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Question #: 474

Question: GIVE ME THE TECHNICAL SUPPORT INFO FOR STAMPS.COM

Current Solution

The stamps.com technical support is developersupport@stamps.com

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Other Possible Solutions to this Question

  • WHAT THE TECHNICAL SUPPORT FOR STAMPS.COM?

    The stamps.com technical support is developersupport@stamps.com

    Click the link to respond:
    WHAT THE TECHNICAL SUPPORT FOR STAMPS.COM?

  • I need technical support for your Bluechick CNC and I can't get a reponse on the phone.

    You may have called outside of our business hours. Give this "Customer Service Live" mechanism a try and ask away. If you would still rather call us, please call between 9:00am and 5:00 pm Central Time.

    Click the link to respond:
    I need technical support for your Bluechick CNC and I can't get a reponse on the phone.

  • Do you know of any technical support for the 220 Volt VFD you sell? I can't find any help on it.

    If you need technical support for the 220V VFD, you can ask the specific question on the customer service section of the website. Link below:
    https://buildyourcnc.com/CustomerService.aspx

    Click the link to respond:
    Do you know of any technical support for the 220 Volt VFD you sell? I can't find any help on it.

  • What are the technical details/dimensions for the 20mm Linear Guide Rail?

    For our Hiwin rail, you can find the specifications at this URL:
    https://www.buildyourcnc.com/item/mechanical-rails-HIWIN-Linear-20mm-Guide-Rail

    For our standard round linear rail, you can find the specifications at this URL:
    https://www.buildyourcnc.com/item/mechanical-rails-linear-guide-rails-20mm

    Additional Information:

    Click the link to respond:
    What are the technical details/dimensions for the 20mm Linear Guide Rail?

  • Customer Service is important to me. Is there support for customers?

    I love this question. Yes, we are a small company and take customer service very seriously! We have many ways you can get answers to your questions, and help with the products you purchase from us.

    Our Customer Service Live has a great deal of information and when customers use this resource, it helps everyone with the same issue. So, we encourage the use this resource.

    Our telephone number is at the top of every page. If you can't find the information on the website or Customer Service Live, use this number to get the help you need.

    Click the link to respond:
    Customer Service is important to me. Is there support for customers?

  • I am upgrading a CNC with 3 stepping motors, and its all I want to keep. What technical information do you need in order to receive a quotation from you with the new items I need to buy from you?

    Dealing with your CNC upgrade we will need a good detail on exactly what you plan on keeping and reusing, all technical information about the parts that you keep will make our recommendations more precise for your application.

    Please email customerservice@buildyourcnc.com for any quote related questions.

    Click the link to respond:
    I am upgrading a CNC with 3 stepping motors, and its all I want to keep. What technical information do you need in order to receive a quotation from you with the new items I need to buy from you?

  • DO YOU GIVE AWAY THE PLANS FOR REDLEAF/REDSPROUT BOX?

    Thanks for the kind words. The kit is available for those that want the parts to assemble the case which comes with the computer parts. If you don't need the computer parts, let me know and I will offer the bare bones without the computer system.

    Previous Solution:
    I already have a DIY CNC machine with all my electronics but I have two cases the size of a mid tower PC and was looking to shrink the weight and footprint of all of them. I understand if you don't have plans available, I just really loved the design and compactness of your case.

    Previous Solution:
    The redLeaf and redSprout boxes are meant to provide enclosure to the systems that we assemble in-house for customers that prefer a complete plug and play system. We provide the kit of parts for the enclosure from overwhelming customer request. There are no plans available for the enclosure and the complexity of the parts needed to be fabricated is quite high where the task of cutting out all of the intricate parts by hand would be a larger investment in time and materials than the cost to purchase the kit.

    Additional Information:
    Just curious at what you would sell the box itself empty or the dimension files for the box for?

    Click the link to respond:
    DO YOU GIVE AWAY THE PLANS FOR REDLEAF/REDSPROUT BOX?

  • DO YOU GIVE AWAY THE PLANS FOR REDLEAF/REDSPROUT BOX?

    Thanks for the kind words. The kit is available for those that want the parts to assemble the case which comes with the computer parts. If you don't need the computer parts, let me know and I will offer the bare bones without the computer system.

    Previous Solution:
    I already have a DIY CNC machine with all my electronics but I have two cases the size of a mid tower PC and was looking to shrink the weight and footprint of all of them. I understand if you don't have plans available, I just really loved the design and compactness of your case.

    Previous Solution:
    The redLeaf and redSprout boxes are meant to provide enclosure to the systems that we assemble in-house for customers that prefer a complete plug and play system. We provide the kit of parts for the enclosure from overwhelming customer request. There are no plans available for the enclosure and the complexity of the parts needed to be fabricated is quite high where the task of cutting out all of the intricate parts by hand would be a larger investment in time and materials than the cost to purchase the kit.

    Additional Information:
    Just curious at what you would sell the box itself empty or the dimension files for the box for?

    Click the link to respond:
    DO YOU GIVE AWAY THE PLANS FOR REDLEAF/REDSPROUT BOX?

  • What are the other two dimensions of the 1/2" ID bearings used to support lead screws?

    Inside Diameter: 1/2" (actual dimension 0.4975 inches or 12.63 mm)

    - Outside Diameter: 1.122 inches or 28.4988 mm

    - Thickness: .31 inches or 7.89 mm

    Thank you for this question as it caused me to update the description:
    https://www.buildyourcnc.com/item/bearing-!5-standardbearing

    Click the link to respond:
    What are the other two dimensions of the 1/2" ID bearings used to support lead screws?

  • Do you give away the plans for the redleaf/redsprout box?

    Thanks for the kind words. The kit is available for those that want the parts to assemble the case which comes with the computer parts. If you don't need the computer parts, let me know and I will offer the bare bones without the computer system.

    Previous Solution:
    I already have a DIY CNC machine with all my electronics but I have two cases the size of a mid tower PC and was looking to shrink the weight and footprint of all of them. I understand if you don't have plans available, I just really loved the design and compactness of your case.

    Previous Solution:
    The redLeaf and redSprout boxes are meant to provide enclosure to the systems that we assemble in-house for customers that prefer a complete plug and play system. We provide the kit of parts for the enclosure from overwhelming customer request. There are no plans available for the enclosure and the complexity of the parts needed to be fabricated is quite high where the task of cutting out all of the intricate parts by hand would be a larger investment in time and materials than the cost to purchase the kit.

    Additional Information:
    Just curious at what you would sell the box itself empty or the dimension files for the box for?

    Click the link to respond:
    Do you give away the plans for the redleaf/redsprout box?

  • Mach3 USB interface board. Could you please give me the correct wiring configuration for tool prob?

    Depending on the probe that you have, you should have two wires coming from the probe. One of those two wires will need to be connect to an input pin as shown in this wiring diagram (the diagram show the probe connected to pin I4):
    https://www.buildyourcnc.com/Documents/Electric%20Wiring%20Diagram.pdf

    The other pin is connected to V-. Please make sure that you have 24V connected to the V- and V+ on that side of the Mach3 USB board.

    The way the probe works is when the probe is in contact with an object, a specific spring mechanism will cause the input pin to be connected to the V- (close the circuit). When Mach3 senses an active low on the input pin, mach3 knows that the probe has made contact (closed the circuit).

    If your probe is used as a Z-Axis zero plate, then the concept is the same, but the end mill is connected to V- and the plate is connected to the input pin. If the plate comes in contact to the end mill, then the circuit is closed and mach3 will sense an active low on the input pin.

    Click the link to respond:
    Mach3 USB interface board. Could you please give me the correct wiring configuration for tool prob?

  • I read the book and i want the vedios show assembly the CNC Machines please give me alink for vedios

    The instructions for assembly are found in the book. If you are interested in purchasing the plans and instructional DVD please see this link https://buildyourcnc.com/cnckitintro.aspx

    Click the link to respond:
    I read the book and i want the vedios show assembly the CNC Machines please give me alink for vedios

  • WHERE CAN I GET INFORMATION ON INFLUENZA (THE FLU) AND ITS SURVEILLANCE?

    Information regarding influenza surveillance is available October through May from the CDC influenza website at www.cdc.gov/flu/weekly/fluactivity.htm.

    In addition, periodic updates about influenza are published in the MMWR. State and local health departments should be consulted regarding availability of influenza vaccine, access to vaccination programs, information about state or local influenza activity, and for reporting influenza outbreaks and receiving advice regarding their control.

    Click the link to respond:
    WHERE CAN I GET INFORMATION ON INFLUENZA (THE FLU) AND ITS SURVEILLANCE?

  • is there a pci express parallel card that supports mach 3 with windows 7

    Any parallel PCI-E card should work with mach 3 and windows 7, but you will need to know the port that the card will be using (example: 0x378).

    In mach 3 go to Config/Ports&Pins/PortsSetup&AxisSelection

    Additional Information:
    Once the PCI adapter is installed. Check the device manager on that lpt port and look at the I/O range. You will need to use the first I/O address in the range for the port address entry in Mach3.

    Additional Information:


    Additional Information:

    Click the link to respond:
    is there a pci express parallel card that supports mach 3 with windows 7

  • I AM TAKING THE FINAL YEAR PROJECT IN BASE STATIONS AND AIR INTERFACE. WOULD LIKE TO HAVE SOME INFORMATION.

    The Federal Communications Commission (FCC) is the primary federal agency responsible for safety aspects of modern-day wireless telecommunications systems. The FCC's Internet address is shown below. Recently FCC published an excellent report, cited below, to assist citizens and local governments dealing with siting of telecommuncations towers. This report contains charts and figures describing the characteristics and performance of telecommunications antennas. The report also contains practical guidance on application of provisions of the Telecommunications Act of 1996, which is the governing legislation regarding safety and siting of wireless telelcommunications facilities. Web page: RF Safety Program Page. Report title: "A Local Government Official's Guide to Transmitting Antenna RF Emission Safety: Rules, Procedures, and Practical Guidance." The Local and State Government Advisory Committee (LSGAC) and the FCC have developed this guide to aid local governmental officials and citizens in understanding safety issues related to radiofrequency emissions from telecommunications towers. Gary Zeman, Sc.D., CHP Lawrence Berkeley National Laboratory

    Click the link to respond:
    I AM TAKING THE FINAL YEAR PROJECT IN BASE STATIONS AND AIR INTERFACE. WOULD LIKE TO HAVE SOME INFORMATION.

  • What are the dimensions of the VLXL cabinet? With space saving lauded as a feature, a critical bit of information.

    The overall dimensions of the machine when mounted to a wall will be 119" from side to side and 25-1/2" inches out (from the wall to the longest part which is the bottom). Height of the machine (clearance) is about 76" maximum.

    Click the link to respond:
    What are the dimensions of the VLXL cabinet? With space saving lauded as a feature, a critical bit of information.

  • Hi, on adding an item to cart and entering shipping information, the first class mail charges are fine, but the courier service charges are being shown to be outrageously expensive, in the range of 249 dollars for India. Are you sure this isnt some technical glitch?

    Depending on the actual items added to the cart, the price for shipping internationally will be high (ex. Our CNC machines/Computer CNC Systems) or low (ex. breakout board/s, cable, end mills, etc.) on certain items. However dealing with USPS first class mail it should be in the low cost shipping options, please try again at a later time and please check shipping address for any errors.

    If issue proceeds please email us at customerservice@buildyourcnc.com for further assistance.

    Click the link to respond:
    Hi, on adding an item to cart and entering shipping information, the first class mail charges are fine, but the courier service charges are being shown to be outrageously expensive, in the range of 249 dollars for India. Are you sure this isnt some technical glitch?

  • Does your hardware & software support adding a 4th and 5th axis to the Black Tooth?

    The blackTooth is a laser cutter/engraver, and its current design directs the beam in 2 dimensions (X and Y) over the surface of a workpiece which is assumed to be lying flat beneath the laser head. There is no mechanism to move the Z-axis directly. There is likewise no direct provision to move either the workpiece or the laser head for a 4th or 5th axis of operation because that would change the optical path and/or the focal point. However, you could certainly add a 4th axis to move a workpiece beneath the laser head -- it would be an interesting project, and if you do it we would like to see pictures.

    The ability of the software to support this addition depends upon which software you are using. If you are using a breakout board and machine control software designed for conventional CNC mills, such as Mach3, LinuxCNC, or PlanetCNC, then the answer is yes, the software will support the 4th axis quite easily. If you are using the integrated laser controller, the adaptation would be more difficult.

    Click the link to respond:
    Does your hardware & software support adding a 4th and 5th axis to the Black Tooth?

  • WHAT LEAD TIME CAN EXPECT FOR THE BLACKTOE MACHINE?

    You can expect a one week lead time for our machines.

    Click the link to respond:
    WHAT LEAD TIME CAN EXPECT FOR THE BLACKTOE MACHINE?

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