v 8.8A driver and a nema 23 425oz-in motors. I’ve hooked the motors as suggested but they are not holding anything like 425 torque. Please advise.

    Make sure to connect the motor using the bipolar parallel schema as per the datasheet.

    Additional Information:
    I also purchased these same motors(3a drive, not the 8.8) nearly a decade ago, they are now being installed on their third life as a CNC wood lathe with C axis spindle control. I never had any perceivable problems wiring them to the diagram, but in recent R+D I discovered a strange thing. I use LinuxCNC, and while going through setup and trying to tweak in the settings for the motors/drives, I found a motor wire identification guide for steppers on the LinuxCNC wiki that gives a different result for which wires go to which terminals on the drives. I have not tested both wiring schemes since I am in the middle of the build and have not yet reached that point. This could be one factor, if the wiring diagram is not actually correct. I always used bipolar parallel. As stated above, I never detected any problems in thousands of hours of run time over two separate machine configs. The other thing I learned recently is that microstepping actually reduces STEP torque by significant amounts, though I can't find any info about its effect on HOLDING torque, if any. 1/16 microstep reduces STEP torque to ~10% of motor rated torque, which can have a significant effect on heavy cuts/fast feedrate moves. I have definitely overdriven my axes by not programming conservatively enough, I do a lot of aluminum routing and hoggy work on hardwoods. There are many other factors in machine builds(resonance, mechanics, etc) that can eat away at the motors ACTUAL real life torque capability vs. its nominal rating. Lot of good info on stepper principles on the LinuxCNC website. My current build has actual ballscrews rather than leadscrews, It will be interesting to see what the performance differences are compared to my other builds. Keep the chips flying!

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    [54] I purchased a kit a few years ago with a 36v 8.8A driver and a nema 23 425oz-in motors. I’ve hooked the motors as suggested but they are not holding anything like 425 torque. Please advise.

  • I would like to make a handheld remote for the USB CNC Board using a joystick instead of momentary switches. Could you suggest one that will work with your board.

    The USB interface only works with momentary switches unfortunately. If you have extensive knowledge of digital electronics, you can apply a receiver that uses a microcontroller and a transmitter with another microcontroller that produces the pulsing signal with the controls that you need.

    Click the link to add information to this solution:
    I would like to make a handheld remote for the USB CNC Board using a joystick instead of momentary switches. Could you suggest one that will work with your board.

  • Where is the best place to see projects made with BuildYourCNC CNCs? I would like to get an idea of carving capabilities and cutting Baltic Birch plywood. Thanks.

    You can always come to our offices in Katy TX. If that is not an option, we can do cut in our shop and record video for you. Specify what you would like to cut and we can consider doing this for you.

    Thanks. I've reviewed the gallery and think my question comes down to this- Can I do hardwood carving like Mike M.'s guitar display cases and cut 3/4 inch baltic birch plywood with the same machine?

    Absolutely, the cutting and machining is more a function of how the machining operations are created and specified. Baltic birch is not a tough material and you will be able to cut very aggressively with any of our machine kits.

    Click the link to add information to this solution:
    Where is the best place to see projects made with BuildYourCNC CNCs? I would like to get an idea of carving capabilities and cutting Baltic Birch plywood. Thanks.

  • I WOULD LIKE TO KNOW IF THERE IS A STORE OR SHOP WHERE CAN SEE THE PRODUCT AND BUY IT?

    If you are located near Houston, Texas area you can stop by our shop. If you are not near us, you can check in our forums, and see if you can find someone in your area that has one of our machines, and would be willing to let you come see it in action.

    Click the link to add information to this solution:
    I WOULD LIKE TO KNOW IF THERE IS A STORE OR SHOP WHERE CAN SEE THE PRODUCT AND BUY IT?

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