Let me check

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Yes, the order is in our system for the Mach3 license and the Mach3 USB.

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I just logged in using your username and I am able to see your order details in the "[ My Account ]" link at the top of the webpage.

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did you receive my order yesterday, I have not received an email and I am concerned. Norman Guerin

What problems are you having?

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I purchased a 4ft X 8ft Blackfoot CNC machine in 2015 and to this date have not been able to use it. How can I get some help. Thank u

When software, or software license is purchased, we need to acquire the license, or software from the software developer and have it emailed to you. This generally takes one business day to complete.

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I ordered Mach 3 using the guest log in on10/Oct/2016. No down link or key in my e mail. (lesdouglas4@gmail.com) may have made mistake and entered lesdouglas4@gmail.ca

Depending if the spindle can work with this specific VFD, it might be possible. However we would not like to risk you working unit, with a possible match so we would like more details on your specific model and any information available on the spindle itself.

Response
The only info on the spindle is 2.2KW 400HZ 220V. Made by Zhong Hua Jiang.

Was originally on a Delta C200 vfd. That is 220 single phase.

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I PURCHASED A VFD AND SPINDLE FROM FRIEND, HIS SET UP IS 220. DON'T HAVE 220 IN MY SHOP. QUESTION CAN USE YOUR 110 WITH THIS SPINDLE??

Sure, let me check.

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Your order was shipped out on Tuesday (10/20/2020). I noticed that your email was not stored in the customer record when the order was made. I will send you the tracking number via email now.

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Placed an order for the cable set for the Pokeys57cnc interface on 10/20 but it is not showing up in My Account as being ordered. It was charged to my credit card and I have not had any info that it was received by you.

The most likely issue here is that your email did not save in our system. Please email us to determine your shipping status and tracking number at customerservice@buildyourcnc.com

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I ordered the Mach 3 usb controller board on the 1st and I have not received an order conformation or shipping confirmation. My account was charged however.

We do have a relay board that words like a standard relay.

Here is the URL of the relay board that we offer:

https://www.buildyourcnc.com/item/electronicsAndMotors-breakout-Relays-relay-board-250V-12A-5V

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I HAVE YOUR MACH3 USB BOB, DO YOU GUYS SELL A TORCH CONTROL RELAY CAN WIRE UP TO TURN MY PLASMA ON AND OFF HOW WOULD WIFE THAT TOO THIS BOB?

The relay is only used for devices like routers, spindles, coolant, mist, etc. The relay works like an automatic switch and will allow current to pass when the relay is engaged.

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The relay doesn't have a A+ B - it has signal in god. 5v. / 0 S P. This has to go to my USB motion card wiring shows v+ goes to top of coil no number and comes out the bottom to #2 the relay I got from you is not that simple

The female connector (https://buildyourcnc.com/item/electronicsandmotors-connector-round-female-4pin) contains 4 terminals on the back of the connector to which the wires can easily be soldered.

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4 Pin Round Female Connector - Hi, I wish to buy this but not sure how to connect this to a cable, please help

I haven't delved into using encoders with stepping motors too much. From my research, you need to have a controller that can provide the closed loop control, rather than software handling that process. I have also found from my research that using encoders on stepping motors is generally used to stop the machine in the case that the motor failed to achieve the commanded position for some reason and gives the user the chance to correct and continue with the job.

If you want proper closed loop control, it may be best to go with servos and servo controller that provide the closed loop control within the real of those two components.

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I HAVE NOT SEEN ANY REFERENCES TO ENCODER FEED-BACK CAPABILITY IN OF THE HARDWARE YOU SELL. THIS A SUPPORTED FEATURE WITH HARDWARE/SOFTWARE SELL?

Dealing with the machine not cutting the design you may have correctly, could be a variety of things.
Most common, is the machine is not properly calibrated or tighten correctly (in specific areas).
To calibrate the machine, go to the settings(alt-6) page, and click the set steps per unit(right above the reset button). You will receive a tab which asks to select the a axis, once selected it will ask how much you plan on moving. Here you will enter a value of inches/mm's. The machine will move what it thinks is the correct length and might be dead on or might be off, we recommend doing this about 2-3 times per axis, and in long distances. (ex: for the BF you may do 2-4Ft on y-axis and 5-8Ft on the x-axis)

Make sure the v-groove bearings are tight, on the y-axis plate and z-axis, as well as the v-groove bearings on the gantry legs. (test: try moving them with your finger, if tighten correctly they will not move)
Also having the chain too loose will not move the machine enough to create your design, the chain should have about a 1" - 1"-1/2" of slack in the middle of the table when the gantry is in either of the far ends of the table. (larger machines will have a bit more slack).

Trying to run the machine faster then the bit can cut, or running with a old endmill/router bit.
This is a rare occurrence but is seen, having the correct endmill, feedrate, and RPM will have a great impact on your cut. They all work together in one complete conjunction, if one is off they will all be working incorrectly.
Each endmill will have its manufactured specifications.

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Why is my 4x8 blackfoot not cutting shapes correctly. I have ran the moter test in Mach 3 and still cuts terrible

That will depend on the CNC machine kit that you select. Make sure to include a spindle with your purchase if the machine does not include one. You will also need end mills to serve as the cutting instrument that will conform to your application. Some machines do not include a table. For those, you will need to build the table for the machine. If you select a machine with electronics and you did not elect to purchase the redFly, redSprout or redLeaf, then you will need wire and cable to connect the electronics.

Connecting your redfly kit to computer do I need to program

Connecting cnc electronics to computer

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To have a compete CNC solution i juste have to : Order and assembly a CNC kit , install a specific CNC software....And is that all ?

If you would like to add a laser to a plasma table, you will need the following parts:

Laser tube at 40 watts:
https://www.buildyourcnc.com/item/Laser-Component-Laser-Tube-CO2-40Watt

Mirror mounts (this will depend on the way you mount the laser tube):
https://www.buildyourcnc.com/item/Laser-Component-Mirror-Mount-20mm

Mirrors for the mirror mounts:
https://www.buildyourcnc.com/Item/Laser-component-20mm-mirror-25mm

Laser Tube Power Supply:
https://www.buildyourcnc.com/item/Laser-Component-Power-Supply-CO2-40W

Laser Focus Lens:
https://www.buildyourcnc.com/item/laser-component-20mm-lens-2-inch-50!80mm

Mirror and Lens Mount and Nozzle:
https://www.buildyourcnc.com/item/Laser-Component-Nozzle-20mm-lens-mirror

High Tension Extension Cable:
https://www.buildyourcnc.com/item/Laser-component-Power-Supply-High-Tension-extension-wire

Laser Control System:
https://www.buildyourcnc.com/item/Laser-Component-Laser-Control-System

Screw Posts (to connect the high tension and return wire to the laser tube, highly recommended as the leads on the laser tube are fragile):
https://www.buildyourcnc.com/item/laser-component-newbiehack-connectors-screw-terminal-binding-post

Safety Eyewear for CO2 laser wavelength:
https://www.buildyourcnc.com/item/laser-components-goggles-safety-tinted

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I have an Eagle Plasma table and I want to add a 40 laser. Can you supply me a list of what I need to make this happen.

Depending if the spindle can work with this specific VFD, it might be possible. However we would not like to risk you working unit, with a possible match so we would like more details on your specific model and any information available on the spindle itself.

Response
The only info on the spindle is 2.2KW 400HZ 220V. Made by Zhong Hua Jiang.

Was originally on a Delta C200 vfd. That is 220 single phase.

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I purchased a vfd and spindle from a friend, his set up is 220. I don't have 220 in my shop. My question is can I use your 110 vfd with this spindle??

We do have a relay board that words like a standard relay.

Here is the URL of the relay board that we offer:

https://www.buildyourcnc.com/item/electronicsAndMotors-breakout-Relays-relay-board-250V-12A-5V

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I have your mach3 USB BoB, do you guys sell a torch control relay I can wire up to turn my plasma torch on and off and how I would wife that too this BoB?

Try the probe connected between the input and DCM with just wires connected to those terminals. When you short the two wires, you should see the change in the diagnostic screen.

Make sure that the probe configuration is correct:
Config -> ports and pins -> inputs tab
on the probe line, make sure the pin number matches the IN number on the controller. Make sure that the port number is 3. And finally, make sure the active low is set correctly. Toggle the active low to toggle the normally open and normally closed state of the probe.

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Nothing changes in the diagnostic screen, however the Digitize led is lit. One wire on in4 the other on DCM. If I were to put a multi-meter to any of the pins would there show any voltage?

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[575] I have my probe conected and have checked continuity but my probe does not show to be working. What else could be wrong?

We do offer all of the parts; but it is best to purchase them a la carte. You will probably not want the hardware since this would not conform to a design in metal.

All of the mechanical parts are available here:
https://buildyourcnc.com/CNCMachineMechanicalParts.aspx

All of the electronics you would need is available here:
https://buildyourcnc.com/electronicscombo.aspx

All of the laser components are available here:
https://buildyourcnc.com/LaserComponents.aspx

And the spindles and VFDs are available here:
https://buildyourcnc.com/SpindlesAndAccessories.aspx

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Is it possible to order the mechanics, motors and electronics, in other words, order the kit without the wood? Reason being is I have aluminum and steel to make a machine out of.

If you are wanting to purchase all of the parts for a machine excluding the structural parts, you will need to order the parts a la carte.

Electronics packages can be found here:
https://buildyourcnc.com/category/elcombo

Mechanical components can be found here:
https://buildyourcnc.com/CNCMachineMechanicalParts.aspx

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Is it possible to order the mechanics, motors and electronics, in other words, order the kit without the wood? Reason being is I have aluminum and steel to make a machine out of.

Your steps per inch will vary. I suggest watching my calibration video.

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I AM CURRENTLY HAVING SOME PROBLEM SQUARING THE GANTRY AND MY STEPS PER INCH ARE NOT 1422.22 ACCORDING TO YOUR CALCULATIONS IN AUTO SET UP THEY COME OUT LIKE 1416.#### THIS A BIG DEAL?