If you were logged in when you made the purchase, you can click the "My Account" link at the top of any page on this website and see all of your orders, order line items (with direct links to these items), and shipment information.

Here is a link to the "My Account" page for your convenience:
https://www.buildyourcnc.com/CustomerInfo.aspx

I did not see your username on your internal customer record, so I added this username and you should be able to see the information in the "My Account" page.

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I just tested your accounts page and the cable carrier links are in there. Thanks and please let me know if you need further assistance.

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I have purchased cable carrier chain and would like to know if you could send me a copy of that order as I need to purchase extra lengths of the links I bought. Thanks

The blueChick v4.2, is accurate at 1000's of an inch, with the roller chain, the v3.0 with the timing belt will increase the accuracy by 5%-10%, but to the expense of structural integrity.

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If I wanted to use the blueChick for isolation routing, what accuracy could I expect from v3.0 and v4.2?

Hello, I was wondering if the Blactooth laser cutter can engrave in 3d, different depths in the same piece of wood?

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I was wondering what the max depth is for something to go into the 40W C02 Laser cutter and engraver with blacktooth

See the question on our "Ask the Expert" question-and-answer list on cellular towers under nonionizing radiation for a discussion of RF safety issues associated with cellular radios. The technology underlying cellular radios and base station antennas is similar around the world, but there are differences in systems design and RF safety limits in different countries. For a summary of cellular radio RF safety issues with attention to international differences see the excellent Web page, Cellular Phone Antennas (Base Stations) and Human Health, by John E. Molder, Ph.D., from the Medical College of Wisconsin. Gary H. Zeman Sc.D., CHP

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I LIVE IN ITALY AND WISH TO KNOW MORE ABOUT RADIATIONS CAUSED FROM MOBILE TELEPHONES. TELECOM WOULD LIKE PLACE A WIRE-ANTENNA THE HEARTH OF MY TOWN, I'M AFRAID IT. WHICH KIND RISK HEALTH COULD IT CAUSE? THANK YOU IF WILL SEND ME SOME INFORMATION SCIENTIFIC ARTICLES THIS PROBLEM!

The maximum length we can ship is a total of 78" inches. However we can send your required length in portions. Please refer to adding the total items you require to your cart to get a visualized amount and shipping cost.

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Regarding 1/2" 5 start and 10 TPI ACME precision lead screw, what the maximum length you can ship within USA? I'm looking for something like 100" and I could use a 1" screw if available. Please include estimated price. Thanks.

I would recommend using 14/3 power cable for the connection from the wall outlet to the VFD. The 14 is the gauge and the 3 is the number of conductors (wires) in the cable.

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What type of cable and gauge should I use from the vfd to the wall outlet?

You can ask the question on this customer Service section. The questions on this section get answered immediately, or faster than our email service.

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I have received an email from you re my question Number 13956 and I want to make some inquiries re just the control board could you send me a email address as using the address that the email was sent to me keeps coming back.

We are developing a 4 foot by 8 foot (48" x 96") laser with 80 watts of power. If you need a laser at 36" x 52", you could use the 4'x8' laser and just build a shorter table. We will have this machine available in the latter portion of 2015.

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Hello, I'm wondering if you could make a larger laser cnc if someone asks for it? Something like 36" x 52". And how much would it be?

Yes, you can use a laptop if you have a controller that uses a USB, like the Mach3 USB card. If you don't have that, you can purchase that part here:
https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach3-USB-Board

If you have a controller board that connects to a 25 pin connector, modern laptops will not be able to connect to that port.

How old is your CNC computer system?

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The CNC computer system is 2013 (5 years). The built in video card went out. I will order the Mach3 USB card. Thank you.

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You're welcome

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The motherboard on the computer I bought from you went out. What would you suggest. I have a laptop, could I use it and use a Mach3 USB interface board?

We have sent machines everywhere across the globe and we can work with freight companies to get you a good rate on a shipment. Please email sales@buildyourcnc.com to request a quote.

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Im from chile have you ever send any machine to south america? can i buy only the mechanic and electronic things ( wood parts are much weight)

This would totally work for that application. This cable carrier is used for any object that needs to move and carries some electrical or tubing within it. This cable carrier is great for cable management where you want to make sure the wires and tubes are in a position that you set, not where the wires and tubing want to go.

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[311] I am looking to use this type of thing with a pipe for theater. Where the pipe can be lowered and it would have electrical and signal cable inside. Is this good for that or should I look at something else?

Surely you know the brand motors you sold me?

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I bought your 3 axis combo and need to know what name brand is the motors and their ounces and the drivers

Dealing with your CNC upgrade we will need a good detail on exactly what you plan on keeping and reusing, all technical information about the parts that you keep will make our recommendations more precise for your application.

Please email customerservice@buildyourcnc.com for any quote related questions.

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I am upgrading a CNC with 3 stepping motors, and its all I want to keep. What technical information do you need in order to receive a quotation from you with the new items I need to buy from you?

The USB controller will only work with the Planet-CNC software. This software is well made and will provide great functionality. The planet-cnc software delivers instructions to the microcontroller on the board and the microcontroller will send out the pulse trains needed to move the machine correctly.

There are two main alternatives if you want to use the mach3 software:
First, get a parallel port card and add it to your computer and get a parallel breakout board. If you have a laptop/notebook computer, this will not be possible.
Second, if you have a laptop, or really want to use the USB as the main interface for controlling the machine, you will need to get the smoothstepper board which works with mach3. The price combination is much higher than the USB controller with planet-cnc, but will work with Mach3.

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The planet cnc controller can be prone to electrical interference and has been known to cause such problems. In the first instance try to use a quality double sheilded USB cable, hopefully this will fix your problem. Alternatively you may need to sheild your limit switch, estop and or motor cabling. My pick is that a quality USB cable will fix it though, worked for me.

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I have your USB controller sitting here and want to control it with something other than PlanetCNC control software?

If you would like to add a laser to a plasma table, you will need the following parts:

Laser tube at 40 watts:
https://www.buildyourcnc.com/item/Laser-Component-Laser-Tube-CO2-40Watt

Mirror mounts (this will depend on the way you mount the laser tube):
https://www.buildyourcnc.com/item/Laser-Component-Mirror-Mount-20mm

Mirrors for the mirror mounts:
https://www.buildyourcnc.com/Item/Laser-component-20mm-mirror-25mm

Laser Tube Power Supply:
https://www.buildyourcnc.com/item/Laser-Component-Power-Supply-CO2-40W

Laser Focus Lens:
https://www.buildyourcnc.com/item/laser-component-20mm-lens-2-inch-50!80mm

Mirror and Lens Mount and Nozzle:
https://www.buildyourcnc.com/item/Laser-Component-Nozzle-20mm-lens-mirror

High Tension Extension Cable:
https://www.buildyourcnc.com/item/Laser-component-Power-Supply-High-Tension-extension-wire

Laser Control System:
https://www.buildyourcnc.com/item/Laser-Component-Laser-Control-System

Screw Posts (to connect the high tension and return wire to the laser tube, highly recommended as the leads on the laser tube are fragile):
https://www.buildyourcnc.com/item/laser-component-newbiehack-connectors-screw-terminal-binding-post

Safety Eyewear for CO2 laser wavelength:
https://www.buildyourcnc.com/item/laser-components-goggles-safety-tinted

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I have an Eagle Plasma table and I want to add a 40 laser. Can you supply me a list of what I need to make this happen.

Not sure what you mean by the statement "I don't know when you answer". Please explain. I answer all of the incoming emails until my inbox is completely empty and all phone calls to the company go straight to my cell phone and I answer all of the calls, and if I don't answer, I call back immediately.


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I just searched my email and found no emails with your email address associated with the email listed with this question. I cannot answer questions if no correspondence was provided by you.

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Please send an email, I am giving up on buying a machine from you because I don't know when you answer. I was asking about getting just the working parts and rails sent to Fiji. You sent an answer and some questions, but I have no way of knowing if you responded again.

Can you provide the model number of your VFD?

Yes, I have the "YL600 - 2S - 2K20"

It just came with a small booklet that is all in Chinese...

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I WIRED MY VFD (2.2KW VERSION) AND TRIED TEST RUNNING THE SPINDLE. CONFIGURED TO YOUR SPECS ON THIS WEBSITE, ONLY ISSUE IS WE GOT AN ERROR CODE. ERR 02, DO YOU KNOW WHAT IS? OR HAVE A LIST OF CODES? THANK

Prices on amazon are fixed costs for shipping. The website generally reports high costs for international shipments but we can give you a better quote if you care to email sales@buildyourcnc.com

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I want to order 8 Hiwin Blocks. Is there a cheaper shipping option? $70 is too much for something that weighs less than 5 lbs. I live in the continental US.

Dealing with our USB BoB, the potentiometer that will be used in the key jog, is a 5V, 5k - 10k Ohm potentiometer.

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I am building a cnc mill using your USB controller and i would like to know what is the specification of potentiometer used for adjusting manual axis jog speed