CAD drawings are not furnished with the purchase of a machine.

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I have a greenbull 5x Long Z. I thought I read that I would get the CAD files to the machine when I purchased it? I want to make a couple modifications. Thanks!

I will check

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The license was purchased and the developer is sending you the license shortly.

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Hello. I purchased a Mach 3 Pro License and have not received it yet. How long should it take to send me the access code ?

The best place to find information and step by step instructions for Mach4 is to use the manuals provided by MachSupport.com.

Here is a link to the PDF manuals for Mach4: http://www.machsupport.com/help-learning/product-manuals/

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I purchased Mach 4 control software and am in need of a very elementary tutorial on set up. I am extremely new to this and need step by step help. Thanks

Is this CNC related. If so, what controller are you using?

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I'm using the Mach 3/USB CNC interface board, with the Mach 3 software.

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Does the LED on the controller light up, or blink?

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I believe I've corrected the issue. I found that their are 2 spring like tabs on the female USB port. And take a sharp point like on a compass and gentle raise those tabs a bit. This tighten up the connection, and I never received an error from losing connection.

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It appears I have a connection issue with the USB port on my computer with the USB cord. I purchased a new cord but has the same issue. Is there anything I can do to correct this issue?

I will check

Additional Information:
The license was purchased and the developer is sending you the license shortly.

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I purchased license for Mach3 yesterday. When do I receive download instructions and key?

I have not come across this problem, but there may be USB, or firmware issues that you are experiencing. I would recommend going on the polabs website and using their support center (https://support.poscope.com/)and posing that question to them. Also, have you tried the ethernet port as an alternative to see if that helps?

Here is the response from an LLM:

Check USB Cable and Port: Start with the basics. Sometimes this error is due to a poor USB connection. Ensure you're using a high-quality, shielded USB cable and that it's plugged into a USB port directly on your computer, not through a hub. If possible, try a different USB port or a different cable to rule out any issues there.

Update Firmware and Software: Ensure that both your PoKeys57CNC firmware and the Mach4 software are up to date. Firmware updates for your PoKeys board might include optimizations or fixes that address connectivity issues.

USB Polling Rate: This error can also arise from the USB polling rate setting in the PoKeys configuration software. It might be set too high for your system's ability to handle it. Try lowering the polling rate and see if that resolves the error.

Computer Performance: Check your computer’s performance. If it’s running several heavy applications simultaneously, it might not be able to process signals from the PoKeys board fast enough. Try closing unnecessary applications or consider using a dedicated machine if your current setup is too taxed.

Mach 4 and PoKeys Plugin Configuration: Dive into the Mach 4 plugin configuration for PoKeys. Ensure that all settings are correctly configured as per the manual. Incorrect settings might lead to communication bottlenecks.

Connection Quality and Interference: Consider any potential interference sources near your CNC setup or computer. Electromagnetic interference from large motors, other electronics, or long cable runs can affect communication quality. Try rearranging your setup to minimize interference.

Consult Documentation and Support: If the issue persists, consult the detailed documentation provided by PoKeys or reach out to their customer support. They can offer more specific advice based on the latest product updates or known issues.

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[596] I have followed your YouTube video on setting up the pokeys 57cnc board but when I open Mach 4 I get a error message the the connection is to slow

VFD settings........
1) To program the VFD, wire it up, plug it in. It takes several seconds to come to life.

2) Push the PRGM button to enter programing mode.

3 )Push the SET button. The display will read PD000.

4) If you push the SET button again, it will display the present setting of PD000.

5 )By pushing the up or down arrows, you can change the setting to whatever it needs to be. (This is just an example. PD000 needs no changes)

6)Push the SET button again to lock in the setting of PD000 and advance to the next number, in this case, PD001.

7) Push the SET button and it will display the present setting of PD001. Again, use the up and down arrows as necessary to set PD001, then push SET again to lock it in.

Note: You can also scroll through the PD numbers with the up and down arrows.

8) make all settings this way.

9) by pushing the SET button you can scroll through the settings. First push of SET moves to the next number, second push displays it's setting, third push moves to the next PD number.

Note- If you take too long, it will leave the programing mode on it's own. If it does, just push PRGM again to return to programing mode. Then press SET and continue what you were doing.

10) Start with PD013. Set it to 1, which returns the settings to the factory settings.

11) Then set PD005 to 400, PD004 to 400, and PD003 to 400 IN THAT ORDER.

12) Then set the following: PD041=8, PD144=3000

13) Set PD209=50

That's it for the programing. You should get 24000RPM when you push RUN.

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I JUST RECEIVED A REPLACEMENT SPINDLE (2.2KW 220V). HOWEVER, WHEN ATTEMPTED IT USE THE NEW SPINDLE, WOULD ONLY REACH 1500 RPM. IS THERE SOMETHING NEED TO CHANGE ON CONTROLLER?

Here is the new link to the Planet CNC software download page: http://planet-cnc.com/software/

You can try the software as a demo however you will have limited g-code lines you can run. I believe it was around 500, so you can create small items with the demo.
To fully unlock the Planet-CNC software you will need to purchase the license.

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I purchased the USB BOB and the link for the Planet-cnc software is broke. Will I need to purchase a license for the software as well?

The book pdf documents are on this page:
https://www.buildyourcnc.com/Book.aspx

Just click on the red area in the first paragraph that states: Click here for the book's documents.

Or, you can just go here for the documents directly for your convenience:
https://www.buildyourcnc.com/Documents/CNC%20Kit%201-1.pdf

Additional Information:
The mdf sheets layout are here:
https://www.buildyourcnc.com/Documents/cuts-Layout1.pdf
and here:
https://www.buildyourcnc.com/Documents/cuts-Layout1%20(2).pdf

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in the book page 18 it says the are down loadable pdf files containing the measurements of the mdf sheets I can not find them on your site even under the book tab

Yes. We will send you an invoice for your order poste haste. Thanks you for your order and we apologize if this has caused you an inconvenience.

Additional Information:
Thank you very much! I really appreciate it.

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I received my package and everything looks perfect but there wasn't an invoice in it. Can you please send me an invoice for my order? My tracking number was 9405511699000982499109.

What interface board are you using? Typically, this will be an issue with the computer that MAch3 is installed. The only other component that may affect this would be the interface between the computer and the machine.

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mach3 freezes in the middle of a run, I don't get any message. I have press reset and then the jog buttons work. I have to reset the zero and start from the last line when the machine stopped. It happens mostly during the finishing part of the g-code file

From our records, you ordered Mach3. We purchase the license from the software developer and then we email you the license file that will be copied into your Mach3 installation.

Make sure to install Mach3 while you wait for the license file to be emailed to you.

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l I know when my item has been shipped? I ordered it under guest check out, I’ve called the number 4 times and no answer! The email I received said it will arrive by email?

I would not recommend slaving an axis using the method of taking an additional axis from the USB interface. Instead, wire both drivers to a single axis on the USB interface. This will insure perfect signal output to both drivers. If you requre the motors to spin in opposite directions, simply wire one of the motors to the driver reversing the coil A and B connections, or use a hex inverter (https://www.buildyourcnc.com/tutorials/Tutorial-Two-Motors-Spinning-Oppositely-On-Single-Axis).

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I purchased a USB Breakout board, motors and drivers, paid for CNC USB Controller Software and I CAN NOT "Slave" an axis, but there is an option to do that. The moment I connect USB Breakout Board "Slave" option becomes shaded and I can no longer select it (becomes not functional). What is going on? Need help asap. Thanks

I have not come across this problem, but there may be USB, or firmware issues that you are experiencing. I would recommend going on the polabs website and using their support center (https://support.poscope.com/)and posing that question to them. Also, have you tried the ethernet port as an alternative to see if that helps?

Here is the response from an LLM:

Check USB Cable and Port: Start with the basics. Sometimes this error is due to a poor USB connection. Ensure you're using a high-quality, shielded USB cable and that it's plugged into a USB port directly on your computer, not through a hub. If possible, try a different USB port or a different cable to rule out any issues there.

Update Firmware and Software: Ensure that both your PoKeys57CNC firmware and the Mach4 software are up to date. Firmware updates for your PoKeys board might include optimizations or fixes that address connectivity issues.

USB Polling Rate: This error can also arise from the USB polling rate setting in the PoKeys configuration software. It might be set too high for your system's ability to handle it. Try lowering the polling rate and see if that resolves the error.

Computer Performance: Check your computer’s performance. If it’s running several heavy applications simultaneously, it might not be able to process signals from the PoKeys board fast enough. Try closing unnecessary applications or consider using a dedicated machine if your current setup is too taxed.

Mach 4 and PoKeys Plugin Configuration: Dive into the Mach 4 plugin configuration for PoKeys. Ensure that all settings are correctly configured as per the manual. Incorrect settings might lead to communication bottlenecks.

Connection Quality and Interference: Consider any potential interference sources near your CNC setup or computer. Electromagnetic interference from large motors, other electronics, or long cable runs can affect communication quality. Try rearranging your setup to minimize interference.

Consult Documentation and Support: If the issue persists, consult the detailed documentation provided by PoKeys or reach out to their customer support. They can offer more specific advice based on the latest product updates or known issues.

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I HAVE FOLLOWED YOUR YOUTUBE VIDEO ON SETTING UP THE POKEYS 57CNC BOARD BUT WHEN OPEN MACH 4 GET A ERROR MESSAGE CONNECTION IS TO SLOW

What problems are you having?

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I purchased a 4ft X 8ft Blackfoot CNC machine in 2015 and to this date have not been able to use it. How can I get some help. Thank u

VFD settings........
1) To program the VFD, wire it up, plug it in. It takes several seconds to come to life.

2) Push the PRGM button to enter programing mode.

3 )Push the SET button. The display will read PD000.

4) If you push the SET button again, it will display the present setting of PD000.

5 )By pushing the up or down arrows, you can change the setting to whatever it needs to be. (This is just an example. PD000 needs no changes)

6)Push the SET button again to lock in the setting of PD000 and advance to the next number, in this case, PD001.

7) Push the SET button and it will display the present setting of PD001. Again, use the up and down arrows as necessary to set PD001, then push SET again to lock it in.

Note: You can also scroll through the PD numbers with the up and down arrows.

8) make all settings this way.

9) by pushing the SET button you can scroll through the settings. First push of SET moves to the next number, second push displays it's setting, third push moves to the next PD number.

Note- If you take too long, it will leave the programing mode on it's own. If it does, just push PRGM again to return to programing mode. Then press SET and continue what you were doing.

10) Start with PD013. Set it to 1, which returns the settings to the factory settings.

11) Then set PD005 to 400, PD004 to 400, and PD003 to 400 IN THAT ORDER.

12) Then set the following: PD041=8, PD144=3000

13) Set PD209=50

That's it for the programing. You should get 24000RPM when you push RUN.

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I just received a replacement spindle (2.2kW 220v). However, when I attempted it use the new spindle, it would only reach 1500 rpm. Is there something I need to change on the spindle controller?

As long as Mach3 orders are received during business hours they are generally emailed that same day.

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I have purchased the Mach3 licence from you, How soon can I expect the email with the licence?

The e-stop should be wired like a limit switch and can also be within the same limit switch circuit. Use one of the input pins to create the e-stop circuit.

1. Run a wire from the input pin terminal to the e-stop switch red side (one of the two terminals on the red side). The red side is NC (Normally Closed).

2. Run a wire from the other side of the red side of the e-stop switch back to the gnd terminal (or to the next switch - limit switch, NC terminal, then back to gnd, or to the next NC terminal of the next switch, do you see a recursive pattern here?).

The wire that you use for the connections should be shielded and the shielding and any other loose wire within the cable should be tied to gnd.

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Hi - I have wired in a breakout board (with relay) as per suggested wiring instructions (black toe 2X4). I want to wire in an estop but need some guidance on wiring. Also Mach3 is requesting I reset the estop, which suggests its expecting one? Can anyone help? Thanks. Miles

Send me an email so I can confirm the purchase. customerservice@gmail.com

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I purchased a brealout board a couple days ago and it does not show under my account as being purchased, the cash was drawn from me. I assumed I could look and see it in my account and get a tracking number when it is shipped